Compare Pendo and Shortcut 
At a Glance
Market Segments
Pendo
Mid-Market (63.1% of reviews)
Shortcut
Small-Business (51.6% of reviews)
Entry-Level Pricing
Pendo
FreeShortcut
$0 per user, per monthFeatured Products
Sponsored
Canny
(91)
Enterprise Feedback Management
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Pendo vs Shortcut
- Users report that Pendo excels in Click Tracking with a score of 9.7, indicating a robust ability to monitor user interactions, while Shortcut's performance in this area is not highlighted, suggesting a potential gap in detailed user behavior analysis.
- Reviewers mention that Shortcut shines in Ease of Setup with a score of 9.0, making it more user-friendly for new users compared to Pendo's score of 7.9, which may require more time and effort to configure.
- G2 users highlight Pendo's strong Custom Event Tracking capabilities with a score of 8.4, allowing for tailored analytics, whereas Shortcut's similar feature is rated lower, indicating less flexibility in tracking specific user actions.
- Users on G2 report that Shortcut offers superior Progress Monitoring with a score of 8.6, which is essential for teams managing workflows, while Pendo's score of 7.6 suggests it may not provide the same level of insight into task progress.
- Reviewers mention that Pendo's Quality of Support is rated at 8.5, which is competitive, but Shortcut edges ahead with a score of 8.7, indicating a slightly better support experience for users needing assistance.
- Users say that Pendo's Retention metric is rated at 8.2, which is decent, but Shortcut matches this score, suggesting both platforms are on par in terms of retaining user engagement over time.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Shortcut
Free (1 - 10 users)
$0
per user, per month
Enables a small software team to ship quickly.
- Manage all ongoing work in Stories
- Plan multiple sprints using Iterations
- Get tailored reports for quick insights
Free Trial
Pendo
Free Trial is available
Shortcut
Free Trial is available
Ratings
Meets Requirements
8.5
1,122
8.6
120
Ease of Use
8.2
1,136
8.5
120
Ease of Setup
7.9
506
9.0
40
Ease of Admin
8.5
525
9.1
31
Quality of Support
8.5
982
8.7
74
Has the product been a good partner in doing business?
8.9
503
8.7
27
Product Direction (% positive)
8.5
1,039
8.6
103
Features by Category
Metrics
8.7
427
Not enough data
8.7
445
Not enough data
8.4
394
Not enough data
8.8
439
Not enough data
8.4
396
Not enough data
8.2
368
Not enough data
8.2
332
Not enough data
8.2
309
Not enough data
8.2
369
Not enough data
Reporting
8.4
437
Not enough data
8.5
400
Not enough data
8.7
411
Not enough data
8.7
441
Not enough data
7.9
237
Not enough data
8.1
261
Not enough data
8.2
423
Not enough data
Other
8.7
413
Not enough data
8.0
282
Not enough data
7.4
239
Not enough data
7.9
249
Not enough data
7.3
175
Not enough data
8.5
314
Not enough data
8.2
274
Not enough data
Administration
8.1
350
Not enough data
7.9
272
Not enough data
8.7
396
Not enough data
8.5
428
Not enough data
User Identification
7.8
100
Not enough data
8.5
127
Not enough data
7.9
94
Not enough data
Tracking & Reporting
8.4
116
Not enough data
8.4
122
Not enough data
8.2
99
Not enough data
8.4
131
Not enough data
8.5
123
Not enough data
8.6
128
Not enough data
Metrics
8.7
74
Not enough data
8.3
55
Not enough data
8.3
63
Not enough data
8.2
60
Not enough data
8.3
57
Not enough data
User Behavior
9.7
15
Not enough data
6.3
14
Not enough data
8.3
15
Not enough data
8.7
15
Not enough data
A/B Testing
7.7
13
Not enough data
7.3
13
Not enough data
9.3
14
Not enough data
7.2
13
Not enough data
Visitor Information
7.7
14
Not enough data
8.1
13
Not enough data
User Analysis
8.5
318
Not enough data
8.4
363
Not enough data
User Support
8.5
361
Not enough data
7.7
183
Not enough data
8.0
270
Not enough data
Walkthrough Type
8.2
271
Not enough data
8.6
338
Not enough data
Product Analytics
8.6
528
Not enough data
8.7
557
Not enough data
8.6
538
Not enough data
8.1
450
Not enough data
8.0
362
Not enough data
8.2
393
Not enough data
8.0
354
Not enough data
7.9
395
Not enough data
Bug Reporting
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
8.7
10
Bug Monitoring
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
8.9
9
Communication
8.0
299
7.5
39
7.8
280
7.6
39
8.0
281
7.5
42
Planning
7.3
208
Feature Not Available
7.2
200
8.4
68
6.7
176
8.8
67
7.6
212
8.1
69
7.3
188
7.8
49
Workflow Management
7.4
221
Feature Not Available
7.6
230
8.6
73
6.8
176
Feature Not Available
7.1
188
Feature Not Available
Metrics
8.7
74
Not enough data
8.3
55
Not enough data
8.3
63
Not enough data
8.2
60
Not enough data
8.3
57
Not enough data
Variation Testing
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Not enough data
Reporting
8.5
79
Not enough data
8.6
82
Not enough data
Personalization
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Not enough data
Administration
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Not enough data
Categories
Categories
Shared Categories
Pendo and Shortcut are categorized as Product Management
Unique Categories
Pendo is categorized as Digital Adoption Platform, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Product Analytics, and Session Replay
Shortcut is categorized as Bug Tracking
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shortcut
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.9%
Information Technology and Services
15.3%
Marketing and Advertising
7.4%
Financial Services
3.9%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
27.4%
Information Technology and Services
19.7%
Financial Services
5.7%
Marketing and Advertising
3.8%
Internet
3.8%
Other
39.5%
Most Helpful Reviews
Pendo
Most Helpful Favorable Review
Rene R.
Verified User in Information Services
We didn't use to have any decent product analytics and since implementing Pendo, we now know exactly who our users and customers are and what they're doing in our applications. That, in combination with product NPS, is critical information from a product...
Most Helpful Critical Review
Pierre .
Verified User in Computer Software
- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another platform - There's no way to import your historical NPS, so you'll lose all your historical data - Their...
Shortcut
Most Helpful Favorable Review
Ahmed A.
Verified User in Information Technology and Services
I like the simplicity and the Kanban view. I also like the integrations with slack. The UI is slick
Most Helpful Critical Review
Verified User in International Trade and Development
Took a bit of time to learn the program
Rene R.
Verified User in Information Services
We didn't use to have any decent product analytics and since implementing Pendo, we now know exactly who our users and customers are and what they're doing in our applications. That, in combination with product NPS, is critical information from a product...
Ahmed A.
Verified User in Information Technology and Services
I like the simplicity and the Kanban view. I also like the integrations with slack. The UI is slick
Pierre .
Verified User in Computer Software
- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another platform - There's no way to import your historical NPS, so you'll lose all your historical data - Their...
Verified User in International Trade and Development
Took a bit of time to learn the program
Discussions
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What is a clubhouse?
2 comments
SS
Clubhouse, now called Shortcut is a tool that helps software teams work together better. It lets teams plan their work, track progress, and manage tasks...Read more
Shortcut has no more discussions with answers
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