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Compare Pipeliner CRM and Zoho CRM 
Featured Products
At a Glance
Market Segments
Small-Business (70.1% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$65.00 1 User
Free
Pipeliner CRM
Star Rating
(476)4.6 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$65.00 1 User
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,875)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in overall user satisfaction, with a significantly higher G2 Score compared to Pipeliner CRM. Users appreciate its affordability and powerful automation features, making it a popular choice for small and growing businesses.
- According to verified reviews, Pipeliner CRM stands out for its visual sales pipeline, which provides a clear overview of sales processes. Users find it easy to track deals and prioritize actions, enhancing their sales team's efficiency.
- Users say that Zoho CRM offers a more intuitive onboarding experience, with many highlighting its ease of use compared to competitors like Salesforce. This makes it a favorable option for teams looking to get started quickly without a steep learning curve.
- Reviewers mention that while Pipeliner CRM has a higher rating for customization and ease of setup, some users feel it may lack the depth of features found in Zoho CRM, particularly in areas like sales analytics and email tracking.
- G2 reviewers highlight that Zoho CRM's integration capabilities with other Zoho apps provide a comprehensive solution for businesses, allowing for seamless reporting and data management across platforms, which is a significant advantage for users seeking an all-in-one tool.
- According to recent user feedback, Pipeliner CRM's customizable sales stages are a strong point, enabling teams to tailor their sales processes effectively. However, some users feel that the overall support and resources available for Pipeliner CRM could be improved compared to Zoho CRM's offerings.
Pricing
Entry-Level Pricing
Pipeliner CRM
Starter
$65.00
1 User
Basic sales management, tracking and collaboration.
- Contact Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Pipeliner CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.1
375
8.4
2,448
Ease of Use
9.3
375
8.3
2,464
Ease of Setup
9.1
138
8.0
1,233
Ease of Admin
9.2
136
8.0
1,017
Quality of Support
9.2
365
7.6
2,241
Has the product been a good partner in doing business?
9.3
133
8.0
993
Product Direction (% positive)
9.2
368
8.0
2,384
Features by Category
Sales Force Automation
9.0
301
|
Verified
8.5
1639
|
Verified
9.0
212
|
Verified
8.3
877
|
Verified
9.2
300
|
Verified
8.2
1558
|
Verified
9.0
292
|
Verified
8.2
1631
|
Verified
8.9
237
|
Verified
7.8
1188
|
Verified
9.1
276
|
Verified
8.4
671
|
Verified
8.9
235
|
Verified
7.9
1219
|
Verified
8.8
232
|
Verified
8.0
1210
|
Verified
8.9
234
8.2
1323
|
Verified
Marketing Automation
8.8
225
|
Verified
8.0
1342
|
Verified
8.8
208
|
Verified
7.9
1303
|
Verified
9.3
273
|
Verified
8.4
1534
|
Verified
Feature Not Available
7.9
1127
|
Verified
Customer Support
8.9
238
8.0
1202
|
Verified
9.1
235
|
Verified
7.9
1204
|
Verified
9.1
249
|
Verified
7.9
1237
|
Verified
8.9
204
7.8
1070
|
Verified
9.1
219
8.0
1114
|
Verified
Reporting & Analytics
9.1
287
|
Verified
8.2
1507
|
Verified
9.2
277
|
Verified
8.2
1559
|
Verified
9.2
253
|
Verified
8.1
1056
|
Verified
Mobile & Social
9.0
223
|
Verified
8.1
1082
|
Verified
9.1
231
|
Verified
8.0
1093
|
Verified
9.0
258
|
Verified
8.0
1200
|
Verified
Platform
9.0
102
|
Verified
8.1
861
|
Verified
9.2
97
|
Verified
8.1
832
|
Verified
9.2
103
|
Verified
8.4
859
|
Verified
9.1
80
|
Verified
8.1
649
|
Verified
9.0
74
|
Verified
7.8
549
|
Verified
8.8
90
|
Verified
8.1
720
|
Verified
9.2
100
|
Verified
8.4
841
|
Verified
9.0
83
|
Verified
8.1
662
|
Verified
Integration
9.1
101
|
Verified
8.3
651
|
Verified
8.9
89
|
Verified
8.1
636
|
Verified
9.2
75
|
Verified
8.0
599
|
Verified
Generative AI
8.3
6
8.2
182
Agentic AI - CRM
Not enough data
8.0
66
Not enough data
8.3
64
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
65
Not enough data
8.3
65
Not enough data
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
73
Not enough data
8.8
74
Not enough data
8.8
74
Not enough data
8.9
74
Organization
Not enough data
8.7
75
Not enough data
8.4
74
Not enough data
8.6
74
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
76
Sales Analysis
Not enough data
8.4
70
Not enough data
8.4
74
Generative AI
Not enough data
8.2
28
Not enough data
8.1
28
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
162
Not enough data
8.8
158
Not enough data
8.3
147
Not enough data
8.2
143
Not enough data
8.8
156
Not enough data
8.8
154
Not enough data
8.5
149
Repeatability and Reportability
Not enough data
8.4
146
Not enough data
8.6
151
Not enough data
8.5
144
Not enough data
8.2
140
Not enough data
7.9
122
AI and Automation
Not enough data
8.3
148
Not enough data
8.5
147
Not enough data
8.3
141
Not enough data
8.1
135
Not enough data
7.8
127
Generative AI
Not enough data
7.5
70
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
77
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Feature Not Available
8.2
154
|
Verified
8.8
32
|
Verified
8.4
161
|
Verified
9.0
27
|
Verified
8.0
153
|
Verified
8.5
32
8.4
162
|
Verified
Personalization
8.8
39
8.5
178
|
Verified
9.0
46
|
Verified
8.6
179
|
Verified
8.9
38
|
Verified
8.6
185
|
Verified
9.3
34
|
Verified
8.4
172
|
Verified
Administrative
9.0
38
|
Verified
8.5
170
|
Verified
8.9
43
|
Verified
8.5
174
|
Verified
9.0
13
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
140
Not enough data
8.3
145
Not enough data
8.4
146
Customizations
Not enough data
8.7
150
Not enough data
8.8
147
Not enough data
8.8
148
Not enough data
8.7
144
Not enough data
8.6
149
Generative AI
Not enough data
7.6
60
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
9.1
9
8.3
145
9.1
9
8.4
149
8.5
9
8.3
142
8.9
9
8.6
156
9.0
8
8.5
147
Predictive Analytics
9.0
10
8.5
147
9.3
9
8.3
139
9.3
9
8.0
124
9.4
8
8.2
130
Sales Management
9.3
9
8.5
154
9.3
9
8.3
131
9.6
8
8.5
145
9.3
10
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pipeliner CRM and Zoho CRM are categorized as AI Sales Assistant, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Pipeliner CRM is categorized as Customer Revenue Optimization and Online Appointment Scheduling
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Pipeliner CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.9%
Marketing and Advertising
7.1%
Computer Software
6.2%
Construction
4.3%
Telecommunications
3.9%
Other
69.7%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
Can Pipeliner CRM work on mobile phone
5 Comments
NU
Thank you Sunny Ukandu for your interest in Pipeliner CRM software. Pipeliner CRM works perfectly with the mobile device. You can download it from your apple...Read more
How can Pipeliner fit into lottery businesses in Nigeria?
5 Comments
AU
The Pipeliner CRM can be fit into any business as far as sales management is concerned. It
provide solution for current challenges in the business...Read more
How do i learn its usage quickly
4 Comments
SA
It’s very simple sir. Simply sign up and you can get access to trail versionRead more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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