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CRM Software
Pipedrive
SuiteCRM
Pipedrive-vs-SuiteCRM

Compare Pipedrive and SuiteCRM

Save your comparisonKeep these tools in one place and come back anytime.

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At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions

At a Glance

Star Rating

(3,031)4.3 out of 5

(100)4.2 out of 5

Market Segments

Small-Business (72.8% of reviews)

Small-Business (64.5% of reviews)

Pros & Cons

Ease of Use (574) Intuitive (274) Missing Features (230) Limited Features (151)

Customizability (3) Ease of Use (3) Poor Design (3) Integration Issues (2)

Entry-Level Pricing

$24.00 1 Seats Per Month

No pricing available

Pipedrive

Star Rating

(3,031)4.3 out of 5

Market Segments

Small-Business (72.8% of reviews)

Pros & Cons

Ease of Use (574) Intuitive (274) Missing Features (230) Limited Features (151)

Entry-Level Pricing

$24.00 1 Seats Per Month

Free Trial is available

Browse all 4 pricing plans

SuiteCRM

Star Rating

(100)4.2 out of 5

Market Segments

Small-Business (64.5% of reviews)

Pros & Cons

Customizability (3) Ease of Use (3) Poor Design (3) Integration Issues (2)

Entry-Level Pricing

No pricing available

Learn more about SuiteCRM

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

G2 reviewers report that Pipedrive excels in user experience, with many users highlighting its intuitive interface and powerful sales automation tools. One user mentioned, "It's like having an assistant, telling me what to do every day," which underscores its effectiveness in managing daily tasks.
Users say SuiteCRM stands out for its high customizability and open-source flexibility, making it ideal for businesses that require tailored solutions. Reviewers appreciate the ability to modify fields and workflows to fit their specific needs, which is a significant advantage for B2B operations.
According to verified reviews, Pipedrive's ease of use is a major selling point, with a score that reflects its user-friendly design. Users have praised features like the effective search function for sorting clients, which simplifies the process of finding important information quickly.
Reviewers mention that while SuiteCRM offers a comprehensive set of features, including lead management and marketing automation, some users find it less intuitive compared to Pipedrive. This can lead to a steeper learning curve for new users, as highlighted by feedback on its setup process.
G2 reviewers highlight Pipedrive's strong integration capabilities, which enhance its functionality. Users appreciate the seamless email integration for automating communications, making it a powerful tool for fast-moving teams that need to stay organized and responsive.
Users report that while SuiteCRM is robust and scalable, it may not match Pipedrive's overall satisfaction ratings. The feedback indicates that Pipedrive's combination of features and user support leads to a more positive experience, particularly for small businesses looking for reliable CRM solutions.

Pricing

Entry-Level Pricing

Pipedrive

Lite

$24.00

1 Seats Per Month

per month per user. 14$ / month billed annually

Organize your sales in one simple, intuitive workspace:
Lead, calendar and pipeline management
Sales Assistant and AI-generated reports

Browse all 4 pricing plans

SuiteCRM

No pricing available

Free Trial

Pipedrive

Free Trial is available

SuiteCRM

No trial information available

Ratings

Meets Requirements

8.5

2,616

8.6

82

Ease of Use

8.9

2,656

7.9

82

Ease of Setup

8.7

1,665

8.3

41

Ease of Admin

8.6

1,023

8.2

35

Quality of Support

8.4

2,237

8.0

75

Has the product been a good partner in doing business?

8.7

991

8.8

34

Product Direction (% positive)

8.8

2,573

8.5

79

Features by Category

CRMHide 43 FeaturesShow 43 Features

7.9

2,337

8.2

82

Sales Force Automation

Contact & Account Management

8.5

2049

|

Verified

9.0(won by 0.5)

69

|

Verified

Partner Relationship Mgmt. (PRM)

Feature Not Available

Feature Not Available

Opportunity & Pipeline Mgmt.

8.9(won by 0.3)

2125

|

Verified

8.6

65

|

Verified

Task / Activity Management

8.6(won by 0.2)

2109

|

Verified

8.4

67

|

Verified

Territory & Quota Management

7.7

1617

|

Verified

8.2(won by 0.5)

57

|

Verified

Desktop Integration

8.4(won by 0.1)

1128

|

Verified

8.3

60

|

Verified

Product & Price List Management

7.7

1615

|

Verified

8.2(won by 0.5)

59

|

Verified

Quote & Order Management

7.7

1570

8.3(won by 0.6)

60

|

Verified

Customer Contract Management

7.8

1674

8.3(won by 0.5)

60

|

Verified

Marketing Automation

Email Marketing

7.5

1517

|

Verified

8.3(won by 0.8)

55

|

Verified

Campaign Management

7.5

1494

|

Verified

8.0(won by 0.5)

57

|

Verified

Lead Management

8.5

1862

|

Verified

8.8(won by 0.3)

62

|

Verified

Marketing ROI Analytics

7.5(won by default)

1447

|

Verified

Feature Not Available

Customer Support

Case Management

7.9

1008

8.1(won by 0.2)

56

|

Verified

Customer Support Portal

7.8

988

8.0(won by 0.2)

54

|

Verified

Knowledge Base

8.0(won by 0.2)

1020

7.8

57

|

Verified

Call Center Features

7.5

1475

7.6(won by 0.1)

53

|

Verified

Support Analytics

7.7

961

8.0(won by 0.3)

55

|

Verified

Reporting & Analytics

Reporting

8.0

1878

|

Verified

8.4(won by 0.4)

65

|

Verified

Dashboards

8.3

1964

|

Verified

8.4(won by 0.1)

68

|

Verified

Forecasting

7.9(tied score)

1722

|

Verified

7.9(tied score)

59

|

Verified

Mobile & Social

Social Collaboration Features

7.6(won by default)

1425

|

Verified

Feature Not Available

Social Network Integration

7.4

1376

|

Verified

8.1(won by 0.7)

48

Mobile User Support

7.9

1592

|

Verified

8.2(won by 0.3)

51

|

Verified

Platform

Customization

8.2

1351

|

Verified

8.6(won by 0.4)

40

|

Verified

Workflow Capability

8.3

1349

8.5(won by 0.2)

40

|

Verified

User, Role, and Access Management

8.4

1360

|

Verified

8.8(won by 0.4)

38

|

Verified

Internationalization

8.2

1169

|

Verified

8.4(won by 0.2)

34

|

Verified

Sandbox / Test Environments

7.3

1059

|

Verified

8.4(won by 1.1)

34

|

Verified

Document & Content Mgmt.

7.8

1173

8.7(won by 0.9)

36

|

Verified

Performance and Reliability

8.8(won by 0.2)

1337

|

Verified

8.6

38

|

Verified

Output Document Generation

7.8

1126

7.9(won by 0.1)

36

|

Verified

Integration

Data Import & Export Tools

8.1

1233

|

Verified

8.4(won by 0.3)

36

|

Verified

Integration APIs

8.0(won by 0.3)

1171

|

Verified

7.7

30

|

Verified

Breadth of Partner Applications

7.9(won by 0.2)

1099

|

Verified

7.7

30

|

Verified

Generative AI

AI Text Generation

Feature Not Available

7.0(won by default)

5

Agentic AI - CRM

Autonomous Task Execution

7.3(won by default)

171

Not enough data

Multi-step Planning

7.6(won by default)

172

Not enough data

Cross-system Integration

7.5(won by default)

173

Not enough data

Adaptive Learning

7.3(won by default)

170

Not enough data

Natural Language Interaction

7.3(won by default)

171

Not enough data

Proactive Assistance

7.3(won by default)

169

Not enough data

Decision Making

7.6(won by default)

172

Not enough data

Email MarketingHide 24 FeaturesShow 24 Features

7.8

256

Not enough data

Email Marketing

Email and Mobile Preview

8.2(won by default)

211

Not enough data

Manage Email Lists

8.2(won by default)

212

Not enough data

High-Volume Sending

7.8(won by default)

206

Not enough data

Building and Personalizing Emails

8.2(won by default)

209

Not enough data

Sending Outbound Emails

8.3(won by default)

212

Not enough data

Manage Email Deliverability

8.2(won by default)

207

Not enough data

Automated Email Responses

7.9(won by default)

206

Not enough data

Multi-user Account

8.2(won by default)

203

Not enough data

Surveys

7.5(won by default)

197

Not enough data

Reporting & Analytics

A/B Testing

7.5(won by default)

192

Not enough data

Basic Reporting

8.2(won by default)

205

Not enough data

Generative AI

AI Text Generation

Feature Not Available

Not enough data

AI Text Summarization

Feature Not Available

Not enough data

Agentic AI - Email Marketing

Autonomous Task Execution

7.0(won by default)

25

Not enough data

Autonomous Task Execution

6.9(won by default)

25

Not enough data

Multi-step Planning

7.3(won by default)

25

Not enough data

Cross-system Integration

7.5(won by default)

24

Not enough data

Cross-system Integration

7.5(won by default)

25

Not enough data

Integration

Data Import & Export Tools

8.2(won by default)

227

Not enough data

Integration APIs

7.8(won by default)

224

Not enough data

Breadth of Partner Applications

7.9(won by default)

221

Not enough data

CRM Integration

8.2(won by default)

221

Not enough data

Social Media Integration

7.2(won by default)

213

Not enough data

E-Commerce Integration

7.3(won by default)

210

Not enough data

Online Form BuilderHide 9 FeaturesShow 9 Features

7.6

81

Not enough data

Customization

Custom Fields

8.3(won by default)

76

Not enough data

Conditional Logic

7.8(won by default)

72

Not enough data

Multi-page Forms

7.3(won by default)

71

Not enough data

Design

7.7(won by default)

76

Not enough data

Additional Functionality

Embedded Forms

8.2(won by default)

74

Not enough data

Offline Capability

6.7(won by default)

70

Not enough data

Notifications

7.8(won by default)

78

Not enough data

Payments

6.9(won by default)

71

Not enough data

Mobile Forms

7.5(won by default)

73

Not enough data

Sales Performance ManagementHide 14 FeaturesShow 14 Features

7.6

444

Not enough data

Agentic AI - Sales Performance Management

Autonomous Task Execution

7.2(won by default)

66

Not enough data

Natural Language Interaction

7.3(won by default)

65

Not enough data

Proactive Assistance

7.4(won by default)

64

Not enough data

Incentives

Badges

6.9(won by default)

391

Not enough data

Triggers

7.4(won by default)

401

Not enough data

Commission Calculator

Feature Not Available

Not enough data

Leaderboards

7.1(won by default)

395

Not enough data

Personalization

Profiles

7.7(won by default)

414

Not enough data

Custom Reports

7.9(won by default)

409

Not enough data

Dashboards

8.3(won by default)

429

Not enough data

Goal Setting

8.0(won by default)

411

Not enough data

Administrative

Integration

7.8(won by default)

409

Not enough data

Employee Structure

7.7(won by default)

401

Not enough data

Behavior Monitoring

7.5(won by default)

387

Not enough data

Email TrackingHide 16 FeaturesShow 16 Features

8.0

283

Not enough data

Agentic AI - Email Tracking

Autonomous Task Execution

7.7(won by default)

56

Not enough data

Multi-step Planning

7.8(won by default)

57

Not enough data

Cross-system Integration

7.7(won by default)

57

Not enough data

Adaptive Learning

7.5(won by default)

55

Not enough data

Natural Language Interaction

7.6(won by default)

56

Not enough data

Proactive Assistance

7.8(won by default)

56

Not enough data

Decision Making

8.1(won by default)

55

Not enough data

Analytics

Open Rates

8.0(won by default)

256

Not enough data

Link Activity

8.2(won by default)

257

Not enough data

Attachment Activity

8.1(won by default)

249

Not enough data

Customizations

Email Platform Integration

8.2(won by default)

268

Not enough data

Email Scheduling

8.3(won by default)

257

Not enough data

Notifications

8.4(won by default)

270

Not enough data

Email Categorization

7.9(won by default)

257

Not enough data

Templates

8.3(won by default)

259

Not enough data

Generative AI

AI Text Generation

Feature Not Available

Not enough data

Sales AnalyticsHide 18 FeaturesShow 18 Features

7.8

470

Not enough data

Agentic AI - Sales Analytics

Autonomous Task Execution

7.3(won by default)

57

Not enough data

Cross-system Integration

7.4(won by default)

58

Not enough data

Adaptive Learning

7.4(won by default)

58

Not enough data

Natural Language Interaction

7.3(won by default)

58

Not enough data

Proactive Assistance

7.3(won by default)

57

Not enough data

Data Sourcing

Data Sourcing

7.8(won by default)

425

Not enough data

Exporting & Sharing Data

8.0(won by default)

432

Not enough data

Multi-Device Data Visualization

7.9(won by default)

427

Not enough data

Interactive Dashboards

8.4(won by default)

436

Not enough data

Data Segmentation

8.0(won by default)

421

Not enough data

Predictive Analytics

Lead Scoring

7.7(won by default)

422

Not enough data

Opportunity Scoring

7.8(won by default)

424

Not enough data

Risk Analysis

7.4(won by default)

407

Not enough data

Live Forecasting

7.7(won by default)

416

Not enough data

Sales Management

Live Pipeline Management

8.7(won by default)

442

Not enough data

Sales Gamification

7.6(won by default)

410

Not enough data

Account-Based Analytics

8.3(won by default)

419

Not enough data

Activity Tracking

8.7(won by default)

443

Not enough data

Categories

Categories

Shared Categories

Pipedrive

SuiteCRM

Pipedrive and SuiteCRM are categorized as CRM and Online Form Builder

Unique Categories

Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, and Email Tracking

SuiteCRM has no unique categories

Reviews

Reviewers' Company Size

Pipedrive

Small-Business(50 or fewer emp.)

72.8%

Mid-Market(51-1000 emp.)

22.9%

Enterprise(> 1000 emp.)

4.4%

SuiteCRM

Small-Business(50 or fewer emp.)

64.5%

Mid-Market(51-1000 emp.)

25.8%

Enterprise(> 1000 emp.)

9.7%

Small-Business

(50 or fewer emp.)

72.8%

64.5%

Mid-Market

(51-1000 emp.)

22.9%

25.8%

Enterprise

(> 1000 emp.)

4.4%

9.7%

Reviewers' Industry

Pipedrive

Computer Software

11.0%

Information Technology and Services

10.1%

Marketing and Advertising

9.9%

Financial Services

4.2%

Construction

3.3%

Other

61.5%

SuiteCRM

Information Technology and Services

15.2%

Computer Software

9.8%

Telecommunications

6.5%

Accounting

5.4%

Internet

5.4%

Other

57.6%

Alternatives

Pipedrive Alternatives

SuiteCRM Alternatives

Agentforce Sales

HubSpot Sales Hub

Microsoft Dynamics 365 Sales

Discussions

Pipedrive Discussions

What is the best way to use email marketing with Pipedrive?

3 Comments

AC

PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal...Read more

What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?

2 Comments

JB

In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people...Read more

What is Pipedrive used for?

2 Comments

AS

Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key...Read more

See all discussions

SuiteCRM Discussions

Monty the Mongoose crying

SuiteCRM has no discussions with answers

See all discussions

Ask Pipedrive a Question Contact Pipedrive

Ask SuiteCRM a Question Contact SuiteCRM

Spotlight Categories

Employee Communications Software
Data Observability Software
Corporate Learning Management Systems
Third Party & Supplier Risk Management Software

At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions

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