Compare Pipedrive and Sugar Sell 
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$19.00 Per Month
Pipedrive
Star Rating
(2,972)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(774)3.8 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in ease of use, with many users highlighting its intuitive interface and powerful sales automation tools. One user mentioned, "It's like having an assistant, telling me what to do every day," which underscores how it simplifies daily tasks.
- Users say that Sugar Sell offers impressive customization capabilities, allowing businesses to tailor the CRM to their unique workflows. A recent user praised its "unlimited, no-code customization feature," which is particularly beneficial for specialized processes.
- Reviewers mention that Pipedrive's integration capabilities are a standout feature, with seamless email integration and strong mobile apps. One user appreciated how easy it is to sort clients and manage communications, making it a great fit for fast-moving teams.
- According to verified reviews, Sugar Sell provides a unified view of customer interactions, which users find essential for managing cross-channel promotional efforts. This holistic approach helps teams coordinate effectively, as noted by a user who described it as their "central hub."
- G2 reviewers highlight that Pipedrive has a significantly higher overall satisfaction score, reflecting its strong market presence and user approval. With a G2 Score of 86.77, it clearly resonates well with small-business users, who make up a large portion of its clientele.
- Users report that while Sugar Sell has a solid feature set, it sometimes struggles with ease of setup compared to Pipedrive. Reviewers noted that Pipedrive's onboarding process is more straightforward, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Pipedrive
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.5
2,578
8.0
612
Ease of Use
8.9
2,615
7.6
648
Ease of Setup
8.7
1,622
7.2
345
Ease of Admin
8.6
1,020
7.6
319
Quality of Support
8.4
2,204
7.7
555
Has the product been a good partner in doing business?
8.7
988
7.8
303
Product Direction (% positive)
8.8
2,540
7.1
599
Features by Category
Sales Force Automation
8.5
2040
|
Verified
8.2
502
|
Verified
Feature Not Available
7.6
322
8.9
2101
|
Verified
7.8
469
|
Verified
8.6
2096
|
Verified
7.7
487
|
Verified
7.7
1614
|
Verified
7.2
358
|
Verified
8.4
1120
|
Verified
7.4
412
|
Verified
7.7
1615
|
Verified
7.3
346
|
Verified
7.7
1569
7.4
348
|
Verified
7.8
1674
7.7
376
|
Verified
Marketing Automation
7.5
1511
|
Verified
7.1
354
|
Verified
7.5
1492
|
Verified
7.2
361
|
Verified
8.5
1848
|
Verified
7.9
427
|
Verified
7.5
1448
|
Verified
7.0
312
|
Verified
Customer Support
7.9
1008
7.9
386
|
Verified
7.8
988
7.6
348
|
Verified
8.0
1019
7.7
358
|
Verified
7.5
1476
7.4
292
7.7
961
7.7
313
|
Verified
Reporting & Analytics
8.0
1871
|
Verified
7.7
469
|
Verified
8.3
1958
|
Verified
8.0
475
|
Verified
7.9
1720
|
Verified
7.4
366
|
Verified
Mobile & Social
7.6
1424
|
Verified
7.2
269
|
Verified
7.4
1376
|
Verified
7.2
267
|
Verified
7.9
1590
|
Verified
7.4
331
|
Verified
Platform
8.2
1343
|
Verified
8.2
260
|
Verified
8.3
1335
7.8
255
|
Verified
8.4
1358
|
Verified
8.1
268
|
Verified
8.2
1169
|
Verified
7.9
168
|
Verified
7.3
1059
|
Verified
8.2
214
|
Verified
7.8
1171
7.5
216
|
Verified
8.7
1325
|
Verified
7.6
257
|
Verified
7.8
1125
7.2
199
|
Verified
Integration
8.1
1228
|
Verified
7.6
260
|
Verified
8.0
1163
|
Verified
7.7
202
|
Verified
7.8
1092
|
Verified
7.3
198
|
Verified
Generative AI
Feature Not Available
6.3
28
Agentic AI - CRM
7.3
169
Not enough data
7.6
172
Not enough data
7.5
170
Not enough data
7.3
169
Not enough data
7.3
168
Not enough data
7.3
169
Not enough data
7.6
172
Not enough data
Email Marketing
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
205
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Not enough data
Integration
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Agentic AI - Sales Performance Management
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Not enough data
Personalization
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Not enough data
Administrative
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Not enough data
Agentic AI - Email Tracking
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Not enough data
Analytics
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Not enough data
Customizations
8.2
267
Not enough data
8.3
256
Not enough data
8.3
269
Not enough data
7.9
257
Not enough data
8.3
258
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Not enough data
Data Sourcing
7.8
425
Not enough data
8.0
431
Not enough data
7.9
426
Not enough data
8.4
435
Not enough data
8.0
420
Not enough data
Predictive Analytics
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
416
Not enough data
Sales Management
8.7
441
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
442
Not enough data
Categories
Categories
Shared Categories
Pipedrive and Sugar Sell are categorized as CRM
Unique Categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Information Technology and Services
13.2%
Computer Software
10.4%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.3%
Alternatives
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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