# Agentforce Sales (formerly Salesforce Sales Cloud) vs Pipeline CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automated follow-ups and real-time insights into customer data allow for personalized outreach at scale, which many users find invaluable.
- **Users say** that Pipeline CRM stands out for its exceptional customer support and ease of use. Reviewers appreciate the platform's continual evolution over the years, highlighting how quickly they can train new users and access the information they need to move forward effectively.
- **According to verified reviews** , Agentforce Sales boasts a higher overall satisfaction score, reflecting its robust capabilities in sales performance management and analytics. Users particularly value the AI integration that helps streamline workflows and maintain deal momentum.
- **Reviewers mention** that while Pipeline CRM is praised for its affordability and user-friendly interface, it may lack some of the advanced features found in Agentforce Sales. Users enjoy the ability to generate valuable reports and easily export them, but some feel that the depth of analytics could be improved.
- **G2 reviewers highlight** that Agentforce Sales provides a comprehensive view of the sales pipeline, which enhances control and forecasting accuracy. Users appreciate the autonomous SDR Agent that automates logging call outcomes and updating opportunity stages, making it a game changer for sales teams.
- **Users report** that while both platforms have similar star ratings, the sheer volume of reviews for Agentforce Sales indicates a more established presence in the market. This extensive feedback suggests a more reliable and tested product, especially for mid-market businesses looking for a powerful CRM solution.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 25,785 | 951 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $25.00 | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Pipeline CRM

Pros:
- Ease of Use (9 reviews)
- Intuitive (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14180 reviews) | 8.6 (831 reviews) | 
  | **Ease of Use** | 8.2 (18177 reviews) | 8.9 (834 reviews) | 
  | **Ease of Setup** | 7.8 (9114 reviews) | 8.8 (386 reviews) | 
  | **Ease of Admin** | 7.9 (4494 reviews) | 8.9 (374 reviews) | 
  | **Quality of Support** | 8.1 (12380 reviews) | 8.9 (764 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 9.1 (366 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13802 reviews) | 8.5 (827 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11151 |
| **Pipeline CRM** | 8.1/10 | 737 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | 8.7 (643 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9349 reviews) ✓ Verified | 8.7 (633 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9556 reviews) ✓ Verified | 8.4 (649 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | 7.7 (392 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7627 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | 7.6 (312 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | 7.8 (346 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | 8.2 (423 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | 7.5 (367 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | 7.6 (361 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (8141 reviews) ✓ Verified | 8.5 (494 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | 7.5 (320 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | 8.4 (377 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | 8.5 (397 reviews) | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | 8.4 (418 reviews) | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Reporting** | 8.5 (9046 reviews) ✓ Verified | 8.1 (597 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | 8.3 (634 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7484 reviews) ✓ Verified | 7.8 (473 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | 7.6 (276 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | 7.5 (263 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | 7.6 (415 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Customization** | 8.5 (3695 reviews) ✓ Verified | 8.1 (292 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3698 reviews) ✓ Verified | 8.1 (275 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | 8.4 (302 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2907 reviews) ✓ Verified | 8.3 (78 reviews) | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | 7.6 (59 reviews) | 
| **Document & Content Mgmt.** | 8.1 (3207 reviews) ✓ Verified | 7.9 (245 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | 8.9 (304 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3033 reviews) | 8.1 (132 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3109 reviews) ✓ Verified | 7.8 (187 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 7.2 (166 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (900 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (294 reviews) | 7.7 (5 reviews) | 
| **Multi-step Planning** | 8.0 (254 reviews) | 7.7 (5 reviews) | 
| **Cross-system Integration** | 8.3 (274 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | 8.7 (5 reviews) | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipeline CRM** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Pipeline CRM** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipeline CRM** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Pipeline CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (298 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (321 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | Not enough data | 
| **Data Entry** | 8.8 (349 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (311 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (303 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 8.5 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (125 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Pipeline CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (466 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (525 reviews) | Not enough data | 
| **Calendar** | 8.4 (468 reviews) | Not enough data | 
| **Shared Records** | 8.6 (481 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | 
| **Gamification** | 7.8 (415 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (88 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | 
| **Decision Making** | 8.5 (88 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Pipeline CRM** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (137 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (134 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | 
| **Decision Making** | 9.1 (15 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Pipeline CRM** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (66 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 40 |
| **Pipeline CRM** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Pipeline CRM** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | 8.5 (159 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (34 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Pipeline CRM** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (57 reviews) | Not enough data | 
| **Decision Making** | 8.2 (58 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Opportunity** | 8.9 (455 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (461 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (436 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Management** | 8.9 (465 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (455 reviews) | Not enough data | 
| **Lead Context** | 8.6 (432 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Conversion Viability** | 8.5 (420 reviews) | Not enough data | 
| **Workflow** | 8.7 (441 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Data Synchronization** | 8.6 (431 reviews) | Not enough data | 
| **Analysis** | 8.6 (432 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Pipeline CRM** | 9.4/10 | 8 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | 8.6 (7 reviews) | 
| **Triggers** | 8.4 (496 reviews) | 9.5 (7 reviews) | 
| **Commission Calculator** | 8.0 (430 reviews) | 9.3 (7 reviews) | 
| **Leaderboards** | 8.6 (508 reviews) | 9.5 (7 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | 9.3 (7 reviews) | 
| **Custom Reports** | 8.8 (556 reviews) | 9.3 (7 reviews) | 
| **Dashboards** | 8.9 (589 reviews) | 9.5 (7 reviews) | 
| **Goal Setting** | 8.6 (532 reviews) | 9.5 (7 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | 9.5 (7 reviews) | 
| **Employee Structure** | 8.5 (522 reviews) | 9.5 (7 reviews) | 
| **Behavior Monitoring** | 8.4 (503 reviews) | 9.8 (7 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Pipeline CRM** | 8.9/10 | 7 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (78 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | 9.0 (5 reviews) | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | 8.7 (5 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.6 (6 reviews) | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | 9.3 (5 reviews) | 
| **Data Segmentation** | 8.6 (959 reviews) | 8.7 (5 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | 9.2 (6 reviews) | 
| **Opportunity Scoring** | 8.6 (959 reviews) | 9.0 (5 reviews) | 
| **Risk Analysis** | 8.1 (852 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (893 reviews) | 9.0 (5 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 8.9 (6 reviews) | 
| **Sales Gamification** | 8.1 (854 reviews) | 8.7 (5 reviews) | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 9.0 (5 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 9.0 (5 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (14):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Pipeline CRM (1):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | 
|---|---|---|
| **Small-Business** | 20.6% | 66.7% | 
| **Mid-Market** | 46.0% | 27.1% | 
| **Enterprise** | 33.4% | 6.2% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Pipeline CRM

- **Construction:** 9.6%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.4%
- **Computer Software:** 4.6%
- **Internet:** 3.7%
- **Financial Services:** 3.6%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Wholesale:** 2.2%
- **Automotive:** 2.2%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5601 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6641 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pipeline-crm)