# Best Conversation Intelligence Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,497 reviews) | Revenue intelligence with deal-pattern coaching | "[Brilliant AI, Extremely Intuitive Platform](https://www.g2.com/survey_responses/gong-review-12892641)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,880 reviews) | AI meeting summaries with frictionless capture | "[Essential for Sales Calls and Follow-Up](https://www.g2.com/survey_responses/fathom-review-12950761)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,647 reviews) | Conversation intelligence inside CRM workflows | "[Centralized Sales Management with a Great UI, Integrations, and Organized Training](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,246 reviews) | Conversation logging tied to native CRM | "[Automates Follow-Ups and Reminders, So No Lead Slips Through](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | Behavioral signal analysis for deal dynamics | "[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | Contact-center CXA with conversation intelligence | "[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,560 reviews) | Agent workspace for intelligent outbound | "[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)" | | 9 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (493 reviews) | Lightweight meeting transcription with broad integrations | "[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)" | | 10 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,218 reviews) | — | "[Mindtickle enhances sales performance through ongoing learning opportunities](https://www.g2.com/survey_responses/mindtickle-review-12946564)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 194 ### Category Stats (Jun 2026) - **Average Rating**: 4.63/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: GTM Studio - Powered by ZoomInfo (+1.13%) - Among all products in this category, GTM Studio - Powered by ZoomInfo recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 120,300+ Authentic Reviews - 194+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Fathom](https://www.g2.com/products/fathom-video/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence&secure%5Btoken%5D=e277fe520db365336df408e67d3590bc7b6ef93c7b8b508be1c76ddc785172ac&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Gong](https://www.g2.com/products/gong/reviews) Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 6,497 **How Do G2 Users Rate Gong?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Gong?** - **Seller:** [Gong](https://www.g2.com/sellers/gong) - **Company Website:** https://www.gong.io - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @Gong_io (7,641 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10454372/ (2,546 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Mid-Market, 18% Enterprise #### What Are Gong's Pros and Cons? **Pros:** - Helpful (301 reviews) - Ease of Use (240 reviews) - Call Recording (194 reviews) - Accuracy (188 reviews) - AI Summary (186 reviews) **Cons:** - Call Issues (119 reviews) - Recording Issues (77 reviews) - AI Inaccuracy (69 reviews) - AI Limitations (67 reviews) - Missing Features (60 reviews) ### What Do G2 Reviewers Say About Gong? *AI-generated summary from verified user reviews* **Pros:** - Users find Gong's **time-saving insights** invaluable, providing excellent visibility into customer conversations and enhancing coaching efficiency. - Users appreciate the **ease of use** of Gong, finding it user-friendly for reviewing calls and insights. - Users appreciate the **call recording feature** of Gong for its ease of use and valuable insights it provides. - Users value Gong for its **exceptional transcription accuracy** , transforming conversations into actionable insights effortlessly. - Users appreciate the **AI-driven insights** of Gong, which enhance productivity and streamline sales processes effectively. **Cons:** - Users experience **call access issues** with Gong, finding it hard to retrieve older recordings efficiently. - Users report frequent **recording issues** with Gong, including inaccurate transcriptions and difficulties in accessing old calls. - Users experience **AI inaccuracy** that impacts the reliability of insights and effectiveness of communication tools. - Users find the **AI limitations** of Gong frustrating, particularly regarding accuracy and integration with their CRM systems. - Users find the **search functionality lacking** , particularly missing support for Teams and limited action item suggestions. #### What Are Recent G2 Reviews of Gong? **"[Brilliant AI, Extremely Intuitive Platform](https://www.g2.com/survey_responses/gong-review-12892641)"** **Rating:** 5.0/5.0 stars *— Lilian S.* [Read full review](https://www.g2.com/survey_responses/gong-review-12892641) --- **"[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)"** **Rating:** 5.0/5.0 stars *— Connor H.* [Read full review](https://www.g2.com/survey_responses/gong-review-12837945) --- #### What Are G2 Users Discussing About Gong? - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for) - [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment - [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment ### 2. [Fathom](https://www.g2.com/products/fathom-video/reviews) Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. **Average Rating:** 5.0/5.0 **Total Reviews:** 6,880 **How Do G2 Users Rate Fathom?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Fathom?** - **Seller:** [Fathom](https://www.g2.com/sellers/fathom) - **Company Website:** https://www.fathom.ai/ - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/fathom-video (184 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are Fathom's Pros and Cons? **Pros:** - Accuracy (1444 reviews) - Ease of Use (1361 reviews) - AI Summary (1119 reviews) - Action Items (1002 reviews) - Helpful (995 reviews) **Cons:** - Meeting Management (415 reviews) - Recording Issues (258 reviews) - Call Issues (171 reviews) - Recording Limitations (164 reviews) - Joining Issues (161 reviews) ### What Do G2 Reviewers Say About Fathom? *AI-generated summary from verified user reviews* **Pros:** - Users highly value Fathom's **accuracy in transcriptions** , making post-meeting follow-ups efficient and hassle-free. - Users love the **ease of use** of Fathom, enjoying its straightforward UI and seamless multi-system compatibility. - Users love the **effortless setup and customization** of Fathom, enhancing their meeting experience seamlessly across platforms. - Users appreciate the **actionable items** from Fathom, enhancing call notes and streamlining follow-ups effectively. - Users value Fathom for its **helpfulness in automating note-taking** , enhancing productivity and organization in meetings. **Cons:** - Users express frustration with **Fathom appearing as a participant** , complicating meeting attribution and reporting. - Users experience **recording issues** with Fathom, including inaccurate transcripts and unwanted constant recordings. - Users face **call attribution issues** that complicate reporting and tracking of ad hoc meetings effectively. - Users are annoyed by **constant recording limitations** that can lead to unintended recordings during meetings. - Users are frustrated with Fathom's **joining issues** , needing manual intervention and wishing for better participant communication. #### What Are Recent G2 Reviews of Fathom? **"[Essential for Sales Calls and Follow-Up](https://www.g2.com/survey_responses/fathom-review-12950761)"** **Rating:** 5.0/5.0 stars *— Yasu C.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12950761) --- **"[Excellent Free Plan, Solid Support, and a robust MCP](https://www.g2.com/survey_responses/fathom-review-13001468)"** **Rating:** 4.5/5.0 stars *— Robert M.* [Read full review](https://www.g2.com/survey_responses/fathom-review-13001468) --- ### 3. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,647 **How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 34% Enterprise #### What Are Agentforce Sales (formerly Salesforce Sales Cloud)'s Pros and Cons? **Pros:** - Ease of Use (2065 reviews) - Features (1726 reviews) - Lead Management (1174 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) **Cons:** - Learning Curve (1092 reviews) - Limitations (791 reviews) - Complexity (682 reviews) - Expensive (612 reviews) - Limited Features (584 reviews) ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Agentforce Sales, streamlining workflows and enhancing productivity for sales teams. - Users value the **intuitive flow and visual interface** of Agentforce Sales, streamlining lead management and opportunity tracking. - Users value the **360-degree view and scalability** of Agentforce Sales, enhancing lead follow-up and overall productivity. - Users value the **centralized customer data** of Salesforce Sales Cloud, enabling efficient management of leads and relationships. - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflow and supporting unique business processes effectively. **Cons:** - Users find the **learning curve challenging** due to complex setups and navigation of security layers. - Users find the **limited package options** frustrating, especially regarding relay options and governance challenges post-Hyperforce migration. - Users find the **complexity of configurations** overwhelming, impacting their experience with Agentforce Sales. - Users find the product to be **rather expensive** , suggesting improvements for cost-effectiveness and customizable options. - Users express dissatisfaction with the **limited features** in Agentforce Sales, particularly regarding package inclusions and updates. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Centralized Sales Management with a Great UI, Integrations, and Organized Training](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474)"** **Rating:** 4.0/5.0 stars *— Juan Pablo C.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474) --- **"[Sales Cloud Streamlines Our Pipeline with Powerful Automation and Insights](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12998010)"** **Rating:** 4.0/5.0 stars *— Carlos V.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12998010) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### 4. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,246 **How Do G2 Users Rate HubSpot Sales Hub?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind HubSpot Sales Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are HubSpot Sales Hub's Pros and Cons? **Pros:** - Ease of Use (1430 reviews) - Helpful (760 reviews) - Features (702 reviews) - Lead Management (671 reviews) - Intuitive (617 reviews) **Cons:** - Missing Features (500 reviews) - Limited Features (472 reviews) - Learning Curve (447 reviews) - Expensive (344 reviews) - Limited Customization (319 reviews) ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Sales Hub to be **very easy to use** , making it ideal for both beginners and experienced salespeople. - Users appreciate the **excellent email metrics and support** from HubSpot Sales Hub, enhancing their campaign effectiveness. - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly. - Users value the **intuitive lead management** of HubSpot Sales Hub, which simplifies tracking and automates workflows effectively. - Users appreciate the **intuitive design** of HubSpot Sales Hub, making it easy to navigate and manage sales information. **Cons:** - Users feel the **missing features** in HubSpot Sales Hub hinder its effectiveness and require more development for better functionality. - Users find the **limited features** of HubSpot Sales Hub basic, leading to complications and requiring upgrades for better functionality. - Users find the **learning curve steep** in HubSpot Sales Hub, particularly with advanced features and data importing challenges. - Users find HubSpot Sales Hub to be **expensive** , particularly as their company expands or needs advanced features. - Users find the **limited customization** options in HubSpot Sales Hub restrictive for their needs and budget constraints. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[Automates Follow-Ups and Reminders, So No Lead Slips Through](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644)"** **Rating:** 4.5/5.0 stars *— Prabhat C.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644) --- **"[Comprehensive and User-Friendly CRM for Streamlined Sales Processes](https://www.g2.com/survey_responses/hubspot-sales-hub-review-9655871)"** **Rating:** 4.5/5.0 stars *— Raj K.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-9655871) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### 5. [Substrata](https://www.g2.com/products/substrata-substrata/reviews) Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,093 **How Do G2 Users Rate Substrata?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Substrata?** - **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea) - **Company Website:** https://www.substrata.me/ - **Year Founded:** 2020 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @SubstrataHQ (517 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/substrata-company/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 46% Small-Business, 41% Mid-Market #### What Are Substrata's Pros and Cons? **Pros:** - Accuracy (535 reviews) - Helpful (441 reviews) - Conversation Analysis (390 reviews) - Insights (336 reviews) - Time-saving (277 reviews) **Cons:** - Learning Curve (307 reviews) - Limited Customization (147 reviews) - Complexity (118 reviews) - Time-Consuming (102 reviews) - Dashboard Issues (99 reviews) ### What Do G2 Reviewers Say About Substrata? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **clarity and accuracy** provided by Substrata, enhancing communication with stakeholders and entrepreneurs. - Users find Substrata **extremely helpful** for project organization, client communication, and supplier management efficiency. - Users value the **clarity and precision in communication** that Substrata provides, enhancing strategic outreach and alignment. - Users appreciate the **accurate client communication** and insightful tracking features of Substrata, enhancing their messaging effectively. - Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach. **Cons:** - Users experience a challenging **learning curve** with Substrata, requiring time and effort for effective usage. - Users note **limited customization** , wishing for more tailored views and metrics to enhance their experience with Substrata. - Users find the **initial setup and complex interface** of Substrata overwhelming, hindering a smooth experience. - Users find the **time-consuming setup and analysis** of Substrata can hinder their efficiency and experience. - Users find the dashboard initially **overwhelming and unintuitive** , hindering their ability to efficiently access necessary insights. #### What Are Recent G2 Reviews of Substrata? **"[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)"** **Rating:** 4.5/5.0 stars *— Melissa L.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12619141) --- **"[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)"** **Rating:** 4.5/5.0 stars *— Blake M.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12617983) --- ### 6. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 **How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind GTM Studio - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Mid-Market, 24% Enterprise #### What Are GTM Studio - Powered by ZoomInfo's Pros and Cons? **Pros:** - Features (27 reviews) - Lead Generation (27 reviews) - Ease of Use (25 reviews) - Data Accuracy (21 reviews) - Data Quality (19 reviews) **Cons:** - Expensive (17 reviews) - Data Inaccuracy (13 reviews) - Cost (11 reviews) - Learning Curve (10 reviews) - Complexity (9 reviews) ### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable B2B contact data** and filtering options of GTM Studio, optimizing their prospecting efforts. - Users value the **high-quality leads generated** by GTM Studio, enhancing targeting and engagement strategies significantly. - Users find GTM Studio's **ease of use** invaluable, appreciating its simple setup and effective lead enrichment capabilities. - Users value the **data accuracy** of GTM Studio, enabling precise targeting and effective marketing campaigns. - Users appreciate the **reliable data quality** of GTM Studio, enabling efficient prospect targeting and effective outreach campaigns. **Cons:** - Users often find the product to be **expensive** , which detracts from their overall satisfaction with the tool. - Users often face **data inaccuracy** issues with GTM Studio, leading to wasted efforts and complicating outreach processes. - Users find the **pricing steep** for smaller teams, making it less feasible for those with limited budgets. - Users find the **learning curve steep** initially due to the platform's complexity and extensive features. - Users find the platform's **complexity overwhelming** initially, requiring training and clear processes to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) --- **"[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) --- #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users find Talkdesk's interface to be **user-friendly** , enabling easy access to conversations and enhancing workflow efficiency. - Users appreciate the **efficiency** of Talkdesk, enjoying seamless communication and improved operational performance across platforms. - Users appreciate the **reliable platform** of Talkdesk, enjoying seamless functionality and easy setup for enhanced productivity. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing support and efficiency for customer teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing agent efficiency and collaboration with minimal effort. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users face frequent **technical issues** with Talkdesk, including call quality problems and system glitches requiring restarts. - Users find the **missing features** in Talkdesk frustrating, particularly regarding spellcheck and ticket status updates. - Users experience **notification issues** with Talkdesk, leaving them unaware of unexpected offline status changes. - Users face significant **connection issues** with Talkdesk, causing disruptions and frustration in daily operations and support. #### What Are Recent G2 Reviews of Talkdesk? **"[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)"** **Rating:** 5.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12980010) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,560 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (399 reviews) - Ease of Use (384 reviews) - Efficiency (355 reviews) - Features (248 reviews) - Lead Generation (219 reviews) **Cons:** - Call Issues (212 reviews) - Dialer Issues (110 reviews) - Missing Features (81 reviews) - Dialer Limitations (65 reviews) - Connection Issues (60 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users value Nooks for its **time-saving capabilities** , enhancing efficiency and simplifying their daily workflows. - Users rave about the **ease of use** of Nooks, praising its simple setup and beginner-friendly navigation. - Users love the **efficiency** of Nooks, significantly enhancing their productivity and call management experience daily. - Users value the **efficient parallel dialing** and collaboration features of Nooks, significantly enhancing their productivity and teamwork. - Users value the **effective lead generation** capabilities of Nooks, facilitating numerous successful calls and connections. **Cons:** - Users face **call issues** with Nooks, including glitches and challenges with dialing features during connected calls. - Users report experiencing **dialer issues** with Nooks, including information loss and difficulties retrieving call logs. - Users find the **missing features** in Nooks frustrating, especially regarding sorting leads and operating multiple tabs. - Users experience **dialer limitations** with inaccurate detection of wrong numbers, affecting connect rates negatively. - Users experience **connection issues** with Nooks, reporting delays during call setups that can hinder efficiency. #### What Are Recent G2 Reviews of Nooks? **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- **"[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)"** **Rating:** 5.0/5.0 stars *— Ashish O.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12757886) --- ### 9. [Otter.ai](https://www.g2.com/products/otter-ai/reviews) Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023. **Average Rating:** 4.4/5.0 **Total Reviews:** 493 **How Do G2 Users Rate Otter.ai?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Otter.ai?** - **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai) - **Company Website:** https://otter.ai/ - **HQ Location:** Mountain View, California - **Twitter:** @otter_ai (17,074 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35593855/ (282 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 70% Small-Business, 20% Mid-Market #### What Are Otter.ai's Pros and Cons? **Pros:** - Ease of Use (145 reviews) - Helpful (123 reviews) - Accuracy (105 reviews) - Transcription (100 reviews) - Meetings (96 reviews) **Cons:** - Recording Issues (66 reviews) - Accuracy Issues (55 reviews) - AI Inaccuracy (47 reviews) - Inaccuracy (46 reviews) - Missing Features (46 reviews) ### What Do G2 Reviewers Say About Otter.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and accurate meeting summaries effortlessly. - Users find Otter.ai **incredibly helpful** for real-time note-taking and easy sharing post-meeting. - Users value the **high transcription accuracy** of Otter.ai, ensuring effective summaries and detailed notes from conversations. - Users appreciate the **accuracy of transcriptions** from Otter.ai, enhancing their experience with clear and concise summaries. - Users love the **detailed meeting summaries** provided by Otter.ai, making note-taking unnecessary and enhancing productivity. **Cons:** - Users express disappointment with **recording issues** when Otter fails to join calls or manage noise effectively. - Users face **accuracy issues** with Otter.ai's transcriptions, requiring significant corrections and unreliable speaker identification during discussions. - Users experience **AI inaccuracy** with Otter.ai, requiring corrections post-transcription and struggling with accents and terminology. - Users experience **inaccuracy issues** with Otter.ai, needing to manually correct transcripts due to poor recognition and context understanding. - Users find that Otter.ai lacks **essential features** like better language support and reliable speaker identification, impacting usability. #### What Are Recent G2 Reviews of Otter.ai? **"[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)"** **Rating:** 4.5/5.0 stars *— Hawa L.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12340187) --- **"[Efficient Transcription, Keeps Work Organized.](https://www.g2.com/survey_responses/otter-ai-review-12559937)"** **Rating:** 5.0/5.0 stars *— Pratiksha S.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12559937) --- #### What Are G2 Users Discussing About Otter.ai? - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai) - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote - [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote - [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote ### 10. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com **Average Rating:** 4.7/5.0 **Total Reviews:** 2,218 **How Do G2 Users Rate Mindtickle?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Mindtickle?** - **Seller:** [MindTickle](https://www.g2.com/sellers/mindtickle) - **Company Website:** https://www.mindtickle.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @mindtickle (5,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2337411/ (679 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Therapy Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Enterprise, 29% Mid-Market #### What Are Mindtickle's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (28 reviews) - Intuitive (27 reviews) - Knowledge Improvement (26 reviews) - Solutions (26 reviews) **Cons:** - Missing Features (14 reviews) - Slow Loading (14 reviews) - Limited Features (13 reviews) - Slow Performance (12 reviews) - Learning Curve (11 reviews) ### What Do G2 Reviewers Say About Mindtickle? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **straightforward and easy-to-use interface** of MindTickle, facilitating efficient training and support. - Users value the **interactive teaching strategies** of MindTickle, enhancing their sales training experience significantly. - Users appreciate the **intuitive design** of Mindtickle, which simplifies complex tasks and enhances the learning experience. - Users value Mindtickle for its **interactive training and immediate feedback** , enhancing knowledge retention and application effectively. - Users value Mindtickle's **interactive teaching strategies** , enhancing sales training with high-quality videos and engaging methodologies. **Cons:** - Users express concern over the **missing live features** and find navigation complex, impacting overall user experience. - Users experience **slow loading times** in Mindtickle, impacting productivity during critical sales and marketing activities. - Users express frustration with Mindtickle's **limited features** , particularly regarding integration with essential management tools. - Users report **slow performance** with Mindtickle, particularly during heavy content use, affecting productivity and user experience. - Users dislike the **learning curve** with interruptions and difficulties in progressing through non-sequential courses on Mindtickle. #### What Are Recent G2 Reviews of Mindtickle? **"[Mindtickle enhances sales performance through ongoing learning opportunities](https://www.g2.com/survey_responses/mindtickle-review-12946564)"** **Rating:** 5.0/5.0 stars *— Wolf S.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12946564) --- **"[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)"** **Rating:** 5.0/5.0 stars *— Ravindran G.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12908229) --- #### What Are G2 Users Discussing About Mindtickle? - [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for) - [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for) ### 11. [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 577 **How Do G2 Users Rate Balto?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Balto?** - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** https://www.balto.ai/ - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto_ai (243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16265721/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Mid-Market, 24% Enterprise #### What Are Balto's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Helpful (48 reviews) - Accuracy (22 reviews) - Call Recording (16 reviews) - Customer Support (16 reviews) **Cons:** - Call Issues (20 reviews) - Accuracy Issues (12 reviews) - AI Inaccuracy (11 reviews) - Missing Features (9 reviews) - Pop-up Issues (7 reviews) ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Balto’s **ease of use** , finding it straightforward to navigate and beneficial for improving performance. - Users find Balto's **helpfulness** remarkable, saving significant time and enhancing customer interactions during calls. - Users rave about Balto's **accuracy** , appreciating its reliable prompts and effective call summaries for successful interactions. - Users value the **accuracy and detail** of Balto's call recordings, enhancing their overall call experience. - Users appreciate the **immediate support and guidance** from Balto, enhancing their overall communication efficiency. **Cons:** - Users report **call issues** with Balto, including bugs, timeouts, and difficulties in recording and retrieving notes. - Users find that Balto has **accuracy issues** , often providing vague answers and missing parts of conversations. - Users experience **AI inaccuracy** , noting vagueness and irrelevant suggestions that hinder effective communication. - Users express frustration with **missing features** like dynamic prompt stability and data loss during connection issues. - Users often face **pop-up issues** with Balto, which disrupt workflow and hinder focus during important conversations. #### What Are Recent G2 Reviews of Balto? **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 12. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,628 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Features (102 reviews) - Call Tracking (90 reviews) - Helpful (76 reviews) - Call Recording (64 reviews) **Cons:** - Missing Features (29 reviews) - Integration Issues (26 reviews) - Call Issues (23 reviews) - Expensive (22 reviews) - Learning Curve (22 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, enjoying seamless tracking and efficient call management features. - Users appreciate the **ease of use and powerful tracking features** of CallRail, enhancing call management and marketing insights. - Users value the **powerful insights** from CallRail, effectively tracking call sources and campaign performance. - Users find the **powerful insights** from CallRail invaluable for tracking and understanding their call sources effectively. - Users appreciate the **call recording and transcription features** of CallRail, enhancing communication and customer satisfaction efforts. **Cons:** - Users find **missing features** like combined automations and natural voice quality diminish CallRail's overall effectiveness. - Users experience **integration issues** with third-party apps, requiring additional support for smooth functionality. - Users often face **call issues** with CallRail, including difficulties with call forwarding and inaccurate sentiment ratings. - Users find CallRail **expensive** , especially as minute pricing accumulates and integration costs with other services add up. - Users find the **learning curve challenging** , particularly with time-consuming setup and complicated bulk management for multiple clients. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 13. [Jiminny](https://www.g2.com/products/jiminny/reviews) Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 927 **How Do G2 Users Rate Jiminny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Jiminny?** - **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny) - **Company Website:** https://www.jiminny.com - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @JiminnyInc (384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10815921/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Mid-Market, 31% Small-Business #### What Are Jiminny's Pros and Cons? **Pros:** - Helpful (77 reviews) - Ease of Use (67 reviews) - AI Summary (62 reviews) - Time-saving (60 reviews) - Call Recording (59 reviews) **Cons:** - Call Issues (40 reviews) - AI Inaccuracy (29 reviews) - Accuracy Issues (25 reviews) - AI Limitations (15 reviews) - Recording Issues (11 reviews) ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Jiminny, finding it intuitive for reviewing calls and gaining insights. - Users find Jiminny's platform to be **extremely easy to navigate** , enhancing their daily meeting experiences effortlessly. - Users commend Jiminny for its **automated call summaries** , making it easy to review and recall important conversation details. - Users value Jiminny for its **time-saving capabilities** , significantly enhancing efficiency in managing sales call records and follow-ups. - Users benefit from **call recording** that helps identify key moments and provides valuable insights for future follow-ups. **Cons:** - Users face **call issues** with Jiminny, including inconsistent recordings and challenging settings functionality that hinder usability. - Users experience **AI inaccuracy** in transcriptions and interpretations, affecting the overall effectiveness of Jiminny. - Users experience **accuracy issues** with Jiminny's transcription, as it often misinterprets words and misses key conversation points. - Users note that Jiminny has **accuracy issues with accents and languages** , which affects usability and feature effectiveness. - Users face **recording issues** , including unpredictable processing times and limitations on adding recordings to calls. #### What Are Recent G2 Reviews of Jiminny? **"[AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration](https://www.g2.com/survey_responses/jiminny-review-12917847)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847) --- **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 14. [Claap](https://www.g2.com/products/claap/reviews) Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Claap?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Claap?** - **Seller:** [Claap](https://www.g2.com/sellers/claap) - **Year Founded:** 2021 - **HQ Location:** Hempstead, New York - **Twitter:** @claap_io (335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/claap-io/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small-Business, 39% Mid-Market #### What Are Claap's Pros and Cons? **Pros:** - Ease of Use (179 reviews) - Time-saving (157 reviews) - Easy Recording (128 reviews) - Helpful (125 reviews) - Efficiency (121 reviews) **Cons:** - Slow Performance (55 reviews) - Slow Loading (54 reviews) - Recording Limitations (51 reviews) - Recording Issues (48 reviews) - Delays (47 reviews) ### What Do G2 Reviewers Say About Claap? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **effortless ease of use** of Claap, which enhances team communication and simplifies workflows effectively. - Users value the **time-saving features** of Claap, enabling efficient communication and reducing unnecessary meetings effortlessly. - Users appreciate the **easy recording** feature of Claap, making video updates and team communication smooth and efficient. - Users appreciate the **intuitive experience** of Claap, enabling seamless communication and efficient collaboration without complex setups. - Users value the **efficiency** of Claap, as it streamlines workflows and enhances communication without added complexity. **Cons:** - Users experience **slow performance** with Claap, particularly in video processing and a laggy interface during high activity. - Users experience **slow loading times** with Claap, impacting the speed of video processing and overall user experience. - Users note **recording limitations** in Claap, citing slow processing and search inefficiencies that hinder quicker insights sharing. - Users experience **recording issues** such as slowness and glitches, impacting the overall usability of Claap. - Users often experience **delays in video uploads and processing** , which can hinder their workflow and efficiency. #### What Are Recent G2 Reviews of Claap? **"[Great tool for asynchronous team communication](https://www.g2.com/survey_responses/claap-review-12975710)"** **Rating:** 4.0/5.0 stars *— Prem K.* [Read full review](https://www.g2.com/survey_responses/claap-review-12975710) --- **"[Massive Time Saver: Clean UI and Spot-On AI Meeting Summaries](https://www.g2.com/survey_responses/claap-review-12803356)"** **Rating:** 4.0/5.0 stars *— Dipangsu B.* [Read full review](https://www.g2.com/survey_responses/claap-review-12803356) --- ### 15. [Salesloft](https://www.g2.com/products/salesloft/reviews) Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **How Do G2 Users Rate Salesloft?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesloft?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Salesloft's Pros and Cons? **Pros:** - Ease of Use (569 reviews) - Features (342 reviews) - Helpful (338 reviews) - Automation (303 reviews) - Time-saving (267 reviews) **Cons:** - Missing Features (239 reviews) - Call Issues (164 reviews) - Integration Issues (134 reviews) - Limitations (123 reviews) - Learning Curve (116 reviews) ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Salesloft, appreciating its straightforward setup and efficient prospecting features. - Users find Salesloft's **automated task management** and integration capabilities greatly enhance their sales engagement efficiency. - Users find the **helpful integration and user-friendly cadence creation** of Salesloft enhances their productivity and contact management. - Users value the **seamless automation** in Salesloft, making call tracking and cadence creation incredibly efficient. - Users love how Salesloft enhances **time-saving through streamlined outreach** , improving overall sales productivity and efficiency. **Cons:** - Users find **missing features** like domain rotation and text formatting options limit the effectiveness of Salesloft. - Users report **call issues** with Salesloft, including alignment problems and challenges with inbound calling functionality. - Users report **integration issues** with Salesloft, particularly concerning LinkedIn and HubSpot, affecting overall usability. - Users find **limited features** compared to competitors and face challenges with organization and functionality in Salesloft. - Users find the **learning curve steep** , particularly for new users navigating the platform's complex features and customization. #### What Are Recent G2 Reviews of Salesloft? **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### 16. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,566 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 5.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 41% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Aircall, appreciating its seamless integration and reliable performance in managing calls. - Users value the **easy integration** of Aircall, enhancing workflow and streamlining communication with CRM and helpdesk tools. - Users find Aircall to be **exceptionally reliable** , appreciating its ease of use and consistent call quality. - Users appreciate the **intuitive setup** of Aircall, enabling easy integration and seamless communication for all team members. - Users value **call recording** in Aircall for enhancing record-keeping and improving communication efficiency with clients. **Cons:** - Users experience **connection issues** with Aircall, including call quality variations and frequent disconnections during calls. - Users report **call issues** with Aircall, including uneven distribution and connection problems affecting communication. - Users frequently face **dialer issues** with Aircall, leading to call handling inconsistencies and frustrating user experiences. - Users note the **absence of essential features** , like text filtering and individual voicemail extensions, impacting efficiency. - Users experience **slow loading** times in Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 17. [Salesken](https://www.g2.com/products/salesken/reviews) Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **How Do G2 Users Rate Salesken?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesken?** - **Seller:** [Salesken](https://www.g2.com/sellers/salesken) - **Year Founded:** 2018 - **HQ Location:** New York, New York - **Twitter:** @SaleskenAi (117 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesken/about (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales, Sales Executive - **Top Industries:** Education Management, E-Learning - **Company Size:** 57% Mid-Market, 37% Enterprise #### What Are Salesken's Pros and Cons? **Pros:** - Helpful (11 reviews) - Feedback Management (7 reviews) - AI Summary (6 reviews) - Automation (6 reviews) - Efficiency (6 reviews) **Cons:** - Call Issues (2 reviews) - Call Limitations (2 reviews) - Poor Transcription (2 reviews) - Recording Issues (2 reviews) - Accuracy Issues (1 reviews) ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **real-time feedback and actionable data** from Salesken that significantly enhance sales team productivity. - Users value the **real-time feedback** from Salesken, enhancing sales team performance and productivity effectively. - Users value the **AI-driven feedback** from Salesken, enhancing call effectiveness and increasing sales productivity significantly. - Users value the **automation** in Salesken, enhancing productivity and streamlining sales processes with actionable insights. - Users value the **efficiency** of Salesken, as it significantly enhances sales team productivity with actionable insights. **Cons:** - Users report **call connectivity issues** that disrupt their experience and hinder effective communication. - Users desire **better call connectivity** and more customization options in Salesken to enhance their experience. - Users are frustrated by the **poor transcription** quality, which significantly hampers their overall satisfaction with Salesken. - Users experience **recording issues** with Salesken, including problems with transcripts and calls failing to connect. - Users express frustration over **accuracy issues** with transcripts that hinder their overall experience with Salesken. #### What Are Recent G2 Reviews of Salesken? **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 18. [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. **Average Rating:** 4.7/5.0 **Total Reviews:** 747 **How Do G2 Users Rate Fireflies.ai?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Fireflies.ai?** - **Seller:** [Fireflies.ai](https://www.g2.com/sellers/fireflies-ai) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @firefliesai (7,516 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10931378 (121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Consulting, Marketing and Advertising - **Company Size:** 79% Small-Business, 18% Mid-Market #### What Are Fireflies.ai's Pros and Cons? **Pros:** - AI Summary (102 reviews) - Ease of Use (89 reviews) - Transcription (86 reviews) - Time-saving (84 reviews) - Transcripts (78 reviews) **Cons:** - AI Inaccuracy (39 reviews) - Meeting Management (32 reviews) - Expensive (26 reviews) - AI Limitations (23 reviews) - Poor Summarization (21 reviews) ### What Do G2 Reviewers Say About Fireflies.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find the **real-time transcription and summaries** by Fireflies.ai to be incredibly accurate and useful for meetings. - Users praise the **ease of use** of Fireflies.ai, highlighting its simplicity and efficiency in managing meetings and tasks. - Users appreciate the **high accuracy** of Fireflies.ai, significantly improving their transcription experience and workflow efficiency. - Users love how Fireflies.ai provides **time-saving automation** , transforming their meeting experience and enhancing productivity. - Users appreciate the **high accuracy** of Fireflies.ai transcripts, significantly improving their note-taking and meeting follow-up experiences. **Cons:** - Users note occasional **AI inaccuracies** in action items and transcription, but overall find the experience satisfactory. - Users struggle with **navigation issues** on Fireflies.ai, raising concerns about data privacy and access for meeting attendees. - Users find the pricing **somewhat costly** for personal use, especially with limited AI features and branding options. - Users express concerns about **AI limitations** regarding data privacy and storage, seeking clearer answers and functionality improvements. - Users find the **poor summarization** of Fireflies.ai frustrating, often requiring extensive edits before sharing with others. #### What Are Recent G2 Reviews of Fireflies.ai? **"[Fast, Accurate Transcription for Voice Notes and Meetings](https://www.g2.com/survey_responses/fireflies-ai-review-12703398)"** **Rating:** 4.5/5.0 stars *— Çağrı P.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12703398) --- **"[Great Automated Summaries, Seamless Slack/CRM Sync, and a Lifesaving Global Search](https://www.g2.com/survey_responses/fireflies-ai-review-12754153)"** **Rating:** 4.0/5.0 stars *— Denis M.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12754153) --- #### What Are G2 Users Discussing About Fireflies.ai? - [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 1 comment - [Does fireflies AI work with teams?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote - [Does fireflies AI work with teams?](https://www.g2.com/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote - [Does fireflies Ai record video?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-record-video) - 1 comment, 1 upvote - [Does fireflies Ai record video?](https://www.g2.com/discussions/does-fireflies-ai-record-video) - 5 comments, 2 upvotes ### 19. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) **Who Is the Company Behind InMoment Experience Improvement (XI) Platform?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 20. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,344 **How Do G2 Users Rate RingEX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10) **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Customer Support (124 reviews) - Helpful (100 reviews) - Reliability (96 reviews) - Phone Calls (93 reviews) **Cons:** - Complex Processes (44 reviews) - Call Issues (42 reviews) - Poor Customer Support (41 reviews) - Customer Service (35 reviews) - Limitations (35 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find RingEX's **ease of use** invaluable, simplifying on-call management and device switching effortlessly. - Users praise the **helpful customer support** of RingEX, enhancing their experience during setup and maintenance. - Users find the **helpful support** from RingEX invaluable for maintaining reliable client communication during setup. - Users praise the **reliability** of RingEX, highlighting excellent call quality and ease of use for support tasks. - Users praise the **high-definition voice quality** and ease of use for effective communication in customer support. **Cons:** - Users find the **onboarding process complex** , which leads to confusion and challenges in setting up the product. - Users report **inconsistent call quality** with RingEX, experiencing lag and performance issues that hinder reliability. - Users struggle with **poor customer support** , facing difficulties in onboarding and getting timely assistance when needed. - Users find it challenging to reach **live customer service** , leading to frustration during onboarding and support issues. - Users experience **interface overwhelm** and occasional performance issues, alongside slower support response times with RingEX. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"** **Rating:** 5.0/5.0 stars *— Raffy B.* [Read full review](https://www.g2.com/survey_responses/ringex-review-11729131) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 21. [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **How Do G2 Users Rate Invoca?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Invoca?** - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** https://www.invoca.com/ - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca (4,204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (387 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Invoca's Pros and Cons? **Pros:** - Helpful (28 reviews) - Ease of Use (25 reviews) - Analytics (23 reviews) - Customer Support (20 reviews) - Attribution Accuracy (19 reviews) **Cons:** - Learning Curve (9 reviews) - Missing Features (9 reviews) - Call Issues (8 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent support** from Invoca, benefiting from dedicated specialists and responsive account management teams. - Users find Invoca's platform remarkably **easy to navigate** , thanks to helpful training and intuitive dashboards. - Users appreciate the **powerful analytics** of Invoca, revealing customer insights that optimize marketing efforts and enhance decisions. - Users commend Invoca's **knowledgeable and responsive customer support** , enhancing overall experience and ensuring effective problem resolution. - Users value the **attribution accuracy** of Invoca, enhancing their marketing efforts and driving sales effectively. **Cons:** - Users struggle with a **steep learning curve** , wishing for a better training system to improve efficiency and ease of use. - Users are frustrated by **missing features** like Spanish translation and complex integrations, limiting Invoca's functionality and scalability. - Users face **call issues** with Invoca, including lack of Spanish support and difficulties with complex tracking features. - Users find the **complexity of reporting setups** and integrations challenging, impacting effective use of Invoca's capabilities. - Users experience **complex setup** challenges with Invoca, requiring time and effort to fully integrate and customize. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 22. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 **How Do G2 Users Rate Convin.ai?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Convin.ai?** - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Enterprise, 32% Mid-Market #### What Are Convin.ai's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Accuracy (7 reviews) - User Interface (6 reviews) - Auditing Efficiency (5 reviews) - Auditing (4 reviews) **Cons:** - Auditing Issues (3 reviews) - Inadequate Reporting (3 reviews) - Call Issues (2 reviews) - Improvement Needed (2 reviews) - Inadequate AI Capabilities (2 reviews) ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Convin.ai to be **very user-friendly** , making it easy to navigate and audit calls efficiently. - Users appreciate the **high accuracy** of Convin.ai in transcription and its effective quality scoring of agent performance. - Users appreciate the **user-friendly interface** of Convin.ai, making it easy to track call stats and insights. - Users value the **auditing efficiency** of Convin.ai, praising its user-friendly interface for easy data access. - Users value the **ease of use for auditing** calls with a user-friendly interface that simplifies data access. **Cons:** - Users face challenges with **auditing issues** , including keyboard inefficiency and incomplete reporting structures affecting usability. - Users face challenges with **inadequate reporting** , including lack of timeline formats and non-user-friendly structures. - Users find **call flow management lacking** , struggling with keyboard usability during audits for efficient call navigation. - Users feel that **improvements are needed** in the solution part, assistance section, and overall efficiency of Convin.ai. - Users face challenges due to **inadequate AI capabilities** , affecting efficiency and accuracy during audits and call management. #### What Are Recent G2 Reviews of Convin.ai? **"[Rapid Innovation and Tailored Automation with Convin](https://www.g2.com/survey_responses/convin-ai-review-12889807)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) --- **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 23. [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Seismic's Content solutions help revenue teams find, personalize, and deliver high-impact, compliant assets that accelerate buyer engagement and drive outcomes at scale. Trusted by approximately 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,753 **How Do G2 Users Rate Seismic Enablement Cloud?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Seismic Enablement Cloud?** - **Seller:** [Seismic](https://www.g2.com/sellers/seismic) - **Year Founded:** 2010 - **HQ Location:** San Diego, CA - **Twitter:** @SeismicSoftware (3,806 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2746866/ (1,307 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Enterprise, 30% Mid-Market #### What Are Seismic Enablement Cloud's Pros and Cons? **Pros:** - Ease of Use (170 reviews) - Easy Sharing (70 reviews) - Document Management (66 reviews) - Helpful (52 reviews) - Data Centralization (42 reviews) **Cons:** - Navigation Difficulty (37 reviews) - Not Intuitive (22 reviews) - Confusion (20 reviews) - Learning Curve (19 reviews) - Poor Search Functionality (18 reviews) ### What Do G2 Reviewers Say About Seismic Enablement Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Seismic Enablement Cloud enhances access to essential content and resources. - Users praise Seismic for its **easy sharing** of assets and valuable insights into customer interests. - Users value the **ease of document sharing and management** with Seismic, ensuring access to up-to-date content effortlessly. - Users find Seismic Enablement Cloud to be exceptionally **helpful** , enhancing content sharing and saving valuable time. - Users value the **centralized access to client and sales materials** , streamlining workflow and enhancing productivity across teams. **Cons:** - Users find **navigation difficult** due to slow loading times and limited search and filtering options, complicating content access. - Users find the **UX not intuitive** , especially when creating reports and building presentations, leading to trial and error. - Users experience **confusion** navigating the wealth of information, complicating document retrieval and email tracking processes. - Users find the **learning curve quite long** , making it challenging to efficiently navigate and utilize Seismic Enablement Cloud. - Users find the **poor search functionality** frustrating, as it complicates finding specific information effectively. #### What Are Recent G2 Reviews of Seismic Enablement Cloud? **"[Intelligent Automation That Streamlines Workflow and Collaboration](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344)"** **Rating:** 5.0/5.0 stars *— Diksha S.* [Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344) --- **"[Seismic Makes Sales Content Easy, Professional, and Field-Ready](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441)"** **Rating:** 5.0/5.0 stars *— Rachel C.* [Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441) --- #### What Are G2 Users Discussing About Seismic Enablement Cloud? - [How do I utilize Seismic’s content personalization features effectively for sales enablement?](https://www.g2.com/discussions/how-do-i-utilize-seismic-s-content-personalization-features-effectively-for-sales-enablement) - [What is Seismic used for?](https://www.g2.com/discussions/what-is-seismic-used-for) - [Who owns seismic software?](https://www.g2.com/discussions/who-owns-seismic-software) - [What is seismic sales enablement?](https://www.g2.com/discussions/what-is-seismic-sales-enablement) - [How much does seismic cost?](https://www.g2.com/discussions/how-much-does-seismic-cost) - 3 comments ### 24. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate CallMiner Eureka?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallMiner Eureka?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are CallMiner Eureka's Pros and Cons? **Pros:** - Innovation (12 reviews) - Ease of Use (11 reviews) - Helpful (11 reviews) - Improvement (10 reviews) - Artificial Intelligence (8 reviews) **Cons:** - Learning Curve (8 reviews) - Missing Features (5 reviews) - Steep Learning Curve (5 reviews) - Difficult Setup (4 reviews) - Training Required (4 reviews) ### What Do G2 Reviewers Say About CallMiner Eureka? *AI-generated summary from verified user reviews* **Pros:** - Users commend CallMiner Eureka for its **innovative features** that significantly enhance QA automation and customer experience insights. - Users find CallMiner Eureka to be **easy to use and set up** , enhancing their QA processes significantly. - Users value the **transformative insights** of CallMiner Eureka, enhancing customer interactions and driving actionable improvements. - Users appreciate the **transformative insights** of CallMiner Eureka that enhance customer experience and operational improvements. - Users highly value the **transformative AI capabilities** of CallMiner Eureka, turning customer interactions into actionable insights. **Cons:** - Users face a **steep learning curve** with CallMiner Eureka, complicating adoption and integration for new users. - Users feel the **missing features** in CallMiner Eureka limit functionality and complicate specific use cases. - Users find the **steep learning curve** of CallMiner Eureka requires significant time and commitment for mastery. - Users find the **difficult setup** of CallMiner Eureka to be a significant barrier for effective utilization and adoption. - Users face a **steep learning curve** with CallMiner Eureka, requiring time and commitment for proficiency. #### What Are Recent G2 Reviews of CallMiner Eureka? **"[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)"** **Rating:** 5.0/5.0 stars *— Phil M.* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) --- **"[Endless Possibilities for Data Insights and Discovery](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) --- #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### 25. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. **Average Rating:** 4.7/5.0 **Total Reviews:** 9,342 **How Do G2 Users Rate Apollo.io?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Apollo.io?** - **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io) - **Company Website:** https://www.apollo.io/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Apollo.io's Pros and Cons? **Pros:** - Ease of Use (1680 reviews) - Helpful (1390 reviews) - Lead Generation (1349 reviews) - Features (1321 reviews) - Time-saving (1152 reviews) **Cons:** - Missing Features (559 reviews) - Inaccurate Data (503 reviews) - Learning Curve (458 reviews) - Limited Features (431 reviews) - Data Inaccuracy (420 reviews) ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Apollo.io, highlighting its user-friendly design and efficient lead generation process. - Users appreciate the **integrated prospecting and outreach** capabilities of Apollo.io, enhancing efficiency in lead generation. - Users value Apollo.io for its **streamlined lead generation** , simplifying outreach and enhancing sales prospecting efficiency. - Users find Apollo.io to have **comprehensive databases and seamless automation** that enhance prospecting efficiency significantly. - Users appreciate the **time-saving benefits** of Apollo.io, allowing them to streamline outreach and enhance productivity. **Cons:** - Users express a desire for **missing features** like more CRM integrations and improved automation options in Apollo.io. - Users report **inaccurate data** in Apollo.io, highlighting issues with outdated and incomplete lead information. - Users experience a **steep learning curve** with Apollo.io's complex interface and unreliable performance, making it challenging to use. - Users find the **limited features** of Apollo.io restrictive, impacting usability and integration options. - Users experience **data inaccuracy** with outdated contact information, which hinders effective outreach and communication efforts. #### What Are Recent G2 Reviews of Apollo.io? **"[One Platform for Prospecting, Outreach, and Pipeline Growth](https://www.g2.com/survey_responses/apollo-io-review-12951676)"** **Rating:** 4.5/5.0 stars *— Satya R.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12951676) --- **"[Best value B2B prospecting tool on the market today](https://www.g2.com/survey_responses/apollo-io-review-12700971)"** **Rating:** 5.0/5.0 stars *— Praveen K.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12700971) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote - [Is Apollo IO free?](https://www.g2.com/discussions/is-apollo-io-free) - 10 comments, 5 upvotes - [What is Apollo io?](https://www.g2.com/discussions/what-is-apollo-io) - 3 comments, 1 upvote ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**