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At a Glance
Market Segments
Enterprise (66.3% of reviews)
Enterprise (50.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Pega Platform
Star Rating
(274)4.2 out of 5
Market Segments
Enterprise (66.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformServiceNow App Engine
Star Rating
(775)4.5 out of 5
Market Segments
Enterprise (50.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow App EngineSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pega Platform excels in Lifecycle Management with a score of 9.1, indicating a robust capability to manage application lifecycles effectively. In contrast, ServiceNow App Engine, while still strong, has a slightly lower score of 8.5 in this area, suggesting it may not be as comprehensive in lifecycle management features.
- Reviewers mention that Pega Platform's Dynamic Segmentation feature scores an impressive 9.1, allowing for highly targeted marketing and customer engagement strategies. ServiceNow App Engine, however, has a lower score of 8.7 in Journey Optimization, indicating it may not offer the same level of precision in customer journey management.
- G2 users highlight that Pega Platform's Collaboration tools score 9.1, making it easier for teams to work together on projects. In comparison, ServiceNow App Engine's collaboration features, while still effective, score 8.9, suggesting a slight edge for Pega in facilitating teamwork.
- Users on G2 report that Pega Platform's Custom Automation capabilities score 8.9, which allows for tailored automation solutions. ServiceNow App Engine, with a score of 8.3 in Ease of Bot Creation, may not provide the same level of customization for automation tasks.
- Reviewers mention that Pega Platform's Document Approval feature scores a high 9.4, indicating a strong workflow for managing document approvals. ServiceNow App Engine, while functional, scores 8.6 in this area, suggesting it may not be as efficient in handling document workflows.
- Users say that Pega Platform's API Connection capabilities score 8.8, which facilitates better integration with other systems. In contrast, ServiceNow App Engine's integration features, scoring 8.5, may not be as seamless, potentially impacting users' ability to connect with third-party applications.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableServiceNow App Engine
No pricing availableFree Trial
Pega Platform
Free Trial is available
ServiceNow App Engine
Free Trial is available
Ratings
Meets Requirements
8.4
158
8.6
557
Ease of Use
8.3
159
8.7
592
Ease of Setup
7.9
103
8.7
496
Ease of Admin
8.1
99
8.7
436
Quality of Support
8.2
150
8.5
536
Has the product been a good partner in doing business?
8.3
93
8.8
417
Product Direction (% positive)
8.1
157
9.5
525
Features by Category
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Not enough data
Automation
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Development
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Not enough data
Automation Building
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Bot Management & Execution
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Intelligent Automation
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
10
8.7
319
8.5
10
8.2
303
8.3
8
8.0
293
8.1
9
8.2
316
9.0
10
8.6
317
8.0
10
8.1
313
8.0
9
8.5
305
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.7
10
Not enough data
8.8
8
Not enough data
9.2
10
Not enough data
9.0
8
Not enough data
On the Job
9.0
10
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
After the Job
9.2
11
Not enough data
9.5
11
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Development Platforms
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Generation and Interpretation - AI App Builder
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Generated Application Quality - AI App Builder
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
9.1
9
Application Design
8.4
48
|
Verified
8.2
331
|
Verified
8.1
48
|
Verified
8.2
330
|
Verified
8.9
46
|
Verified
8.3
332
|
Verified
8.7
46
|
Verified
8.3
333
|
Verified
9.1
46
|
Verified
8.9
339
|
Verified
Data Control
8.5
43
|
Verified
8.3
314
|
Verified
8.2
46
|
Verified
8.3
317
|
Verified
8.9
44
|
Verified
8.6
319
|
Verified
Publishing
8.8
49
|
Verified
8.7
333
|
Verified
8.3
47
|
Verified
8.5
331
|
Verified
8.5
48
|
Verified
8.5
325
|
Verified
Agentic AI - Low-Code Development Platforms
Not enough data
8.0
35
Not enough data
8.1
36
Not enough data
8.1
36
User Interface Design
Not enough data
8.4
167
Not enough data
8.6
184
Not enough data
8.3
180
Not enough data
8.8
186
Data Control
Not enough data
8.5
174
Not enough data
8.5
175
Not enough data
8.6
174
Publishing
Not enough data
8.7
176
Not enough data
8.7
180
Not enough data
8.5
178
Agentic AI - No-Code Development Platforms
Not enough data
8.0
10
Not enough data
7.8
10
Not enough data
7.7
10
Categories
Categories
Shared Categories
Pega Platform and ServiceNow App Engine are categorized as Application Development Platforms and Low-Code Development Platforms
Unique Categories
Pega Platform is categorized as Workflow Management, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Business Process Management, Field Service Management, Business Automation Platforms (BAPs), and Process Orchestration
ServiceNow App Engine is categorized as Mobile Development Platforms, No-Code Development Platforms, and AI App Builder
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow App Engine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.2%
Financial Services
12.4%
Banking
11.4%
Computer Software
10.9%
Insurance
8.3%
Other
35.8%
Information Technology and Services
25.4%
Computer Software
9.3%
Financial Services
5.3%
Consulting
4.6%
Banking
4.6%
Other
50.9%
Alternatives
Discussions
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
What is ServiceNow App Engine used for?
2 Comments
SB
One of the purpose is to to create a custom application in ServiceNow with low code/no code.Read more
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