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At a Glance
Market Segments
Small-Business (72.3% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$19.00 Per Month
Pipedrive
Star Rating
(2,830)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(771)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Ease of Use with a score of 8.9 compared to Sugar Sell's 7.7. Reviewers mention that Pipedrive's intuitive interface and streamlined navigation make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Pipedrive's Opportunity & Pipeline Management features, scoring 8.8, are superior to Sugar Sell's 7.8. Users appreciate Pipedrive's visual sales pipeline and customizable stages, which help in tracking deals more efficiently.
- Users on G2 highlight Pipedrive's Quality of Support with a score of 8.4, while Sugar Sell scores 7.7. Reviewers say that Pipedrive's customer support is responsive and helpful, providing timely assistance and resources for troubleshooting.
- G2 users report that Pipedrive's Mobile User Support is rated at 7.9, outperforming Sugar Sell's 7.4. Reviewers mention that Pipedrive's mobile app is user-friendly and allows for seamless access to key features on the go.
- Reviewers mention that Sugar Sell and Pipedrive both score 8.2 in Customization, but users say that Pipedrive offers more flexibility in tailoring the software to specific business needs, making it easier to adapt workflows.
- Users report that Pipedrive's Performance and Reliability score of 8.7 is significantly higher than Sugar Sell's 7.6. Reviewers mention that Pipedrive consistently performs well under load, ensuring that users can rely on the software during peak business hours.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Pipedrive
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.5
2,488
8.0
613
Ease of Use
8.9
2,524
7.6
649
Ease of Setup
8.7
1,543
7.2
346
Ease of Admin
8.6
997
7.6
319
Quality of Support
8.4
2,128
7.7
556
Has the product been a good partner in doing business?
8.7
965
7.8
303
Product Direction (% positive)
8.8
2,452
7.1
600
Features by Category
Sales Force Automation
8.5
2004
|
Verified
8.2
503
|
Verified
Feature Not Available
7.6
323
8.8
2039
|
Verified
7.9
470
|
Verified
8.6
2050
|
Verified
7.7
488
|
Verified
7.7
1609
|
Verified
7.2
359
|
Verified
8.3
1100
|
Verified
7.4
413
|
Verified
7.7
1610
|
Verified
7.3
347
|
Verified
7.7
1565
7.4
349
|
Verified
7.8
1667
7.8
377
|
Verified
Marketing Automation
7.5
1498
|
Verified
7.1
355
|
Verified
7.5
1483
|
Verified
7.2
362
|
Verified
8.5
1820
|
Verified
7.9
428
|
Verified
7.5
1446
|
Verified
7.0
313
|
Verified
Customer Support
7.9
1005
7.9
387
|
Verified
7.8
986
7.7
349
|
Verified
8.0
1016
7.8
359
|
Verified
7.5
1474
7.4
293
7.7
959
7.7
314
|
Verified
Reporting & Analytics
8.0
1853
|
Verified
7.7
470
|
Verified
8.3
1942
|
Verified
8.0
476
|
Verified
7.9
1716
|
Verified
7.4
367
|
Verified
Mobile & Social
7.6
1422
|
Verified
7.2
270
|
Verified
7.4
1376
|
Verified
7.2
268
|
Verified
7.9
1584
|
Verified
7.4
332
|
Verified
Platform
8.2
1334
|
Verified
8.2
260
|
Verified
8.3
1315
7.8
255
|
Verified
8.4
1352
|
Verified
8.1
268
|
Verified
8.2
1167
|
Verified
7.9
168
|
Verified
7.3
1059
|
Verified
8.2
214
|
Verified
7.8
1168
7.5
216
|
Verified
8.7
1317
|
Verified
7.6
257
|
Verified
7.8
1123
7.2
199
|
Verified
Integration
8.1
1224
|
Verified
7.6
260
|
Verified
8.0
1157
|
Verified
7.7
202
|
Verified
7.9
1090
|
Verified
7.3
198
|
Verified
Generative AI
Feature Not Available
6.4
29
Agentic AI - CRM
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Not enough data
Email Marketing
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
204
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Not enough data
Integration
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Agentic AI - Sales Performance Management
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Not enough data
Personalization
7.7
413
Not enough data
7.9
406
Not enough data
8.2
425
Not enough data
8.0
410
Not enough data
Administrative
7.8
406
Not enough data
7.7
399
Not enough data
7.5
386
Not enough data
Agentic AI - Email Tracking
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Not enough data
Analytics
8.0
254
Not enough data
8.2
255
Not enough data
8.1
247
Not enough data
Customizations
8.2
265
Not enough data
8.3
254
Not enough data
8.3
266
Not enough data
7.9
255
Not enough data
8.3
256
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Not enough data
Data Sourcing
7.8
424
Not enough data
8.0
428
Not enough data
7.9
425
Not enough data
8.4
432
Not enough data
8.0
418
Not enough data
Predictive Analytics
7.7
420
Not enough data
7.8
422
Not enough data
7.3
405
Not enough data
7.7
413
Not enough data
Sales Management
8.6
438
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
437
Not enough data
Categories
Categories
Shared Categories
Pipedrive and Sugar Sell are categorized as CRM
Unique Categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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