Compare Phone.com and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (75.9% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
$21.99 1 User Per Month
No pricing available
Phone.com
Star Rating
(33)3.5 out of 5
Market Segments
Small-Business (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansTwilio
Star Rating
(507)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Twilio excels in reliability and scalability, with users praising its well-documented APIs and seamless integration for messaging and notifications. One user noted, "I love Twilio's reliability, scalability, and easy API integration," highlighting its effectiveness for app developers.
- Users say Phone.com provides a user-friendly experience for small businesses, particularly for those needing a dedicated business phone without the hassle of additional hardware. A reviewer mentioned, "Phone.com allows me to have a business phone without having a separate physical phone," showcasing its convenience.
- Reviewers mention that Twilio's setup process is intuitive, with many finding it simpler than expected. One user shared, "Setup was very simpler than I expected," which reflects the positive sentiment around its onboarding experience.
- According to verified reviews, Phone.com shines in customer support, with users highlighting the helpfulness of their sales team. A user remarked, "I was able to get the help I needed to move my phone to Phone.com," indicating a smooth transition process aided by responsive support.
- G2 reviewers report that Twilio has a higher overall satisfaction score, with a rating of 4.2 compared to Phone.com’s 3.5. This suggests that users generally find Twilio to be a more effective solution for their communication needs, particularly in terms of functionality and performance.
- Users say that while Phone.com offers a competitive entry-level price, Twilio's extensive features and capabilities may justify its higher cost for businesses looking for advanced communication solutions. One user described Twilio as "the best and most user-friendly SMS platform I have ever used for marketing," emphasizing its value for marketing professionals.
Pricing
Entry-Level Pricing
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Twilio
No pricing availableFree Trial
Phone.com
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
7.8
23
8.8
367
Ease of Use
7.6
23
8.2
373
Ease of Setup
8.2
11
7.7
212
Ease of Admin
7.8
9
7.9
196
Quality of Support
7.7
21
7.8
333
Has the product been a good partner in doing business?
7.2
9
8.0
187
Product Direction (% positive)
6.1
21
8.3
356
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
108
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.4
104
|
Verified
Support
Not enough data
7.6
106
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.1
15
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
8.8
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
9.0
8
Not enough data
Feature Not Available
Not enough data
Advanced Features
8.6
11
|
Verified
Not enough data
9.1
11
Not enough data
9.0
13
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Phone.com and Twilio are categorized as VoIP Providers
Unique Categories
Phone.com is categorized as UCaaS Platforms and Video Conferencing
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, and Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Marketing and Advertising
10.3%
Transportation/Trucking/Railroad
6.9%
Real Estate
6.9%
Insurance
6.9%
Other
55.2%
Computer Software
17.7%
Information Technology and Services
11.0%
Marketing and Advertising
6.8%
Financial Services
5.1%
Internet
4.9%
Other
54.5%
Discussions
Is Phonecom legit?
1 Comment
CW
Yes it is. I’ve been using it for 9 months Read more
Phone.com has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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