# Pipeline CRM, Thryv vs Birdeye Comparison

| | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 952 | 1,995 | 4,059 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (90.4% of reviews) | Small-Business (48.3% of reviews) | 
| **Entry Level Price** | Starting at $25.00 | Starting at $255.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### Pipeline CRM

Pros:
- Ease of Use (7 reviews)
- Pipeline Management (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

### Thryv

Pros:
- Ease of Use (102 reviews)
- Automation (90 reviews)

Cons:
- Missing Features (60 reviews)
- Learning Curve (50 reviews)

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

---
## Ratings Comparison
| Rating | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (832 reviews) | 8.4 (1556 reviews) | 9.3 (3481 reviews) | 
  | **Ease of Use** | 8.9 (835 reviews) | 7.5 (1579 reviews) | 9.3 (3537 reviews) | 
  | **Ease of Setup** | 8.8 (387 reviews) | 7.2 (931 reviews) | 9.1 (2592 reviews) | 
  | **Ease of Admin** | 8.9 (374 reviews) | 7.9 (901 reviews) | 9.3 (2129 reviews) | 
  | **Quality of Support** | 8.9 (765 reviews) | 8.5 (1538 reviews) | 9.4 (3314 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (366 reviews) | 8.5 (896 reviews) | 9.4 (2130 reviews) | 
  | **Product Direction (% positive)** | 8.5 (828 reviews) | 7.9 (1521 reviews) | 9.4 (3419 reviews) | 

---
## Pricing

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

### Thryv

#### Entry-Level Pricing

Plan: Thryv Marketing Center

Price: Starting at $255.00 Per Month

Description: For local marketing and ads.

Key Features:
- Social Media Management
- Enhanced Local Listings
- Online Review Management

[Browse all 2 editions](https://www.g2.com/products/thryv/pricing)

#### Free Trial

No

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.1/10 | 738 |
| **Thryv** | 7.8/10 | 578 |
| **Birdeye** | N/A | N/A |

#### Sales Force Automation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Contact & Account Management** | 8.7 (643 reviews) ✓ Verified | 8.5 (457 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (634 reviews) ✓ Verified | 7.9 (406 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.4 (650 reviews) ✓ Verified | 8.1 (433 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.7 (392 reviews) ✓ Verified | 7.2 (257 reviews) | Not enough data | 
| **Desktop Integration** | 8.1 (455 reviews) ✓ Verified | 8.1 (391 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.6 (312 reviews) ✓ Verified | 7.8 (335 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (346 reviews) ✓ Verified | 7.7 (317 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.2 (423 reviews) ✓ Verified | 7.7 (342 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Email Marketing** | 7.5 (367 reviews) ✓ Verified | 8.7 (461 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.6 (361 reviews) ✓ Verified | 8.7 (448 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (494 reviews) ✓ Verified | 8.4 (442 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.5 (320 reviews) ✓ Verified | 7.7 (357 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Case Management** | 8.4 (377 reviews) ✓ Verified | 7.7 (350 reviews) | Not enough data | 
| **Customer Support Portal** | 8.5 (397 reviews) | 8.0 (386 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.4 (418 reviews) | 8.0 (396 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.3 (328 reviews) ✓ Verified | 7.5 (340 reviews) | Not enough data | 
| **Support Analytics** | 8.3 (328 reviews) ✓ Verified | 7.8 (343 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Reporting** | 8.1 (597 reviews) ✓ Verified | 7.9 (412 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (635 reviews) ✓ Verified | 8.2 (457 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.8 (473 reviews) ✓ Verified | 7.2 (324 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Social Collaboration Features** | 7.6 (276 reviews) ✓ Verified | 7.8 (181 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.5 (263 reviews) ✓ Verified | 8.0 (199 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.6 (415 reviews) ✓ Verified | 7.6 (340 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customization** | 8.1 (292 reviews) ✓ Verified | 8.1 (320 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.1 (276 reviews) ✓ Verified | 8.3 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (302 reviews) ✓ Verified | 8.5 (334 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.3 (78 reviews) | 7.5 (231 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.6 (59 reviews) | 7.6 (247 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.9 (245 reviews) ✓ Verified | 7.7 (278 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.9 (305 reviews) ✓ Verified | 8.4 (343 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (132 reviews) ✓ Verified | 7.6 (269 reviews) | Not enough data | 

#### Integration

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.4 (276 reviews) ✓ Verified | 7.9 (318 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.8 (187 reviews) ✓ Verified | 8.0 (305 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.2 (166 reviews) ✓ Verified | 7.9 (277 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (16 reviews) | 6.6 (111 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 7.8/10 | 678 |
| **Birdeye** | N/A | N/A |

#### Email Marketing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.4 (574 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 8.5 (560 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 8.2 (548 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | Not enough data | 8.6 (548 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 7.9 (516 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | Not enough data | 7.9 (463 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | Not enough data | 7.2 (365 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | Not enough data | 7.6 (481 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | 7.6 (379 reviews) | Not enough data | 

#### Lead Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.3 (492 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | Not enough data | 8.1 (471 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | Not enough data | 8.4 (478 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | 7.9 (403 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | Not enough data | 8.4 (479 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 7.7 (411 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 8.3 (477 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | Not enough data | 8.3 (480 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Program Management** | Not enough data | 8.2 (456 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | 8.1 (409 reviews) | Not enough data | 
| **Calendaring** | Not enough data | 7.9 (374 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | Not enough data | 7.2 (324 reviews) | Not enough data | 

#### Social

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Social Listening** | Not enough data | 7.1 (309 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | Not enough data | 7.6 (346 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | Not enough data | 7.6 (338 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | Not enough data | 7.4 (332 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | Not enough data | 7.3 (319 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 8.0 (518 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | Not enough data | 7.5 (404 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | Not enough data | 7.3 (372 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | Not enough data | 7.5 (363 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | 6.9 (330 reviews) | Not enough data | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.9 (390 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | Not enough data | 8.0 (355 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.2 (382 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Internationalization** | Not enough data | 7.3 (264 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 7.5 (269 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.2 (379 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | 7.4 (298 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.9 (373 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | Not enough data | 7.8 (346 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 7.8 (341 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.7/10 | 471 |

#### Messenger

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | Not enough data | 8.5 (383 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 8.8 (387 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | Not enough data | 8.9 (382 reviews) ✓ Verified | 

#### Channels

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.9 (402 reviews) ✓ Verified | 
| **Website** | Not enough data | Not enough data | 8.9 (389 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Not enough data | 9.0 (401 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Not enough data | 8.1 (324 reviews) ✓ Verified | 
| **Other** | Not enough data | Not enough data | 8.3 (316 reviews) ✓ Verified | 

#### Customers

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.9 (389 reviews) ✓ Verified | 
| **Profiles** | Not enough data | Not enough data | 8.7 (377 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.0 (386 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | Not enough data | 8.7 (372 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Not enough data | 8.6 (353 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (30 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.4 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.4 (30 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | 8.7 (31 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Lead Generation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 7.1/10 | 116 |
| **Birdeye** | N/A | N/A |

#### Templates

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Text and Themes** | Not enough data | 7.6 (104 reviews) | Not enough data | 
| **Stock Images** | Not enough data | 6.4 (87 reviews) | Not enough data | 
| **Proofing** | Not enough data | 6.8 (87 reviews) | Not enough data | 
| **Mobile Responsive** | Not enough data | 7.4 (95 reviews) | Not enough data | 

#### Edit

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Pre-Made** | Not enough data | 7.4 (93 reviews) | Not enough data | 
| **Build** | Not enough data | 7.9 (102 reviews) | Not enough data | 
| **HTML** | Not enough data | 7.5 (88 reviews) | Not enough data | 

#### Logistics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Analytics** | Not enough data | 7.3 (96 reviews) | Not enough data | 
| **Issues** | Not enough data | 7.1 (92 reviews) | Not enough data | 
| **Integrations** | Not enough data | 7.6 (93 reviews) | Not enough data | 
| **Shareable Link** | Not enough data | 7.7 (90 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.5 (48 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.5 (48 reviews) | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.4/10 | 328 |

#### Text Messaging

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 9.0 (270 reviews) | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 9.1 (270 reviews) | 
| **Text Scheduler** | Not enough data | Not enough data | 8.7 (243 reviews) | 
| **Automatic Replies** | Not enough data | Not enough data | 9.1 (280 reviews) | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Feature Not Available | 
| **MMS Marketing** | Not enough data | Not enough data | 8.8 (241 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.9 (254 reviews) | 
| **Transactional SMS** | Not enough data | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.0 (260 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.0 (259 reviews) | 
| **White Label** | Not enough data | Not enough data | 8.5 (201 reviews) | 
| **Text-to-Landline** | Not enough data | Not enough data | 8.4 (203 reviews) | 
| **Short Codes** | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **API Integration** | Not enough data | Not enough data | 8.5 (201 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (37 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (38 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (36 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (36 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (37 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 8.6/10 | 139 |
| **Birdeye** | 8.8/10 | 583 |

#### Listing Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Network Directory** | Not enough data | 8.7 (111 reviews) ✓ Verified | 8.9 (455 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | 8.5 (98 reviews) ✓ Verified | 8.8 (424 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | 8.4 (99 reviews) ✓ Verified | 8.6 (383 reviews) | 
| **Optimization** | Not enough data | 8.7 (109 reviews) ✓ Verified | 8.8 (447 reviews) ✓ Verified | 

#### Performance

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Real-Time Updates** | Not enough data | 8.7 (117 reviews) ✓ Verified | 8.9 (497 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.7 (120 reviews) ✓ Verified | 9.1 (505 reviews) ✓ Verified | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 8.8/10 | 80 |
| **Birdeye** | 8.6/10 | 46 |

#### Payment Processing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Encryption** | Not enough data | 8.9 (55 reviews) | 8.9 (41 reviews) | 
| **Credit Card Processing** | Not enough data | 9.2 (64 reviews) | 9.1 (43 reviews) | 
| **Mobile Payments** | Not enough data | 9.3 (60 reviews) | 9.4 (43 reviews) | 
| **Digital Wallet Integration** | Not enough data | 8.8 (53 reviews) | 8.8 (38 reviews) | 

#### Administration

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.9 (55 reviews) | 8.9 (40 reviews) | 
| **E-commerce Integration** | Not enough data | 8.8 (46 reviews) | 8.5 (37 reviews) | 
| **Processing Fees** | Not enough data | 8.1 (61 reviews) | 8.3 (40 reviews) | 
| **POS Integration** | Not enough data | Feature Not Available | 8.0 (35 reviews) | 
| **Omnichannel** | Not enough data | 8.5 (50 reviews) | 8.5 (36 reviews) | 
| **Levels 1 & 2** | Not enough data | Feature Not Available | 8.6 (36 reviews) | 
| **Level 3** | Not enough data | Feature Not Available | 8.5 (36 reviews) | 

#### Payment Options

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Multi-Currency** | Not enough data | 8.5 (45 reviews) | 7.6 (36 reviews) | 
| **Online payment portal** | Not enough data | 9.4 (63 reviews) | 9.0 (42 reviews) | 

#### Security

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **POS Verification** | Not enough data | Feature Not Available | 8.5 (35 reviews) | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Accounting integration** | Not enough data | 8.5 (50 reviews) | 8.5 (36 reviews) | 
| **E-commerce Integration** | Not enough data | 8.6 (44 reviews) | 8.4 (37 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 9.0/10 | 436 |

#### Local Search Optimization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Rank Tracking** | Not enough data | Not enough data | 8.6 (213 reviews) | 
| **Online Listings** | Not enough data | Not enough data | 9.1 (373 reviews) ✓ Verified | 
| **Google My Business** | Not enough data | Not enough data | 9.2 (382 reviews) ✓ Verified | 
| **Reputation Management** | Not enough data | Not enough data | 9.4 (401 reviews) ✓ Verified | 
| **Social Media** | Not enough data | Not enough data | 8.8 (355 reviews) | 
| **Dashboards and Reporting** | Not enough data | Not enough data | 9.1 (388 reviews) ✓ Verified | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Link Building** | Not enough data | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 8.6/10 | 201 |
| **Birdeye** | 8.4/10 | 543 |

#### Content & Collaboration

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Content Calendar** | Not enough data | 8.9 (141 reviews) | 8.6 (420 reviews) | 
| **Content Library** | Not enough data | 8.3 (140 reviews) | 8.4 (413 reviews) | 
| **Shared Inbox** | Not enough data | 8.3 (124 reviews) | 8.7 (422 reviews) | 
| **Approval Workflows** | Not enough data | 8.0 (116 reviews) | 8.4 (402 reviews) | 
| **Users and Permissions** | Not enough data | 8.4 (127 reviews) | 8.8 (413 reviews) | 
| **Content Creation** | Not enough data | 8.7 (110 reviews) | 8.5 (412 reviews) | 

#### Social Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Social Analytics** | Not enough data | 8.8 (160 reviews) | 8.7 (476 reviews) | 
| **Social Publishing** | Not enough data | 9.0 (172 reviews) | 9.0 (495 reviews) | 
| **Campaign Optimization** | Not enough data | 8.8 (166 reviews) | 8.5 (447 reviews) | 
| **Social Engagement** | Not enough data | 8.9 (164 reviews) | 8.9 (470 reviews) | 
| **Social Ads** | Not enough data | Feature Not Available | 7.9 (431 reviews) | 
| **Campaign Planning** | Not enough data | 8.5 (110 reviews) | 8.3 (429 reviews) | 
| **Hashtag Capabilites** | Not enough data | 8.6 (52 reviews) | 8.4 (384 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (93 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (91 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (101 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (94 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (93 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (94 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.4 (95 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.4/10 | 638 |

#### Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 8.7 (492 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 8.9 (485 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 8.7 (463 reviews) | 
| **Gamification** | Not enough data | Not enough data | 8.0 (414 reviews) | 

#### Customization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 8.5 (421 reviews) | 
| **Multilanguage Support** | Not enough data | Not enough data | 8.2 (404 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 8.6 (431 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 8.4 (412 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (355 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (355 reviews) | 

#### Agentic AI - Experience Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (56 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (56 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (55 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.8/10 | 18 |

#### Responses

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.4 (14 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.3 (15 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.6 (14 reviews) | 

#### Automation - AI Agents

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.8 (14 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (12 reviews) | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.2 (13 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.3 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.0 (13 reviews) | 

#### Autonomy -  AI Agents

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.5 (13 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.2 (12 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (13 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.5/10 | 264 |

#### Patient-Centered Functions

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Online Presence Management** | Not enough data | Not enough data | 9.0 (212 reviews) | 
| **Patient Feedback Management** | Not enough data | Not enough data | 9.3 (215 reviews) | 
| **Patient Portal** | Not enough data | Not enough data | 8.0 (190 reviews) | 
| **Patient Communications** | Not enough data | Not enough data | 8.8 (210 reviews) | 
| **Integration with Wearables** | Not enough data | Not enough data | 7.8 (187 reviews) | 

#### Operations

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 8.8 (213 reviews) | 
| **Interoperability** | Not enough data | Not enough data | 8.6 (202 reviews) | 
| **Digital Intake Forms** | Not enough data | Not enough data | 8.2 (205 reviews) | 
| **Engagement Measuring** | Not enough data | Not enough data | 8.8 (200 reviews) | 
| **Patient Satisfaction Management** | Not enough data | Not enough data | 9.0 (205 reviews) | 
| **EHR Integration** | Not enough data | Not enough data | 8.0 (194 reviews) | 
| **IPC Systems Integration** | Not enough data | Not enough data | 7.9 (188 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.8/10 | 271 |

#### Responses

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.8 (234 reviews) | 
| **Control** | Not enough data | Not enough data | 8.7 (232 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (223 reviews) | 
| **Menu bars** | Not enough data | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.0 (240 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (226 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.9 (236 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (229 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.8 (223 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.9 (236 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (158 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (150 reviews) | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 7.3/10 | 72 |
| **Birdeye** | N/A | N/A |

#### Page Customization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Drag and Drop** | Not enough data | 8.0 (63 reviews) | Not enough data | 
| **Templates** | Not enough data | 7.7 (67 reviews) | Not enough data | 
| **Advanced Customization** | Not enough data | 7.3 (61 reviews) | Not enough data | 
| **Content Library** | Not enough data | 7.4 (61 reviews) | Not enough data | 

#### Page Optimization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 7.1 (45 reviews) | Not enough data | 
| **Mobile Responsive** | Not enough data | 7.4 (58 reviews) | Not enough data | 
| **Web Analytics** | Not enough data | 6.8 (47 reviews) | Not enough data | 
| **SEO** | Not enough data | 6.1 (43 reviews) | Not enough data | 

#### Integrations

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **E-Commerce Integration** | Not enough data | 7.2 (55 reviews) | Not enough data | 
| **Email Marketing Integration** | Not enough data | 8.4 (61 reviews) | Not enough data | 
| **Domain Integration** | Not enough data | 7.6 (54 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (18 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 7.7/10 | 111 |
| **Birdeye** | N/A | N/A |

#### Lead Monitoring

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Features** | Not enough data | 8.2 (98 reviews) | Not enough data | 
| **Performance** | Not enough data | 8.0 (93 reviews) | Not enough data | 
| **Identification** | Not enough data | 7.1 (81 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Mobile** | Not enough data | 7.4 (84 reviews) | Not enough data | 
| **Websites** | Not enough data | 7.9 (90 reviews) | Not enough data | 
| **Social Media** | Not enough data | 6.4 (70 reviews) | Not enough data | 
| **Data** | Not enough data | 7.4 (85 reviews) | Not enough data | 

#### Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Export/Import** | Not enough data | 8.2 (90 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.7 (93 reviews) | Not enough data | 

#### Customization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Forms** | Not enough data | 7.7 (97 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.1 (94 reviews) | Not enough data | 
| **Templates** | Not enough data | 7.9 (94 reviews) | Not enough data | 
| **Integration** | Not enough data | 7.8 (88 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.9/10 | 727 |

#### Feedback Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.7 (517 reviews) | 
| **Segmentation** | Not enough data | Not enough data | Feature Not Available | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 9.0 (601 reviews) | 

#### Feedback Analysis

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.7 (523 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (529 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.6 (518 reviews) | 

#### Feedback Sources

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 9.5 (682 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.1 (583 reviews) | 
| **Social Media** | Not enough data | Not enough data | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Not enough data | 9.0 (548 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (425 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (418 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.7/10 | 439 |

#### Conversational Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.8 (388 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.8 (343 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.9 (314 reviews) | 

#### Support Automation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.7 (333 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.7 (341 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.8 (334 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.6 (300 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (237 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (235 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 8.4/10 | 86 |
| **Birdeye** | N/A | N/A |

#### Notifications

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | 8.9 (79 reviews) | Not enough data | 
| **Appointment Follow-Up** | Not enough data | 8.9 (79 reviews) | Not enough data | 
| **Scheduling Notifications** | Not enough data | 9.0 (77 reviews) | Not enough data | 

#### Settings

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | 8.6 (71 reviews) | Not enough data | 
| **Availability Settings** | Not enough data | 8.9 (78 reviews) | Not enough data | 
| **Blocked Time Settings** | Not enough data | 8.9 (79 reviews) | Not enough data | 

#### Personalization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Branding** | Not enough data | 8.9 (75 reviews) | Not enough data | 
| **Links** | Not enough data | 8.9 (74 reviews) | Not enough data | 

#### Integrations

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 8.6 (68 reviews) | Not enough data | 
| **Website Integration** | Not enough data | 9.1 (74 reviews) | Not enough data | 
| **Payment Acceptance** | Not enough data | 8.7 (74 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.1 (61 reviews) | Not enough data | 
| **Communication** | Not enough data | 8.6 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (36 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (31 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 7.4 (30 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.4 (30 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.3 (30 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.8/10 | 574 |

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.6 (183 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (180 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 8.1 (171 reviews) | 

#### Communication

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.0 (357 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 9.1 (383 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.6 (267 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 9.2 (358 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 8.4 (244 reviews) | 

####  Internal Use

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.8 (503 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 9.0 (350 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 8.7 (269 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (273 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 9.2 (335 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (270 reviews) | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.3/10 | 26 |

#### Content Generation - AI Content Creation Platforms

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Output quality** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Performance** | Not enough data | Not enough data | 8.5 (24 reviews) | 

#### Management - AI Content Creation Platforms

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 7.9 (22 reviews) | 
| **Security and Privacy** | Not enough data | Not enough data | 8.6 (24 reviews) | 
| **Moderation** | Not enough data | Not enough data | 8.6 (24 reviews) | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.5/10 | 52 |

#### Agentic AI - Customer Advocacy

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (49 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (49 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (49 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 7.2/10 | 29 |
| **Birdeye** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | 7.5 (27 reviews) | Not enough data | 
| **Lead Assignment** | Not enough data | 7.5 (26 reviews) | Not enough data | 
| **Pipeline Acceleration** | Not enough data | 7.2 (26 reviews) | Not enough data | 

#### Discovery

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Lead Management** | Not enough data | 7.6 (27 reviews) | Not enough data | 
| **Scoring/Ranking** | Not enough data | 7.1 (26 reviews) | Not enough data | 
| **Lead Context** | Not enough data | 6.9 (21 reviews) | Not enough data | 

#### Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | 6.8 (21 reviews) | Not enough data | 
| **Workflow** | Not enough data | 7.6 (22 reviews) | Not enough data | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | 6.9 (22 reviews) | Not enough data | 
| **Analysis** | Not enough data | 6.9 (25 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 9.4/10 | 8 |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Incentives

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Badges** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Triggers** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Commission Calculator** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Leaderboards** | 9.5 (7 reviews) | Not enough data | Not enough data | 

#### Personalization

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Profiles** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Custom Reports** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Goal Setting** | 9.5 (7 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Integration** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Employee Structure** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Behavior Monitoring** | 9.8 (7 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.9/10 | 7 |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Data Sourcing** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Interactive Dashboards** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.7 (5 reviews) | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Lead Scoring** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Opportunity Scoring** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | Not enough data | 
| **Live Forecasting** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Sales Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Live Pipeline Management** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Sales Gamification** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Account-Based Analytics** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Activity Tracking** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | 8.4/10 | 175 |
| **Birdeye** | 8.5/10 | 2323 |

#### Consumer Intelligence

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customer Feedback** | Not enough data | 8.6 (136 reviews) ✓ Verified | 9.3 (1997 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.4 (136 reviews) ✓ Verified | 8.6 (1432 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 8.2 (132 reviews) ✓ Verified | 8.8 (1627 reviews) ✓ Verified | 

#### Reporting

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 7.8 (110 reviews) ✓ Verified | 8.8 (1636 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 8.8 (147 reviews) ✓ Verified | 9.2 (2009 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.9 (152 reviews) ✓ Verified | 8.7 (1640 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.8 (153 reviews) ✓ Verified | 8.7 (1496 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | 8.6 (142 reviews) | 8.4 (1270 reviews) | 

#### In-House Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | Feature Not Available | 

#### Generative AI

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (41 reviews) | Feature Not Available | 

#### Agentic AI - Online Reputation Management

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (311 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.0 (289 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (332 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (292 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (296 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (290 reviews) | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Discovery

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Referral Program** | Not enough data | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Platform

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | 8.2/10 | 12 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.1 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Automation

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (7 reviews) | 

#### Autonomy

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.1 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **Thryv** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Pipeline CRM (4):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [CRM Software](https://www.g2.com/categories/crm), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Thryv (11):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Birdeye (22):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Pipeline CRM | Thryv | Birdeye | 
|---|---|---|---|
| **Small-Business** | 66.7% | 90.4% | 48.3% | 
| **Mid-Market** | 27.0% | 8.2% | 35.1% | 
| **Enterprise** | 6.2% | 1.3% | 16.6% | 

### By Industry

#### Pipeline CRM

- **Construction:** 9.5%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.4%
- **Computer Software:** 4.6%
- **Internet:** 3.7%
- **Financial Services:** 3.6%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Wholesale:** 2.2%
- **Automotive:** 2.2%
- **Other:** 53.1%

#### Thryv

- **Marketing and Advertising:** 13.8%
- **Health, Wellness and Fitness:** 6.9%
- **Professional Training & Coaching:** 5.7%
- **Real Estate:** 5.1%
- **Construction:** 4.9%
- **Consumer Services:** 3.9%
- **Information Technology and Services:** 3.7%
- **Financial Services:** 3.6%
- **Management Consulting:** 3.4%
- **Computer Software:** 2.8%
- **Other:** 46.3%

#### Birdeye

- **Hospital & Health Care:** 9.8%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.9%
- **Veterinary:** 5.4%
- **Financial Services:** 5.4%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 36.0%

---
## Alternatives

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to Thryv

- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14754 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4041 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3383 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)

---
## Top Discussions

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

### Thryv

- Title: [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) — 4 comments
  > **Top comment:** "Keap is an Infusionsoft product."
- Title: [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) — 3 comments
  > **Top comment:** "We use it to manage our contacts, collect leads, send email broadcasts, and automate marketing processes and connect disparate systems like ClickFunnels and..."
- Title: [What is Thryv software?](https://www.g2.com/discussions/what-is-thryv-software) — 3 comments
  > **Top comment:** "A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!"
- Title: [What else should I be using to fully benefit from the platform?](https://www.g2.com/discussions/24182-what-else-should-i-be-using-to-fully-benefit-from-the-platform) — 3 comments, 1 upvote
  > **Top comment:** "Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just..."
- Title: [How much does Thryv software cost?](https://www.g2.com/discussions/how-much-does-thryv-software-cost) — 2 comments
  > **Top comment:** "$2400/year is the cheapest"

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipeline-crm-vs-thryv-vs-birdeye)