# Phone.com vs Vonage Business Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Phone.com. Users appreciate the platform's **easy setup for calling and messaging** and its seamless integration with other tools, which enhances their daily operations.
- **Users say** that Vonage offers superior call quality, with many highlighting the platform's ability to deliver **high-quality calls** and instant text message delivery. In contrast, while Phone.com provides a reliable service, some users feel it lacks the same level of call quality and features.
- **Reviewers mention** that Vonage's user interface is intuitive, making it easy to navigate and use on a daily basis. This is reflected in their high ratings for usability, whereas Phone.com, while functional, has received mixed feedback regarding its overall user experience.
- **According to verified reviews** , Vonage Business Communications shines in customer support, with users noting timely updates and helpful assistance. Phone.com also has a commendable support team, with users praising their **seamless onboarding process** and responsive service, particularly from their sales team.
- **G2 reviewers highlight** that Vonage's features, such as **conference calls** and **desk-to-desk calls** , are particularly well-received, making it a strong choice for businesses that rely on collaboration. Phone.com, while offering essential features, may not provide the same breadth of advanced functionalities.
- **Users report** that Phone.com is a cost-effective solution for small businesses needing a dedicated business phone without the need for additional hardware. However, Vonage's broader feature set and higher satisfaction ratings suggest it may offer better long-term value for businesses looking for comprehensive communication solutions.



| | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Star Rating** | 3.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 34 | 502 | 
| **Largest Market Segment** | Small-Business (76.7% of reviews) | Small-Business (60.4% of reviews) | 
| **Entry Level Price** | $21.99 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Phone.com

Pros:
- Business Tools (2 reviews)
- Customer Service (2 reviews)

Cons:
- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)

### Vonage Business Communications

Pros:
- Ease of Use (20 reviews)
- Reliability (10 reviews)

Cons:
- Texting Limitations (8 reviews)
- Call Drops (4 reviews)

---
## Ratings Comparison
| Rating | Phone.com | Vonage Business Communications | 
|---|---|---|
  | **Meets Requirements** | 7.8 (23 reviews) | 9.0 (404 reviews) | 
  | **Ease of Use** | 7.6 (23 reviews) | 9.0 (409 reviews) | 
  | **Ease of Setup** | 8.2 (11 reviews) | 8.7 (230 reviews) | 
  | **Ease of Admin** | 7.8 (9 reviews) | 8.8 (187 reviews) | 
  | **Quality of Support** | 7.7 (21 reviews) | 8.7 (392 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.2 (9 reviews) | 8.9 (187 reviews) | 
  | **Product Direction (% positive)** | 6.1 (21 reviews) | 8.4 (399 reviews) | 

---
## Pricing

### Phone.com

#### Entry-Level Pricing

Plan: Plus Users

Price: $21.99 1 User Per Month

Description: Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.

Key Features:
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.

[Browse all 3 editions](https://www.g2.com/products/phone-com/pricing)

#### Free Trial

No

### Vonage Business Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Vonage Business Communications** | N/A | N/A |

#### Collaboration Tools

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Feature Not Available | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Vonage Business Communications** | 8.7/10 | 12 |

#### Basic Communication - Cloud PBX

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Call Management** | Not enough data | 9.3 (10 reviews) | 
| **Communication Management** | Not enough data | 8.8 (10 reviews) | 
| **Scalability** | Not enough data | 8.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | 
| **Accessibility** | Not enough data | 9.3 (10 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (9 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | 
| **Support and Reliability** | Not enough data | 8.7 (10 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | 8.9/10 | 17 |
| **Vonage Business Communications** | 8.6/10 | 336 |

#### Platform Basics - VoIP Providers

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | 
| **Call Management** | Not enough data | 8.5 (17 reviews) | 
| **Network monitoring** | Not enough data | 9.0 (13 reviews) | 
| **Integrations** | Not enough data | 8.6 (14 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (13 reviews) | 
| **SIP trunking services** | Not enough data | 7.8 (13 reviews) | 

#### Basic Communication

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Phone Calls** | 9.1 (15 reviews) ✓ Verified | 9.3 (308 reviews) ✓ Verified | 
| **Video Calls** | 9.2 (8 reviews) ✓ Verified | 8.3 (154 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (9 reviews) | 8.9 (218 reviews) ✓ Verified | 
| **Screen Sharing** | 8.8 (7 reviews) | 8.5 (140 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (11 reviews) ✓ Verified | 9.1 (223 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.8 (10 reviews) ✓ Verified | 9.3 (258 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 

#### Access

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Software Pairing** | Feature Not Available | 8.8 (174 reviews) | 
| **Browser Extension** | 9.0 (8 reviews) | 8.8 (184 reviews) ✓ Verified | 
| **Individual Download** | Feature Not Available | 8.9 (206 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Hold Music** | 8.6 (11 reviews) ✓ Verified | 8.6 (221 reviews) ✓ Verified | 
| **Automated Attendants** | 9.1 (11 reviews) | 8.9 (236 reviews) | 
| **VOiP Number** | 9.0 (13 reviews) ✓ Verified | 9.3 (264 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Vonage Business Communications** | 8.8/10 | 55 |

#### Agentic AI - UCaaS Platforms

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 8.6 (30 reviews) | 
| **Native VoIP** | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.0 (23 reviews) ✓ Verified | 

#### Features

| Feature | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (38 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.0 (29 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (29 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (23 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Phone.com (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Vonage Business Communications (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Phone.com | Vonage Business Communications | 
|---|---|---|
| **Small-Business** | 76.7% | 60.4% | 
| **Mid-Market** | 16.7% | 32.8% | 
| **Enterprise** | 6.7% | 6.8% | 

### By Industry

#### Phone.com

- **Computer Software:** 13.8%
- **Marketing and Advertising:** 10.3%
- **Transportation/Trucking/Railroad:** 6.9%
- **Real Estate:** 6.9%
- **Insurance:** 6.9%
- **Airlines/Aviation:** 3.4%
- **Business Supplies and Equipment:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Construction:** 3.4%
- **Consumer Services:** 3.4%
- **Other:** 37.9%

#### Vonage Business Communications

- **Staffing and Recruiting:** 11.9%
- **Information Technology and Services:** 7.6%
- **Insurance:** 7.0%
- **Financial Services:** 4.4%
- **Real Estate:** 4.2%
- **Computer Software:** 3.8%
- **Facilities Services:** 3.4%
- **Law Practice:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Phone.com

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3384 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (202 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56460 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (930 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

### Alternatives to Vonage Business Communications

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (930 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56460 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)

---
## Top Discussions

### Phone.com

- Title: [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) — 1 comment
  > **Top comment:** "Yes it is. I’ve been using it for 9 months "

### Vonage Business Communications

- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments
  > **Top comment:** "Vonage provide VOIP services."
- Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote
  > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS."
- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment
  > **Top comment:** "VOIP"
- Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote
  > **Top comment:** "hey"
- Title: [i would like to use as personal at home  contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote
  > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information.  If you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/phone-com-vs-vonage-business-communications)