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At a Glance
Market Segments
Small-Business (72.3% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free
Pipedrive
Star Rating
(2,820)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansReply
Star Rating
(1,514)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its autonomous task execution, scoring 7.6, which allows for better management of sales processes. In contrast, Reply's score of 6.8 indicates it may not automate tasks as effectively, leading to more manual intervention.
- Reviewers mention that Pipedrive's email scheduling feature is robust, scoring 8.3, which helps users plan their outreach effectively. Reply, however, shines with a higher score of 9.0, indicating a more user-friendly and efficient scheduling experience.
- G2 users highlight that Pipedrive's quality of support is rated at 8.4, which is decent but falls short compared to Reply's impressive score of 9.3. This suggests that users may find more responsive and helpful support with Reply.
- Users on G2 report that Pipedrive's email categorization feature scores 7.9, which is functional but not as advanced as Reply's 8.5. This indicates that Reply may offer better organization and management of email communications.
- Reviewers mention that Pipedrive's product direction is rated at 8.8, showing a solid commitment to future improvements. However, Reply's score of 9.1 suggests a stronger alignment with user needs and a more proactive approach to product development.
- Users say that while both platforms have similar ease of use and setup scores (8.9 and 8.7 respectively), Pipedrive's overall user experience is enhanced by its intuitive interface, making it a preferred choice for small businesses looking for straightforward CRM solutions.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Pipedrive
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.5
2,484
9.0
1,145
Ease of Use
8.9
2,520
8.9
1,172
Ease of Setup
8.7
1,539
8.7
579
Ease of Admin
8.6
994
8.8
423
Quality of Support
8.4
2,124
9.3
1,134
Has the product been a good partner in doing business?
8.7
962
9.2
423
Product Direction (% positive)
8.8
2,448
9.1
1,082
Features by Category
Sales Force Automation
8.5
2001
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
2037
|
Verified
Not enough data
8.6
2049
|
Verified
Not enough data
7.7
1609
|
Verified
Not enough data
8.3
1100
|
Verified
Not enough data
7.7
1610
|
Verified
Not enough data
7.7
1565
Not enough data
7.8
1667
Not enough data
Marketing Automation
7.5
1497
|
Verified
Not enough data
7.5
1483
|
Verified
Not enough data
8.5
1819
|
Verified
Not enough data
7.5
1446
|
Verified
Not enough data
Customer Support
7.9
1005
Not enough data
7.8
986
Not enough data
8.0
1016
Not enough data
7.5
1474
Not enough data
7.7
959
Not enough data
Reporting & Analytics
8.0
1853
|
Verified
Not enough data
8.3
1941
|
Verified
Not enough data
7.9
1716
|
Verified
Not enough data
Mobile & Social
7.6
1422
|
Verified
Not enough data
7.4
1376
|
Verified
Not enough data
7.9
1584
|
Verified
Not enough data
Platform
8.2
1333
|
Verified
Not enough data
8.3
1315
Not enough data
8.4
1352
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
7.3
1059
|
Verified
Not enough data
7.8
1168
Not enough data
8.7
1317
|
Verified
Not enough data
7.8
1123
Not enough data
Integration
8.1
1224
|
Verified
Not enough data
8.0
1157
|
Verified
Not enough data
7.9
1090
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Not enough data
Email Marketing
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
204
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Not enough data
Integration
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.3
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
60
Not enough data
9.1
63
Not enough data
9.2
64
Not enough data
9.3
64
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.5
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
73
Not enough data
8.3
69
Not enough data
9.4
69
Not enough data
8.5
66
Organization
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.7
68
Performance Analysis
Not enough data
8.3
67
Not enough data
8.8
71
Sales Analysis
Not enough data
7.8
65
Not enough data
8.0
65
Generative AI
Not enough data
8.5
42
Not enough data
8.0
41
Agentic AI - AI Sales Assistant
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Integrated Workflows
Not enough data
8.0
437
|
Verified
Not enough data
9.1
585
|
Verified
Not enough data
7.4
305
|
Verified
Not enough data
8.2
386
|
Verified
Not enough data
8.0
409
|
Verified
Not enough data
7.9
279
Not enough data
8.0
274
Repeatability and Reportability
Not enough data
8.2
395
|
Verified
Not enough data
8.5
453
|
Verified
Not enough data
8.5
454
|
Verified
Not enough data
8.0
374
Not enough data
7.2
258
AI and Automation
Not enough data
8.0
280
Not enough data
7.8
275
Not enough data
8.4
303
Not enough data
7.5
258
Not enough data
7.9
272
Generative AI
Not enough data
8.1
153
Agentic AI - Sales Engagement
Not enough data
6.9
42
Not enough data
6.5
42
Not enough data
6.8
42
Not enough data
6.7
41
Not enough data
6.6
41
Not enough data
6.6
40
Not enough data
6.6
40
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Not enough data
Personalization
7.7
413
Not enough data
7.9
406
Not enough data
8.2
424
Not enough data
8.0
410
Not enough data
Administrative
7.8
405
Not enough data
7.7
399
Not enough data
7.5
386
Not enough data
Agentic AI - Email Tracking
7.7
56
6.4
26
7.7
56
7.0
27
7.6
55
7.0
26
7.5
54
6.7
26
7.6
55
6.5
26
7.8
55
6.7
26
8.1
54
6.4
26
Analytics
8.0
253
8.6
669
8.2
255
8.2
485
8.1
247
8.1
449
Customizations
8.2
265
8.7
567
8.3
254
9.0
661
8.3
266
8.4
568
7.9
255
8.5
543
8.3
256
8.6
600
Generative AI
Feature Not Available
7.9
145
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Not enough data
Data Sourcing
7.8
424
Not enough data
8.0
428
Not enough data
7.9
425
Not enough data
8.4
432
Not enough data
8.0
418
Not enough data
Predictive Analytics
7.7
420
Not enough data
7.8
422
Not enough data
7.3
405
Not enough data
7.7
413
Not enough data
Sales Management
8.6
438
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
437
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.0
58
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
7.9
61
|
Verified
Not enough data
8.4
59
Not enough data
6.4
6
Contacts
Not enough data
8.9
84
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.4
72
|
Verified
Insights
Not enough data
8.6
69
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pipedrive and Reply are categorized as Email Tracking
Unique Categories
Pipedrive is categorized as CRM, Email Marketing, Sales Analytics, Sales Performance Management, and Online Form Builder
Reply is categorized as Sales Engagement, SAP Store, AI Sales Assistant, Outbound Call Tracking, Lead Intelligence, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Computer Software
18.3%
Marketing and Advertising
16.3%
Information Technology and Services
11.8%
Financial Services
5.5%
Staffing and Recruiting
5.2%
Other
43.0%
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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