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At a Glance
Market Segments
Enterprise (66.5% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
No pricing available
$9.00 1 user Per Month
Pega Platform
Star Rating
(275)4.2 out of 5
Market Segments
Enterprise (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformSmartsheet
Star Rating
(21,388)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsheet excels in user satisfaction, receiving a significantly higher overall score compared to Pega Platform. Users appreciate its combination of spreadsheet simplicity with robust project management features, allowing for customizable workflows and real-time collaboration.
- Users say that Smartsheet's implementation process is notably quick and intuitive, with many highlighting the ease of onboarding and the straightforward nature of its functionalities. This contrasts with Pega Platform, where some users have expressed challenges in setup and configuration.
- Reviewers mention that Smartsheet offers a wide range of tools that enhance daily productivity, making it easy to organize tasks and automate repetitive processes. In comparison, while Pega Platform provides powerful integration capabilities, some users feel it lacks the same level of user-friendly features for everyday tasks.
- According to verified reviews, Smartsheet's support quality is highly rated, with users noting responsive assistance and helpful resources. Pega Platform also receives positive feedback for its support, but it doesn't match the volume of recent reviews that praise Smartsheet's customer service.
- Users highlight that Smartsheet's dashboard capabilities provide clear visibility into project progress, which is a significant advantage for teams needing to track multiple tasks. Pega Platform, while offering strong data integration and AI features, may not provide the same level of visual project management tools that users find beneficial in Smartsheet.
- Reviewers indicate that Smartsheet is particularly well-suited for mid-market companies, with a majority of its users coming from this segment. In contrast, Pega Platform is more focused on enterprise-level solutions, which may not cater as effectively to smaller teams or organizations looking for straightforward project management tools.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableSmartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Free Trial
Pega Platform
Free Trial is available
Smartsheet
Free Trial is available
Ratings
Meets Requirements
8.4
159
8.5
18,101
Ease of Use
8.3
160
8.4
18,341
Ease of Setup
7.9
104
8.3
10,135
Ease of Admin
8.1
99
8.5
7,600
Quality of Support
8.2
151
8.3
14,012
Has the product been a good partner in doing business?
8.3
93
8.6
7,050
Product Direction (% positive)
8.0
158
8.6
17,594
Features by Category
Tasks
Not enough data
8.7
10050
|
Verified
Not enough data
8.8
10054
|
Verified
Not enough data
8.5
9780
|
Verified
Not enough data
8.4
9458
|
Verified
Not enough data
8.1
9264
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
9331
|
Verified
Not enough data
8.0
8795
|
Verified
Projects
Not enough data
8.6
9276
|
Verified
Not enough data
8.3
8626
|
Verified
Not enough data
8.2
8739
|
Verified
Not enough data
8.0
8655
|
Verified
Not enough data
8.2
8824
|
Verified
Not enough data
7.6
7596
|
Verified
Not enough data
8.0
8296
|
Verified
Not enough data
8.1
8856
|
Verified
Not enough data
7.8
7837
|
Verified
Not enough data
7.6
7440
|
Verified
Not enough data
7.6
7260
|
Verified
Resource Management
Not enough data
7.6
7736
|
Verified
Not enough data
7.6
7803
|
Verified
Not enough data
8.1
8434
|
Verified
Project Monitoring
Not enough data
7.8
7447
|
Verified
Not enough data
7.7
7556
|
Verified
Not enough data
8.2
8601
|
Verified
Generative AI
Not enough data
6.0
3057
Not enough data
6.1
3042
Agentic AI - Project Management
Not enough data
5.5
919
Not enough data
5.9
920
Not enough data
5.7
912
Not enough data
5.7
911
Not enough data
5.6
911
Not enough data
5.6
907
Not enough data
5.8
909
Portfolio Management
Not enough data
7.9
4813
Not enough data
8.5
5518
Not enough data
8.0
4999
Not enough data
7.7
4603
Project Management
Not enough data
8.2
5419
Not enough data
8.3
5496
Not enough data
7.7
4623
Resource Management
Not enough data
7.8
4754
Not enough data
7.8
4823
Not enough data
7.9
4773
Data & Analytics
Not enough data
8.0
4984
Not enough data
8.0
5162
Not enough data
8.1
5076
Not enough data
7.5
4446
Strategy - Project and Portfolio Management
Not enough data
6.7
2051
Not enough data
7.6
2082
Not enough data
7.9
2060
Not enough data
7.6
2058
Not enough data
7.8
2052
Not enough data
7.6
2052
Not enough data
7.2
2033
Not enough data
7.6
2047
Not enough data
7.5
2035
Not enough data
7.8
2040
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
8.3
5151
Not enough data
Feature Not Available
Not enough data
8.1
5017
Not enough data
8.5
5387
Management
Not enough data
Feature Not Available
Not enough data
8.1
4648
Not enough data
7.5
4364
Generative AI
Not enough data
6.3
1815
Agentic AI - Workflow Management
Not enough data
5.8
404
Not enough data
5.9
407
Not enough data
5.9
402
Not enough data
5.9
398
Not enough data
5.9
397
Not enough data
5.8
399
Not enough data
6.1
400
Administration
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Not enough data
Automation
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Development
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Not enough data
Automation Building
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Bot Management & Execution
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Intelligent Automation
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Content Planning
Not enough data
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Marketing Campaign Performance
Not enough data
8.0
882
Not enough data
8.4
1033
Agentic AI - Marketing Calendar
Not enough data
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Other Features
Not enough data
7.9
987
Not enough data
8.3
1015
Task Creation
Not enough data
8.7
7305
Not enough data
8.8
7386
Not enough data
8.3
6917
Not enough data
7.8
6110
Task Management
Not enough data
8.5
7064
Not enough data
8.5
6973
Not enough data
8.1
6632
Not enough data
8.2
6460
Generative AI
Not enough data
6.2
2411
Not enough data
6.2
2413
Automation
Not enough data
8.5
4244
Not enough data
8.3
4198
Not enough data
8.1
3930
Administration
Not enough data
8.2
4098
Not enough data
8.1
3881
Not enough data
8.8
4096
Project management
Not enough data
8.7
4163
Not enough data
8.2
3891
Not enough data
8.6
4174
Not enough data
8.3
4022
Not enough data
8.4
3943
Not enough data
8.0
3620
Not enough data
8.3
4061
Workload
Not enough data
8.0
3691
Not enough data
8.3
3933
Not enough data
8.0
3735
Not enough data
7.9
3550
Communication & Collaboration
Not enough data
8.1
3720
Not enough data
8.3
3915
Not enough data
8.8
4112
Cost Management
Not enough data
7.7
3425
Not enough data
7.8
3419
Not enough data
7.5
3230
Integration
Not enough data
7.4
3272
Not enough data
7.4
3322
Not enough data
7.4
3353
Generative AI
Not enough data
6.5
1652
Not enough data
6.5
1658
Agentic AI - Work Management
Not enough data
5.8
361
Not enough data
6.0
360
Not enough data
5.8
360
Not enough data
5.8
358
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.2
5663
Not enough data
7.6
6045
Not enough data
7.5
5801
Not enough data
7.7
5827
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.4
7183
Not enough data
8.4
7124
Not enough data
8.0
6870
Not enough data
7.8
6095
Controls
Not enough data
8.0
6468
Not enough data
7.6
5486
Not enough data
8.2
6799
Not enough data
Feature Not Available
Not enough data
7.9
6082
Project Management
Not enough data
8.8
7422
Not enough data
8.7
7294
Not enough data
8.6
7160
Not enough data
7.9
6146
Remote Collaboration
Not enough data
8.4
6557
Not enough data
8.5
6737
Not enough data
8.4
6629
Not enough data
Feature Not Available
Generative AI
Not enough data
6.3
2271
Not enough data
6.3
2275
Agentic AI - Project Collaboration
Not enough data
5.7
426
Not enough data
5.6
426
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
10
Not enough data
8.5
10
Not enough data
8.3
8
Not enough data
8.1
9
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.7
10
Not enough data
8.8
8
Not enough data
9.2
10
Not enough data
9.0
8
Not enough data
On the Job
9.0
10
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
After the Job
9.2
11
Not enough data
9.5
11
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.3
49
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
9.1
47
|
Verified
Not enough data
Data Control
8.4
44
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Publishing
8.7
50
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
Agentic AI - Low-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pega Platform and Smartsheet are categorized as Workflow Management
Unique Categories
Pega Platform is categorized as Application Development Platforms, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Low-Code Development Platforms, Business Process Management, Field Service Management, Business Automation Platforms (BAPs), and Process Orchestration
Smartsheet is categorized as Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Project and Portfolio Management, Task Management, and Project Management
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Financial Services
12.4%
Banking
11.9%
Computer Software
10.8%
Insurance
8.2%
Other
35.6%
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Alternatives
Discussions
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
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