# Pendo vs uPerform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pendo excels in providing deep analytics and user insights, with one user highlighting its ability to cover the entire product with retroactive analytics, allowing them to gather answers without needing to know all the questions upfront.
- **Users say** that uPerform stands out for its customer service, with many praising the staff's willingness to listen to challenges and requests for enhancements, which fosters a collaborative environment for improvement.
- **Reviewers mention** that Pendo's implementation process is notably quick and intuitive, with users appreciating the ease of setting up dashboards, making it a user-friendly choice for teams looking to get started without a steep learning curve.
- **According to verified reviews** , uPerform is recognized for its ease of use and setup, with users enjoying features like single source publishing and a wide range of document types available for publishing, which enhances their workflow efficiency.
- **G2 reviewers highlight** that Pendo's overall user satisfaction is reflected in its higher ratings for quality of support and product direction, indicating that users feel well-supported and confident in the product's future development.
- **Users report** that while uPerform offers solid functionality, it faces challenges in areas like ease of administration, with some reviewers noting that it could benefit from improvements in this aspect compared to Pendo's more favorable ratings.



| | Pendo | uPerform | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,804 | 28 | 
| **Largest Market Segment** | Mid-Market (61.4% of reviews) | Enterprise (64.0% of reviews) | 
| **Entry Level Price** | Free | Contact Us | 

---
## Top Pros & Cons

### Pendo

Pros:
- Ease of Use (202 reviews)
- Insights (165 reviews)

Cons:
- Missing Features (67 reviews)
- Limitations (63 reviews)

### uPerform

**Not enough data**

---
## Ratings Comparison
| Rating | Pendo | uPerform | 
|---|---|---|
  | **Meets Requirements** | 8.5 (1211 reviews) | 8.4 (16 reviews) | 
  | **Ease of Use** | 8.2 (1304 reviews) | 7.8 (16 reviews) | 
  | **Ease of Setup** | 7.9 (610 reviews) | 7.3 (8 reviews) | 
  | **Ease of Admin** | 8.5 (562 reviews) | 7.1 (8 reviews) | 
  | **Quality of Support** | 8.5 (1053 reviews) | 7.8 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (537 reviews) | 7.9 (8 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1124 reviews) | 5.8 (14 reviews) | 

---
## Pricing

### Pendo

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Key Features:
- Product analytics
- In-app guides
- Net Promoter Score (NPS)  

[Browse all 5 editions](https://www.g2.com/products/pendo-io-pendo/pricing)

#### Free Trial

Yes

### uPerform

#### Entry-Level Pricing

Plan: Custom Subscription

Price: Contact Us

Description: uPerform is a SaaS solution licensed by user count and number of supported applications (e.g., EHR, ERP, HCM). Multi-year contracts are billed annually, typically funded by IT or HR budgets, with flexible options for scalable, multi-app implementations and third-party integrations.

Key Features:
- uPerform

[Learn more about uPerform](https://www.g2.com/products/uperform/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 604 |
| **uPerform** | N/A | N/A |

#### Metrics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (456 reviews) | Not enough data | 
| **Engagement** | 8.7 (473 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.4 (420 reviews) | Not enough data | 
| **Standard Event Tracking** | 8.8 (466 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.5 (423 reviews) | Not enough data | 
| **Retention** | 8.2 (395 reviews) | Not enough data | 
| **Return** | 8.2 (357 reviews) | Not enough data | 
| **Conversions** | 8.2 (334 reviews) | Not enough data | 
| **Funnels** | 8.3 (396 reviews) | Not enough data | 

#### Reporting

| Feature | Pendo | uPerform | 
|---|---|---|
| **Real-Time Reporting** | 8.4 (462 reviews) | Not enough data | 
| **Trending** | 8.5 (427 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (436 reviews) | Not enough data | 
| **Segmentation** | 8.7 (469 reviews) | Not enough data | 
| **Mobile Reporting** | 7.8 (262 reviews) | Not enough data | 
| **Unification Across Devices** | 8.1 (284 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.2 (449 reviews) | Not enough data | 

#### Other

| Feature | Pendo | uPerform | 
|---|---|---|
| **User Data** | 8.7 (439 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (305 reviews) | Not enough data | 
| **Load Time Monitoring** | 7.5 (262 reviews) | Not enough data | 
| **Campaign Tracking** | 7.9 (271 reviews) | Not enough data | 
| **E-Commerce** | 7.2 (195 reviews) | Not enough data | 
| **Promotional Messages** | 8.5 (343 reviews) | Not enough data | 
| **Administration Alerts** | 8.2 (297 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (11 reviews) | Not enough data | 
| **Decision Making** | 5.8 (11 reviews) | Not enough data | 

#### Administration

| Feature | Pendo | uPerform | 
|---|---|---|
| **API / Integrations** | 8.1 (379 reviews) | Not enough data | 
| **QA Testing** | 7.9 (295 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (421 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (453 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 156 |
| **uPerform** | N/A | N/A |

#### User Identification

| Feature | Pendo | uPerform | 
|---|---|---|
| **Demographics** | 7.9 (109 reviews) | Not enough data | 
| **User Segmentation** | 8.5 (136 reviews) | Not enough data | 
| **Geolocation** | 8.0 (103 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Pendo | uPerform | 
|---|---|---|
| **Custom Event Tracking** | 8.5 (125 reviews) | Not enough data | 
| **Real-Time Insights** | 8.5 (131 reviews) | Not enough data | 
| **Attribution** | 8.3 (108 reviews) | Not enough data | 
| **Dashboard** | 8.5 (142 reviews) | Not enough data | 
| **User Path Tracking** | 8.5 (133 reviews) | Not enough data | 
| **User Activity History** | 8.7 (137 reviews) | Not enough data | 

#### Metrics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 26 |
| **uPerform** | N/A | N/A |

#### User Behavior

| Feature | Pendo | uPerform | 
|---|---|---|
| **Click Tracking** | 9.1 (23 reviews) | Not enough data | 
| **Mouse Movement ** | 8.0 (22 reviews) | Not enough data | 
| **Frustration Tracking** | 8.6 (23 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Pendo | uPerform | 
|---|---|---|
| **Error and Bug Tracking** | 7.4 (19 reviews) | Not enough data | 
| **Split URL Testing** | 7.0 (19 reviews) | Not enough data | 
| **Data Analysis** | 8.8 (21 reviews) | Not enough data | 
| **Notes** | 6.8 (19 reviews) | Not enough data | 

#### Visitor Information

| Feature | Pendo | uPerform | 
|---|---|---|
| **User Identification** | 7.9 (21 reviews) | Not enough data | 
| **Search Box** | 8.0 (19 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Pendo | uPerform | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.3/10 | 435 |
| **uPerform** | N/A | N/A |

#### User Analysis

| Feature | Pendo | uPerform | 
|---|---|---|
| **Survey Implementation** | 8.6 (345 reviews) | Not enough data | 
| **Data Analysis** | 8.5 (392 reviews) | Not enough data | 

#### User Support

| Feature | Pendo | uPerform | 
|---|---|---|
| **User Segmentation** | 8.5 (391 reviews) | Not enough data | 
| **Multi-Language Support** | 7.6 (206 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.0 (294 reviews) | Feature Not Available | 

#### Walkthrough Type

| Feature | Pendo | uPerform | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (296 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 8.7 (364 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Pendo | uPerform | 
|---|---|---|
| **Integration** | 8.2 (20 reviews) | Not enough data | 
| **Communications** | 9.2 (25 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Pendo | uPerform | 
|---|---|---|
| **Analytics** | 8.9 (26 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Pendo | uPerform | 
|---|---|---|
| **Customer self-service** | 8.6 (18 reviews) | Not enough data | 
| **In-app guidance** | 9.3 (27 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Pendo | uPerform | 
|---|---|---|
| **Adaptive Learning** | 6.2 (10 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.1/10 | 710 |
| **uPerform** | N/A | N/A |

#### Product Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Account-Level Analytics** | 8.7 (585 reviews) | Not enough data | 
| **User-Level Analytics** | 8.7 (633 reviews) | Not enough data | 
| **Segmentation** | 8.6 (593 reviews) | Not enough data | 
| **Funnels** | 8.2 (504 reviews) | Not enough data | 
| **Alerts** | 7.9 (408 reviews) | Not enough data | 
| **Multi-Product Analytics** | 8.2 (441 reviews) | Not enough data | 
| **User Scoring** | 8.0 (400 reviews) | Not enough data | 
| **Integrations** | 7.9 (451 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (21 reviews) | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | 10.0 (21 reviews) | Not enough data | 
| **Account level Analytics** | 10.0 (5 reviews) | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | 7.9 (8 reviews) | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Pendo | uPerform | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | N/A | N/A |
| **uPerform** | 8.5/10 | 12 |

#### Training & eLearning

| Feature | Pendo | uPerform | 
|---|---|---|
| **Content Creation** | Not enough data | 8.5 (12 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

#### Agentic AI - Course Authoring

| Feature | Pendo | uPerform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Generative AI

| Feature | Pendo | uPerform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 92 |
| **uPerform** | N/A | N/A |

#### Metrics

| Feature | Pendo | uPerform | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Platform

| Feature | Pendo | uPerform | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Pendo (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to uPerform (1):** [Course Authoring Software](https://www.g2.com/categories/course-authoring)


---
## Reviewer Demographics

### By Company Size

| Segment | Pendo | uPerform | 
|---|---|---|
| **Small-Business** | 17.5% | 16.0% | 
| **Mid-Market** | 61.4% | 20.0% | 
| **Enterprise** | 21.1% | 64.0% | 

### By Industry

#### Pendo

- **Computer Software:** 32.5%
- **Information Technology and Services:** 15.0%
- **Marketing and Advertising:** 6.8%
- **Financial Services:** 4.4%
- **Hospital & Health Care:** 3.3%
- **Education Management:** 2.5%
- **Human Resources:** 1.9%
- **Computer & Network Security:** 1.9%
- **E-Learning:** 1.6%
- **Logistics and Supply Chain:** 1.5%
- **Other:** 28.6%

#### uPerform

- **E-Learning:** 12.0%
- **Aviation & Aerospace:** 8.0%
- **Oil & Energy:** 8.0%
- **Management Consulting:** 8.0%
- **Information Technology and Services:** 8.0%
- **Financial Services:** 8.0%
- **Automotive:** 4.0%
- **Computer Software:** 4.0%
- **Consumer Goods:** 4.0%
- **Consumer Services:** 4.0%
- **Other:** 32.0%

---
## Alternatives

### Alternatives to Pendo

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2947 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2387 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (997 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (639 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to uPerform

- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (571 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (776 reviews)
- [iSpring Suite](https://www.g2.com/products/ispring-suite/reviews) — 4.6/5 stars (846 reviews)
- [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (997 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (506 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (770 reviews)

---
## Top Discussions

### Pendo

- Title: [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) — 2 comments, 2 upvotes
  > **Top comment:** "Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is..."
- Title: [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) — 1 comment
  > **Top comment:** "With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it..."
- Title: [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) — 1 comment
  > **Top comment:** "In software terms, a feature refers to a specific functionality or capability that is designed and implemented within a software application. Features are..."
- Title: [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) — 1 comment
  > **Top comment:** "User analytics and on-screen messages / guides."
- Title: [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) — 1 comment, 1 upvote
  > **Top comment:** "Right now all of our local user groups are in person and do not have a virtual element as it will not be a great experience for those attending..."

### uPerform

- Title: [how do I export LMS package from uPerform](https://www.g2.com/discussions/34858-how-do-i-export-lms-package-from-uperform) — 1 comment, 1 upvote
  > **Top comment:** "uPerform provides the ability to publish content to SCORM and AICC. We’ve recently introduced new functionality in our latest release that provides the..."
- Title: [How to I upload a standard work to the server?](https://www.g2.com/discussions/34612-how-to-i-upload-a-standard-work-to-the-server) — 1 comment
  > **Top comment:** "The uPerform team would be happy to assist you in addressing the issue you’re currently struggling with. Please submit a ticket so a member of our team can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pendo-io-pendo-vs-uperform)