# Pipeline CRM vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of customer interactions, with users highlighting its ability to keep all customer data, leads, and sales activities in one place. This feature enhances tracking opportunities and following up efficiently, which is crucial for effective sales management.
- **Users say** that Pipeline CRM stands out for its exceptional support and ease of use. Reviewers appreciate the platform's continual evolution and the speed at which they can access necessary information, making it a user-friendly option for teams looking to onboard new members quickly.
- **According to verified reviews** , SAP Sales Cloud offers robust mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is particularly valued by those who need to stay connected while on the go, enhancing productivity and responsiveness.
- **Reviewers mention** that Pipeline CRM's reporting capabilities are a significant advantage, with users enjoying the ability to generate valuable reports and easily export them to Excel. This feature is particularly convenient for reaching out to prospects and streamlining communication efforts.
- **G2 reviewers highlight** that while SAP Sales Cloud has a slightly lower ease of use rating, its dashboard and sales order submission features are praised for their clarity and efficiency. Users find these tools essential for managing their sales pipeline effectively.
- **Users report** that both platforms have their strengths, but Pipeline CRM's affordability and strong support make it a compelling choice for small businesses, while SAP Sales Cloud is often favored by larger enterprises seeking a more integrated solution for complex sales processes.



| | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 953 | 1,001 | 
| **Largest Market Segment** | Small-Business (66.8% of reviews) | Enterprise (43.9% of reviews) | 
| **Entry Level Price** | Starting at $25.00 | No pricing available | 

---
## Top Pros & Cons

### Pipeline CRM

Pros:
- Ease of Use (7 reviews)
- Pipeline Management (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

---
## Ratings Comparison
| Rating | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.6 (833 reviews) | 8.5 (711 reviews) | 
  | **Ease of Use** | 8.9 (836 reviews) | 7.9 (724 reviews) | 
  | **Ease of Setup** | 8.8 (388 reviews) | 8.1 (407 reviews) | 
  | **Ease of Admin** | 8.9 (375 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 8.9 (766 reviews) | 8.3 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (367 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 8.5 (829 reviews) | 8.5 (683 reviews) | 

---
## Pricing

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.1/10 | 739 |
| **SAP Sales Cloud** | 8.1/10 | 622 |

#### Sales Force Automation

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 8.7 (644 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (635 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.4 (651 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.7 (392 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (455 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (312 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (346 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (423 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 7.5 (367 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 7.6 (361 reviews) ✓ Verified | 8.2 (305 reviews) | 
| **Lead Management** | 8.6 (495 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.5 (320 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.4 (377 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.5 (397 reviews) | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (418 reviews) | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | 8.3 (328 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 8.3 (328 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 8.1 (598 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (635 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 7.8 (473 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (276 reviews) ✓ Verified | 8.1 (270 reviews) | 
| **Social Network Integration** | 7.5 (263 reviews) ✓ Verified | 8.0 (217 reviews) | 
| **Mobile User Support** | 7.6 (415 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (276 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (302 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (78 reviews) | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.6 (59 reviews) | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.9 (245 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (305 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (132 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (276 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (188 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.2 (166 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 8.0 (16 reviews) | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | 7.0 (42 reviews) | 
| **Multi-step Planning** | 7.7 (5 reviews) | 7.3 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | 
| **Adaptive Learning** | 8.7 (5 reviews) | 7.4 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | 
| **Decision Making** | Not enough data | 7.8 (42 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 9.4/10 | 8 |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Badges** | 8.6 (7 reviews) | Not enough data | 
| **Triggers** | 9.5 (7 reviews) | Not enough data | 
| **Commission Calculator** | 9.3 (7 reviews) | Not enough data | 
| **Leaderboards** | 9.5 (7 reviews) | Not enough data | 

#### Personalization

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Profiles** | 9.3 (7 reviews) | Not enough data | 
| **Custom Reports** | 9.3 (7 reviews) | Not enough data | 
| **Dashboards** | 9.5 (7 reviews) | Not enough data | 
| **Goal Setting** | 9.5 (7 reviews) | Not enough data | 

#### Administrative

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Integration** | 9.5 (7 reviews) | Not enough data | 
| **Employee Structure** | 9.5 (7 reviews) | Not enough data | 
| **Behavior Monitoring** | 9.8 (7 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.9/10 | 7 |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | 9.0 (5 reviews) | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | 8.7 (5 reviews) | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | 8.6 (6 reviews) | 8.6 (128 reviews) | 
| **Interactive Dashboards** | 9.3 (5 reviews) | 9.0 (131 reviews) | 
| **Data Segmentation** | 8.7 (5 reviews) | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | 9.2 (6 reviews) | 8.8 (128 reviews) | 
| **Opportunity Scoring** | 9.0 (5 reviews) | 8.9 (129 reviews) | 
| **Risk Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Live Forecasting** | 9.0 (5 reviews) | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | 8.9 (6 reviews) | 8.6 (134 reviews) | 
| **Sales Gamification** | 8.7 (5 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 9.0 (5 reviews) | 8.8 (134 reviews) | 
| **Activity Tracking** | 9.0 (5 reviews) | 9.0 (134 reviews) | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Pipeline CRM (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Pipeline CRM | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 66.8% | 19.9% | 
| **Mid-Market** | 27.0% | 36.2% | 
| **Enterprise** | 6.2% | 43.9% | 

### By Industry

#### Pipeline CRM

- **Construction:** 9.5%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.5%
- **Computer Software:** 4.5%
- **Internet:** 3.7%
- **Financial Services:** 3.5%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Wholesale:** 2.2%
- **Automotive:** 2.2%
- **Other:** 53.0%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25842 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3081 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25842 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3081 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)

---
## Top Discussions

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipeline-crm-vs-sap-sap-sales-cloud)