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At a Glance
Market Segments
Enterprise (66.5% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
$25/user/month* (billed annually)
Pega Platform
Star Rating
(275)4.2 out of 5
Market Segments
Enterprise (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformSalesforce Platform
Star Rating
(3,790)4.5 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pega Platform excels in its visual editor for automation building, scoring 8.7, which allows for intuitive workflow creation. In contrast, Salesforce Platform's visual tools are rated slightly lower at 8.9, indicating a more user-friendly experience overall.
- Reviewers mention that Pega's data security features are robust, with a score of 8.5, but Salesforce outshines with a score of 9.2, highlighting its superior data protection measures and compliance capabilities.
- G2 users indicate that Pega's application deployment process is rated at 8.2, which some find cumbersome, while Salesforce's deployment ease is rated higher at 8.9, suggesting a smoother setup experience for users.
- Users on G2 report that Pega's multi-factor authentication options are comprehensive, scoring 9.1, but Salesforce's offerings are slightly better at 9.1, with users appreciating the variety of authentication methods available.
- Reviewers mention that Pega's lifecycle management features are strong, scoring 9.1, but Salesforce's lifecycle management is rated at 9.0, indicating a competitive edge in managing application updates and user engagement.
- Users say that Pega's collaboration tools score 9.1, which facilitates teamwork effectively, while Salesforce's collaboration features are rated at 8.8, suggesting that Pega may offer a more integrated experience for team projects.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableSalesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Free Trial
Pega Platform
Free Trial is available
Salesforce Platform
Free Trial is available
Ratings
Meets Requirements
8.4
159
8.9
2,217
Ease of Use
8.3
160
8.5
2,981
Ease of Setup
7.9
104
8.4
1,777
Ease of Admin
8.1
99
8.5
767
Quality of Support
8.2
151
8.5
1,980
Has the product been a good partner in doing business?
8.3
93
8.8
764
Product Direction (% positive)
8.0
158
8.7
2,185
Features by Category
Data Masking
Not enough data
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
10
|
Verified
9.0
286
7.9
12
|
Verified
8.8
275
8.5
12
|
Verified
9.3
299
8.5
12
|
Verified
9.0
298
8.9
12
|
Verified
9.2
300
9.1
11
|
Verified
9.0
287
Automation
8.8
12
|
Verified
9.0
319
8.9
12
|
Verified
8.9
310
8.3
12
|
Verified
9.0
317
Development
8.3
8
8.9
290
8.9
12
|
Verified
8.6
251
8.9
6
8.5
242
8.6
11
|
Verified
9.0
269
Automation Building
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Bot Management & Execution
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
Intelligent Automation
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Management
Not enough data
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Security
Not enough data
9.3
107
Agentic AI - Cloud Migration
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Functionality
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Functionality
Not enough data
8.6
300
Not enough data
9.1
314
Not enough data
9.2
309
Not enough data
8.9
305
Not enough data
8.5
289
Not enough data
9.1
310
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
7.2
6
Not enough data
7.2
6
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.7
75
Not enough data
8.7
76
Not enough data
9.0
78
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Type
Not enough data
8.7
73
Not enough data
8.8
74
Reporting
Not enough data
8.9
73
Not enough data
8.9
74
Not enough data
9.0
14
Not enough data
9.5
13
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.6
13
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
13
Not enough data
8.5
13
Generative AI - Identity and Access Management (IAM)
Not enough data
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Functionality
Not enough data
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Processes
Not enough data
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Data Control
Not enough data
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Agentic AI - Drag and Drop App Builder
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Functionality
8.8
10
9.0
132
8.5
10
8.8
129
8.3
8
8.8
127
8.1
9
9.3
129
9.0
10
8.7
129
8.0
10
8.8
128
8.0
9
9.1
127
Functionality
Not enough data
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Support
Not enough data
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Agentic AI - AI Code Generation
Not enough data
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.7
10
Not enough data
8.8
8
Not enough data
9.2
10
Not enough data
9.0
8
Not enough data
On the Job
9.0
10
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
After the Job
9.2
11
Not enough data
9.5
11
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Application Design
8.3
49
|
Verified
8.6
234
8.0
49
|
Verified
8.7
231
8.8
47
|
Verified
8.7
255
8.7
47
|
Verified
8.6
244
9.1
47
|
Verified
8.9
265
Data Control
8.4
44
|
Verified
8.9
262
8.2
47
|
Verified
8.8
264
8.9
45
|
Verified
9.2
263
Publishing
8.7
50
|
Verified
8.9
241
8.3
48
|
Verified
8.9
249
8.5
49
|
Verified
8.9
238
Agentic AI - Low-Code Development Platforms
Not enough data
9.1
50
Not enough data
9.2
48
Not enough data
9.0
49
Development
Not enough data
8.7
564
Not enough data
8.6
553
Not enough data
8.7
510
Not enough data
8.6
549
Not enough data
8.6
509
Database
Not enough data
9.0
545
Not enough data
8.8
605
Not enough data
8.5
493
Not enough data
8.6
551
Not enough data
8.6
583
Infrastructure
Not enough data
8.5
551
Not enough data
8.1
520
Not enough data
9.1
575
User Interface Design
Not enough data
8.5
139
|
Verified
Not enough data
8.7
157
|
Verified
Not enough data
8.8
158
|
Verified
Not enough data
9.1
156
|
Verified
Data Control
Not enough data
9.0
153
|
Verified
Not enough data
8.9
158
|
Verified
Not enough data
9.2
158
|
Verified
Publishing
Not enough data
8.8
147
|
Verified
Not enough data
9.0
152
Not enough data
8.9
149
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
8.7
39
Not enough data
8.8
39
Not enough data
8.6
39
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pega Platform and Salesforce Platform are categorized as Application Development Platforms, Workplace Innovation Platforms, and Low-Code Development Platforms
Unique Categories
Pega Platform is categorized as Workflow Management, Warranty Management, Digital Process Automation (DPA), Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Business Process Management, Field Service Management, Business Automation Platforms (BAPs), and Process Orchestration
Salesforce Platform is categorized as Consent Management Platform (CMP), Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Software Testing, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), DevOps Platforms, and AI Code Generation
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Financial Services
12.4%
Banking
11.9%
Computer Software
10.8%
Insurance
8.2%
Other
35.6%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.5%
Alternatives
Discussions
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
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