# Pipedrive vs Salesforce Customer Success Comparison

| | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,065 | 387 | 
| **Largest Market Segment** | Small-Business (72.8% of reviews) | Mid-Market (46.3% of reviews) | 
| **Entry Level Price** | $24.00 1 Seats Per Month | Free | 

---
## Top Pros & Cons

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

### Salesforce Customer Success

Pros:
- Helpful (42 reviews)
- Customer Support (37 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (27 reviews)

---
## Ratings Comparison
| Rating | Pipedrive | Salesforce Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2647 reviews) | Not enough data | 
  | **Ease of Use** | 8.9 (2688 reviews) | Not enough data | 
  | **Ease of Setup** | 8.7 (1696 reviews) | Not enough data | 
  | **Ease of Admin** | 8.6 (1024 reviews) | Not enough data | 
  | **Quality of Support** | 8.4 (2264 reviews) | Not enough data | 
  | **Quality of Work** | Not enough data | 9.0 (326 reviews) | 
  | **Responsiveness** | Not enough data | 9.0 (323 reviews) | 
  | **Expertise of Team** | Not enough data | 8.9 (325 reviews) | 
  | **Execution Ability** | Not enough data | 9.0 (322 reviews) | 
  | **Communication Skills** | Not enough data | 9.1 (321 reviews) | 
  | **Professionalism** | Not enough data | 9.4 (323 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (992 reviews) | 9.1 (128 reviews) | 
  | **Product Direction (% positive)** | 8.9 (2602 reviews) | Not enough data | 

---
## Pricing

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

### Salesforce Customer Success

#### Entry-Level Pricing

Plan: Standard Success Plan

Price: Free

Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.

Key Features:
- Trailhead
- Help Portal
- Trailblazer Community

[Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.9/10 | 2371 |
| **Salesforce Customer Success** | N/A | N/A |

#### Sales Force Automation

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Contact & Account Management** | 8.5 (2067 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (2149 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.6 (2127 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.7 (1620 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.4 (1133 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.7 (1619 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.7 (1573 reviews) | Not enough data | 
| **Customer Contract Management** | 7.8 (1675 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Email Marketing** | 7.5 (1520 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.5 (1497 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (1872 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.5 (1448 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Case Management** | 7.9 (1010 reviews) | Not enough data | 
| **Customer Support Portal** | 7.8 (989 reviews) | Not enough data | 
| **Knowledge Base** | 8.0 (1022 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (1476 reviews) | Not enough data | 
| **Support Analytics** | 7.7 (962 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Reporting** | 8.0 (1891 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (1971 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.9 (1725 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (1426 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.4 (1377 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.9 (1595 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Customization** | 8.2 (1357 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (1355 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1361 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.2 (1170 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (1060 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 7.8 (1174 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (1344 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.8 (1127 reviews) | Not enough data | 

#### Integration

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Data Import & Export Tools** | 8.1 (1236 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.0 (1175 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (1106 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (174 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (170 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (171 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (170 reviews) | Not enough data | 
| **Decision Making** | 7.6 (172 reviews) | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 257 |
| **Salesforce Customer Success** | N/A | N/A |

#### Email Marketing

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Email and Mobile Preview** | 8.2 (211 reviews) | Not enough data | 
| **Manage Email Lists** | 8.2 (213 reviews) | Not enough data | 
| **High-Volume Sending** | 7.8 (206 reviews) | Not enough data | 
| **Building and Personalizing Emails** | 8.2 (210 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.3 (213 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.2 (207 reviews) | Not enough data | 
| **Automated Email Responses** | 7.9 (206 reviews) | Not enough data | 
| **Multi-user Account** | 8.2 (203 reviews) | Not enough data | 
| **Surveys** | 7.5 (197 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **A/B Testing** | 7.5 (192 reviews) | Not enough data | 
| **Basic Reporting** | 8.2 (205 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (25 reviews) | Not enough data | 
| **Autonomous Task Execution** | 6.9 (25 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (25 reviews) | Not enough data | 

#### Integration

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (227 reviews) | Not enough data | 
| **Integration APIs** | 7.8 (224 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (221 reviews) | Not enough data | 
| **CRM Integration** | 8.2 (221 reviews) | Not enough data | 
| **Social Media Integration** | 7.2 (213 reviews) | Not enough data | 
| **E-Commerce Integration** | 7.3 (210 reviews) | Not enough data | 

### Professional Services

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### Ecosystem Service Providers

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 81 |
| **Salesforce Customer Success** | N/A | N/A |

#### Customization

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Custom Fields** | 8.3 (76 reviews) | Not enough data | 
| **Conditional Logic** | 7.8 (72 reviews) | Not enough data | 
| **Multi-page Forms** | 7.3 (71 reviews) | Not enough data | 
| **Design** | 7.7 (76 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Embedded Forms** | 8.2 (74 reviews) | Not enough data | 
| **Offline Capability** | 6.7 (70 reviews) | Not enough data | 
| **Notifications** | 7.8 (78 reviews) | Not enough data | 
| **Payments** | 6.9 (71 reviews) | Not enough data | 
| **Mobile Forms** | 7.5 (73 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 444 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (66 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (64 reviews) | Not enough data | 

#### Incentives

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Badges** | 6.9 (391 reviews) | Not enough data | 
| **Triggers** | 7.4 (401 reviews) | Not enough data | 
| **Commission Calculator** | Feature Not Available | Not enough data | 
| **Leaderboards** | 7.1 (395 reviews) | Not enough data | 

#### Personalization

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Profiles** | 7.7 (414 reviews) | Not enough data | 
| **Custom Reports** | 7.9 (409 reviews) | Not enough data | 
| **Dashboards** | 8.3 (429 reviews) | Not enough data | 
| **Goal Setting** | 8.0 (411 reviews) | Not enough data | 

#### Administrative

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Integration** | 7.8 (409 reviews) | Not enough data | 
| **Employee Structure** | 7.7 (401 reviews) | Not enough data | 
| **Behavior Monitoring** | 7.5 (387 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 8.0/10 | 283 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (55 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (56 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Analytics

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Open Rates** | 8.0 (256 reviews) | Not enough data | 
| **Link Activity** | 8.2 (257 reviews) | Not enough data | 
| **Attachment Activity** | 8.1 (249 reviews) | Not enough data | 

#### Customizations

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Email Platform Integration** | 8.2 (268 reviews) | Not enough data | 
| **Email Scheduling** | 8.3 (257 reviews) | Not enough data | 
| **Notifications** | 8.4 (270 reviews) | Not enough data | 
| **Email Categorization** | 7.9 (257 reviews) | Not enough data | 
| **Templates** | 8.3 (259 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 472 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (58 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (58 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Data Sourcing** | 7.8 (425 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.0 (433 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 7.9 (427 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.4 (437 reviews) | Not enough data | 
| **Data Segmentation** | 8.0 (422 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Lead Scoring** | 7.7 (423 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.8 (424 reviews) | Not enough data | 
| **Risk Analysis** | 7.4 (407 reviews) | Not enough data | 
| **Live Forecasting** | 7.7 (416 reviews) | Not enough data | 

#### Sales Management

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (442 reviews) | Not enough data | 
| **Sales Gamification** | 7.6 (410 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (419 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (443 reviews) | Not enough data | 

### B2B Services

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Team Quality

| Feature | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Change Management Skills** | Not enough data | Not enough data | 
| **Executive Presence** | Not enough data | Not enough data | 
| **Vertical Expertise** | Not enough data | Not enough data | 
| **Technology Partnerships** | Not enough data | Not enough data | 

---
## Categories

**Unique to Pipedrive (6):** [CRM Software](https://www.g2.com/categories/crm), [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Salesforce Customer Success (2):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting), [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)


---
## Reviewer Demographics

### By Company Size

| Segment | Pipedrive | Salesforce Customer Success | 
|---|---|---|
| **Small-Business** | 72.8% | 27.2% | 
| **Mid-Market** | 22.9% | 46.3% | 
| **Enterprise** | 4.3% | 26.5% | 

### By Industry

#### Pipedrive

- **Computer Software:** 10.9%
- **Information Technology and Services:** 10.1%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 2.9%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.7%
- **Other:** 49.3%

#### Salesforce Customer Success

- **Financial Services:** 10.5%
- **Information Technology and Services:** 7.9%
- **Manufacturing:** 6.7%
- **Consulting:** 6.4%
- **Computer Software:** 6.4%
- **Non-Profit Organization Management:** 5.6%
- **Insurance:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Automotive:** 3.8%
- **Higher Education:** 2.6%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (829 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (298 reviews)

### Alternatives to Salesforce Customer Success

- [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews)
- [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews)
- [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews)
- [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (137 reviews)
- [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (112 reviews)
- [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews)
- [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews)
- [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews)
- [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews)
- [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 4.9/5 stars (81 reviews)

---
## Top Discussions

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

### Salesforce Customer Success

- Title: [What is PSA in FinancialForce?](https://www.g2.com/discussions/what-is-psa-in-financialforce) — 2 comments
  > **Top comment:** "FinancialForce PSA (Professional Services Automation) is a robust solution designed to streamline and enhance the management of professional services..."
- Title: [What is PSA in Salesforce?](https://www.g2.com/discussions/what-is-psa-in-salesforce) — 2 comments
  > **Top comment:** "PSA stands for Professional Services Automation. It is a software solution that Salesforce offers to help organizations manage and automate their..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipedrive-vs-salesforce-customer-success)