Introducing G2.ai, the future of software buying.Try now
Compare Pega Platform and Service Fusion 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Apromore
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
AwareIM
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Duvo
Visit Website
At a Glance
Market Segments
Enterprise (66.5% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $208.00
Pega Platform
Star Rating
(275)4.2 out of 5
Market Segments
Enterprise (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansPega Platform vs Service Fusion
When assessing the two solutions, reviewers found Service Fusion easier to use and administer. Reviewers also felt that Service Fusion was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Pega Platform meets the needs of their business better than Service Fusion.
- When comparing quality of ongoing product support, reviewers felt that Service Fusion is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Service Fusion over Pega Platform.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableService Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Pega Platform
Free Trial is available
Service Fusion
No trial information availableRatings
Meets Requirements
8.4
159
8.2
108
Ease of Use
8.3
160
8.5
108
Ease of Setup
7.9
104
7.9
77
Ease of Admin
8.1
99
8.2
75
Quality of Support
8.2
151
8.4
107
Has the product been a good partner in doing business?
8.3
93
8.5
75
Product Direction (% positive)
8.0
158
8.2
109
Features by Category
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Not enough data
Automation
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Development
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Not enough data
Automation Building
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Bot Management & Execution
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Intelligent Automation
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
10
Not enough data
8.5
10
Not enough data
8.3
8
Not enough data
8.1
9
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
20
Not enough data
7.3
20
Before the Job
8.7
10
8.3
78
8.8
8
8.9
80
9.2
10
8.3
78
9.0
8
8.4
80
On the Job
9.0
10
8.1
78
8.9
9
8.0
79
8.7
9
7.4
59
9.4
9
8.1
73
8.9
9
Feature Not Available
After the Job
9.2
11
7.6
75
9.5
11
7.3
71
9.6
9
8.5
77
9.4
9
7.4
62
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.3
49
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
9.1
47
|
Verified
Not enough data
Data Control
8.4
44
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Publishing
8.7
50
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
Agentic AI - Low-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pega Platform and Service Fusion are categorized as Field Service Management
Unique Categories
Pega Platform is categorized as Application Development Platforms, Workflow Management, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Low-Code Development Platforms, Business Process Management, Business Automation Platforms (BAPs), and Process Orchestration
Service Fusion is categorized as Payment Processing and HVAC
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Financial Services
12.4%
Banking
11.9%
Computer Software
10.8%
Insurance
8.2%
Other
35.6%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Alternatives
Discussions
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
