# Pega Sales Automation vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of customer interactions and sales pipelines. Users appreciate its ability to keep all customer data, leads, and sales activities in one place, which enhances tracking and follow-up efficiency.
- **Users say** that the mobile access feature of SAP Sales Cloud is a standout, allowing them to manage deals and customer interactions from anywhere. This flexibility is particularly valued by those who are often on the go.
- **Reviewers mention** that while Pega Sales Automation offers a user-friendly interface and built-in templates for process automation, it may not provide the same level of visibility into the sales pipeline as SAP Sales Cloud. Users find the simplicity of Pega's UI beneficial for quick automation tasks.
- **According to verified reviews** , SAP Sales Cloud has a higher overall satisfaction score compared to Pega Sales Automation, indicating that users feel more positively about their experience with SAP's features and support.
- **G2 reviewers highlight** that SAP Sales Cloud's dashboard is intuitive and makes submitting sales orders easy, which is a significant advantage for users looking for efficiency in their daily tasks.
- **Users note** that while Pega Sales Automation has improved customization options, it still faces challenges in areas like support quality and ease of use compared to SAP Sales Cloud, which is praised for its robust support and user-friendly setup process.



| | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 13 | 1,002 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Enterprise (43.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Pega Sales Automation

Pros:
- Features (2 reviews)
- Automation (1 reviews)

Cons:
- Integration Issues (1 reviews)
- Navigation Difficulty (1 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (101 reviews)
- Integrations (65 reviews)

Cons:
- Learning Curve (86 reviews)
- Limited Customization (49 reviews)

---
## Ratings Comparison
| Rating | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.0 (10 reviews) | 8.5 (711 reviews) | 
  | **Ease of Use** | 7.2 (10 reviews) | 7.9 (724 reviews) | 
  | **Ease of Setup** | Not enough data | 8.1 (407 reviews) | 
  | **Ease of Admin** | Not enough data | 8.0 (262 reviews) | 
  | **Quality of Support** | 7.2 (9 reviews) | 8.3 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 8.8 (10 reviews) | 8.5 (683 reviews) | 

---
## Pricing

### Pega Sales Automation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pega Sales Automation** | 8.2/10 | 5 |
| **SAP Sales Cloud** | 8.1/10 | 622 |

#### Sales Force Automation

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 8.0 (5 reviews) | 8.3 (480 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (5 reviews) | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.0 (5 reviews) | 8.3 (444 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.7 (5 reviews) | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 7.7 (5 reviews) | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.7 (5 reviews) | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 8.7 (5 reviews) | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 8.7 (5 reviews) | 8.2 (305 reviews) | 
| **Lead Management** | 8.3 (5 reviews) | 8.4 (409 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.7 (5 reviews) | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.0 (5 reviews) | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 7.3 (5 reviews) | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (5 reviews) | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 8.7 (5 reviews) | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (5 reviews) | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 8.3 (5 reviews) | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.1 (270 reviews) | 
| **Social Network Integration** | Not enough data | 8.0 (217 reviews) | 
| **Mobile User Support** | 7.3 (5 reviews) | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 7.3 (5 reviews) | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (5 reviews) | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (5 reviews) | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 8.7 (5 reviews) | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (5 reviews) | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (5 reviews) | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (5 reviews) | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 8.3 (5 reviews) | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 9.0 (5 reviews) | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 7.7 (5 reviews) | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (5 reviews) | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | 
| **Decision Making** | Not enough data | 7.8 (42 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Pega Sales Automation** | 6.9/10 | 5 |
| **SAP Sales Cloud** | N/A | N/A |

#### Lead Facilitation

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | 6.7 (5 reviews) | Not enough data | 
| **Lead Follow-up** | 6.0 (5 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.0 (5 reviews) | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | 6.7 (5 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | 7.0 (5 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **ROI Forecasting ** | 7.3 (5 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Partner Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Pega Sales Automation** | N/A | N/A |
| **SAP Sales Cloud** | N/A | N/A |

#### Control

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Recognized Escalation** | Not enough data | Not enough data | 

#### Platform - Partner Relationship Management (PRM)

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Individual Portals** | Not enough data | Not enough data | 
| **Content Repository** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 
| **Cross-System Integration** | Not enough data | Not enough data | 
| **Workflow Automation & Notifications** | Not enough data | Not enough data | 
| **Onboarding, Training & Certifications** | Not enough data | Not enough data | 
| **Payouts & Global Compliance** | Not enough data | Not enough data | 
| **Partner Discovery & Recruitment** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 
| **Recognized Escalation** | Not enough data | Not enough data | 
| **Dashboards & Reporting** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Agentic AI - Partner Relationship Management (PRM)

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pega Sales Automation** | N/A | N/A |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.8 (128 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | 
| **Risk Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Live Forecasting** | Not enough data | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (134 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Pega Sales Automation** | N/A | N/A |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Pega Sales Automation (3):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)



---
## Reviewer Demographics

### By Company Size

| Segment | Pega Sales Automation | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 15.4% | 20.0% | 
| **Mid-Market** | 53.8% | 36.2% | 
| **Enterprise** | 30.8% | 43.8% | 

### By Industry

#### Pega Sales Automation

- **Computer Software:** 23.1%
- **Banking:** 23.1%
- **Consulting:** 7.7%
- **Telecommunications:** 7.7%
- **Industrial Automation:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Financial Services:** 7.7%
- **Electrical/Electronic Manufacturing:** 7.7%
- **Computer Networking:** 7.7%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Pega Sales Automation

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1351 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Terret.ai](https://www.g2.com/products/terret-ai/reviews) — 4.4/5 stars (615 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)

---
## Top Discussions

### Pega Sales Automation

No discussions available for this product.

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pega-sales-automation-vs-sap-sap-sales-cloud)