Reviews say that Simplified excels in its user-friendly interface, with an Ease of Use score of 8.9, while Perplexity, despite a higher score of 9.4, is noted for its more complex features that may require a steeper learning curve.
Users report that Simplified's Ease of Setup score of 8.7 is commendable, but Perplexity shines with a score of 9.7, making it easier for new users to get started quickly without extensive training.
Reviewers mention that Simplified has a robust Quality of Support score of 8.9, with many users appreciating the responsive customer service, whereas Perplexity's score of 8.4 indicates room for improvement in support responsiveness.
G2 users highlight that Simplified has a strong presence in the Small-Business market, with 94.5% of reviews coming from this segment, while Perplexity, with 70.0%, may not cater as effectively to small businesses.
Users on G2 report that both products have been good partners in business, with Simplified scoring 9.1 and Perplexity slightly higher at 9.2, indicating a strong relationship with their user base.
Reviewers mention that Simplified's Product Direction score of 9.0 reflects a commitment to continuous improvement, while Perplexity's score of 9.4 suggests a more proactive approach to feature updates and user feedback integration.
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