# Pipeline CRM vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in providing a user-friendly interface, making it easy for teams to track leads and opportunities. Users appreciate the ability to generate charts and filters quickly, which enhances their workflow efficiency.
- **Users say** that Pipeline CRM stands out for its exceptional customer support, with many highlighting the responsiveness and helpfulness of the support team. This has been a significant factor for users who value ongoing assistance as they navigate the software.
- **Reviewers mention** that monday CRM offers robust customization options, particularly in pipeline management. Users enjoy the visual progress indicators, which help them keep track of their sales processes at a glance, making it a great fit for small to mid-sized operations.
- **According to verified reviews** , Pipeline CRM is praised for its reporting capabilities, allowing users to generate valuable insights and easily export data to Excel. This feature is particularly beneficial for those who need to analyze their sales performance closely.
- **G2 reviewers highlight** that while both products have similar ease of use ratings, monday CRM's setup process is slightly more intuitive, which can be a deciding factor for teams looking to get started quickly without extensive training.
- **Users report** that Pipeline CRM's commitment to continuous improvement is noteworthy, with many appreciating the regular updates and new features that enhance their experience over time, reinforcing their loyalty to the platform.



| | Pipeline CRM | monday CRM | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 952 | 1,165 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | Starting at $25.00 | $12.00 Per Month | 

---
## Top Pros & Cons

### Pipeline CRM

Pros:
- Ease of Use (7 reviews)
- Pipeline Management (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Pipeline CRM | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (832 reviews) | 8.6 (826 reviews) | 
  | **Ease of Use** | 8.9 (835 reviews) | 8.9 (888 reviews) | 
  | **Ease of Setup** | 8.8 (387 reviews) | 8.5 (677 reviews) | 
  | **Ease of Admin** | 8.9 (374 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 8.9 (765 reviews) | 8.4 (734 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (366 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 8.5 (828 reviews) | 9.3 (799 reviews) | 

---
## Pricing

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.1/10 | 738 |
| **monday CRM** | 7.9/10 | 724 |

#### Sales Force Automation

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.7 (643 reviews) ✓ Verified | 8.6 (560 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (634 reviews) ✓ Verified | 8.6 (566 reviews) | 
| **Task / Activity Management** | 8.4 (650 reviews) ✓ Verified | 8.8 (590 reviews) | 
| **Territory & Quota Management** | 7.7 (392 reviews) ✓ Verified | 7.6 (443 reviews) | 
| **Desktop Integration** | 8.1 (455 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 7.6 (312 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 7.8 (346 reviews) ✓ Verified | 7.5 (451 reviews) | 
| **Customer Contract Management** | 8.2 (423 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.5 (367 reviews) ✓ Verified | 7.5 (464 reviews) | 
| **Campaign Management** | 7.6 (361 reviews) ✓ Verified | 7.7 (464 reviews) | 
| **Lead Management** | 8.5 (494 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 7.5 (320 reviews) ✓ Verified | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Case Management** | 8.4 (377 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 8.5 (397 reviews) | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.4 (418 reviews) | 8.2 (434 reviews) | 
| **Call Center Features** | 8.3 (328 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 8.3 (328 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Reporting** | 8.1 (597 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 8.3 (635 reviews) ✓ Verified | 8.7 (570 reviews) | 
| **Forecasting** | 7.8 (473 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (276 reviews) ✓ Verified | 7.9 (389 reviews) | 
| **Social Network Integration** | 7.5 (263 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.6 (415 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Customization** | 8.1 (292 reviews) ✓ Verified | 8.7 (532 reviews) | 
| **Workflow Capability** | 8.1 (276 reviews) ✓ Verified | 8.7 (524 reviews) | 
| **User, Role, and Access Management** | 8.4 (302 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 8.3 (78 reviews) | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 7.6 (59 reviews) | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 7.9 (245 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 8.9 (305 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 8.1 (132 reviews) ✓ Verified | 7.8 (437 reviews) | 

#### Integration

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (276 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.8 (187 reviews) ✓ Verified | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | 7.2 (166 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.0 (16 reviews) | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | 7.7 (5 reviews) | 7.5 (62 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (59 reviews) | 
| **Adaptive Learning** | 8.7 (5 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (60 reviews) | 
| **Decision Making** | Not enough data | 7.1 (61 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 9.4/10 | 8 |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Badges** | 8.6 (7 reviews) | 7.3 (216 reviews) | 
| **Triggers** | 9.5 (7 reviews) | 7.7 (232 reviews) | 
| **Commission Calculator** | 9.3 (7 reviews) | 7.5 (210 reviews) | 
| **Leaderboards** | 9.5 (7 reviews) | 7.8 (222 reviews) | 

#### Personalization

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Profiles** | 9.3 (7 reviews) | 8.2 (259 reviews) | 
| **Custom Reports** | 9.3 (7 reviews) | 8.2 (246 reviews) | 
| **Dashboards** | 9.5 (7 reviews) | 8.8 (275 reviews) | 
| **Goal Setting** | 9.5 (7 reviews) | 8.6 (247 reviews) | 

#### Administrative

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Integration** | 9.5 (7 reviews) | 8.1 (254 reviews) | 
| **Employee Structure** | 9.5 (7 reviews) | 8.2 (247 reviews) | 
| **Behavior Monitoring** | 9.8 (7 reviews) | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipeline CRM** | 8.9/10 | 7 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Data Sourcing** | 9.0 (5 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (5 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (6 reviews) | Not enough data | 
| **Interactive Dashboards** | 9.3 (5 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (5 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Lead Scoring** | 9.2 (6 reviews) | Not enough data | 
| **Opportunity Scoring** | 9.0 (5 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Live Forecasting** | 9.0 (5 reviews) | Not enough data | 

#### Sales Management

| Feature | Pipeline CRM | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.9 (6 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (5 reviews) | Not enough data | 
| **Account-Based Analytics** | 9.0 (5 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Pipeline CRM (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to monday CRM (1):** [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Pipeline CRM | monday CRM | 
|---|---|---|
| **Small-Business** | 66.7% | 78.8% | 
| **Mid-Market** | 27.0% | 18.3% | 
| **Enterprise** | 6.2% | 2.9% | 

### By Industry

#### Pipeline CRM

- **Construction:** 9.5%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.4%
- **Computer Software:** 4.6%
- **Internet:** 3.7%
- **Financial Services:** 3.6%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Wholesale:** 2.2%
- **Automotive:** 2.2%
- **Other:** 53.1%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13811 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13811 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)

---
## Top Discussions

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipeline-crm-vs-monday-crm)