# Pipeline CRM vs Vtiger All-In-One CRM Comparison | | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | | **Total Reviews** | 953 | 415 | | **Largest Market Segment** | Small-Business (66.8% of reviews) | Small-Business (67.3% of reviews) | | **Entry Level Price** | Starting at $25.00 | $12.00 1 User Per Month | --- ## Top Pros & Cons ### Pipeline CRM Pros: - Ease of Use (9 reviews) - Intuitive (6 reviews) Cons: - Limited Features (7 reviews) - Limited Customization (6 reviews) ### Vtiger All-In-One CRM Pros: - Affordable (1 reviews) - Call Management (1 reviews) Cons: - Missing Features (2 reviews) - Bugs (1 reviews) --- ## Ratings Comparison | Rating | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Meets Requirements** | 8.6 (833 reviews) | 8.6 (360 reviews) | | **Ease of Use** | 8.9 (836 reviews) | 8.2 (361 reviews) | | **Ease of Setup** | 8.8 (388 reviews) | 7.9 (216 reviews) | | **Ease of Admin** | 8.9 (375 reviews) | 8.2 (213 reviews) | | **Quality of Support** | 8.9 (766 reviews) | 8.6 (345 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (367 reviews) | 8.6 (205 reviews) | | **Product Direction (% positive)** | 8.5 (829 reviews) | 8.9 (347 reviews) | --- ## Pricing ### Pipeline CRM #### Entry-Level Pricing Plan: Start Price: Starting at $25.00 Description: Pre-sales pipeline management Key Features: - Unlimited file storage - Deal and Activity Reporting - Free CRM switching tool [Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing) #### Free Trial Yes ### Vtiger All-In-One CRM #### Entry-Level Pricing Plan: ONE GROWTH Price: $12.00 1 User Per Month Description: A CRM for small and medium-sized businesses. Key Features: - Lead and Contact Management - Salesforce Automation - Multiple pipelines - Internal Collaboration [Browse all 3 editions](https://www.g2.com/products/vtiger-all-in-one-crm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | 8.1/10 | 739 | | **Vtiger All-In-One CRM** | 7.9/10 | 212 | #### Sales Force Automation | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Contact & Account Management** | 8.7 (644 reviews) ✓ Verified | 8.7 (183 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.7 (635 reviews) ✓ Verified | 8.1 (169 reviews) ✓ Verified | | **Task / Activity Management** | 8.4 (651 reviews) ✓ Verified | 7.9 (172 reviews) ✓ Verified | | **Territory & Quota Management** | 7.7 (392 reviews) ✓ Verified | 7.3 (37 reviews) | | **Desktop Integration** | 8.1 (455 reviews) ✓ Verified | 7.8 (136 reviews) ✓ Verified | | **Product & Price List Management** | 7.6 (312 reviews) ✓ Verified | 7.8 (146 reviews) ✓ Verified | | **Quote & Order Management** | 7.8 (346 reviews) ✓ Verified | 8.2 (144 reviews) ✓ Verified | | **Customer Contract Management** | 8.2 (423 reviews) ✓ Verified | 8.2 (133 reviews) ✓ Verified | #### Marketing Automation | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Email Marketing** | 7.5 (367 reviews) ✓ Verified | 7.8 (138 reviews) ✓ Verified | | **Campaign Management** | 7.6 (361 reviews) ✓ Verified | 7.7 (133 reviews) ✓ Verified | | **Lead Management** | 8.6 (495 reviews) ✓ Verified | 8.4 (161 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.5 (320 reviews) ✓ Verified | 7.7 (98 reviews) ✓ Verified | #### Customer Support | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Case Management** | 8.4 (377 reviews) ✓ Verified | 8.3 (129 reviews) ✓ Verified | | **Customer Support Portal** | 8.5 (397 reviews) | 8.1 (113 reviews) ✓ Verified | | **Knowledge Base** | 8.4 (418 reviews) | 8.1 (124 reviews) ✓ Verified | | **Call Center Features** | 8.3 (328 reviews) ✓ Verified | 8.1 (84 reviews) | | **Support Analytics** | 8.3 (328 reviews) ✓ Verified | 8.1 (100 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Reporting** | 8.1 (598 reviews) ✓ Verified | 8.1 (175 reviews) ✓ Verified | | **Dashboards** | 8.3 (635 reviews) ✓ Verified | 8.0 (183 reviews) ✓ Verified | | **Forecasting** | 7.8 (473 reviews) ✓ Verified | 7.9 (127 reviews) ✓ Verified | #### Mobile & Social | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Social Collaboration Features** | 7.6 (276 reviews) ✓ Verified | 7.4 (85 reviews) ✓ Verified | | **Social Network Integration** | 7.5 (263 reviews) ✓ Verified | 7.1 (80 reviews) ✓ Verified | | **Mobile User Support** | 7.6 (415 reviews) ✓ Verified | 6.8 (121 reviews) ✓ Verified | #### Platform | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Customization** | 8.1 (293 reviews) ✓ Verified | 8.5 (120 reviews) ✓ Verified | | **Workflow Capability** | 8.1 (276 reviews) ✓ Verified | 8.4 (118 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.4 (302 reviews) ✓ Verified | 8.7 (123 reviews) ✓ Verified | | **Internationalization** | 8.3 (78 reviews) | 8.1 (80 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.6 (59 reviews) | 7.4 (26 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.9 (245 reviews) ✓ Verified | 7.8 (103 reviews) ✓ Verified | | **Performance and Reliability** | 8.9 (305 reviews) ✓ Verified | 8.5 (119 reviews) ✓ Verified | | **Output Document Generation** | 8.1 (132 reviews) ✓ Verified | 7.9 (97 reviews) ✓ Verified | #### Integration | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Data Import & Export Tools** | 8.4 (276 reviews) ✓ Verified | 8.0 (112 reviews) ✓ Verified | | **Integration APIs** | 7.8 (188 reviews) ✓ Verified | 7.6 (70 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.2 (166 reviews) ✓ Verified | 6.8 (73 reviews) ✓ Verified | #### Generative AI | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **AI Text Generation** | 8.0 (16 reviews) | 6.7 (6 reviews) | #### Agentic AI - CRM | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | | **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | N/A | N/A | | **Vtiger All-In-One CRM** | 8.3/10 | 80 | #### Ticket and Case Management | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.4 (44 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.0 (41 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.5 (49 reviews) ✓ Verified | | **Response Automation** | Not enough data | 8.5 (35 reviews) ✓ Verified | | **SLA Management** | Not enough data | 8.2 (28 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | 8.2 (33 reviews) | | **Ticket Collaboration** | Not enough data | 8.5 (36 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | 8.5 (42 reviews) ✓ Verified | #### Generative AI | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Customer Portal** | Not enough data | 7.8 (37 reviews) ✓ Verified | | **Email to Case** | Not enough data | 8.3 (42 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 8.0 (34 reviews) | | **Social Integration** | Not enough data | 7.8 (31 reviews) ✓ Verified | | **Voice** | Not enough data | 8.3 (23 reviews) ✓ Verified | #### Platform | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Mobile User Support** | Not enough data | 7.3 (32 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.4 (48 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.6 (49 reviews) ✓ Verified | | **Integration** | Not enough data | 7.9 (33 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.3 (54 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.1 (58 reviews) ✓ Verified | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | N/A | N/A | | **Vtiger All-In-One CRM** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | 9.4/10 | 8 | | **Vtiger All-In-One CRM** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Incentives | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Badges** | 8.6 (7 reviews) | Not enough data | | **Triggers** | 9.5 (7 reviews) | Not enough data | | **Commission Calculator** | 9.3 (7 reviews) | Not enough data | | **Leaderboards** | 9.5 (7 reviews) | Not enough data | #### Personalization | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Profiles** | 9.3 (7 reviews) | Not enough data | | **Custom Reports** | 9.3 (7 reviews) | Not enough data | | **Dashboards** | 9.5 (7 reviews) | Not enough data | | **Goal Setting** | 9.5 (7 reviews) | Not enough data | #### Administrative | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Integration** | 9.5 (7 reviews) | Not enough data | | **Employee Structure** | 9.5 (7 reviews) | Not enough data | | **Behavior Monitoring** | 9.8 (7 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | 8.9/10 | 7 | | **Vtiger All-In-One CRM** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Data Sourcing** | 9.0 (5 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (5 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (6 reviews) | Not enough data | | **Interactive Dashboards** | 9.3 (5 reviews) | Not enough data | | **Data Segmentation** | 8.7 (5 reviews) | Not enough data | #### Predictive Analytics | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Lead Scoring** | 9.2 (6 reviews) | Not enough data | | **Opportunity Scoring** | 9.0 (5 reviews) | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Live Forecasting** | 9.0 (5 reviews) | Not enough data | #### Sales Management | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Live Pipeline Management** | 8.9 (6 reviews) | Not enough data | | **Sales Gamification** | 8.7 (5 reviews) | Not enough data | | **Account-Based Analytics** | 9.0 (5 reviews) | Not enough data | | **Activity Tracking** | 9.0 (5 reviews) | Not enough data | ### Insurance CRM | Product | Score | Reviews | |---|---|---| | **Pipeline CRM** | N/A | N/A | | **Vtiger All-In-One CRM** | N/A | N/A | #### Relationship Management - Insurance CRM | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Renewal Management** | Not enough data | Not enough data | | **Client Communication Tools** | Not enough data | Not enough data | | **Lead Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Winbacks** | Not enough data | Not enough data | | **Communication History** | Not enough data | Not enough data | | **Activity Management** | Not enough data | Not enough data | | **Reputation Management** | Not enough data | Not enough data | #### Follow up Automation - Insurance CRM | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Automated Follow-Ups** | Not enough data | Not enough data | | **Marketing Campaigns** | Not enough data | Not enough data | #### Document Management - Insurance CRM | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Documentation handling** | Not enough data | Not enough data | #### Integrations & Reports - Insurance CRM | Feature | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Pipeline CRM (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Unique to Vtiger All-In-One CRM (2):** [Insurance CRM Software](https://www.g2.com/categories/insurance-crm), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Pipeline CRM | Vtiger All-In-One CRM | |---|---|---| | **Small-Business** | 66.8% | 67.3% | | **Mid-Market** | 27.0% | 29.1% | | **Enterprise** | 6.2% | 3.6% | ### By Industry #### Pipeline CRM - **Construction:** 9.5% - **Marketing and Advertising:** 8.3% - **Information Technology and Services:** 7.5% - **Computer Software:** 4.5% - **Internet:** 3.7% - **Financial Services:** 3.5% - **Insurance:** 3.0% - **Building Materials:** 2.4% - **Wholesale:** 2.2% - **Automotive:** 2.2% - **Other:** 53.0% #### Vtiger All-In-One CRM - **Information Technology and Services:** 20.6% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.4% - **Retail:** 2.8% - **Internet:** 2.6% - **Financial Services:** 2.3% - **Construction:** 2.1% - **Automotive:** 1.8% - **Electrical/Electronic Manufacturing:** 1.8% - **Other:** 45.8% --- ## Alternatives ### Alternatives to Pipeline CRM - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) ### Alternatives to Vtiger All-In-One CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Apptivo](https://www.g2.com/products/apptivo/reviews) — 4.4/5 stars (223 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (369 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews) - [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) — 4.4/5 stars (147 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) --- ## Top Discussions ### Pipeline CRM - Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)* > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..." - Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)* > **Top comment:** "Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...." - Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)* > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..." ### Vtiger All-In-One CRM - Title: [Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?](https://www.g2.com/discussions/24997-is-there-any-development-ongoing-to-allow-prospecting-lists-to-be-imported-instead-of-just-created-via-filter) — 2 comments, 1 upvote > **Top comment:** "You can use the existing module called Contacts List. Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various..." - Title: [Whats the best way to advertise this product to my boss so that our company can switch to vtiger](https://www.g2.com/discussions/13339-whats-the-best-way-to-advertise-this-product-to-my-boss-so-that-our-company-can-switch-to-vtiger) — 2 comments, 1 upvote > **Top comment:** "This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail..." - Title: [How do companies typically use PRODUCT?](https://www.g2.com/discussions/usage-185a3a44-b31c-4998-8a2b-0366b7e4618f) — 2 comments, 1 upvote > **Top comment:** "If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and..." - Title: [How can this crm be easily automated?](https://www.g2.com/discussions/50909-how-can-this-crm-be-easily-automated) — 1 comment, 1 upvote > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..." - Title: [What industries or companies use PRODUCT?](https://www.g2.com/discussions/industry-16c22955-3416-4732-949d-7c3c2d4cd626) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** " Vtiger is used by over 300,000 companies across all industries. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipeline-crm-vs-vtiger-all-in-one-crm)