Compare Agentforce Field Service (formerly Salesforce Field Service) and Pega Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansPega Platform
Star Rating
(276)4.2 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its overall user satisfaction, boasting a significantly higher G2 Score compared to Pega Platform. Users appreciate its smart scheduling and real-time visibility, which enhance operational efficiency.
- According to verified reviews, Salesforce Field Service has a much larger volume of recent feedback, with 287 reviews in the last 90 days, indicating a more active user community and ongoing product improvements. In contrast, Pega Platform has not received any recent reviews, which may raise concerns about its current relevance.
- Users say that Salesforce Field Service excels in its mobile app for technicians, allowing for seamless integration with the Salesforce platform. This feature is highlighted as a key advantage for field operations, making it easier for teams to manage tasks on the go.
- Reviewers mention that Pega Platform offers unique capabilities, such as the ability to create user interfaces without needing software developers. This flexibility is appreciated by users who want to customize their workflows and integrate various systems easily.
- G2 reviewers highlight that while both platforms have strong support features, Salesforce Field Service receives higher marks for its quality of support. Users report that assistance is readily available and effective, which is crucial for maintaining smooth operations in field service management.
- According to user feedback, Pega Platform shines in its analytics and reporting capabilities, with users noting that it allows for comprehensive data management and business rule creation. However, some users feel that it may not be as intuitive as Salesforce Field Service, which is often praised for its user-friendly interface.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Pega Platform
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availablePega Platform
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.4
160
Ease of Use
8.4
739
8.3
161
Ease of Setup
7.8
606
8.0
105
Ease of Admin
8.3
170
8.1
99
Quality of Support
8.6
339
8.2
152
Has the product been a good partner in doing business?
8.7
163
8.3
93
Product Direction (% positive)
9.0
342
8.0
159
Features by Category
User Tools - Warranty Management
Not enough data
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Customer Insights
Not enough data
9.3
7
Not enough data
9.7
6
Software Integrations
Not enough data
9.4
8
Not enough data
9.7
6
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Automation
Not enough data
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Development
Not enough data
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Automation Building
Not enough data
8.5
16
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
8.2
10
|
Verified
Bot Management & Execution
Not enough data
9.0
14
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.2
10
|
Verified
Intelligent Automation
Not enough data
9.2
6
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Platform Data
Not enough data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Platform Additional Functionality
Not enough data
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
Not enough data
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Forms
Not enough data
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Automation
Not enough data
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
8.3
8
Not enough data
7.8
10
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
8.0
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
8.7
10
8.6
270
8.8
8
8.6
276
9.2
10
8.4
268
9.0
8
On the Job
Feature Not Available
9.0
10
8.5
273
8.9
9
Feature Not Available
8.7
9
8.5
274
9.4
9
8.4
226
8.9
9
After the Job
8.6
278
9.2
11
8.6
272
9.5
11
8.2
226
9.6
9
8.7
227
9.4
9
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Customization
Not enough data
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Collaboration
Not enough data
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
9.0
7
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
Not enough data
8.3
49
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
8.8
48
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
9.1
47
|
Verified
Data Control
Not enough data
8.4
44
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.9
45
|
Verified
Publishing
Not enough data
8.7
50
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.6
50
|
Verified
Agentic AI - Low-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Pega Platform are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Pega Platform is categorized as Application Development Platforms, Workflow Management, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Robotic Process Automation (RPA), Bot Platforms, Low-Code Development Platforms, Business Process Management, Business Automation Platforms (BAPs), and Process Orchestration
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Information Technology and Services
21.0%
Financial Services
12.3%
Banking
11.8%
Computer Software
10.8%
Insurance
8.2%
Other
35.9%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
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