Compare Pega Platform and ServiceNow App Engine 
Featured Products
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Pega Platform
Star Rating
(278)4.2 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformServiceNow App Engine
Star Rating
(1,046)4.5 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow App EngineSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow App Engine excels in providing a user-friendly experience, with many users appreciating its balance of low-code and pro-code options. This flexibility allows teams to build applications quickly while maintaining strong governance and security, making it ideal for both developers and non-coders.
- Users say that Pega Platform can feel cumbersome and overly process-driven, which may hinder rapid prototyping. Some reviewers describe it as more of an "industrial software manufacturing plant," indicating that while it offers robust capabilities, it may not be the best fit for those seeking agility in development.
- According to verified reviews, ServiceNow App Engine's integration with the broader ServiceNow ecosystem is a significant advantage. Users highlight how this tight integration enhances their ability to build enterprise-grade applications that align seamlessly with existing workflows, particularly in IT service management and governance.
- Reviewers mention that Pega Platform allows for extensive customization and integration capabilities, enabling users to create user interfaces without needing software developers. This feature is particularly beneficial for organizations looking to streamline their CRM and ERP systems.
- G2 reviewers highlight that ServiceNow App Engine's implementation process is notably quick and intuitive, which is a major plus for teams looking to get up and running without extensive delays. Users appreciate the straightforward onboarding experience that facilitates faster application development.
- Users report that while Pega Platform offers strong data management features, such as the ability to create comprehensive business data rules, it may not be as accessible for teams that prioritize ease of use and quick deployment compared to ServiceNow App Engine's more approachable interface.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableServiceNow App Engine
No pricing availableFree Trial
Pega Platform
Free Trial is available
ServiceNow App Engine
Free Trial is available
Ratings
Meets Requirements
8.4
161
8.5
622
Ease of Use
8.3
163
8.7
742
Ease of Setup
8.0
107
8.6
568
Ease of Admin
8.1
99
8.7
474
Quality of Support
8.2
153
8.4
662
Has the product been a good partner in doing business?
8.3
93
8.8
453
Product Direction (% positive)
8.0
161
9.5
590
Features by Category
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Not enough data
Automation
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Development
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Not enough data
Automation Building
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Bot Management & Execution
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Intelligent Automation
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
10
8.7
346
8.5
10
8.2
314
8.3
8
8.0
299
7.8
10
8.2
335
9.0
10
8.6
327
8.0
10
8.1
322
8.0
9
8.5
313
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.7
10
Not enough data
8.8
8
Not enough data
9.2
10
Not enough data
9.0
8
Not enough data
On the Job
9.0
10
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
After the Job
9.2
11
Not enough data
9.5
11
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
77
Not enough data
8.6
83
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Development Platforms
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
9.2
8
Generation and Interpretation - AI App Builder
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.9
11
Not enough data
8.3
10
Generated Application Quality - AI App Builder
Not enough data
9.0
14
Not enough data
9.0
15
Not enough data
9.3
12
Not enough data
9.4
14
Application Design
8.3
49
|
Verified
8.2
345
|
Verified
8.0
49
|
Verified
8.2
382
|
Verified
8.8
48
|
Verified
8.4
345
|
Verified
8.7
47
|
Verified
8.3
355
|
Verified
9.2
49
|
Verified
9.0
413
|
Verified
Data Control
8.4
44
|
Verified
8.4
329
|
Verified
8.2
47
|
Verified
8.3
326
|
Verified
8.9
45
|
Verified
8.7
345
|
Verified
Publishing
8.7
50
|
Verified
8.8
373
|
Verified
8.3
48
|
Verified
8.5
349
|
Verified
8.6
51
|
Verified
8.4
357
|
Verified
Agentic AI - Low-Code Development Platforms
Not enough data
8.3
40
Not enough data
8.2
46
Not enough data
8.1
40
User Interface Design
Not enough data
8.4
170
Not enough data
8.6
187
Not enough data
8.3
182
Not enough data
8.9
192
Data Control
Not enough data
8.5
179
Not enough data
8.5
179
Not enough data
8.6
177
Publishing
Not enough data
8.7
182
Not enough data
8.7
182
Not enough data
8.5
181
Agentic AI - No-Code Development Platforms
Not enough data
7.8
12
Not enough data
7.6
11
Not enough data
8.0
11
Categories
Categories
Shared Categories
Pega Platform and ServiceNow App Engine are categorized as Application Development Platforms and Low-Code Development Platforms
Unique Categories
Pega Platform is categorized as Workflow Management, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Business Process Management, Field Service Management, Business Automation Platforms (BAPs), and Process Orchestration
ServiceNow App Engine is categorized as Mobile Development Platforms, No-Code Development Platforms, and AI App Builder
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow App Engine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Financial Services
12.2%
Banking
12.2%
Computer Software
10.7%
Insurance
8.1%
Other
36.0%
Information Technology and Services
24.8%
Computer Software
8.9%
Financial Services
5.0%
Consulting
4.8%
Telecommunications
4.8%
Other
51.8%
Alternatives
Discussions
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
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