Link copied to clipboard # Backstory vs Outreach Comparison - What are their main differences? Share [ Export ](/compare/people-ai-backstory/outreach/export.csv) BackstoryOutreach[+ Add Product](#) Pricing **Backstory** No pricing available **Outreach** **Contact Us** ยท Future Outreach Customers **Pricing Insights** from reviews Time to Implement **Backstory** 3 months Based on 5 responses **Outreach** 1 monthFaster Based on 158 responses Return on Investment **Backstory** 12 months Based on 21 responses **Outreach** 11 months1 month sooner Based on 117 responses Perceived Cost **Backstory** $$$$$ **Outreach** $$$$$ Average Discount **Backstory** 21%9% more **Outreach** 12% ![Backstory](https://images.g2crowd.com/uploads/product/hd_favicon/90e0f690edf1e1ee38a93d1ea2688c4d/people-ai-backstory.svg "Backstory") ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Backstory** [ Helpful (3) ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=1079823&qs=pros-and-cons#reviews)[ CRM Integration (2) ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435094&qs=pros-and-cons#reviews) **Outreach** [ Ease of Use (80) ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews)[ Features (50) ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews)[ Missing Features (32) ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews)[ Learning Curve (23) ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews) Integrations **Backstory** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/people-ai-backstory/integrations) **Outreach** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-sales.png "Product Avatar Image") 6sense Sales Intelligence ](https://www.g2.com/products/6sense-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc8badc9729846eda58f936bcfe9b05e/asana-for-gmail-for-g-suite.jpg "Product Avatar Image") Asana for Gmail for G Suite ](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews)[ View all ](https://www.g2.com/products/outreach/integrations) Screenshots **Backstory** ![Backstory screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1744839/Screenshot-2026-04-21-at-4.27.25-PM.png) **Outreach** ![Outreach screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/73872/pipeline-management-screenshot.png) **Ratings** from reviews Meets Requirements **Backstory** 8.8 8.8413 **Outreach** 8.7 8.72,786 Ease of Use **Backstory** 8.9 8.9415 **Outreach** 8.3 8.32,803 Ease of Setup **Backstory** 8.3 8.382 **Outreach** 7.8 7.8963 Ease of Admin **Backstory** 8.3 8.385 **Outreach** 7.8 7.8776 Quality of Support **Backstory** 9.1 9.1330 **Outreach** 8.3 8.32,528 Has the product been a good partner in doing business? **Backstory** 9.4 9.487 **Outreach** 8.5 8.5762 Product Direction (% positive) **Backstory** 8.0 8.0353 **Outreach** 8.4 8.42,533 **Features** ratings from reviews Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.7 144 7.4 226 Agentic AI - Sales Analytics Autonomous Task Execution Not enough data 6.7(won by default) 8 Cross-system Integration Not enough data 7.9(won by default) 8 Adaptive Learning Not enough data 6.4(won by default) 7 Natural Language Interaction Not enough data 6.4(won by default) 7 Proactive Assistance Not enough data 6.4(won by default) 7 Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.6(won by 1.0) 88 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 164 Exporting & Sharing Data 8.5(won by 0.7) 79 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 180 Interactive Dashboards 8.9(won by 0.7) 100 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 194 Data Segmentation 8.8(won by 1.2) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 171 Multi-Device Data Visualization 8.8(won by default) 72 Feature Not Available Predictive Analytics Lead Scoring 8.7(won by 1.4) 80 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 146 Opportunity Scoring 8.6(won by 1.2) 96 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 137 Risk Analysis 8.6(won by 1.6) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.0 125 Live Forecasting 8.7(won by 1.4) 85 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 136 Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 8.6(won by 0.7) 91 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 148 Account-Based Analytics 8.8(won by 1.0) 107 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 163 Activity Tracking 9.0(won by 0.1) 124 8.9 194 Sales Gamification 8.7(won by default) 85 Feature Not Available Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.7 92 8.1 253 Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base 8.6(won by 0.2) 54 | Verified 8.4 198 | Verified Coaching Materials 8.4(won by 0.2) 54 8.2 197 | Verified Playbook Creation 8.5(won by 0.3) 41 8.2 179 | Verified Video Record 8.7(won by 0.7) 36 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 142 | Verified Feedback Review 8.7(won by 0.4) 45 | Verified 8.3 166 | Verified Scorecard 8.9(won by 0.8) 60 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 163 | Verified Coaching Card 9.0(won by 0.9) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 142 Leaderboard 9.1(won by 0.8) 60 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 175 | Verified Real-Time Updates 8.7(won by 0.3) 56 | Verified 8.4 193 | Verified Notifications 8.7(won by 0.4) 49 | Verified 8.3 191 | Verified Competition 9.1(won by default) 49 Feature Not Available Generative AI AI Text Summarization Not enough data 6.7(won by default) 21 Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);) 8.7 228 8.1 402 Agentic AI - Sales Performance Management Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Incentives Badges 8.6(won by 1.1) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 192 Triggers 8.6(won by 0.4) 91 8.2 233 | Verified Commission Calculator 8.3(won by 1.4) 55 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 164 | Verified Leaderboards 8.9(won by 0.6) 119 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 245 | Verified Personalization Profiles 8.7(won by 0.4) 102 8.3 263 | Verified Custom Reports 8.9(won by 1.1) 141 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 271 | Verified Dashboards 9.0(won by 0.8) 166 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 324 | Verified Goal Setting/Tracking 8.7(won by 0.7) 112 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 229 | Verified Sales Reports Not enough data Not enough data Incentive Management Not enough data Not enough data Administrative Third-Party Integrations 8.9(won by 0.3) 139 | Verified 8.6 306 | Verified Employee Structure 8.7(won by 0.3) 107 | Verified 8.4 257 | Verified Behavior Monitoring 8.7(won by 0.2) 112 8.5 263 Additional Functionality Generative AI Not enough data Not enough data Gamification Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Employee Management Not enough data Not enough data Ongoing Performance Tracking Not enough data Not enough data Benchmarking Not enough data Not enough data Commission Management Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Planning Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Management Not enough data Not enough data Forecasting Not enough data Not enough data Quota Planning Not enough data Not enough data Accounting Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data User Management Not enough data Not enough data Rewards Points Not enough data Not enough data Organizational Charting Not enough data Not enough data AI Copilot Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Milestone Tracking Not enough data Not enough data Territory Management Not enough data Not enough data Performance Appraisal Not enough data Not enough data Calendar Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Sales Onboarding & Training Not enough data Not enough data Employee Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Ratings/Reviews Not enough data Not enough data API Not enough data Not enough data Feedback Management Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Assignment Management Not enough data Not enough data Lead Scoring Not enough data Not enough data Search/Filter Not enough data Not enough data Electronic Signature Not enough data Not enough data Collaboration Tools Not enough data Not enough data Kanban Board Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Data Import/Export Not enough data Not enough data Prospecting Tools Not enough data Not enough data Interaction Tracking Not enough data Not enough data Product Catalog Not enough data Not enough data Live Chat Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Email Templates Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Transfers/Routing Not enough data Not enough data Activity/News Feed Not enough data Not enough data Lead Management Not enough data Not enough data Revenue Management Not enough data Not enough data Document Management Not enough data Not enough data Task Management Not enough data Not enough data File Sharing Not enough data Not enough data Mobile Access Not enough data Not enough data Reminders Not enough data Not enough data Mobile App Not enough data Not enough data Call Logging Not enough data Not enough data Workflow Automation Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 8.9 85 7.7 67 Lead Facilitation Lead Qualification Feature Not Available 7.4(won by default) 37 Lead Follow-up Feature Not Available 8.5(won by default) 44 Meeting Scheduling Feature Not Available 8.3(won by default) 41 Customer-facing Chatbot Not enough data Feature Not Available Organization Opportunity and Pipeline Management 9.0(won by 1.9) 54 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 37 Data Entry 9.0(won by 0.8) 54 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 37 Integrations / APIs 8.8(won by 1.1) 52 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 36 Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching 9.0(won by 1.6) 57 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 38 Peformance Tracking 9.0(won by 0.7) 64 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 41 Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting 8.8(won by 1.5) 46 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 37 Sales Forecasting 9.0(won by 1.1) 55 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 39 Generative AI AI Text Generation Not enough data 7.8(won by default) 26 AI Text Summarization Not enough data 7.6(won by default) 24 Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Proactive Assistance Feature Not Available 6.3(won by default) 5 Autonomous Task Execution Feature Not Available Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);) 8.6 57 7.9 115 Revenue Sourcing and Forecasting Revenue History 8.9(won by 1.4) 27 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 54 Pipeline Management 9.0(won by 1.1) 37 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 63 Dashboard Analytics 8.8(won by 0.6) 36 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 82 Multi-Device Data Visualization 8.9(won by 0.8) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 54 Data Segmentation 8.7(won by 1.1) 29 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 61 Revenue Operations Cadence 7.6 7 7.8(won by 0.2) 24 Predictive Forecasting 7.5 6 7.7(won by 0.2) 22 CRM Data Enrichment Calendar Sync 9.2(won by 0.6) 36 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 93 Email Activity Capture 9.1(won by 0.4) 39 8.7 101 Conversation Intelligence 9.3(won by 1.1) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 74 Contact Capture 8.0 9 8.2(won by 0.2) 22 Marketing Leads 9.3(won by default) 29 Feature Not Available Account Management Nonengaged Accounts 8.9(won by 1.1) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 69 Historical Patterns 9.1(won by 1.1) 33 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 70 Rep Performance 9.0(won by 0.5) 38 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 81 Account Engagement 7.8(tied score) 10 7.8(tied score) 24 Historical Win/Loss Patterns 7.7 5 8.1(won by 0.4) 21 Account optimization Feature Not Available 7.8(won by default) 70 Agentic AI - Revenue Operations & Intelligence (RO&I) Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Website Integration Not enough data Not enough data AI SDRs[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 6.4 7 Sales Automation Sales Automation Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Data Enrichment Data Enrichment Not enough data Not enough data Sales Follow-Up Sales Follow-Up Not enough data Not enough data Task Automation Task Automation Not enough data Not enough data Lead Qualification Lead Qualification Not enough data Not enough data Multi-Channel Campaigns Multi-Channel Campaigns Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agent Customization Agent Customization Not enough data Not enough data Independent Decision Making Independent Decision Making Not enough data Not enough data Customer Interaction Automation Customer Interaction Automation Not enough data Not enough data Omnichannel Outreach Omnichannel Outreach Not enough data Not enough data Outreach Performance Analytics Outreach Performance Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Dynamic Modeling Dynamic Modeling Not enough data Not enough data Real-time Conversations Real-time Conversations Not enough data Not enough data Document Management Document Management Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Problem Solving Problem Solving Not enough data Not enough data Follow-Up Scheduling Follow-Up Scheduling Not enough data Not enough data Lead Generation Lead Generation Not enough data Not enough data Prospect Prioritization Prospect Prioritization Not enough data Not enough data Personalized Outreach Personalized Outreach Not enough data Not enough data Automation Sales Follow-Up Not enough data 7.8(won by default) 6 Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Customer Interaction Automation Not enough data Not enough data Lead Generation Not enough data Not enough data Autonomy Problem Solving Not enough data Not enough data Adaptive Responses Not enough data Not enough data Independent Decision Making Not enough data Not enough data Task Execution Not enough data Not enough data Outbound Sales Multichannel Campaign Execution Not enough data 5.0(won by default) 5 Follow-Up Scheduling Not enough data Not enough data Prospect Prioritization Not enough data Not enough data Personalized Outreach Not enough data Not enough data Outreach Performance Analytics Not enough data Not enough data Inbound Sales Data Enrichment Not enough data Not enough data Feedback Collection Not enough data Not enough data Inquiry Routing Not enough data Not enough data Real-Time Engagement Not enough data Not enough data Lead Qualification Not enough data Not enough data Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 7.7 1,580 Agentic AI - Email Tracking Autonomous Task Execution Not enough data 7.3(won by default) 16 Multi-step Planning Not enough data 7.4(won by default) 19 Cross-system Integration Not enough data 7.9(won by default) 17 Adaptive Learning Not enough data 6.4(won by default) 16 Natural Language Interaction Not enough data 6.4(won by default) 16 Proactive Assistance Not enough data 6.3(won by default) 16 Decision Making Not enough data 6.5(won by default) 16 Analytics Open Rates Not enough data 8.8(won by default) 1446 Link Activity Not enough data 8.4(won by default) 1380 Attachment Activity Not enough data Feature Not Available Customizations Email Platform Integration Not enough data 8.8(won by default) 1409 Email Scheduling Not enough data 8.9(won by default) 1441 Real-Time Notifications Not enough data 8.5(won by default) 1407 Email Categorization Not enough data 8.3(won by default) 1057 Templates Not enough data 9.0(won by default) 1453 Third-Party Integrations Not enough data Not enough data Generative AI AI Text Generation Not enough data 6.8(won by default) 162 Generative AI Not enough data Not enough data Additional Functionality Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Drag & Drop Not enough data Not enough data Drip Campaigns Not enough data Not enough data Workflow Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Team Management Not enough data Not enough data Click Tracking Not enough data Not enough data Subscription Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data API Not enough data Not enough data Location Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geolocation Not enough data Not enough data Customizable Branding Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Mailing List Management Not enough data Not enough data Campaign Management Not enough data Not enough data Email Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Email Distribution Not enough data Not enough data Email Reminders Not enough data Not enough data Autoresponders Not enough data Not enough data Engagement Tracking Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 7.7 1,325 Agentic AI - Outbound Call Tracking Autonomous Task Execution Not enough data 4.7(won by default) 11 Natural Language Interaction Not enough data 5.5(won by default) 10 Calling Record Calls Not enough data 8.5(won by default) 821 Generate Location Not enough data 7.9(won by default) 907 Call Types Not enough data 8.4(won by default) 1035 Click-to-Call Not enough data 8.7(won by default) 1095 Auto Dialer Not enough data 5.6(won by default) 21 Contacts Personalization Not enough data 8.5(won by default) 1151 Information Locater Not enough data 8.0(won by default) 986 Record Prospect Data Not enough data 8.4(won by default) 1069 Contact Management Not enough data Not enough data Insights Notes Not enough data 8.3(won by default) 1097 | Verified Daily Summary Not enough data 8.3(won by default) 1055 Automated Voicemails Not enough data 7.7(won by default) 595 Automated Emails Not enough data 9.1(won by default) 1195 Sorts Prospects Not enough data 8.1(won by default) 1037 Automated Note Taking Not enough data 6.9(won by default) 14 AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data 5.2 33 Agentic AI - Revenue AI Platforms Natural Language Interaction Not enough data 8.9(won by default) 9 Proactive Assistance Not enough data 5.7(won by default) 7 Autonomous Task Execution Not enough data 6.7(won by default) 9 Decision Making Not enough data 4.3(won by default) 7 Cross-system Integration Not enough data 5.6(won by default) 12 Adaptive Learning Not enough data Not enough data Platform - Revenue AI Platforms Conversation Intelligence Not enough data 5.6(won by default) 9 Predictive Forecasting Not enough data 3.3(won by default) 9 CRM Data Enrichment Not enough data 4.3(won by default) 7 Pipeline & Deal Management Not enough data 2.0(won by default) 5 Actionable Insights Not enough data Not enough data Risk Flagging Not enough data Not enough data Sales Coaching Not enough data Not enough data Workflow Orchestration Not enough data Not enough data Customer Data Capture Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 6.7 187 Call Analytics Call Recording Not enough data 8.4(won by default) 131 Machine Learning Not enough data 7.8(won by default) 109 Call Analysis Not enough data 7.9(won by default) 117 Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Lead Qualification Not enough data Feature Not Available Artificial Intelligence - Conversation Intelligence Speech-to-Text Not enough data 7.7(won by default) 97 Sentiment Analysis Not enough data Not enough data Customer Scoring Not enough data Feature Not Available Generative AI AI Text Summarization Not enough data 7.5(won by default) 40 Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data 6.0(won by default) 7 Multi-step Planning Not enough data 6.4(won by default) 7 Cross-system Integration Not enough data 6.0(won by default) 7 Adaptive Learning Not enough data 5.7(won by default) 7 Natural Language Interaction Not enough data 5.7(won by default) 7 Proactive Assistance Not enough data 5.5(won by default) 7 Decision Making Not enough data 6.0(won by default) 7 Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data 7.7 1,167 Integrated Workflows Calendar Not enough data 8.6(won by default) 402 Shared Records Not enough data 8.2(won by default) 349 Task Management Not enough data 8.8(won by default) 1025 | Verified Email Tracking/Automation Not enough data 9.1(won by default) 1083 | Verified Calls and Voice Not enough data 8.4(won by default) 885 | Verified Other Outreach Options Not enough data 8.2(won by default) 801 | Verified CRM Integration Not enough data 8.5(won by default) 1031 | Verified Business Process Automation Not enough data Not enough data Performance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Repeatability and Reportability Gamification Not enough data 7.0(won by default) 314 Content Management Not enough data 8.3(won by default) 864 | Verified Workflow Management Not enough data 8.6(won by default) 970 | Verified Workflow Performance Not enough data 8.5(won by default) 933 | Verified Sales Coaching and Insights Not enough data 7.8(won by default) 771 | Verified AI and Automation Lead Prioritization Not enough data 7.8(won by default) 343 Lead Scoring Not enough data 7.3(won by default) 308 Best Time of Day Scheduling Not enough data 7.7(won by default) 346 Buyer Intelligence Not enough data 7.3(won by default) 300 Machine Learning Not enough data 7.0(won by default) 293 Generative AI AI Text Generation Not enough data 6.7(won by default) 138 Generative AI Not enough data Not enough data Lead Generation Not enough data Not enough data Agentic AI - Sales Engagement Autonomous Task Execution Not enough data 6.4(won by default) 26 Multi-step Planning Not enough data 7.2(won by default) 26 Cross-system Integration Not enough data 7.6(won by default) 26 Adaptive Learning Not enough data 6.3(won by default) 26 Natural Language Interaction Not enough data 6.7(won by default) 26 Proactive Assistance Not enough data 6.8(won by default) 26 Decision Making Not enough data 6.9(won by default) 25 Strategic Planning Not enough data Not enough data Additional Functionality Prospecting Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Auto-Dialer Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Account Data Management[Hide 20 FeaturesShow 20 Features](javascript:void(0);) 8.7 119 Not enough data Lead Intelligence Market Insights 8.6(won by default) 68 Not enough data Account-level Insights 8.5(won by default) 87 Not enough data Lead Analysis Feature Not Available Not enough data Lead Management Segmentation 8.6(won by default) 67 Not enough data Predictive Scoring 8.5(won by default) 68 Not enough data Account Identification 8.6(won by default) 69 Not enough data Marketing Campaigns Media Attribution 8.7(won by default) 46 Not enough data Opportunity Timeline 8.6(won by default) 72 | Verified Not enough data Customization 8.7(won by default) 58 Not enough data Revenue Planning Feature Not Available Not enough data Omni-Channel Tracking Feature Not Available Not enough data Campaign Execution Prioritized Accounts 9.0(won by default) 71 Not enough data Trending Accounts 8.9(won by default) 69 Not enough data Email Campaigns 9.0(won by default) 55 Not enough data Website Personalization Feature Not Available Not enough data Agentic AI - Account Data Management Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Not enough data Not enough data Org Chart[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.8 34 Not enough data Logistics Integration Feature Not Available Not enough data Analytics Feature Not Available Not enough data Data Import/Export Feature Not Available Not enough data Upload Feature Not Available Not enough data Social Media Integration Not enough data Not enough data Employee Directory Feature Not Available Not enough data Editing & Design Drag-and-Drop 9.2(won by default) 11 Not enough data Update 9.4(won by default) 13 Not enough data Customize 8.6(won by default) 16 Not enough data Details 9.0(won by default) 16 Not enough data Restructure 8.7(won by default) 10 Not enough data Agentic AI - Org Chart Cross-system Integration Feature Not Available Not enough data Proactive Assistance Not enough data Not enough data Additional Functionality Mind Maps Not enough data Not enough data Version Control Not enough data Not enough data Calendar Management Not enough data Not enough data Time Off Requests Not enough data Not enough data Template Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Templates Not enough data Not enough data Real-Time Data Not enough data Not enough data Smart Chart Legend Not enough data Not enough data AI Copilot Not enough data Not enough data Document Management Not enough data Not enough data Design Management Not enough data Not enough data SSL Security Not enough data Not enough data Feedback Management Not enough data Not enough data Applicant Tracking Not enough data Not enough data Succession Planning Not enough data Not enough data Real-Time Notifications Not enough data Not enough data API Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Document Storage Not enough data Not enough data Generative AI Not enough data Not enough data Data Visualization Not enough data Not enough data Workflow Management Not enough data Not enough data Employee Profiles Not enough data Not enough data Organizational Charting Not enough data Not enough data Interactive Elements Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Pulse Surveys Not enough data Not enough data Employee Database Not enough data Not enough data HR Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Customization Not enough data Not enough data Publishing/Sharing Not enough data Not enough data Employee Onboarding Not enough data Not enough data Task Management Not enough data Not enough data Brainstorming Not enough data Not enough data Single Sign On Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Fields Not enough data Not enough data Training Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Charting Not enough data Not enough data Contact Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Employee Photos Not enough data Not enough data Employee Management Not enough data Not enough data Org Chart Creation Not enough data Not enough data Customer Revenue Optimization[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.9 72 Not enough data Sales Team Flexible Sales Process 9.0(won by default) 42 Not enough data Training Mode 8.8(won by default) 39 Not enough data Playbooks 8.9(won by default) 40 Not enough data Intelligence Opportunity Identification 9.1(won by default) 41 Not enough data Smart Content 9.0(won by default) 39 Not enough data Zero-touch Renewals Feature Not Available Not enough data Mapping Multiple Org Charts 8.9(won by default) 45 Not enough data Stakeholder Roles 8.9(won by default) 40 Not enough data Agentic AI - Customer Revenue Optimization Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Not enough data Not enough data Show 2 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Backstory](https://images.g2crowd.com/uploads/product/hd_favicon/90e0f690edf1e1ee38a93d1ea2688c4d/people-ai-backstory.svg "Backstory")](https://www.g2.com/products/people-ai-backstory/reviews) Backstory Small-Business(50 or fewer emp.) 10.4% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 54.1% [![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")](https://www.g2.com/products/outreach/reviews) Outreach Small-Business(50 or fewer emp.) 19.1% Mid-Market(51-1000 emp.) 59.2% Enterprise(\> 1000 emp.) 21.7% Small-Business (50 or fewer emp.) 10.4% 19.1% Mid-Market (51-1000 emp.) 35.5% 59.2% Enterprise (\> 1000 emp.) 54.1% 21.7% Reviewers' Industry [![Backstory](https://images.g2crowd.com/uploads/product/hd_favicon/90e0f690edf1e1ee38a93d1ea2688c4d/people-ai-backstory.svg "Backstory")](https://www.g2.com/products/people-ai-backstory/reviews) Backstory Computer Software 36.0% Information Technology and Services 31.8% Telecommunications 9.4% Computer & Network Security 5.0% Internet 2.1% Other 15.7% [![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")](https://www.g2.com/products/outreach/reviews) Outreach Computer Software 36.8% Information Technology and Services 18.3% Marketing and Advertising 7.2% Internet 6.2% Financial Services 3.1% Other 28.5% FAQs ## Backstory vs Outreach FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Outreach vs Backstory? Backstory stands out for higher reviewer satisfaction on support and setup, while Outreach is more widely adopted and recognized for its automation and integrations. | [Outreach](https://www.g2.com/products/outreach/reviews) | [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) | | --- | --- | | 4.3/5 (3574 reviews) | 4.5/5 (630 reviews) | | Enterprise | Mid-Market | | 7.7 | 8.3 | | 8.3 | 9.1 | | Automation (49 all-time mentions) | CRM Integration (2 recent mentions) | ### How do the pricing models of Outreach and Backstory compare? Backstory is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Outreach. - **Outreach:** In recent reviews, several buyers mention Outreach as comparatively expensive, especially for smaller teams, and cite cost as a reason for switching to alternatives. - **Backstory:** Reviewers highlight Backstory's value and effectiveness, with few complaints about pricing and positive sentiment around its ROI. - **Switching-reason:** Outreach reviewers mention switching to lower-cost competitors due to high pricing and contract concerns. ### What are the best alternatives to Outreach and Backstory? The top three alternatives to Outreach and Backstory are Clari, Agentforce Sales, and Salesloft. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Outreach](https://www.g2.com/products/outreach/reviews) | 4.3/5 (3574 reviews) | Enterprise | Comparatively expensive for smaller teams | Automation (49 all-time mentions) | | [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) | 4.5/5 (630 reviews) | Mid-Market | Positive value sentiment, few pricing complaints | CRM Integration (2 recent mentions) | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5610 reviews) | Enterprise | โ€” | Forecasting and pipeline visibility | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | โ€” | Customizability and scalability | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4287 reviews) | Mid-Market | โ€” | Sales engagement and workflow automation | ### Which Revenue AI Platforms features should I prioritize when comparing Outreach and Backstory? Buyers should prioritize automation, CRM integration, reporting, customization, and ease of use when comparing Outreach and Backstory. - **Automation:** Outreach (49 all-time mentions), Backstory (1 recent mention) - **CRM Integration:** Outreach (39 all-time mentions for integrations), Backstory (2 recent mentions) - **Reporting:** Outreach (18 all-time mentions), Backstory (2 recent mentions) - **Customization:** Outreach (19 all-time mentions for limited customization), Backstory (2 recent mentions for customization) - **Ease of Use:** Outreach (80 all-time mentions), Backstory (2 recent mentions) ### What are the pros and cons of Outreach vs Backstory? Outreach's headline strength is automation and integrations, while Backstory excels in CRM integration and customer support. - **Outreach strengths:** Automation (49 all-time mentions), ease of use (80 all-time mentions), integrations (39 all-time mentions), time-saving (41 all-time mentions), reporting (18 all-time mentions) - **Outreach trade-offs:** Missing features (32 all-time mentions), limited customization (19 all-time mentions), customer support variability (16 all-time mentions), sequence rigidity (16 all-time mentions), higher cost for smaller teams - **Backstory strengths:** CRM integration (2 recent mentions), customer support (2 recent mentions), customization (2 recent mentions), ease of use (2 recent mentions), reporting (2 recent mentions) - **Backstory trade-offs:** Reviewers note occasional data inaccuracies and desire for more customization, but no major recurring cons are cited ### Is Outreach or Backstory better for small businesses? Backstory is the better fit for small businesses, with a stronger presence in the mid-market and positive sentiment on ease of use and setup. - **Outreach:** Largest segment is Enterprise; reviewers from smaller companies mention higher cost and complexity as challenges. - **Backstory:** Largest segment is Mid-Market; reviewers highlight easy setup and user-friendly experience, making it more accessible for smaller teams. ### Which Revenue AI Platforms platform has better integrations? Outreach is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Outreach:** Integrates with Gong (16 all-time mentions), Nooks (8 all-time mentions), and Lusha (recent mention); integrations are cited in 39 reviews all-time. - **Backstory:** Integrations are mentioned in recent reviews, but with fewer specific third-party tools named and lower mention counts. ### How do Outreach and Backstory compare on customer support? Backstory leads on Quality of Support, with a 0.8-point advantage over Outreach (9.1 vs 8.3). - **Outreach:** Reviewers describe support as variable, with both positive and negative experiences; 18 all-time mentions for customer support, but also 16 for poor support. - **Backstory:** Reviewers consistently praise customer support and responsiveness, with multiple recent mentions of a strong customer success team and high satisfaction. ### Which is easier to implement, Outreach or Backstory? Backstory is rated higher for Ease of Setup, with a 0.6-point advantage over Outreach (8.3 vs 7.7). - **Outreach:** Reviewers note that setup is generally straightforward but can be complex for new users or smaller teams; setup scores range from 5.0 to 7.0 in recent reviews. - **Backstory:** Reviewers highlight easy and intuitive setup, with scores of 6.0 to 7.0 and positive sentiment around onboarding and configuration. ### Which product has better Update? Outreach is more frequently cited for Update, with higher all-time mention counts and reviewer focus on automation and reporting updates. - **Outreach:** Reporting (18 all-time mentions), automation (49 all-time mentions), and regular updates to features are noted in recent reviews. - **Backstory:** Reporting (2 recent mentions), automation (1 recent mention), and positive feedback on update-related features, but with fewer mentions overall. Alternatives **Backstory Alternatives** ![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong") [ Gong ](/products/gong/reviews) ![Aviso](https://images.g2crowd.com/uploads/product/hd_favicon/cdee044f03e375338b603e0d4b719b7d/aviso.svg "Aviso") [ Aviso ](/products/aviso/reviews) ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) **Outreach Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews)