# Pipedrive, Sugar Sell vs Dynamics 365 Sales Comparison

| | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.8 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 3,047 | 776 | 1,618 | 
| **Largest Market Segment** | Small-Business (72.7% of reviews) | Mid-Market (48.4% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | $24.00 1 Seats Per Month | $19.00 Per Month | $210/month per user | 

---
## Top Pros & Cons

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

### Sugar Sell

Pros:
- Ease of Use (10 reviews)
- User-Friendly (7 reviews)

Cons:
- Integration Issues (5 reviews)
- Learning Curve (3 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

---
## Ratings Comparison
| Rating | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (2630 reviews) | 8.0 (613 reviews) | 8.1 (1291 reviews) | 
  | **Ease of Use** | 8.8 (2671 reviews) | 7.6 (649 reviews) | 7.4 (1297 reviews) | 
  | **Ease of Setup** | 8.7 (1680 reviews) | 7.2 (346 reviews) | 7.2 (417 reviews) | 
  | **Ease of Admin** | 8.6 (1023 reviews) | 7.6 (319 reviews) | 7.6 (385 reviews) | 
  | **Quality of Support** | 8.4 (2248 reviews) | 7.7 (556 reviews) | 7.5 (1132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (991 reviews) | 7.8 (303 reviews) | 7.8 (380 reviews) | 
  | **Product Direction (% positive)** | 8.9 (2588 reviews) | 7.0 (600 reviews) | 6.3 (1268 reviews) | 

---
## Pricing

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

### Sugar Sell

#### Entry-Level Pricing

Plan: Sell Essentials

Price: $19.00 Per Month

Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.

Key Features:
- Account Management 
- Contact Management
- Lead Management

[Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing)

#### Free Trial

No

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.9/10 | 2353 |
| **Sugar Sell** | 7.6/10 | 598 |
| **Dynamics 365 Sales** | 7.9/10 | 1201 |

#### Sales Force Automation

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (2056 reviews) ✓ Verified | 8.2 (502 reviews) ✓ Verified | 8.1 (965 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.6 (322 reviews) | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (2138 reviews) ✓ Verified | 7.8 (469 reviews) ✓ Verified | 7.9 (905 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.6 (2118 reviews) ✓ Verified | 7.7 (487 reviews) ✓ Verified | 7.8 (971 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.7 (1619 reviews) ✓ Verified | 7.2 (358 reviews) ✓ Verified | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (1131 reviews) ✓ Verified | 7.4 (412 reviews) ✓ Verified | 7.9 (869 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.7 (1617 reviews) ✓ Verified | 7.3 (346 reviews) ✓ Verified | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.7 (1571 reviews) | 7.4 (348 reviews) ✓ Verified | 7.8 (721 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.8 (1675 reviews) | 7.7 (376 reviews) ✓ Verified | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Marketing** | 7.5 (1519 reviews) ✓ Verified | 7.1 (354 reviews) ✓ Verified | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (1495 reviews) ✓ Verified | 7.2 (361 reviews) ✓ Verified | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (1866 reviews) ✓ Verified | 7.9 (427 reviews) ✓ Verified | 7.8 (822 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.5 (1447 reviews) ✓ Verified | 7.0 (312 reviews) ✓ Verified | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | 7.9 (1009 reviews) | 7.9 (386 reviews) ✓ Verified | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (989 reviews) | 7.6 (348 reviews) ✓ Verified | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (1022 reviews) | 7.7 (358 reviews) ✓ Verified | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | 7.5 (1476 reviews) | 7.4 (292 reviews) | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | 7.7 (962 reviews) | 7.7 (313 reviews) ✓ Verified | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 8.0 (1884 reviews) ✓ Verified | 7.7 (470 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1969 reviews) ✓ Verified | 8.0 (476 reviews) ✓ Verified | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (1725 reviews) ✓ Verified | 7.4 (367 reviews) ✓ Verified | 7.7 (783 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Collaboration Features** | 7.6 (1425 reviews) ✓ Verified | 7.2 (269 reviews) ✓ Verified | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | 7.4 (1377 reviews) ✓ Verified | 7.2 (267 reviews) ✓ Verified | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | 7.9 (1594 reviews) ✓ Verified | 7.4 (331 reviews) ✓ Verified | 7.4 (620 reviews) ✓ Verified | 

#### Platform

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization** | 8.2 (1355 reviews) ✓ Verified | 8.2 (260 reviews) ✓ Verified | 8.1 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (1351 reviews) | 7.8 (255 reviews) ✓ Verified | 8.1 (308 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (1361 reviews) ✓ Verified | 8.1 (268 reviews) ✓ Verified | 8.2 (302 reviews) ✓ Verified | 
| **Internationalization** | 8.2 (1170 reviews) ✓ Verified | 7.9 (168 reviews) ✓ Verified | 7.9 (227 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.3 (1060 reviews) ✓ Verified | 8.2 (214 reviews) ✓ Verified | 7.9 (249 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (1174 reviews) | 7.5 (216 reviews) ✓ Verified | 7.8 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.8 (1340 reviews) ✓ Verified | 7.6 (257 reviews) ✓ Verified | 7.7 (292 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (1126 reviews) | 7.2 (199 reviews) ✓ Verified | 7.8 (254 reviews) ✓ Verified | 

#### Integration

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.1 (1235 reviews) ✓ Verified | 7.6 (260 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (1174 reviews) ✓ Verified | 7.7 (202 reviews) ✓ Verified | 7.8 (234 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (1104 reviews) ✓ Verified | 7.3 (198 reviews) ✓ Verified | 7.6 (239 reviews) ✓ Verified | 

#### Generative AI

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.3 (28 reviews) | 8.1 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | 7.6 (173 reviews) | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | 7.5 (174 reviews) | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | 7.3 (170 reviews) | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | 7.3 (171 reviews) | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | 7.3 (170 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | 7.6 (172 reviews) | Not enough data | 8.3 (5 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 256 |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Email Marketing

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Email and Mobile Preview** | 8.2 (211 reviews) | Not enough data | Not enough data | 
| **Manage Email Lists** | 8.2 (212 reviews) | Not enough data | Not enough data | 
| **High-Volume Sending** | 7.8 (206 reviews) | Not enough data | Not enough data | 
| **Building and Personalizing Emails** | 8.2 (209 reviews) | Not enough data | Not enough data | 
| **Sending Outbound Emails** | 8.3 (212 reviews) | Not enough data | Not enough data | 
| **Manage Email Deliverability** | 8.2 (207 reviews) | Not enough data | Not enough data | 
| **Automated Email Responses** | 7.9 (206 reviews) | Not enough data | Not enough data | 
| **Multi-user Account** | 8.2 (203 reviews) | Not enough data | Not enough data | 
| **Surveys** | 7.5 (197 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **A/B Testing** | 7.5 (192 reviews) | Not enough data | Not enough data | 
| **Basic Reporting** | 8.2 (205 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (25 reviews) | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 6.9 (25 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.3 (25 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (24 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (25 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.2 (227 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 7.8 (224 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (221 reviews) | Not enough data | Not enough data | 
| **CRM Integration** | 8.2 (221 reviews) | Not enough data | Not enough data | 
| **Social Media Integration** | 7.2 (213 reviews) | Not enough data | Not enough data | 
| **E-Commerce Integration** | 7.3 (210 reviews) | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 81 |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Customization

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Custom Fields** | 8.3 (76 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 7.8 (72 reviews) | Not enough data | Not enough data | 
| **Multi-page Forms** | 7.3 (71 reviews) | Not enough data | Not enough data | 
| **Design** | 7.7 (76 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Embedded Forms** | 8.2 (74 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | 6.7 (70 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.8 (78 reviews) | Not enough data | Not enough data | 
| **Payments** | 6.9 (71 reviews) | Not enough data | Not enough data | 
| **Mobile Forms** | 7.5 (73 reviews) | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 444 |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (66 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (65 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.4 (64 reviews) | Not enough data | Not enough data | 

#### Incentives

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Badges** | 6.9 (391 reviews) | Not enough data | Not enough data | 
| **Triggers** | 7.4 (401 reviews) | Not enough data | Not enough data | 
| **Commission Calculator** | Feature Not Available | Not enough data | Not enough data | 
| **Leaderboards** | 7.1 (395 reviews) | Not enough data | Not enough data | 

#### Personalization

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Profiles** | 7.7 (414 reviews) | Not enough data | Not enough data | 
| **Custom Reports** | 7.9 (409 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (429 reviews) | Not enough data | Not enough data | 
| **Goal Setting** | 8.0 (411 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Integration** | 7.8 (409 reviews) | Not enough data | Not enough data | 
| **Employee Structure** | 7.7 (401 reviews) | Not enough data | Not enough data | 
| **Behavior Monitoring** | 7.5 (387 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 8.0/10 | 283 |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (56 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.8 (57 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (57 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.5 (55 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (56 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (56 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Open Rates** | 8.0 (256 reviews) | Not enough data | Not enough data | 
| **Link Activity** | 8.2 (257 reviews) | Not enough data | Not enough data | 
| **Attachment Activity** | 8.1 (249 reviews) | Not enough data | Not enough data | 

#### Customizations

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Platform Integration** | 8.2 (268 reviews) | Not enough data | Not enough data | 
| **Email Scheduling** | 8.3 (257 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.4 (270 reviews) | Not enough data | Not enough data | 
| **Email Categorization** | 7.9 (257 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.3 (259 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 472 |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | 8.5/10 | 22 |

#### Agentic AI - Sales Analytics

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.4 (58 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.4 (58 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (58 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Sourcing** | 7.8 (425 reviews) | Not enough data | 8.7 (21 reviews) | 
| **Exporting & Sharing Data** | 8.0 (433 reviews) | Not enough data | 8.5 (21 reviews) | 
| **Multi-Device Data Visualization** | 7.9 (427 reviews) | Not enough data | 8.4 (20 reviews) | 
| **Interactive Dashboards** | 8.4 (437 reviews) | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | 8.0 (422 reviews) | Not enough data | 8.7 (20 reviews) | 

#### Predictive Analytics

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Scoring** | 7.7 (423 reviews) | Not enough data | 8.7 (20 reviews) | 
| **Opportunity Scoring** | 7.8 (424 reviews) | Not enough data | 8.6 (19 reviews) | 
| **Risk Analysis** | 7.4 (407 reviews) | Not enough data | 8.3 (19 reviews) | 
| **Live Forecasting** | 7.7 (416 reviews) | Not enough data | 8.3 (19 reviews) | 

#### Sales Management

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Live Pipeline Management** | 8.7 (442 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Sales Gamification** | 7.6 (410 reviews) | Not enough data | 8.7 (19 reviews) | 
| **Account-Based Analytics** | 8.3 (419 reviews) | Not enough data | 8.5 (20 reviews) | 
| **Activity Tracking** | 8.7 (443 reviews) | Not enough data | 8.7 (20 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | N/A | N/A |
| **Sugar Sell** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Competition** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Pipedrive (5):** [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Pipedrive | Sugar Sell | Dynamics 365 Sales | 
|---|---|---|---|
| **Small-Business** | 72.7% | 35.1% | 31.0% | 
| **Mid-Market** | 22.9% | 48.4% | 39.4% | 
| **Enterprise** | 4.4% | 16.4% | 29.6% | 

### By Industry

#### Pipedrive

- **Computer Software:** 10.9%
- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 3.0%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.6%
- **Other:** 49.3%

#### Sugar Sell

- **Information Technology and Services:** 13.2%
- **Computer Software:** 10.5%
- **Marketing and Advertising:** 5.8%
- **Financial Services:** 5.6%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Internet:** 2.3%
- **Retail:** 2.1%
- **Manufacturing:** 2.1%
- **Real Estate:** 2.0%
- **Other:** 51.2%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
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- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Sugar Sell

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

---
## Top Discussions

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

### Sugar Sell

- Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote
  > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power."
- Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment
  > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients"
- Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment
  > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software."
- Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote
  > **Top comment:** "Dennis, 

Are you asking how to integrate or whats the best method for integrating?

Or are you asking how to solve your Sugar to MAS integration?"
- Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..."

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipedrive-vs-sugar-sell-vs-dynamics-365-sales)