Link copied to clipboard # Pega Customer Engagement Suite vs Salesforce Sales Cloud Comparison - What are their main differences? Share [ Export ](/compare/pega-customer-engagement-suite/agentforce-sales-formerly-salesforce-sales-cloud/export.csv) Pega Customer Engagement SuiteSalesforce Sales Cloud[+ Add Product](#) Pricing **Pega Customer Engagement Suite** No pricing available **Salesforce Sales Cloud** Free Trial **$25.00** 1 User Per Month · Starter Edition **$100.00** 1 User Per Month · Professional Edition **$165.00** 1 User Per Month · Enterprise Edition **$330.00** 1 User Per Month · Unlimited Edition Show more **Pricing Insights** from reviews Perceived Cost **Pega Customer Engagement Suite** Not enough reviews yet **Salesforce Sales Cloud** $$$$$ Average Discount **Pega Customer Engagement Suite** Not enough reviews yet **Salesforce Sales Cloud** 16% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Pega Customer Engagement Suite** 6 months Based on 100 responses **Salesforce Sales Cloud** 6 months Based on 100 responses Return on Investment **Pega Customer Engagement Suite** 6 months Based on 100 responses **Salesforce Sales Cloud** 6 months Based on 100 responses ![Pega Customer Engagement Suite](https://images.g2crowd.com/uploads/product/hd_favicon/1514478400/pega-customer-engagement-suite.svg "Pega Customer Engagement Suite") ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Pega Customer Engagement Suite** Ease of Use (3) Customer Engagement (2) Complex Setup (3) High Complexity (3) **Salesforce Sales Cloud** Easy To Use (902) More Time Selling (705) High Costs (583) Steep Learning Curve (396) Integrations **Pega Customer Engagement Suite** Not enough data **Salesforce Sales Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image") 6sense Revenue Marketing ](https://www.g2.com/products/6sense-revenue-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image") 6sense Sales Intelligence ](https://www.g2.com/products/6sense-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ View all ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations) Screenshots **Pega Customer Engagement Suite** ![Pega Customer Engagement Suite screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/71399/expirable-direct-uploads_2Feb196d13-1c20-4b1a-9309-d6547b1cf4f3_2FA_Personal_Robot_for_Every_Agent.png) **Salesforce Sales Cloud** ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png) **Ratings** from reviews Meets Requirements **Pega Customer Engagement Suite** **9.8** /10 Based on 9 responses **Salesforce Sales Cloud** **8.8** /10 Based on 14,333 responses Ease of Use **Pega Customer Engagement Suite** **8.5** /10 Based on 9 responses **Salesforce Sales Cloud** **8.2** /10 Based on 19,735 responses Ease of Setup **Pega Customer Engagement Suite** **9.0** /10 Based on 7 responses **Salesforce Sales Cloud** **7.9** /10 Based on 10,631 responses Ease of Admin **Pega Customer Engagement Suite** Not enough data **Salesforce Sales Cloud** **7.9** /10 Based on 4,588 responses Quality of Support **Pega Customer Engagement Suite** **9.3** /10 Based on 9 responses **Salesforce Sales Cloud** **8.1** /10 Based on 12,528 responses Has the product been a good partner in doing business? **Pega Customer Engagement Suite** Not enough data **Salesforce Sales Cloud** **8.4** /10 Based on 4,554 responses Product Direction (% positive) **Pega Customer Engagement Suite** **10.0** /10 Based on 9 responses **Salesforce Sales Cloud** **8.3** /10 Based on 13,907 responses **Features** ratings from reviews CRM **9.5** /10 Based on 6 responses **8.8** /10 Based on 12,744 responses Location Intelligence Not enough data **8.4** /10 Based on 45 responses AI Sales Assistant Not enough data **8.8** /10 Based on 442 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Sales Engagement Not enough data **8.5** /10 Based on 642 responses Conversation Intelligence Not enough data **8.9** /10 Based on 185 responses Revenue Operations & Intelligence (RO&I) Not enough data **8.4** /10 Based on 88 responses Field Sales Not enough data **8.6** /10 Based on 41 responses Business Scheduling Not enough data **8.3** /10 Based on 186 responses Sales Planning Not enough data **8.5** /10 Based on 207 responses Lead Scoring Not enough data **8.5** /10 Based on 520 responses Sales Performance Management Not enough data **8.5** /10 Based on 689 responses Email Tracking Not enough data **8.4** /10 Based on 718 responses Sales Analytics Not enough data **8.8** /10 Based on 1,215 responses Outbound Call Tracking Not enough data **8.6** /10 Based on 222 responses Sales Coaching Not enough data **8.7** /10 Based on 311 responses Sales Enablement Not enough data **8.3** /10 Based on 446 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 20.0% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 20.0% Small-Business(50 or fewer emp.) 20.6% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% Small-Business(50 or fewer emp.) 20.6% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% **Reviewers' Industry** [![Pega Customer Engagement Suite](https://images.g2crowd.com/uploads/product/hd_favicon/1514478400/pega-customer-engagement-suite.svg "Pega Customer Engagement Suite")](https://www.g2.com/products/pega-customer-engagement-suite/reviews) Pega Customer Engagement Suite Banking 33.3% Information Technology and Services 22.2% E-Learning 11.1% Consumer Goods 11.1% Computer Software 11.1% Other 11.1% [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Computer Software 13.1% Information Technology and Services 11.7% Financial Services 7.1% Marketing and Advertising 4.8% Non-Profit Organization Management 3.0% Other 60.4% Alternatives **Pega Customer Engagement Suite Alternatives** ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") [ Microsoft Dynamics 365 Sales ](/products/dynamics-365-sales/reviews) ![SAP Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-sap-sales-cloud.svg "SAP Sales Cloud") [ SAP Sales Cloud ](/products/sap-sap-sales-cloud/reviews) ![Coevera](https://images.g2crowd.com/uploads/product/hd_favicon/158cff4b373ebc66321d73d3cd9818aa/coevera.svg "Coevera") [ Coevera ](/products/coevera/reviews) ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell") [ Sugar Sell ](/products/sugar-sell/reviews) **Salesforce Sales Cloud Alternatives** ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") [ Outreach ](/products/outreach/reviews) ## Pega Customer Engagement Suite vs Salesforce Sales Cloud FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Sales vs Pega Customer Engagement Suite? Pega Customer Engagement Suite stands out for higher reviewer satisfaction on support, setup, and requirements fit, while Agentforce Sales is more widely adopted and offers broader content management and social features. | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Pega Customer Engagement Suite](https://www.g2.com/products/pega-customer-engagement-suite/reviews) | | --- | --- | | 4.4/5 (25,875 reviews) | 4.6/5 (10 reviews) | | — | — | | 7.8 | 9.0 | | 8.1 | 9.3 | | Centralized customer data and automation | Unified workflow automation and AI-driven decisioning | ### How do the pricing models of Agentforce Sales and Pega Customer Engagement Suite compare? Pega Customer Engagement Suite is rated higher for value, with a superior Price/Cost satisfaction score compared to Agentforce Sales. - **Agentforce Sales:** In recent reviews, several buyers cite high licensing and implementation costs as a trade-off, especially for smaller businesses. - **Pega Customer Engagement Suite:** Reviewers highlight strong value for large-scale automation and AI-driven engagement, though some note it is less suitable for organizations with limited budgets. ### What are the best alternatives to Agentforce Sales and Pega Customer Engagement Suite? The top three alternatives to Agentforce Sales and Pega Customer Engagement Suite are Clari, Salesloft, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | — | High licensing and implementation costs noted | Centralized customer data and automation | | [Pega Customer Engagement Suite](https://www.g2.com/products/pega-customer-engagement-suite/reviews) | 4.6/5 (10 reviews) | — | Strong value for automation, less suitable for limited budgets | Unified workflow automation and AI-driven decisioning | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Pipeline management and forecasting | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | Sales engagement and automation | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Ease of use and integration | ### Which CRM features should I prioritize when comparing Agentforce Sales and Pega Customer Engagement Suite? Buyers should prioritize reporting, automation, ease of setup, integrations, and AI-driven decisioning when comparing Agentforce Sales and Pega Customer Engagement Suite. - **Reporting:** Agentforce Sales is frequently praised for customizable dashboards and real-time analytics; Pega Customer Engagement Suite is noted for unified reporting and journey management. - **Automation:** Agentforce Sales offers workflow automation and AI-powered sales task automation; Pega Customer Engagement Suite is recognized for workflow automation and AI-driven customer engagement (1 all-time mention for automation features). - **Ease of Setup:** Pega Customer Engagement Suite scores 9.0, Agentforce Sales 7.8, indicating a smoother setup experience for Pega. - **Integrations:** Agentforce Sales is cited for integrations with Jira and Google Workspace; Pega reviewers mention integration capabilities but note complexity with third-party apps. - **AI-driven Decisioning:** Pega Customer Engagement Suite is highlighted for AI integration and next best action capabilities (1 all-time mention for AI integration). ### What are the pros and cons of Agentforce Sales vs Pega Customer Engagement Suite? Agentforce Sales excels in centralized customer data and automation, while Pega Customer Engagement Suite leads in unified workflow automation and AI-driven decisioning. - **Agentforce Sales strengths:** Centralizes customer and sales data, automates repetitive tasks, offers customizable dashboards and reports, and supports strong integration with other business tools. - **Agentforce Sales trade-offs:** Reviewers note a steep learning curve, high licensing and implementation costs, and complexity for new users. - **Pega Customer Engagement Suite strengths:** Delivers unified workflow automation, AI-driven decisioning, journey management (2 all-time mentions), and strong support for omnichannel engagement. - **Pega Customer Engagement Suite trade-offs:** Reviewers cite complex setup (3 all-time mentions), high complexity (2 all-time mentions), and a steep learning curve (2 all-time mentions), with budget management as a concern for smaller organizations. ### Is Agentforce Sales or Pega Customer Engagement Suite better for small businesses? HubSpot Sales Hub is the top alternative for small businesses, but between Agentforce Sales and Pega Customer Engagement Suite, Agentforce Sales is more widely adopted by small-business reviewers. - **Agentforce Sales:** Most recent reviews reflect adoption by small and mid-sized businesses, with reviewers noting its scalability and broad feature set, though cost and complexity are cited as trade-offs for smaller teams. - **Pega Customer Engagement Suite:** Reviewers highlight its suitability for larger organizations with complex automation needs, and note that it is less suitable for organizations with limited budgets. ### Which CRM platform has better integrations? Agentforce Sales is favored for integrations, with reviewers frequently citing its ability to connect with other business tools. - **Agentforce Sales:** Recent reviews mention integrations with Jira and Google Workspace, with several reviewers highlighting the value of connecting sales and marketing workflows. - **Pega Customer Engagement Suite:** Reviewers note integration capabilities but also mention complexity and challenges with third-party app integrations. ### How do Agentforce Sales and Pega Customer Engagement Suite compare on customer support? Pega Customer Engagement Suite leads on Quality of Support, with a 1.2-point advantage over Agentforce Sales (9.3 vs 8.1). - **Agentforce Sales:** Reviewers describe support as responsive and helpful, though some note the need for specialized expertise for advanced issues. - **Pega Customer Engagement Suite:** Reviewers consistently praise support quality, with several citing fast response times and effective assistance during setup and ongoing use. ### Which is easier to implement, Agentforce Sales or Pega Customer Engagement Suite? Pega Customer Engagement Suite is rated higher for Ease of Setup, with a 1.2-point advantage over Agentforce Sales (9.0 vs 7.8). - **Agentforce Sales:** Reviewers report that setup can be complex, especially for advanced customizations, but onboarding is generally smooth with proper guidance. - **Pega Customer Engagement Suite:** Reviewers highlight a smoother setup experience, though some note that leveraging full functionality requires training and technical expertise. ### Which product has better Reporting? Agentforce Sales is more frequently cited for Reporting, with reviewers highlighting its customizable dashboards and real-time analytics. - **Agentforce Sales:** Reviewers consistently praise reporting and dashboard capabilities, with many citing clear pipeline visibility and actionable analytics as key benefits. - **Pega Customer Engagement Suite:** Reviewers note unified reporting and journey management, but mention a steeper learning curve for customizing reports.