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Compare PHP-FPM and osTicket 
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At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
PHP-FPM
Star Rating
(11)4.8 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PHP-FPMosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while PHP-FPM, being more of a backend solution, does not focus on ticket management, leading to a less favorable comparison in this area.
- Reviewers mention that osTicket's email to case feature scores highly at 9.0, making it easy for users to convert emails into support tickets, whereas PHP-FPM lacks this specific functionality, as it is primarily a process manager for PHP applications.
- G2 users highlight that osTicket's workflow management is rated at 8.0, allowing for efficient ticket handling, while PHP-FPM does not provide any built-in workflow management features, which can be a drawback for users needing structured support processes.
- Users on G2 indicate that osTicket's SLA management is rated at 8.0, ensuring timely responses to customer inquiries, whereas PHP-FPM does not offer SLA management capabilities, making it less suitable for businesses that require strict service level agreements.
- Reviewers say that osTicket's quality of support is rated at 6.9, which, while lower than PHP-FPM's 7.2, still provides a dedicated support system for ticketing issues, whereas PHP-FPM's support is more technical and less focused on user experience.
- Users report that osTicket's customization options score 7.1, allowing businesses to tailor the software to their needs, while PHP-FPM, being a server-side technology, offers limited customization in terms of user interface and experience.
Pricing
Entry-Level Pricing
PHP-FPM
No pricing availableosTicket
No pricing availableFree Trial
PHP-FPM
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
9.3
7
8.8
41
Ease of Use
9.0
7
8.2
41
Ease of Setup
8.3
6
8.0
29
Ease of Admin
8.6
6
8.3
29
Quality of Support
6.7
5
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
10.0
8
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
PHP-FPM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
18.2%
Consulting
9.1%
Recreational Facilities and Services
9.1%
Medical Devices
9.1%
Other
27.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
PHP-FPM has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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