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Compare Phreesia and Waystar 
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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Phreesia
Star Rating
(43)4.1 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PhreesiaWaystar
Star Rating
(117)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about WaystarSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Phreesia excels in "Patient-Centered Functions" with a stellar rating of 9.5 for "Online Presence Management," while Waystar, although strong, has slightly lower ratings in similar areas, indicating that Phreesia may offer more robust tools for managing patient interactions.
- Reviewers mention that Waystar shines in "Claims Data Automation" with a high score of 9.2, suggesting that its capabilities in streamlining claims processes are superior to Phreesia's, which also performs well but does not match this level of efficiency.
- G2 users highlight that Phreesia's "Payment Collection" feature is rated at 9.1, showcasing its effectiveness in facilitating patient payments, whereas Waystar's performance in this area is not as prominently noted, indicating a potential gap in user satisfaction.
- Users on G2 emphasize that Waystar's "Quality of Support" is rated at 8.6, slightly higher than Phreesia's 8.2, suggesting that Waystar may provide a more responsive support experience, which is crucial for healthcare providers needing timely assistance.
- Reviewers mention that Phreesia's "Mobile Patient Intake" feature scores 8.7, which is a strong point for user convenience, while Waystar's offerings in this area are less frequently highlighted, indicating that Phreesia may have an edge in mobile accessibility.
- Users say that both platforms are compliant with HIPAA, but Phreesia's score of 9.7 in "HIPAA Compliance" suggests a stronger emphasis on patient data security, which is a critical factor for healthcare organizations when choosing a software solution.
Pricing
Entry-Level Pricing
Phreesia
No pricing availableWaystar
No pricing availableFree Trial
Phreesia
No trial information availableWaystar
No trial information availableRatings
Meets Requirements
8.2
38
9.0
75
Ease of Use
8.2
38
9.1
77
Ease of Setup
8.3
29
8.4
32
Ease of Admin
8.5
27
8.4
32
Quality of Support
8.4
37
8.6
76
Has the product been a good partner in doing business?
8.7
27
8.0
32
Product Direction (% positive)
8.4
36
8.2
72
Features by Category
Healthcare Payer Care Management Workflow ApplicationsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
8.2
29
Financial
Not enough data
8.7
31
Not enough data
8.9
34
Not enough data
8.9
34
Efficiency
Not enough data
9.2
45
Not enough data
9.2
52
Not enough data
9.1
49
Not enough data
8.9
50
Accuracy
Not enough data
9.1
52
Not enough data
9.3
53
Not enough data
9.0
52
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytic Tools - Healthcare Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Convenience
8.7
15
Not enough data
9.2
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
8.9
15
Not enough data
Administration
9.3
16
Not enough data
9.8
16
Not enough data
9.1
16
Not enough data
8.9
14
Not enough data
8.6
11
Not enough data
9.8
15
Not enough data
Patient-Centered Functions
9.6
9
Not enough data
9.7
10
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Operations
9.7
12
|
Verified
Not enough data
9.7
11
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.8
8
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
9.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Phreesia and Waystar are categorized as Medical Billing and Revenue Cycle Management
Unique Categories
Waystar is categorized as Prior Authorization, Healthcare Claims Management, Healthcare Analytics, and Healthcare Payer Care Management Workflow Applications
Reviews
Reviewers' Company Size
Phreesia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waystar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
47.6%
Medical Practice
33.3%
Health, Wellness and Fitness
14.3%
Human Resources
2.4%
Accounting
2.4%
Other
0.0%
Hospital & Health Care
39.8%
Medical Practice
29.2%
Health, Wellness and Fitness
14.2%
Mental Health Care
8.8%
Accounting
3.5%
Other
4.4%
Alternatives
Discussions
What is patient intake software?
1 Comment
KU
Usually a browser-based portal that uses an encrypted connection to your practice's EHR software, and can push discrete data to your database - basically...Read more
Phreesia has no more discussions with answers
How do I ensure that we are registered for electronic submissions and electronic remittance?
2 Comments
JM
Hi Jessica,
Every payer that offers ERA will require enrollment. The requirements of what is needed for enrollment do vary by payer though. If the...Read more
Waystar has no more discussions with answers
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