# Agentforce Sales (formerly Salesforce Sales Cloud) vs Pipeline CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Pipeline CRM. Users appreciate its comprehensive features, such as seamless integration with Salesforce reports, which enhances visibility and management reporting for sales pipelines. - **Users say** that while Pipeline CRM is praised for its user-friendly interface and task management capabilities, it falls short in comparison to Agentforce Sales when it comes to advanced analytics and reporting features. Reviewers highlight that Agentforce Sales provides a more robust solution for tracking sales performance and forecasting. - **Reviewers mention** that Agentforce Sales offers a more extensive range of functionalities, including AI-driven insights that help sales teams maintain consistent engagement with prospects. This is particularly beneficial for users looking to automate repetitive tasks and improve pipeline visibility. - **According to verified reviews** , Pipeline CRM shines in its ease of use and setup, making it a solid choice for small businesses. Users appreciate how it organizes daily activities without overwhelming them, which is a key advantage for those new to CRM systems. - **G2 reviewers highlight** that Agentforce Sales has a more extensive support network and resources, which can be crucial for larger teams needing assistance. Users have noted that the quality of support is a significant factor in their satisfaction, with Agentforce Sales receiving higher ratings in this area. - **Users express** that while both platforms have competitive pricing, Agentforce Sales offers more value for mid-market companies with its advanced features and capabilities. In contrast, Pipeline CRM is often seen as a more basic solution that may not meet the needs of users requiring more sophisticated sales management tools. --- ## Frequently Asked Questions ### What is the difference between Agentforce Sales vs Pipeline CRM? Agentforce Sales stands out for its advanced customization and automation capabilities, while Pipeline CRM is favored for its ease of use and intuitive interface. | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) | | --- | --- | | 4.4/5 (25,875 reviews) | 4.3/5 (953 reviews) | | Mid-Market | Small-Business | | 7.8 | 8.8 | | 8.1 | 8.9 | | Advanced customization and automation | Ease of use and intuitive interface | ### How do the pricing models of Agentforce Sales and Pipeline CRM compare? Pipeline CRM is rated higher for value, with reviewers expressing greater satisfaction with its pricing and affordability compared to Agentforce Sales. - **Agentforce Sales:** Reviewers frequently cite high licensing and implementation costs, especially as organizations scale or add advanced features. - **Pipeline CRM:** Reviewers consistently highlight affordability and value for money, with several noting the system is cost-effective for small and mid-sized teams. - **Switching reasons:** Recent reviews mention switching to Pipeline CRM for its lower total cost and simpler pricing structure. ### What are the best alternatives to Agentforce Sales and Pipeline CRM? The top three alternatives to Agentforce Sales and Pipeline CRM are Nutshell, Clari, and Salesloft. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | High licensing and implementation costs | Advanced customization and automation | | [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) | 4.3/5 (953 reviews) | Small-Business | Affordable and cost-effective | Ease of use and intuitive interface | | [Nutshell](https://www.g2.com/products/nutshell/reviews) | 4.3/5 (1,443 reviews) | Small-Business | — | User-friendly and efficient for small teams | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Pipeline management and forecasting | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | Sales engagement and automation | ### Which CRM features should I prioritize when comparing Agentforce Sales and Pipeline CRM? Buyers comparing Agentforce Sales and Pipeline CRM should prioritize customization, automation, ease of use, reporting, and integration capabilities. - **Customization:** Agentforce Sales is frequently cited for advanced customization and workflow flexibility; Pipeline CRM receives fewer mentions for customization and is noted for some limitations (6 all-time mentions of limited customization). - **Automation:** Agentforce Sales is praised for automation and AI-powered features; Pipeline CRM is noted for basic automation but with some limitations in advanced workflow automation. - **Ease of Use:** Pipeline CRM is highlighted for ease of use (9 all-time mentions), intuitive interface (6), and simplicity (5); Agentforce Sales scores lower on ease of use (8.2 vs. 8.9). - **Reporting:** Both products are recognized for reporting, but Pipeline CRM has 5 all-time mentions for reporting and is noted for easy report generation and export. - **Integrations:** Agentforce Sales is cited for broad integration capabilities, especially with Salesforce ecosystem tools; Pipeline CRM is noted for integration limitations (5 all-time mentions of integration issues). ### What are the pros and cons of Agentforce Sales vs Pipeline CRM? Agentforce Sales is strongest in advanced customization and automation, while Pipeline CRM excels in ease of use and intuitive pipeline management. - **Agentforce Sales strengths:** Advanced customization, workflow automation, AI-powered features, robust reporting, and broad integration capabilities. - **Agentforce Sales trade-offs:** High licensing and implementation costs, steep learning curve, complexity for new users, and performance slowdowns in highly customized environments. - **Pipeline CRM strengths:** Ease of use (9 all-time mentions), intuitive interface (6), pipeline management (6), customer management (5), helpful support (5), and efficient lead management (5). - **Pipeline CRM trade-offs:** Limited features (7 all-time mentions), restricted customization (6), integration issues (5), and basic reporting and analytics tools. ### Is Agentforce Sales or Pipeline CRM better for small businesses? Pipeline CRM is the better fit for small businesses, as reflected by its largest segment and reviewer sentiment. - **Agentforce Sales:** Largest segment is Mid-Market; reviewers note complexity, higher costs, and a steeper learning curve, making it less ideal for small businesses. - **Pipeline CRM:** Largest segment is Small-Business; reviewers consistently highlight its affordability, ease of use, and suitability for small teams. ### Which CRM platform has better integrations? Agentforce Sales is favored for integrations, with reviewers citing broader integration capabilities and ecosystem support. - **Agentforce Sales:** Reviewers mention integrations with Jira, Google Workspace, Outlook, and Slack, with positive sentiment around connecting to the Salesforce ecosystem and external business tools. - **Pipeline CRM:** Reviewers mention Slack integration and email/calendar sync, but 5 all-time mentions cite integration limitations and issues with third-party tools. ### How do Agentforce Sales and Pipeline CRM compare on customer support? Pipeline CRM scores higher on Quality of Support, with a 0.8-point advantage over Agentforce Sales (8.9 vs. 8.1). - **Agentforce Sales:** Reviewers describe support as responsive but note that complex setups and customizations may require additional assistance or external consultants. - **Pipeline CRM:** Reviewers consistently praise customer support for responsiveness and helpfulness, with 5 all-time mentions of strong support experiences. ### Which is easier to implement, Agentforce Sales or Pipeline CRM? Pipeline CRM is easier to implement, with a 1.0-point higher Ease of Setup score (8.8 vs. 7.8) and more frequent positive onboarding feedback. - **Agentforce Sales:** Reviewers note that setup can be complex and time-consuming, especially for advanced customizations, but onboarding support is available. - **Pipeline CRM:** Reviewers highlight straightforward setup, quick onboarding, and minimal training required for new users. ### Which product has better Reporting? Reporting is a core strength for both Agentforce Sales and Pipeline CRM, with reviewers citing robust reporting and analytics capabilities. - **Agentforce Sales:** Reporting is frequently praised for its depth and customization, with reviewers highlighting real-time dashboards and analytics; reporting is a recurring theme in recent reviews. - **Pipeline CRM:** Reporting is cited in 5 all-time mentions, with reviewers noting easy report generation and export, though some mention limitations in advanced reporting and customization. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 25,877 | 953 | | **Largest Market Segment** | Mid-Market (46.1% of reviews) | Small-Business (66.8% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | Starting at $25.00 | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (2065 reviews) - Features (1726 reviews) Cons: - Learning Curve (1091 reviews) - Limitations (791 reviews) ### Pipeline CRM Pros: - Ease of Use (7 reviews) - Pipeline Management (6 reviews) Cons: - Limited Features (7 reviews) - Limited Customization (6 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Meets Requirements** | 8.8 (14229 reviews) | 8.6 (832 reviews) | | **Ease of Use** | 8.2 (18250 reviews) | 8.9 (835 reviews) | | **Ease of Setup** | 7.8 (9188 reviews) | 8.8 (387 reviews) | | **Ease of Admin** | 7.9 (4510 reviews) | 8.9 (374 reviews) | | **Quality of Support** | 8.1 (12430 reviews) | 8.9 (765 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4476 reviews) | 9.1 (366 reviews) | | **Product Direction (% positive)** | 8.3 (13845 reviews) | 8.5 (828 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Pipeline CRM #### Entry-Level Pricing Plan: Start Price: Starting at $25.00 Description: Pre-sales pipeline management Key Features: - Unlimited file storage - Deal and Activity Reporting - Free CRM switching tool [Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11225 | | **Pipeline CRM** | 8.1/10 | 738 | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Contact & Account Management** | 8.8 (9657 reviews) ✓ Verified | 8.7 (643 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6404 reviews) ✓ Verified | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 8.7 (9390 reviews) ✓ Verified | 8.7 (634 reviews) ✓ Verified | | **Task / Activity Management** | 8.3 (9578 reviews) ✓ Verified | 8.4 (650 reviews) ✓ Verified | | **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | 7.7 (392 reviews) ✓ Verified | | **Desktop Integration** | 8.2 (7633 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (6769 reviews) ✓ Verified | 7.6 (312 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (6671 reviews) ✓ Verified | 7.8 (346 reviews) ✓ Verified | | **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | 8.2 (423 reviews) ✓ Verified | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Email Marketing** | 8.0 (6683 reviews) ✓ Verified | 7.5 (367 reviews) ✓ Verified | | **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | 7.6 (361 reviews) ✓ Verified | | **Lead Management** | 8.5 (8160 reviews) ✓ Verified | 8.5 (494 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.9 (5429 reviews) | 7.5 (320 reviews) ✓ Verified | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Case Management** | 8.3 (6843 reviews) ✓ Verified | 8.4 (377 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | 8.5 (397 reviews) | | **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | 8.4 (418 reviews) | | **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | | **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | 8.3 (328 reviews) ✓ Verified | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Reporting** | 8.5 (9075 reviews) ✓ Verified | 8.1 (597 reviews) ✓ Verified | | **Dashboards** | 8.5 (9233 reviews) ✓ Verified | 8.3 (635 reviews) ✓ Verified | | **Forecasting** | 8.2 (7493 reviews) ✓ Verified | 7.8 (473 reviews) ✓ Verified | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Social Collaboration Features** | 7.9 (5638 reviews) ✓ Verified | 7.6 (276 reviews) ✓ Verified | | **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | 7.5 (263 reviews) ✓ Verified | | **Mobile User Support** | 7.7 (6115 reviews) ✓ Verified | 7.6 (415 reviews) ✓ Verified | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customization** | 8.5 (3717 reviews) ✓ Verified | 8.1 (292 reviews) ✓ Verified | | **Workflow Capability** | 8.5 (3720 reviews) ✓ Verified | 8.1 (276 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (3651 reviews) ✓ Verified | 8.4 (302 reviews) ✓ Verified | | **Internationalization** | 8.4 (2907 reviews) ✓ Verified | 8.3 (78 reviews) | | **Sandbox / Test Environments** | 8.5 (3191 reviews) ✓ Verified | 7.6 (59 reviews) | | **Document & Content Mgmt.** | 8.1 (3208 reviews) ✓ Verified | 7.9 (245 reviews) ✓ Verified | | **Performance and Reliability** | 8.7 (3708 reviews) ✓ Verified | 8.9 (305 reviews) ✓ Verified | | **Output Document Generation** | 8.1 (3035 reviews) | 8.1 (132 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Data Import & Export Tools** | 8.5 (2619 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Integration APIs** | 8.5 (3123 reviews) ✓ Verified | 7.8 (187 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.5 (2924 reviews) ✓ Verified | 7.2 (166 reviews) ✓ Verified | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Generation** | 7.6 (908 reviews) | 8.0 (16 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.2 (306 reviews) | 7.7 (5 reviews) | | **Multi-step Planning** | 8.0 (256 reviews) | 7.7 (5 reviews) | | **Cross-system Integration** | 8.4 (284 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (240 reviews) | 8.7 (5 reviews) | | **Natural Language Interaction** | 8.1 (246 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (273 reviews) | Not enough data | | **Decision Making** | 8.3 (270 reviews) | Not enough data | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Marketing Reports** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customizable Dashboard** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | | **Natural Language Search** | Not enough data | Not enough data | | **Visual Discovery** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customizable Branding** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Publishing/Sharing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | | **Self Service Data Preparation** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Profitability Analysis** | Not enough data | Not enough data | | **OLAP** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Ad hoc Query** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Pipeline CRM** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Geographic Maps** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | | **Demographic Data** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Trade Area Analysis** | Not enough data | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customizable Reports** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Geocoding** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Database Support** | Not enough data | Not enough data | | **2D/3D Designing** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geofencing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **CAD Tools** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 | | **Pipeline CRM** | N/A | N/A | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | | **Lead Qualification** | 8.8 (297 reviews) | Not enough data | | **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | | **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | | **Data Entry** | 8.8 (348 reviews) | Not enough data | | **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Coaching ** | 8.4 (286 reviews) | Not enough data | | **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | | **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Generation** | 8.4 (125 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | | **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | | **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | | **Decision Making** | 9.3 (29 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 | | **Pipeline CRM** | N/A | N/A | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Task Management** | 8.7 (522 reviews) | Not enough data | | **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | | **Calls and Voice** | 8.1 (466 reviews) | Not enough data | | **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | | **CRM Integration** | 8.9 (525 reviews) | Not enough data | | **Calendar** | 8.4 (468 reviews) | Not enough data | | **Shared Records** | 8.6 (481 reviews) | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Content Management** | 8.4 (483 reviews) | Not enough data | | **Workflow Management** | 8.7 (502 reviews) | Not enough data | | **Workflow Performance** | 8.7 (499 reviews) | Not enough data | | **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | | **Gamification** | 7.8 (415 reviews) | Not enough data | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Prioritization** | 8.5 (464 reviews) | Not enough data | | **Lead Scoring** | 8.4 (471 reviews) | Not enough data | | **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | | **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | | **Machine Learning** | 7.8 (416 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Generation** | 7.4 (269 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (88 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | | **Decision Making** | 8.5 (88 reviews) | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 | | **Pipeline CRM** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Call Recording** | 8.7 (134 reviews) | Not enough data | | **Machine Learning** | 8.6 (138 reviews) | Not enough data | | **Call Analysis** | 8.7 (134 reviews) | Not enough data | | **Lead Qualification** | 8.9 (135 reviews) | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customer Scoring** | 8.7 (143 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | | **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | | **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | | **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | | **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | | **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | | **Decision Making** | 9.2 (16 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 86 | | **Pipeline CRM** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Revenue History** | 8.7 (69 reviews) | Not enough data | | **Pipeline Management** | 8.6 (72 reviews) | Not enough data | | **Dashboard Analytics** | 8.9 (72 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (66 reviews) | Not enough data | | **Data Segmentation** | 8.6 (70 reviews) | Not enough data | | **Predictive Forecasting** | 8.3 (61 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.2 (61 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Calendar Sync** | 8.1 (67 reviews) | Not enough data | | **Email Activity Capture** | 8.4 (65 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (62 reviews) | Not enough data | | **Marketing Leads** | 8.2 (69 reviews) | Not enough data | | **Contact Capture** | 8.5 (59 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Nonengaged Accounts** | 8.3 (66 reviews) | Not enough data | | **Account optimization** | 8.1 (66 reviews) | Not enough data | | **Historical Patterns** | 8.1 (63 reviews) | Not enough data | | **Rep Performance** | 8.3 (62 reviews) | Not enough data | | **Account Engagement** | 8.7 (59 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.5 (59 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.2 (25 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (26 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | | **Decision Making** | 8.5 (26 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | | **Pipeline CRM** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Customer History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Dispatch Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 183 | | **Pipeline CRM** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **MS Teams Integration** | 8.2 (160 reviews) | Not enough data | | **Email Integration** | 8.6 (162 reviews) | Not enough data | | **Zoom Integration** | 8.1 (161 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (160 reviews) | Not enough data | | **Salesforce Integration** | 8.8 (163 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Custom Booking Page** | 8.1 (155 reviews) | Not enough data | | **Personalized Links** | 8.2 (159 reviews) | Not enough data | | **Personalized Web Embed** | 8.4 (158 reviews) | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Set Working Hours** | 8.4 (159 reviews) | Not enough data | | **Automatic Updates** | 8.3 (159 reviews) | Not enough data | | **Buffer Times** | 8.1 (161 reviews) | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.5 (36 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (37 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Task Scheduling** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Real-time Scheduling** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Resource Scheduling** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Absence Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Time Zone Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 | | **Pipeline CRM** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Account Scoring** | 8.5 (174 reviews) | Not enough data | | **Revenue Planning** | 8.5 (163 reviews) | Not enough data | | **Account Segmentation** | 8.5 (168 reviews) | Not enough data | | **Sales Performance** | 8.6 (171 reviews) | Not enough data | | **Sales Forecasting** | 8.6 (172 reviews) | Not enough data | | **Integrations** | 8.8 (168 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Territory Management** | 8.6 (165 reviews) | Not enough data | | **Territory Planning** | 8.5 (171 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Quota Management** | 8.4 (167 reviews) | Not enough data | | **Capacity Management** | 8.4 (175 reviews) | Not enough data | | **Quota Planning** | 8.4 (167 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (56 reviews) | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 515 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (55 reviews) | Not enough data | | **Decision Making** | 8.1 (56 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | | **Lead Assignment** | 8.9 (460 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Management** | 8.9 (464 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | | **Lead Context** | 8.6 (431 reviews) | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Conversion Viability** | 8.5 (418 reviews) | Not enough data | | **Workflow** | 8.6 (440 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Data Synchronization** | 8.6 (430 reviews) | Not enough data | | **Analysis** | 8.6 (431 reviews) | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Demographic/Firmographic Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Drag & Drop** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Data Enrichment** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 | | **Pipeline CRM** | 9.4/10 | 8 | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.4 (68 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Badges** | 8.2 (431 reviews) | 8.6 (7 reviews) | | **Triggers** | 8.4 (494 reviews) | 9.5 (7 reviews) | | **Commission Calculator** | 8.0 (429 reviews) | 9.3 (7 reviews) | | **Leaderboards** | 8.5 (506 reviews) | 9.5 (7 reviews) | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Profiles** | 8.6 (476 reviews) | 9.3 (7 reviews) | | **Custom Reports** | 8.8 (554 reviews) | 9.3 (7 reviews) | | **Dashboards** | 8.9 (588 reviews) | 9.5 (7 reviews) | | **Goal Setting/Tracking** | 8.6 (530 reviews) | 9.5 (7 reviews) | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Third-Party Integrations** | 8.7 (559 reviews) | 9.5 (7 reviews) | | **Employee Structure** | 8.5 (521 reviews) | 9.5 (7 reviews) | | **Behavior Monitoring** | 8.4 (501 reviews) | 9.8 (7 reviews) | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 713 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | | **Decision Making** | 8.4 (62 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Open Rates** | 8.3 (568 reviews) | Not enough data | | **Link Activity** | 8.4 (575 reviews) | Not enough data | | **Attachment Activity** | 8.3 (589 reviews) | Not enough data | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Email Platform Integration** | 8.7 (622 reviews) | Not enough data | | **Email Scheduling** | 8.5 (591 reviews) | Not enough data | | **Real-Time Notifications** | 8.5 (624 reviews) | Not enough data | | **Email Categorization** | 8.4 (569 reviews) | Not enough data | | **Templates** | 8.4 (597 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Generation** | 7.5 (288 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 | | **Pipeline CRM** | 8.9/10 | 7 | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (78 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Data Sourcing** | 8.5 (966 reviews) | 9.0 (5 reviews) | | **Exporting & Sharing Data** | 8.7 (996 reviews) | 8.7 (5 reviews) | | **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.6 (6 reviews) | | **Interactive Dashboards** | 8.7 (1027 reviews) | 9.3 (5 reviews) | | **Data Segmentation** | 8.6 (958 reviews) | 8.7 (5 reviews) | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Lead Scoring** | 8.4 (945 reviews) | 9.2 (6 reviews) | | **Opportunity Scoring** | 8.6 (959 reviews) | 9.0 (5 reviews) | | **Risk Analysis** | 8.1 (852 reviews) | Not enough data | | **Live Forecasting** | 8.3 (893 reviews) | 9.0 (5 reviews) | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Live Pipeline Management** | 8.7 (983 reviews) | 8.9 (6 reviews) | | **Sales Gamification** | 8.1 (853 reviews) | 8.7 (5 reviews) | | **Account-Based Analytics** | 8.6 (976 reviews) | 9.0 (5 reviews) | | **Activity Tracking** | 8.8 (1045 reviews) | 9.0 (5 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 222 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.6 (39 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (40 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Record Calls** | 8.5 (186 reviews) | Not enough data | | **Generate Location** | 8.4 (177 reviews) | Not enough data | | **Call Types** | 8.7 (186 reviews) | Not enough data | | **Click-to-Call** | 8.7 (184 reviews) | Not enough data | | **Auto Dialer** | 8.6 (45 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Personalization** | 8.8 (177 reviews) | Not enough data | | **Information Locater** | 8.7 (180 reviews) | Not enough data | | **Record Prospect Data** | 8.7 (182 reviews) | Not enough data | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Notes** | 9.1 (190 reviews) | Not enough data | | **Daily Summary** | 8.9 (183 reviews) | Not enough data | | **Automated Voicemails** | 8.3 (179 reviews) | Not enough data | | **Automated Emails** | 8.5 (189 reviews) | Not enough data | | **Sorts Prospects** | 8.4 (183 reviews) | Not enough data | | **Automated Note Taking** | 8.7 (39 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | Not enough data | | **Coaching Materials** | 8.8 (247 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Review** | 8.8 (236 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Content Import** | 8.3 (350 reviews) | Not enough data | | **Content Creation** | 8.1 (341 reviews) | Not enough data | | **Templates** | 8.2 (327 reviews) | Not enough data | | **Advanced Search** | 8.5 (317 reviews) | Not enough data | | **Content Library** | 8.3 (334 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Reporting** | 8.7 (346 reviews) | Not enough data | | **Alerts** | 8.4 (344 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | | **Content Utilization** | 8.3 (350 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Sales Training ** | 8.4 (26 reviews) | Not enough data | | **Sales Coaching** | 8.4 (26 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | | **AI and Automation** | 8.3 (27 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | --- ## Categories **Shared Categories (3):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (14):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Pipeline CRM (1):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipeline CRM | |---|---|---| | **Small-Business** | 20.6% | 66.8% | | **Mid-Market** | 46.1% | 27.0% | | **Enterprise** | 33.4% | 6.2% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 5.0% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.6% #### Pipeline CRM - **Construction:** 9.5% - **Marketing and Advertising:** 8.3% - **Information Technology and Services:** 7.4% - **Computer Software:** 4.6% - **Internet:** 3.7% - **Financial Services:** 3.6% - **Insurance:** 3.0% - **Building Materials:** 2.4% - **Wholesale:** 2.2% - **Automotive:** 2.2% - **Other:** 53.1% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5624 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4291 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13938 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9824 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3577 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2949 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6694 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (227 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews) ### Alternatives to Pipeline CRM - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1455 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13938 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3141 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2949 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (481 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 8 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Pipeline CRM - Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)* > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..." - Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)* > **Top comment:** "Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...." - Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)* > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pipeline-crm)