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Compare Pendo and Usetiful 
Featured Products
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,555)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUsetiful
Star Rating
(178)4.7 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UsetifulSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the platform effectively. This level of detail is particularly beneficial for businesses looking to understand user behavior.
- Users say Usetiful stands out for its ease of use and customization options, allowing for personalized onboarding experiences tailored to different user roles. This flexibility is praised for significantly reducing first-time user drop-off and enhancing engagement.
- According to verified reviews, Pendo's customer support is frequently highlighted as excellent and responsive, which is crucial for users who may need assistance during implementation or when troubleshooting issues.
- Reviewers mention that Usetiful's quick integration process is a major advantage, with many users appreciating the tool's ability to be set up without extensive coding knowledge. This makes it an attractive option for small businesses looking for a straightforward solution.
- Users report that while Pendo has a robust feature set, some find it challenging to configure to their specific workflows, which can lead to a steeper learning curve compared to Usetiful's more intuitive interface.
- G2 reviewers highlight that Usetiful's friendly support team is always willing to go the extra mile, which enhances the overall user experience and fosters a positive relationship between the software and its users.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Usetiful
No pricing availableFree Trial
Pendo
Free Trial is available
Usetiful
Free Trial is available
Ratings
Meets Requirements
8.5
1,191
8.9
123
Ease of Use
8.2
1,205
9.1
122
Ease of Setup
7.9
564
9.0
91
Ease of Admin
8.5
555
9.0
79
Quality of Support
8.5
1,041
9.0
96
Has the product been a good partner in doing business?
8.9
531
9.3
69
Product Direction (% positive)
8.5
1,106
9.0
102
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
340
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
422
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
8.4
40
8.4
389
8.1
38
User Support
8.5
388
8.4
42
7.6
207
8.0
36
8.0
294
8.8
38
Walkthrough Type
8.1
297
8.9
43
8.6
364
9.1
53
Platform Basics - Digital Adoption Platform
8.4
18
Not enough data
8.9
19
Not enough data
Analytics - Digital Adoption Platform
8.9
19
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.0
20
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.6
579
Not enough data
8.7
612
Not enough data
8.6
591
Not enough data
8.2
504
Not enough data
8.0
411
Not enough data
8.2
443
Not enough data
8.0
403
Not enough data
7.9
444
Not enough data
Agentic AI - Product Analytics
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Not enough data
Generative AI
Not enough data
6.7
10
Self-Service Experience
Not enough data
7.8
28
Not enough data
7.9
25
Not enough data
Feature Not Available
Not enough data
7.3
25
Not enough data
7.9
28
Self-Service Platform
Not enough data
8.1
34
Not enough data
8.8
33
Not enough data
6.2
26
Not enough data
8.2
28
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Usetiful are categorized as Digital Adoption Platform
Unique Categories
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Usetiful is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usetiful
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
25.6%
Information Technology and Services
15.7%
Marketing and Advertising
13.4%
Education Management
4.7%
Financial Services
2.9%
Other
37.8%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
What is Usetiful used for?
1 Comment
SG
Usetiful is a software platform designed to create and manage interactive onboarding and user guidance experiences for web applications and websites. It is...Read more
Usetiful has no more discussions with answers
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