# Phreesia vs Updox Comparison

| | Phreesia | Updox | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 45 | 103 | 
| **Largest Market Segment** | Small-Business (56.8% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | Priced per Provider   Month-to-month or Annual | 

---
## Top Pros & Cons

### Phreesia

Pros:
- Ease of Use (8 reviews)
- Time-saving (6 reviews)

Cons:
- Learning Curve (3 reviews)
- Technical Issues (3 reviews)

### Updox

**Not enough data**

---
## Ratings Comparison
| Rating | Phreesia | Updox | 
|---|---|---|
  | **Meets Requirements** | 7.8 (40 reviews) | 9.0 (78 reviews) | 
  | **Ease of Use** | 7.8 (40 reviews) | 9.2 (79 reviews) | 
  | **Ease of Setup** | 7.7 (31 reviews) | 8.9 (39 reviews) | 
  | **Ease of Admin** | 7.9 (29 reviews) | 9.3 (41 reviews) | 
  | **Quality of Support** | 8.2 (39 reviews) | 8.9 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (29 reviews) | 8.9 (40 reviews) | 
  | **Product Direction (% positive)** | 7.9 (38 reviews) | 8.7 (74 reviews) | 

---
## Pricing

### Phreesia

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Updox

#### Entry-Level Pricing

Plan: Patient Experience

Price: Priced per Provider   Month-to-month or Annual

Description: On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

Key Features:
- Secure Texting
- SMS Texting
- Automated Appointment Reminders

[Browse all 3 editions](https://www.g2.com/products/updox/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | 9.1/10 | 32 |

#### Information Flow

| Feature | Phreesia | Updox | 
|---|---|---|
| **Patient Case Management** | Not enough data | 9.5 (28 reviews) | 
| **Referrals Management** | Not enough data | 9.1 (27 reviews) | 
| **Records Management** | Not enough data | 9.6 (27 reviews) | 

#### Patient Experience

| Feature | Phreesia | Updox | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.8 (24 reviews) | 
| **Team Management** | Not enough data | 8.4 (24 reviews) | 
| **Secure Communications** | Not enough data | 9.4 (29 reviews) | 
| **Patient Experience Management** | Not enough data | 9.0 (27 reviews) | 

### Revenue Cycle Management

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | N/A | N/A |

#### Clinical

| Feature | Phreesia | Updox | 
|---|---|---|
| **Compliance - Revenue Cycle Management (RCM)** | Feature Not Available | Not enough data | 
| **Software Integrations - Revenue Cycle Management (RCM)** | Not enough data | Not enough data | 
| **Task Automation - Revenue Cycle Management (RCM)** | Not enough data | Not enough data | 

#### Financial

| Feature | Phreesia | Updox | 
|---|---|---|
| **Billing Automation - Revenue Cycle Management (RCM)** | Not enough data | Not enough data | 
| **Clearinghouse Integration - Revenue Cycle Management (RCM)** | Not enough data | Not enough data | 
| **Claims Management - Revenue Cycle Management (RCM)** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | 9.2/10 | 56 |

#### Platform

| Feature | Phreesia | Updox | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.3 (48 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.3 (44 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.1 (40 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.1 (46 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.4 (46 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.3 (44 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.2 (38 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.1 (45 reviews) | 

### Clinical Documentation

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | N/A | N/A |

#### Operations

| Feature | Phreesia | Updox | 
|---|---|---|
| **Workflow Optimization - Clinical Documentation** | Not enough data | Not enough data | 
| **EHR Integration - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Communication - Clinical Documentation** | Not enough data | Not enough data | 
| **Transcription Automation - Clinical Documentation** | Not enough data | Not enough data | 
| **CDI Training - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Data Exchange - Clinical Documentation** | Not enough data | Not enough data | 
| **Document Access - Clinical Documentation** | Not enough data | Not enough data | 
| **Digitization - Clinical Documentation** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Phreesia | Updox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Referral Management

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | N/A | N/A |

#### Data Management

| Feature | Phreesia | Updox | 
|---|---|---|
| **EHR Integration** | Not enough data | Not enough data | 
| **Referral Insight** | Not enough data | Not enough data | 
| **Referral Database** | Not enough data | Not enough data | 
| **Data Sharing** | Not enough data | Not enough data | 

#### Visibility

| Feature | Phreesia | Updox | 
|---|---|---|
| **Scheduler** | Not enough data | Not enough data | 
| **Source Tracking** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | 8.7/10 | 19 |
| **Updox** | N/A | N/A |

#### Patient Convenience 

| Feature | Phreesia | Updox | 
|---|---|---|
| **Tablets and Kiosks** | 8.7 (15 reviews) | Not enough data | 
| **Payment Collection** | 8.1 (18 reviews) | Not enough data | 
| **Form Workflow** | 8.5 (16 reviews) | Not enough data | 
| **Patient Check-in** | 7.9 (18 reviews) | Not enough data | 
| **Mobile Patient Intake** | 8.3 (16 reviews) | Not enough data | 

#### Administration 

| Feature | Phreesia | Updox | 
|---|---|---|
| **Patient Data Transfer** | 9.3 (16 reviews) | Not enough data | 
| **HIPAA Compliance** | 9.8 (16 reviews) | Not enough data | 
| **Insurance Credentialing** | 8.1 (18 reviews) | Not enough data | 
| **ID Verification** | 8.3 (15 reviews) | Not enough data | 
| **Appointment Scheduler Integration** | 8.6 (11 reviews) | Not enough data | 
| **E-Signature** | 9.8 (15 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | 9.6/10 | 13 |
| **Updox** | 8.2/10 | 44 |

#### Patient-Centered Functions

| Feature | Phreesia | Updox | 
|---|---|---|
| **Online Presence Management** | 9.6 (9 reviews) | 8.0 (27 reviews) | 
| **Patient Feedback Management** | 9.7 (10 reviews) ✓ Verified | 7.7 (27 reviews) | 
| **Patient Portal** | 9.8 (7 reviews) ✓ Verified | 8.4 (28 reviews) ✓ Verified | 
| **Patient Communications** | 9.6 (8 reviews) ✓ Verified | 9.2 (33 reviews) ✓ Verified | 
| **Integration with Wearables** | Feature Not Available | 7.6 (24 reviews) | 

#### Operations

| Feature | Phreesia | Updox | 
|---|---|---|
| **Workflow Management** | 9.7 (12 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Interoperability** | 9.7 (11 reviews) ✓ Verified | 8.7 (34 reviews) ✓ Verified | 
| **Digital Intake Forms** | 9.2 (11 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | 
| **Engagement Measuring** | 9.7 (10 reviews) ✓ Verified | 7.6 (26 reviews) ✓ Verified | 
| **Patient Satisfaction Management** | 9.8 (8 reviews) ✓ Verified | 8.0 (25 reviews) ✓ Verified | 
| **EHR Integration** | 9.4 (8 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 
| **IPC Systems Integration** | 9.8 (7 reviews) | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Phreesia | Updox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (9 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | 8.7/10 | 21 |

#### Technology

| Feature | Phreesia | Updox | 
|---|---|---|
| **Telecommunications** | Not enough data | 8.6 (19 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.0 (15 reviews) | 
| **EHR Integration** | Not enough data | 8.7 (17 reviews) | 

#### Administration

| Feature | Phreesia | Updox | 
|---|---|---|
| **Practice Branding** | Not enough data | 8.2 (15 reviews) | 
| **Practice Specific** | Not enough data | 8.3 (16 reviews) | 
| **Charting And Documentation** | Not enough data | 8.3 (18 reviews) | 

#### Compliance

| Feature | Phreesia | Updox | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.5 (21 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.6 (19 reviews) | 

### Medical Billing

| Product | Score | Reviews |
|---|---|---|
| **Phreesia** | N/A | N/A |
| **Updox** | N/A | N/A |

#### Agentic AI - Medical Billing

| Feature | Phreesia | Updox | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)

**Unique to Phreesia (6):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Medical Billing Software](https://www.g2.com/categories/medical-billing), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Referral Management Software](https://www.g2.com/categories/referral-management)

**Unique to Updox (1):** [Telemedicine Software](https://www.g2.com/categories/telemedicine)


---
## Reviewer Demographics

### By Company Size

| Segment | Phreesia | Updox | 
|---|---|---|
| **Small-Business** | 56.8% | 87.1% | 
| **Mid-Market** | 36.4% | 7.9% | 
| **Enterprise** | 6.8% | 5.0% | 

### By Industry

#### Phreesia

- **Hospital & Health Care:** 45.5%
- **Medical Practice:** 34.1%
- **Health, Wellness and Fitness:** 13.6%
- **Accounting:** 4.5%
- **Human Resources:** 2.3%

#### Updox

- **Medical Practice:** 45.5%
- **Hospital & Health Care:** 28.7%
- **Health, Wellness and Fitness:** 12.9%
- **Mental Health Care:** 5.9%
- **Public Relations and Communications:** 2.0%
- **Pharmaceuticals:** 2.0%
- **Medical Devices:** 1.0%
- **Management Consulting:** 1.0%
- **Alternative Medicine:** 1.0%

---
## Alternatives

### Alternatives to Phreesia

- [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Clearwave](https://www.g2.com/products/clearwave/reviews) — 4.7/5 stars (14 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (361 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4097 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

### Alternatives to Updox

- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (577 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (361 reviews)

---
## Top Discussions

### Phreesia

- Title: [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) — 1 comment
  > **Top comment:** "Usually a browser-based portal that uses an encrypted connection to your practice's EHR software, and can push discrete data to your database - basically..."

### Updox

- Title: [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) — 5 comments
  > **Top comment:** "Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email."
- Title: [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) — 2 comments
  > **Top comment:** "I do not know. That is a corporate matter."
- Title: [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) — 1 comment
  > **Top comment:** "Comment deleted by user."
- Title: [When when we get a custom link for each provider.](https://www.g2.com/discussions/36893-when-when-we-get-a-custom-link-for-each-provider) — 1 comment, 1 upvote
  > **Top comment:** "Custom login for each provider.  Username and Password."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/phreesia-vs-updox)