# Phone.com vs Podium Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in user experience, with many praising its intuitive interface and features like call summarization and AI tracking. Users appreciate how easy it is to navigate the platform, which enhances their day-to-day operations.
- **Users say** that Phone.com provides a straightforward solution for businesses needing a dedicated phone line without the hassle of physical hardware. This flexibility is highlighted by users who value the ability to manage their business communications seamlessly.
- **Reviewers mention** that Podium's implementation process is quick and efficient, with many noting the helpfulness of its reviews management feature, which has reportedly led to an increase in customer reviews for businesses using the platform.
- **According to verified reviews** , Phone.com shines in customer support, with users highlighting the responsiveness and helpfulness of their sales team. One user specifically noted a seamless transition to Phone.com, thanks to the support they received during the process.
- **G2 reviewers indicate** that while Podium has a higher overall satisfaction score, Phone.com users appreciate its affordability and straightforward pricing model, making it an attractive option for small businesses on a budget.
- **Users report** that Podium's advanced features, such as AI-driven call tracking, set it apart from Phone.com, which, while effective, lacks some of the more sophisticated tools that Podium offers for enhancing customer engagement and operational efficiency.



| | Phone.com | Podium | 
|---|---|---|
| **Star Rating** | 3.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 34 | 2,095 | 
| **Largest Market Segment** | Small-Business (76.7% of reviews) | Small-Business (60.4% of reviews) | 
| **Entry Level Price** | $21.99 1 User Per Month | Contact Us Per Month | 

---
## Top Pros & Cons

### Phone.com

Pros:
- Business Tools (2 reviews)
- Customer Service (2 reviews)

Cons:
- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)

### Podium

Pros:
- Ease of Use (393 reviews)
- Helpful (352 reviews)

Cons:
- Missing Features (95 reviews)
- Messaging Issues (94 reviews)

---
## Ratings Comparison
| Rating | Phone.com | Podium | 
|---|---|---|
  | **Meets Requirements** | 7.8 (23 reviews) | 9.1 (1755 reviews) | 
  | **Ease of Use** | 7.6 (23 reviews) | 9.3 (1774 reviews) | 
  | **Ease of Setup** | 8.2 (11 reviews) | 9.1 (1102 reviews) | 
  | **Ease of Admin** | 7.8 (9 reviews) | 9.3 (903 reviews) | 
  | **Quality of Support** | 7.7 (21 reviews) | 9.0 (1632 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.2 (9 reviews) | 9.2 (921 reviews) | 
  | **Product Direction (% positive)** | 6.1 (21 reviews) | 8.9 (1738 reviews) | 

---
## Pricing

### Phone.com

#### Entry-Level Pricing

Plan: Plus Users

Price: $21.99 1 User Per Month

Description: Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.

Key Features:
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.

[Browse all 3 editions](https://www.g2.com/products/phone-com/pricing)

#### Free Trial

No

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.5/10 | 46 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Phone.com | Podium | 
|---|---|---|
| **Reliability** | Not enough data | 8.0 (40 reviews) | 
| **Data Security** | Not enough data | 8.7 (41 reviews) | 

#### Interaction

| Feature | Phone.com | Podium | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.0 (42 reviews) | 
| **Natural Conversation** | Not enough data | 8.2 (41 reviews) | 
| **Understanding** | Not enough data | 8.3 (41 reviews) | 
| **Context Management** | Not enough data | 8.3 (41 reviews) | 
| **Customizability** | Not enough data | 8.3 (40 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Phone.com | Podium | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.1 (41 reviews) | 
| **Error Learning** | Not enough data | 7.8 (42 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Phone.com | Podium | 
|---|---|---|
| **Creativity** | Not enough data | 8.1 (42 reviews) | 
| **Content Accuracy** | Not enough data | 7.9 (42 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Phone.com | Podium | 
|---|---|---|
| **API Flexibility** | Not enough data | Feature Not Available | 
| **Update Frequency and Utility** | Not enough data | 8.4 (42 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.5 (41 reviews) | 
| **Software Integration** | Not enough data | 8.5 (40 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Phone.com | Podium | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.0/10 | 268 |

#### Messenger

| Feature | Phone.com | Podium | 
|---|---|---|
| **Sequencing** | Not enough data | 8.3 (158 reviews) | 
| **AI** | Not enough data | 7.7 (208 reviews) | 
| **Live Chat** | Not enough data | 9.1 (223 reviews) | 
| **Customization Interface** | Not enough data | Feature Not Available | 

#### Channels

| Feature | Phone.com | Podium | 
|---|---|---|
| **Social Media** | Not enough data | 7.9 (211 reviews) | 
| **Website** | Not enough data | 8.6 (221 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.3 (239 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.0 (195 reviews) | 

#### Customers

| Feature | Phone.com | Podium | 
|---|---|---|
| **Targeting** | Not enough data | 8.2 (153 reviews) | 
| **Profiles** | Not enough data | 8.4 (155 reviews) | 
| **Analytics** | Not enough data | 8.5 (223 reviews) | 
| **Lead Gathering** | Not enough data | 8.3 (222 reviews) | 
| **Sales Conversion** | Not enough data | 8.5 (223 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 4.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 4.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 4.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.9 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (13 reviews) | 
| **Decision Making** | Not enough data | 4.9 (13 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.9/10 | 68 |

#### Platform Basics

| Feature | Phone.com | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (66 reviews) | 
| **Interoperability** | Not enough data | 8.5 (64 reviews) | 
| **Performance** | Not enough data | 9.1 (65 reviews) | 

#### Platform Data

| Feature | Phone.com | Podium | 
|---|---|---|
| **Dashboard** | Not enough data | 9.1 (65 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (65 reviews) | 

#### Platform Additional Functionality

| Feature | Phone.com | Podium | 
|---|---|---|
| **Cloud** | Not enough data | 8.5 (63 reviews) | 
| **Mobility** | Not enough data | 9.1 (65 reviews) | 
| **Messaging** | Not enough data | 9.3 (65 reviews) | 

#### Platform Content

| Feature | Phone.com | Podium | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (64 reviews) | 

#### Agentic AI - Automotive Marketing

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (9 reviews) | 
| **Decision Making** | Not enough data | 6.7 (9 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.7/10 | 275 |

#### Text Messaging

| Feature | Phone.com | Podium | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (243 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 8.4 (187 reviews) | 
| **Automatic Replies** | Not enough data | 8.6 (240 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | 8.3 (213 reviews) ✓ Verified | 
| **MMS Marketing** | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.5 (233 reviews) ✓ Verified | 
| **Transactional SMS** | Not enough data | 8.5 (216 reviews) ✓ Verified | 

#### SMS Platform

| Feature | Phone.com | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (223 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.6 (224 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | 7.6 (202 reviews) ✓ Verified | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 8.2 (206 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (24 reviews) | 
| **Decision Making** | Not enough data | 5.7 (24 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 8.1/10 | 432 |

#### Channels

| Feature | Phone.com | Podium | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (327 reviews) | 
| **Open Listening** | Not enough data | 8.1 (324 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Phone.com | Podium | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.3 (340 reviews) | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.5 (376 reviews) | 
| **Inbound Identification** | Not enough data | 8.4 (367 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (339 reviews) | 

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (237 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (232 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.6/10 | 95 |

#### Productivity Tools

| Feature | Phone.com | Podium | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (87 reviews) | 
| **Internal Discussion** | Not enough data | Feature Not Available | 
| **Assignments and Tasks** | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 9.2 (90 reviews) | 
| **Integrations** | Not enough data | 8.4 (87 reviews) | 
| **Tagging System** | Not enough data | 8.0 (88 reviews) | 

#### Analytics

| Feature | Phone.com | Podium | 
|---|---|---|
| **Trends** | Not enough data | Feature Not Available | 
| **Performance Tracking** | Not enough data | Feature Not Available | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (23 reviews) | 
| **Decision Making** | Not enough data | 6.0 (23 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Collaboration Tools

| Feature | Phone.com | Podium | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Phone.com | Podium | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Phone.com | Podium | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Feature Not Available | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 8.8/10 | 33 |

#### Responses

| Feature | Phone.com | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (15 reviews) | 
| **Route To Human** | Not enough data | 9.2 (15 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (15 reviews) | 

#### Automation - AI Agents

| Feature | Phone.com | Podium | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (17 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.8 (20 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (17 reviews) | 
| **Document Processing** | Not enough data | 8.8 (16 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (18 reviews) | 

#### Platform

| Feature | Phone.com | Podium | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (16 reviews) | 
| **Integration** | Not enough data | 9.0 (17 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (15 reviews) | 

#### Autonomy -  AI Agents

| Feature | Phone.com | Podium | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.6 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (15 reviews) | 
| **Task Execution** | Not enough data | 8.6 (16 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (16 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (15 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |

#### Responses

| Feature | Phone.com | Podium | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (33 reviews) | 
| **Control** | Not enough data | 8.4 (33 reviews) | 
| **Route To Human** | Not enough data | 8.9 (33 reviews) | 
| **Menu bars** | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | 8.2 (32 reviews) | 

#### Platform

| Feature | Phone.com | Podium | 
|---|---|---|
| **Live chat** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Feature Not Available | 
| **Branding** | Not enough data | 8.5 (31 reviews) | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.8 (32 reviews) | 
| **Collection of information** | Not enough data | 8.9 (31 reviews) | 

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (32 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (31 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 8.3/10 | 346 |

#### Conversational Platform

| Feature | Phone.com | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (297 reviews) | 
| **Omnichannel** | Not enough data | 8.4 (253 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (166 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (182 reviews) | 

#### Support Automation

| Feature | Phone.com | Podium | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.5 (258 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (166 reviews) | 
| **Transcripts** | Not enough data | 8.7 (169 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (174 reviews) | 

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (153 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (155 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 8.4/10 | 800 |

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (246 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (244 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Phone.com | Podium | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (699 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.0 (725 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (509 reviews) | 
| **In-App Messaging** | Not enough data | 9.0 (665 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 7.3 (295 reviews) | 

####  Internal Use

| Feature | Phone.com | Podium | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (617 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.9 (677 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.6 (646 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (627 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (634 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (598 reviews) ✓ Verified | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | 8.8/10 | 17 |
| **Podium** | 6.6/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Phone.com | Podium | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 6.8 (11 reviews) | 
| **Call Management** | Not enough data | 6.5 (11 reviews) | 
| **Network monitoring** | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | 5.8 (11 reviews) | 
| **Virtual PBX** | Not enough data | 5.8 (10 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (10 reviews) | 

#### Basic Communication

| Feature | Phone.com | Podium | 
|---|---|---|
| **Phone Calls** | 9.1 (15 reviews) ✓ Verified | 8.4 (42 reviews) | 
| **Video Calls** | 9.2 (8 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 8.1 (9 reviews) | Feature Not Available | 
| **Screen Sharing** | 8.8 (7 reviews) | Feature Not Available | 
| **Conference Calls** | 8.8 (11 reviews) ✓ Verified | Feature Not Available | 
| **Desk-to-Desk Calls** | 8.8 (10 reviews) ✓ Verified | 7.3 (37 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (7 reviews) | 

#### Access

| Feature | Phone.com | Podium | 
|---|---|---|
| **Browser Extension** | 9.0 (8 reviews) | Feature Not Available | 

#### Advanced Features

| Feature | Phone.com | Podium | 
|---|---|---|
| **Hold Music** | 8.6 (11 reviews) ✓ Verified | 6.7 (39 reviews) | 
| **Automated Attendants** | 9.1 (11 reviews) | Feature Not Available | 
| **VOiP Number** | 9.0 (13 reviews) ✓ Verified | 8.1 (39 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Phone.com | Podium | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Phone.com | Podium | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | 7.3/10 | 764 |

#### Consumer Intelligence

| Feature | Phone.com | Podium | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.1 (634 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.4 (519 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.5 (561 reviews) ✓ Verified | 

#### Reporting

| Feature | Phone.com | Podium | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.4 (526 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 8.9 (652 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Phone.com | Podium | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.5 (519 reviews) | 
| **Social Media Management** | Not enough data | 7.3 (203 reviews) | 
| **Digital Media Monitoring** | Not enough data | 8.3 (513 reviews) | 

#### In-House Management

| Feature | Phone.com | Podium | 
|---|---|---|
| **Employee Performance** | Not enough data | 8.6 (504 reviews) | 
| **Team Workflow** | Not enough data | 8.6 (504 reviews) ✓ Verified | 

#### Generative AI

| Feature | Phone.com | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (139 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 5.6 (12 reviews) | 
| **Decision Making** | Not enough data | 5.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Phone.com** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Phone.com | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Phone.com (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Phone.com | Podium | 
|---|---|---|
| **Small-Business** | 76.7% | 60.4% | 
| **Mid-Market** | 16.7% | 34.7% | 
| **Enterprise** | 6.7% | 4.9% | 

### By Industry

#### Phone.com

- **Computer Software:** 13.8%
- **Marketing and Advertising:** 10.3%
- **Transportation/Trucking/Railroad:** 6.9%
- **Real Estate:** 6.9%
- **Insurance:** 6.9%
- **Airlines/Aviation:** 3.4%
- **Business Supplies and Equipment:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Construction:** 3.4%
- **Consumer Services:** 3.4%
- **Other:** 37.9%

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

---
## Alternatives

### Alternatives to Phone.com

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3369 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3550 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (199 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56364 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (917 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)

---
## Top Discussions

### Phone.com

- Title: [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) — 1 comment
  > **Top comment:** "Yes it is. I’ve been using it for 9 months "

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/phone-com-vs-podium)