Compare PhoneBurner and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (50.3% of reviews)
Entry-Level Pricing
Free Trial Per Month
No pricing available
PhoneBurner
Star Rating
(282)4.7 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansRingCentral Contact Center
Star Rating
(193)4.1 out of 5
Market Segments
Small-Business (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in user experience, with many praising its intuitive interface that allows for minimal clicks to get to the next dial. Users appreciate the ability to create custom folders and rules based on call dispositions, making it easy to organize follow-ups effectively.
- Users say that RingCentral Contact Center shines in unifying customer interactions across multiple channels, leveraging AI-powered efficiency. This feature is particularly beneficial for businesses looking to streamline their communication processes and enhance customer service.
- Reviewers mention that PhoneBurner offers exceptional support during onboarding, with users highlighting the meticulous and detail-oriented assistance they received. This level of support helps new users feel confident in navigating the platform and utilizing its features effectively.
- According to verified reviews, RingCentral Contact Center is noted for its responsive customer support, with users appreciating the quick resolution of requests on the first call. This reliability is crucial for busy teams that need immediate assistance without delays.
- G2 reviewers highlight that PhoneBurner has a strong focus on customization, allowing users to tailor their experience to fit specific workflows. This flexibility is a significant advantage for small businesses that require a solution that adapts to their unique needs.
- Users report that while RingCentral Contact Center provides robust features, some find it less user-friendly compared to PhoneBurner. The complexity of certain functionalities can pose challenges for teams that prioritize ease of use and quick setup.
Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
RingCentral Contact Center
No pricing availableFree Trial
PhoneBurner
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.4
237
8.4
150
Ease of Use
9.3
240
8.6
153
Ease of Setup
9.1
136
8.4
84
Ease of Admin
9.2
92
8.3
50
Quality of Support
9.6
239
8.0
134
Has the product been a good partner in doing business?
9.6
88
8.1
51
Product Direction (% positive)
9.4
226
7.2
141
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
9.3
161
|
Verified
8.4
24
|
Verified
9.3
144
|
Verified
8.1
22
|
Verified
7.1
7
7.2
10
Agent Tools
8.2
91
7.4
22
|
Verified
8.9
136
|
Verified
8.0
22
|
Verified
9.3
138
|
Verified
8.4
26
|
Verified
Automation
Feature Not Available
8.3
21
|
Verified
8.2
96
|
Verified
8.3
25
|
Verified
8.8
118
8.0
22
|
Verified
Agentic AI - Auto Dialer
7.5
8
7.5
12
9.2
10
8.2
15
AI Capabilities - Auto Dialer
8.6
6
8.2
10
9.7
6
8.5
10
6.7
6
8.2
11
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
Not enough data
8.9
48
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.8
46
|
Verified
Not enough data
7.9
39
|
Verified
Generative AI
Not enough data
6.7
26
Functions
Not enough data
8.3
66
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.9
15
Not enough data
Not enough data
Not enough data
8.6
16
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
40
Not enough data
Customizations
9.4
47
Not enough data
9.0
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
51
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
8.9
6
Not enough data
8.9
6
Not enough data
Calling
9.1
115
Not enough data
8.8
102
Not enough data
9.2
116
Not enough data
9.4
95
Not enough data
9.5
10
Not enough data
Contacts
9.4
127
Not enough data
9.1
118
Not enough data
9.2
118
Not enough data
Insights
9.4
131
Not enough data
9.5
132
Not enough data
9.6
130
Not enough data
9.1
122
Not enough data
9.1
123
Not enough data
8.6
6
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PhoneBurner and RingCentral Contact Center are categorized as Auto Dialer
Unique Categories
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
RingCentral Contact Center is categorized as Contact Center, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.9%
Insurance
15.1%
Real Estate
10.0%
Marketing and Advertising
8.1%
Information Technology and Services
6.3%
Other
44.6%
Telecommunications
7.2%
Computer Software
7.2%
Financial Services
6.7%
Consumer Services
6.7%
Staffing and Recruiting
5.6%
Other
66.7%
Alternatives
Discussions
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How long is PhoneBurner free trial?
1 Comment
AB
Unlimited # of Days. Limited to 60 minutes of call time. Read more
How do you stop calls from breaking up?
1 Comment
AM
I've found it really depends on your internet speed. Sometimes by closing everything down and restarting your network, it corrects itself.Read more
RingCentral Contact Center has no more discussions with answers
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