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Compare Percolate and Zoho Desk

See this
side-by-side comparison of Percolate vs. Zoho Desk
based on preference data from user reviews. Percolate rates 3.6/5 stars with 68 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Percolate
Percolate
(68)
3.6 out of 5
Percolate
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Percolate
Percolate
Zoho Desk
Zoho Desk
Market Segments
Percolate
Percolate
Mid-Market (41.8% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Percolate
Percolate
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Percolate vs Zoho Desk

When assessing the two solutions, reviewers found Zoho Desk easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Desk overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Percolate.
  • When comparing quality of ongoing product support, Percolate and Zoho Desk provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Percolate.
Categories
Shared Categories
Percolate
Percolate
Zoho Desk
Zoho Desk
Percolate and Zoho Desk are categorized as Social Customer Service
Pricing
Percolate
Percolate Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Percolate
Percolate
7.4
Responses: 67
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Percolate
Percolate
7.3
Responses: 67
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Percolate
Percolate
7.2
Responses: 24
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Percolate
Percolate
7.6
Responses: 24
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Percolate
Percolate
8.2
Responses: 59
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Percolate
Percolate
8.2
Responses: 23
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Percolate
Percolate
7.0
Responses: 66
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Percolate
Percolate
8.0
Responses: 14
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Percolate
Percolate
8.0
Responses: 11
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Percolate
Percolate
8.7
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Percolate
Percolate
8.8
Responses: 12
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Percolate
Percolate
9.0
Responses: 10
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Percolate
Percolate
8.7
Responses: 14
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Percolate
Percolate
9.1
Responses: 11
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Percolate
Percolate
8.0
Responses: 9
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Percolate
Percolate
8.5
Responses: 9
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Percolate
Percolate
8.8
Responses: 11
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Percolate
Percolate
8.1
Responses: 13
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Percolate
Percolate
7.7
Responses: 11
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Percolate
Percolate
8.2
Responses: 12
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Percolate were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Percolate
Percolate
19.4%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Percolate
Percolate
41.8%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Percolate
Percolate
38.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Percolate
Percolate Industry
Marketing and Advertising
20.6%
Consumer Goods
8.8%
Telecommunications
5.9%
Internet
5.9%
Information Technology and Services
5.9%
Other
52.9%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Percolate
Jennifer P.
Administrator in Retail

We purchased with the intent of replacing Social Studio for about the same cost. In addition to best in class social publishing, we got something we have needed for a long time- a centralized cross channel marketing planner.

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Percolate
Maggie P.
User in Sports

The data doesn't load and some of it is missing

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Percolate
Percolate Discussions
Monty the Mongoose crying
Percolate has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Percolate
Percolate Screenshots
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