# PhoneBurner vs Ringy (formerly iSales) Comparison --- ## AI Generated Summary - **G2 reviewers report** that PhoneBurner excels in user experience, with many praising its intuitive interface that allows for minimal clicks to get to the next dial. Users appreciate the ability to create custom folders and rules based on call dispositions, making it easy to organize follow-ups effectively. - **Users say** that PhoneBurner offers exceptional support during onboarding, with one reviewer highlighting the meticulous and detail-oriented assistance provided by their onboarding team. This level of support helps new users feel confident in navigating the software's features. - **Reviewers mention** that Ringy (formerly iSales) shines in its lead management capabilities, particularly its ability to respond to leads immediately with automated texts and emails. This feature is likened to having a personal assistant, which can significantly enhance responsiveness to potential clients. - **According to verified reviews** , PhoneBurner has a higher overall satisfaction score compared to Ringy, reflecting its strong performance in areas like quality of support and ease of use. Users have rated PhoneBurner highly for its straightforward setup and administration processes. - **Users highlight** that while Ringy offers visually pleasing navigation and effective drip marketing features, it lacks the same level of recent user feedback and support that PhoneBurner has garnered. This could indicate a need for improvement in user engagement and satisfaction. - **G2 reviewers note** that PhoneBurner’s ability to record calls and manage prospect data is highly rated, with users appreciating the detailed tracking and organization features. In contrast, Ringy’s performance in these areas is seen as slightly less robust, which may affect users who prioritize comprehensive call tracking. | | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | | **Total Reviews** | 284 | 58 | | **Largest Market Segment** | Small-Business (80.1% of reviews) | Small-Business (53.7% of reviews) | | **Entry Level Price** | Free Trial Per Month | No pricing available | --- ## Top Pros & Cons ### PhoneBurner Pros: - Time-saving (33 reviews) - Ease of Use (30 reviews) Cons: - Dialer Limitations (8 reviews) - Expensive (8 reviews) ### Ringy (formerly iSales) Pros: - Ease of Use (1 reviews) - Easy Navigation (1 reviews) Cons: - Expensive (1 reviews) --- ## Ratings Comparison | Rating | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Meets Requirements** | 9.4 (238 reviews) | 8.7 (41 reviews) | | **Ease of Use** | 9.3 (241 reviews) | 9.0 (41 reviews) | | **Ease of Setup** | 9.1 (137 reviews) | Not enough data | | **Ease of Admin** | 9.2 (92 reviews) | Not enough data | | **Quality of Support** | 9.6 (240 reviews) | 8.6 (40 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (88 reviews) | Not enough data | | **Product Direction (% positive)** | 9.4 (227 reviews) | 8.8 (39 reviews) | --- ## Pricing ### PhoneBurner #### Entry-Level Pricing Plan: Free Trial Price: Free Trial Per Month Description: Truly free trial, no credit card needed: Key Features: - Full-featured free trial [Browse all 2 editions](https://www.g2.com/products/phoneburner/pricing) #### Free Trial Yes ### Ringy (formerly iSales) #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | N/A | N/A | | **Ringy (formerly iSales)** | 8.5/10 | 39 | #### Sales Force Automation | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Contact & Account Management** | Not enough data | 9.0 (27 reviews) | | **Partner Relationship Mgmt. (PRM)** | Not enough data | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | Not enough data | 8.8 (31 reviews) | | **Task / Activity Management** | Not enough data | 8.5 (31 reviews) | | **Territory & Quota Management** | Not enough data | Feature Not Available | | **Desktop Integration** | Not enough data | 9.0 (31 reviews) | | **Product & Price List Management** | Not enough data | Feature Not Available | | **Quote & Order Management** | Not enough data | Feature Not Available | | **Customer Contract Management** | Not enough data | Feature Not Available | #### Marketing Automation | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Email Marketing** | Not enough data | 8.4 (30 reviews) | | **Campaign Management** | Not enough data | 9.2 (31 reviews) | | **Lead Management** | Not enough data | 9.3 (32 reviews) | | **Marketing ROI Analytics** | Not enough data | 8.3 (23 reviews) | #### Customer Support | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Case Management** | Not enough data | 8.6 (25 reviews) | | **Customer Support Portal** | Not enough data | 8.3 (10 reviews) | | **Knowledge Base** | Not enough data | 8.4 (26 reviews) | | **Call Center Features** | Not enough data | 8.0 (25 reviews) | | **Support Analytics** | Not enough data | Feature Not Available | #### Reporting & Analytics | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Reporting** | Not enough data | 9.2 (26 reviews) | | **Dashboards** | Not enough data | 8.9 (32 reviews) | | **Forecasting** | Not enough data | Feature Not Available | #### Mobile & Social | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Social Collaboration Features** | Not enough data | 8.0 (21 reviews) | | **Social Network Integration** | Not enough data | 6.9 (17 reviews) | | **Mobile User Support** | Not enough data | 7.5 (29 reviews) | #### Platform | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Feature Not Available | | **Sandbox / Test Environments** | Not enough data | Feature Not Available | | **Document & Content Mgmt.** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | 9.3 (5 reviews) | | **Output Document Generation** | Not enough data | Not enough data | #### Integration | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Feature Not Available | #### Generative AI | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | 8.5/10 | 181 | | **Ringy (formerly iSales)** | N/A | N/A | #### Dialing Options | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Preview Dialing** | 9.3 (161 reviews) ✓ Verified | Not enough data | | **Progressive Dialing** | 9.3 (144 reviews) ✓ Verified | Not enough data | | **Predictive Dialing** | 7.1 (7 reviews) | Not enough data | #### Agent Tools | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Whisper Coaching ** | 8.2 (91 reviews) | Not enough data | | **Callback Scheduling ** | 8.9 (136 reviews) ✓ Verified | Not enough data | | **Call Recording ** | 9.3 (138 reviews) ✓ Verified | Not enough data | #### Automation | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Voice Activity Detection** | Feature Not Available | Not enough data | | **Interactive Voice Response (IVR)** | 8.2 (96 reviews) ✓ Verified | Not enough data | | **Call Scrubbing** | 8.8 (118 reviews) | Not enough data | #### Agentic AI - Auto Dialer | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | 7.5 (8 reviews) | Not enough data | | **Cross-system Integration** | 9.1 (11 reviews) | Not enough data | #### AI Capabilities - Auto Dialer | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Call Prioritization and List Optimization** | 8.6 (6 reviews) | Not enough data | | **Compliance Monitoring** | 9.7 (6 reviews) | Not enough data | | **Speech Analytics and Sentiment Analysis** | 6.7 (6 reviews) | Not enough data | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | N/A | N/A | | **Ringy (formerly iSales)** | 8.5/10 | 10 | #### Text Messaging | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Bulk SMS** | Not enough data | 9.3 (10 reviews) | | **Two-Way Text Messaging** | Not enough data | 9.3 (10 reviews) | | **Text Scheduler** | Not enough data | 8.3 (9 reviews) | | **Automatic Replies** | Not enough data | 9.3 (10 reviews) | | **Automatic URL Shortening** | Not enough data | 7.5 (8 reviews) | | **MMS Marketing** | Not enough data | 8.5 (8 reviews) | | **Personalization** | Not enough data | 9.0 (10 reviews) | | **Transactional SMS** | Not enough data | 8.7 (10 reviews) | #### SMS Platform | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Reporting** | Not enough data | 8.5 (8 reviews) | | **Automation** | Not enough data | 9.6 (9 reviews) | | **White Label** | Not enough data | 8.6 (7 reviews) | | **Text-to-Landline** | Not enough data | 6.0 (7 reviews) | | **Short Codes** | Not enough data | 7.6 (7 reviews) | | **API Integration** | Not enough data | 8.3 (5 reviews) | #### Agentic AI - SMS Marketing | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | N/A | N/A | | **Ringy (formerly iSales)** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | 9.1/10 | 61 | | **Ringy (formerly iSales)** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Open Rates** | Feature Not Available | Not enough data | | **Link Activity** | 8.8 (41 reviews) | Not enough data | | **Attachment Activity** | 9.0 (40 reviews) | Not enough data | #### Customizations | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Email Platform Integration** | 9.4 (47 reviews) | Not enough data | | **Email Scheduling** | 9.0 (28 reviews) | Not enough data | | **Notifications** | Feature Not Available | Not enough data | | **Email Categorization** | Feature Not Available | Not enough data | | **Templates** | 9.5 (51 reviews) | Not enough data | #### Generative AI | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **PhoneBurner** | 9.2/10 | 146 | | **Ringy (formerly iSales)** | 9.1/10 | 24 | #### Agentic AI - Outbound Call Tracking | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Autonomous Task Execution** | 8.9 (6 reviews) | Not enough data | | **Natural Language Interaction** | 8.9 (6 reviews) | Not enough data | #### Calling | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Record Calls** | 9.1 (115 reviews) | 8.9 (11 reviews) | | **Generate Location** | 8.8 (102 reviews) | 9.5 (22 reviews) | | **Call Types** | 9.2 (116 reviews) | 9.0 (21 reviews) | | **Click-to-Call** | 9.4 (95 reviews) | 9.6 (23 reviews) | | **Auto Dialer** | 9.5 (10 reviews) | Not enough data | #### Contacts | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Personalization** | 9.4 (127 reviews) | 9.1 (23 reviews) | | **Information Locater** | 9.1 (118 reviews) | 9.1 (21 reviews) | | **Record Prospect Data** | 9.2 (118 reviews) | 8.7 (22 reviews) | #### Insights | Feature | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Notes** | 9.4 (131 reviews) | 9.0 (23 reviews) | | **Daily Summary** | 9.5 (132 reviews) | 8.9 (19 reviews) | | **Automated Voicemails** | 9.6 (130 reviews) | 9.7 (18 reviews) | | **Automated Emails** | 9.1 (122 reviews) | 9.1 (23 reviews) | | **Sorts Prospects** | 9.1 (123 reviews) | 9.0 (19 reviews) | | **Automated Note Taking** | 8.6 (6 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Unique to PhoneBurner (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) **Unique to Ringy (formerly iSales) (2):** [CRM Software](https://www.g2.com/categories/crm), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | PhoneBurner | Ringy (formerly iSales) | |---|---|---| | **Small-Business** | 80.1% | 53.7% | | **Mid-Market** | 16.2% | 20.4% | | **Enterprise** | 3.6% | 25.9% | ### By Industry #### PhoneBurner - **Financial Services:** 15.8% - **Insurance:** 15.1% - **Real Estate:** 9.9% - **Marketing and Advertising:** 8.1% - **Information Technology and Services:** 6.3% - **Computer Software:** 4.4% - **Banking:** 3.3% - **Staffing and Recruiting:** 2.9% - **Telecommunications:** 1.8% - **Construction:** 1.8% - **Other:** 30.5% #### Ringy (formerly iSales) - **Insurance:** 90.7% - **Health, Wellness and Fitness:** 3.7% - **Real Estate:** 1.9% - **Hospital & Health Care:** 1.9% - **Airlines/Aviation:** 1.9% --- ## Alternatives ### Alternatives to PhoneBurner - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews) - [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (793 reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) — 4.8/5 stars (76 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2035 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2382 reviews) - [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (396 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1814 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) ### Alternatives to Ringy (formerly iSales) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) — 4.5/5 stars (650 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews) --- ## Top Discussions ### PhoneBurner - Title: [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) — 2 comments > **Top comment:** "Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill..." - Title: [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) — 1 comment > **Top comment:** "Unlimited # of Days. Limited to 60 minutes of call time. " - Title: [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) — 1 comment, 1 upvote > **Top comment:** "I've found it really depends on your internet speed. Sometimes by closing everything down and restarting your network, it corrects itself." - Title: [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "PhoneBurner features a robust, custom reporting engine. Build reports on-the-fly, or have them conveniently emailed to you. Promote transparency and..." - Title: [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Pre-record as many voicemails as you want. As soon as you know you've reached voicemail you click a button (no need to wait for the beep). PhoneBurner..." ### Ringy (formerly iSales) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/phoneburner-vs-ringy-formerly-isales)