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Compare Peak Support and TTEC 
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At a Glance
Market Segments
Small-Business (62.9% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Peak Support
Star Rating
(38)4.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Peak SupportTTEC
Star Rating
(14)3.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TTECSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TTEC excels in "Expertise of Team" with a score of 9.6, indicating a highly knowledgeable staff, while Peak Support, although strong, has a slightly lower score of 9.0 in this area. Reviewers mention that TTEC's team is particularly adept at handling complex customer queries.
- Reviewers mention that Peak Support shines in "Professionalism" with a stellar score of 9.9, compared to TTEC's 9.0. Users on G2 highlight that Peak Support's representatives consistently maintain a high level of professionalism during interactions.
- G2 users note that TTEC has a strong "Technical Expertise" rating of 9.2, which is crucial for businesses needing robust technical support. In contrast, Peak Support also performs well but does not surpass this score, leading some users to feel that TTEC is better suited for tech-heavy environments.
- Users say that Peak Support's "Communication Skills" are rated at 8.9, which is lower than TTEC's 9.4. Reviewers mention that TTEC's proactive communication style helps in keeping clients informed and engaged throughout the project lifecycle.
- Reviewers mention that TTEC's "Execution Ability" is rated at 8.3, which some users feel could be improved, while Peak Support's score of 9.0 indicates a more reliable execution of tasks. Users report that they have experienced fewer delays with Peak Support's project management.
- Users on G2 highlight that TTEC's "Go Live Support" is robust, but Peak Support's offerings in this area are noted to be more comprehensive, leading to a smoother transition for new clients. Reviewers mention that Peak Support provides extensive training and documentation that aids in the go-live process.
Pricing
Entry-Level Pricing
Peak Support
No pricing availableTTEC
No pricing availableFree Trial
Peak Support
No trial information availableTTEC
No trial information availableRatings
Quality of Work
9.3
21
8.2
10
Responsiveness
9.4
21
7.8
10
Expertise of Team
9.0
21
8.8
10
Execution Ability
9.0
21
7.3
10
Communication Skills
9.0
20
8.5
10
Professionalism
9.8
21
8.2
10
Has the product been a good partner in doing business?
9.9
26
7.8
9
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
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Delivery
Not enough data
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Not enough data
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Support
Not enough data
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Planning
Not enough data
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Delivery
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Planning
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Delivery
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Planning
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Delivery
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Capabilities
Not enough data
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Expertise
Not enough data
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Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Peak Support and TTEC are categorized as Contact Center Outsourcing Services and Outsourced Sales Providers
Unique Categories
TTEC is categorized as Contact Center Consulting and Digital Transformation Consulting
Reviews
Reviewers' Company Size
Peak Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TTEC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
22.9%
Consumer Goods
11.4%
Publishing
5.7%
Online Media
5.7%
Food & Beverages
5.7%
Other
48.6%
Retail
14.3%
Wholesale
7.1%
Translation and Localization
7.1%
Telecommunications
7.1%
Marketing and Advertising
7.1%
Other
57.1%
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