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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Starting at $25.00
Free
Pipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansZoho CRM
Star Rating
(2,829)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM offers a robust Email Marketing feature with a rating of 8.0, while Pipeline CRM's Email Marketing is rated lower at 7.5, indicating that Zoho may provide more effective tools for email campaigns.
- Reviewers mention that Pipeline CRM excels in Lead Qualification with a score of 8.8, compared to Zoho CRM's 8.3, suggesting that Pipeline may have more efficient processes for identifying and nurturing leads.
- G2 users highlight that Pipeline CRM has superior Quality of Support with a score of 8.9, while Zoho CRM lags behind at 7.6, indicating that users may find more reliable assistance with Pipeline CRM.
- Users on G2 report that Zoho CRM's Ease of Setup is rated at 7.8, which is significantly lower than Pipeline CRM's 8.8, suggesting that users may face more challenges when initially configuring Zoho CRM.
- Reviewers mention that Pipeline CRM shines in Task Management with a score of 8.7, while Zoho CRM's score of 8.1 indicates that users may find Pipeline's task management features more effective for their daily operations.
- Users say that Zoho CRM's Customer Contract Management is rated at 8.2, which is on par with Pipeline CRM, but the overall user experience in contract handling may vary, with Pipeline CRM receiving higher praise for its intuitive interface.
Pricing
Entry-Level Pricing
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Pipeline CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
830
8.4
2,401
Ease of Use
8.9
833
8.3
2,415
Ease of Setup
8.8
385
7.9
1,186
Ease of Admin
8.9
376
8.0
1,001
Quality of Support
8.9
764
7.6
2,195
Has the product been a good partner in doing business?
9.1
368
8.0
977
Product Direction (% positive)
8.6
826
8.0
2,338
Features by Category
Sales Force Automation
8.7
644
|
Verified
8.5
1615
|
Verified
Feature Not Available
8.3
866
|
Verified
8.7
634
|
Verified
8.2
1539
|
Verified
8.4
649
|
Verified
8.2
1615
|
Verified
7.8
393
|
Verified
7.8
1179
|
Verified
8.1
457
|
Verified
8.4
661
|
Verified
7.6
313
|
Verified
7.9
1210
|
Verified
7.8
347
|
Verified
8.0
1199
|
Verified
8.2
424
|
Verified
8.2
1311
|
Verified
Marketing Automation
7.5
368
|
Verified
8.0
1328
|
Verified
7.6
362
|
Verified
7.9
1291
|
Verified
8.6
495
|
Verified
8.3
1509
|
Verified
7.5
321
|
Verified
7.9
1117
|
Verified
Customer Support
8.4
377
|
Verified
8.0
1191
|
Verified
8.5
398
7.9
1194
|
Verified
8.4
419
7.9
1228
|
Verified
8.3
329
|
Verified
7.7
1062
|
Verified
8.3
329
|
Verified
8.0
1104
|
Verified
Reporting & Analytics
8.1
597
|
Verified
8.2
1490
|
Verified
8.3
635
|
Verified
8.2
1547
|
Verified
7.8
474
|
Verified
8.1
1046
|
Verified
Mobile & Social
7.6
276
|
Verified
8.1
1074
|
Verified
7.5
264
|
Verified
8.0
1085
|
Verified
7.6
416
|
Verified
8.0
1190
|
Verified
Platform
8.2
293
|
Verified
8.1
851
|
Verified
8.1
276
|
Verified
8.1
822
|
Verified
8.4
303
|
Verified
8.4
853
|
Verified
8.3
79
8.1
645
|
Verified
7.7
61
7.8
545
|
Verified
7.9
246
|
Verified
8.1
714
|
Verified
8.9
304
|
Verified
8.4
834
|
Verified
8.1
133
|
Verified
8.1
656
|
Verified
Integration
8.4
277
|
Verified
8.3
645
|
Verified
7.9
188
|
Verified
8.1
626
|
Verified
7.3
167
|
Verified
8.0
593
|
Verified
Generative AI
8.2
17
8.2
177
Agentic AI - CRM
8.1
6
8.1
64
8.6
6
8.3
62
8.9
6
8.0
63
9.2
6
8.0
63
10.0
5
8.2
63
9.7
5
8.2
63
9.3
5
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
59
Not enough data
8.3
55
Not enough data
8.3
60
Pricing
Not enough data
8.0
62
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
56
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
7.6
16
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
59
|
Verified
Not enough data
8.7
57
Not enough data
8.7
44
Platform
Not enough data
8.7
63
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
8.7
61
|
Verified
Employee Features
Not enough data
8.9
64
|
Verified
Not enough data
8.7
66
|
Verified
Not enough data
8.8
66
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
69
Not enough data
8.7
70
Not enough data
8.8
70
Not enough data
8.8
70
Organization
Not enough data
8.6
71
Not enough data
8.4
70
Not enough data
8.5
70
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
72
Sales Analysis
Not enough data
8.4
66
Not enough data
8.4
70
Generative AI
Not enough data
8.0
25
Not enough data
7.9
25
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
159
Not enough data
8.8
155
Not enough data
8.3
145
Not enough data
8.1
140
Not enough data
8.8
153
Not enough data
8.8
152
Not enough data
8.5
147
Repeatability and Reportability
Not enough data
8.4
144
Not enough data
8.6
149
Not enough data
8.5
142
Not enough data
8.2
137
Not enough data
7.9
120
AI and Automation
Not enough data
8.2
146
Not enough data
8.4
145
Not enough data
8.2
139
Not enough data
8.1
133
Not enough data
7.7
125
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
51
Not enough data
8.5
50
Not enough data
8.5
52
Contracts
Not enough data
8.4
50
Not enough data
8.2
47
Not enough data
8.4
50
Revenue
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
47
Platform Basics
Not enough data
8.3
94
Not enough data
8.5
89
Not enough data
8.5
93
Not enough data
8.3
85
Not enough data
8.7
53
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.7
73
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
8.6
7
8.2
151
|
Verified
9.5
7
8.3
158
|
Verified
9.3
7
8.0
150
|
Verified
9.5
7
8.4
159
|
Verified
Personalization
9.3
7
8.5
175
|
Verified
9.3
7
8.6
176
|
Verified
9.5
7
8.6
182
|
Verified
9.5
7
8.4
169
|
Verified
Administrative
9.5
7
8.5
167
|
Verified
9.5
7
8.5
171
|
Verified
9.8
7
8.3
159
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
135
Not enough data
8.3
141
Not enough data
8.4
142
Customizations
Not enough data
8.7
146
Not enough data
8.7
143
Not enough data
8.8
144
Not enough data
8.7
140
Not enough data
8.6
145
Generative AI
Not enough data
7.6
58
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
142
Not enough data
8.4
146
9.0
5
8.2
139
Not enough data
8.6
151
Not enough data
8.5
142
Predictive Analytics
9.3
5
8.5
143
Not enough data
8.3
135
Not enough data
8.0
121
Not enough data
8.1
127
Sales Management
9.3
5
8.5
150
Not enough data
8.3
128
Not enough data
8.5
141
Not enough data
8.8
148
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pipeline CRM and Zoho CRM are categorized as CRM, Sales Performance Management, and Sales Analytics
Unique Categories
Pipeline CRM is categorized as Google Workspace for Sales
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Email Tracking, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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