Compare Pipedrive and Reply 
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free
Pipedrive
Star Rating
(2,968)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansReply
Star Rating
(1,535)4.6 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in providing an intuitive interface, making it easy for users to monitor deal progress and set reminders. This feature helps teams stay organized and ensures that no opportunities slip through the cracks, which is a significant advantage for small businesses.
- Users say that Reply stands out for its simplicity in building and managing multi-step outreach campaigns. Reviewers appreciate how it saves time with automation and personalization, making it a great choice for those looking to streamline their email outreach efforts.
- According to verified reviews, Pipedrive has a higher overall satisfaction score, reflecting its strong performance in user experience and support. Users have highlighted the ease of use and organization, with comments like "So easy to use, follow, and keep organized," which speaks to its effectiveness in daily operations.
- Reviewers mention that Reply's customer support is particularly helpful, which enhances the user experience. Many users find it easy to integrate into their daily outreach routines, indicating that the support team plays a crucial role in user satisfaction.
- G2 reviewers highlight that while both platforms have similar ease of setup scores, Pipedrive's overall implementation process is often praised for being quick and straightforward. Users appreciate features like the onboarding wizard that facilitate a smooth transition to the software.
- Users report that Pipedrive's higher G2 Score reflects its robust capabilities in email tracking and management, with features like deal win animations adding a fun element to the user experience. In contrast, while Reply has a solid star rating, its overall market presence and user feedback suggest it may not be as widely adopted as Pipedrive.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Pipedrive
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.5
2,575
9.0
1,164
Ease of Use
8.8
2,612
8.9
1,191
Ease of Setup
8.7
1,619
8.7
599
Ease of Admin
8.6
1,019
8.8
430
Quality of Support
8.4
2,202
9.3
1,153
Has the product been a good partner in doing business?
8.7
987
9.2
430
Product Direction (% positive)
8.8
2,537
9.1
1,101
Features by Category
Sales Force Automation
8.5
2040
|
Verified
Not enough data
Feature Not Available
Not enough data
8.9
2100
|
Verified
Not enough data
8.6
2094
|
Verified
Not enough data
7.7
1614
|
Verified
Not enough data
8.3
1118
|
Verified
Not enough data
7.7
1615
|
Verified
Not enough data
7.7
1569
Not enough data
7.8
1674
Not enough data
Marketing Automation
7.5
1511
|
Verified
Not enough data
7.5
1492
|
Verified
Not enough data
8.5
1848
|
Verified
Not enough data
7.5
1448
|
Verified
Not enough data
Customer Support
7.9
1008
Not enough data
7.8
988
Not enough data
8.0
1019
Not enough data
7.5
1476
Not enough data
7.7
961
Not enough data
Reporting & Analytics
8.0
1870
|
Verified
Not enough data
8.3
1958
|
Verified
Not enough data
7.9
1720
|
Verified
Not enough data
Mobile & Social
7.6
1424
|
Verified
Not enough data
7.4
1376
|
Verified
Not enough data
7.9
1589
|
Verified
Not enough data
Platform
8.2
1342
|
Verified
Not enough data
8.3
1334
Not enough data
8.4
1358
|
Verified
Not enough data
8.2
1169
|
Verified
Not enough data
7.3
1059
|
Verified
Not enough data
7.8
1171
Not enough data
8.7
1324
|
Verified
Not enough data
7.8
1125
Not enough data
Integration
8.1
1228
|
Verified
Not enough data
8.0
1163
|
Verified
Not enough data
7.8
1091
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.3
169
Not enough data
7.6
172
Not enough data
7.5
170
Not enough data
7.3
169
Not enough data
7.3
168
Not enough data
7.3
169
Not enough data
7.6
172
Not enough data
Email Marketing
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
205
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Not enough data
Integration
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.2
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
61
Not enough data
9.1
64
Not enough data
9.2
65
Not enough data
9.3
65
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.4
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
73
Not enough data
8.3
69
Not enough data
9.4
69
Not enough data
8.5
66
Organization
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.7
68
Performance Analysis
Not enough data
8.3
67
Not enough data
8.8
71
Sales Analysis
Not enough data
7.8
65
Not enough data
8.0
65
Generative AI
Not enough data
8.5
42
Not enough data
8.0
41
Agentic AI - AI Sales Assistant
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Integrated Workflows
Not enough data
8.0
439
|
Verified
Not enough data
9.1
594
|
Verified
Not enough data
7.4
305
|
Verified
Not enough data
8.2
388
|
Verified
Not enough data
8.0
411
|
Verified
Not enough data
7.9
279
Not enough data
8.0
275
Repeatability and Reportability
Not enough data
8.2
396
|
Verified
Not enough data
8.5
466
|
Verified
Not enough data
8.5
459
|
Verified
Not enough data
8.0
374
Not enough data
7.2
258
AI and Automation
Not enough data
8.0
280
Not enough data
7.8
275
Not enough data
8.4
303
Not enough data
7.5
258
Not enough data
7.9
272
Generative AI
Not enough data
8.1
153
Agentic AI - Sales Engagement
Not enough data
6.9
42
Not enough data
6.5
42
Not enough data
6.8
42
Not enough data
6.7
41
Not enough data
6.7
42
Not enough data
6.6
41
Not enough data
6.6
40
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Not enough data
Personalization
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Not enough data
Administrative
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Not enough data
Agentic AI - Email Tracking
7.7
56
6.4
26
7.8
57
7.0
27
7.7
57
7.0
26
7.5
55
6.7
26
7.6
56
6.5
26
7.8
56
6.7
26
8.1
55
6.4
26
Analytics
8.0
255
8.6
670
8.2
256
8.2
486
8.1
249
8.1
448
Customizations
8.2
267
8.7
567
8.3
256
9.0
661
8.3
269
8.4
567
7.9
257
8.5
542
8.3
258
8.6
601
Generative AI
Feature Not Available
7.9
145
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Not enough data
Data Sourcing
7.8
425
Not enough data
8.0
431
Not enough data
7.9
426
Not enough data
8.4
435
Not enough data
8.0
420
Not enough data
Predictive Analytics
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
416
Not enough data
Sales Management
8.7
441
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
441
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.0
58
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
7.9
61
|
Verified
Not enough data
8.4
59
Not enough data
6.4
6
Contacts
Not enough data
8.9
84
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.4
72
|
Verified
Insights
Not enough data
8.6
69
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pipedrive and Reply are categorized as Email Tracking
Unique Categories
Pipedrive is categorized as CRM, Email Marketing, Sales Analytics, Sales Performance Management, and Online Form Builder
Reply is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Intelligence, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Computer Software
18.2%
Marketing and Advertising
16.4%
Information Technology and Services
11.7%
Financial Services
5.6%
Staffing and Recruiting
5.2%
Other
42.9%
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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