# Grayscale vs TextUs Comparison --- ## AI Generated Summary - **G2 reviewers report** that TextUs excels in facilitating quick and organized communication, with users highlighting its ability to respond in real-time while maintaining a personal touch. This feature is particularly beneficial for increasing response rates, making it a strong choice for those prioritizing effective candidate engagement. - **Users say** Grayscale stands out for its comprehensive features tailored for recruiting, including seamless communication and easy interview scheduling. Reviewers appreciate how it streamlines the hiring process, allowing for efficient interactions with candidates, which can significantly enhance overall productivity. - **According to verified reviews** , TextUs has a higher satisfaction score, indicating that users find it more user-friendly and easier to set up. Many users have praised its intuitive interface, which allows them to send multiple messages simultaneously, making it a practical tool for busy recruiters. - **Reviewers mention** that Grayscale offers robust support, with a slightly higher quality of support rating compared to TextUs. Users have noted that they feel well-supported throughout their experience, which can be crucial for teams that require assistance during implementation and ongoing use. - **Users highlight** that while both platforms have strong performance metrics, Grayscale has a slight edge in reporting and performance capabilities. Reviewers have noted that Grayscale's reporting features help them track candidate interactions more effectively, which is essential for data-driven decision-making in recruitment. - **G2 reviewers indicate** that TextUs is particularly favored by mid-market companies, while Grayscale is more popular among enterprise-level users. This distinction suggests that TextUs may be better suited for smaller teams looking for a straightforward communication tool, whereas Grayscale may cater more effectively to larger organizations with complex hiring needs. | | Grayscale | TextUs | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 505 | 629 | | **Largest Market Segment** | Enterprise (49.5% of reviews) | Mid-Market (47.8% of reviews) | | **Entry Level Price** | No pricing available | Starting at $119.00 1 Base Subscription Per Month | --- ## Top Pros & Cons ### Grayscale Pros: - Communication (53 reviews) - Ease of Use (50 reviews) Cons: - Messaging Issues (16 reviews) - Candidate Management (6 reviews) ### TextUs Pros: - Ease of Use (145 reviews) - Messaging (64 reviews) Cons: - Messaging Issues (71 reviews) - Limited Texting Features (47 reviews) --- ## Ratings Comparison | Rating | Grayscale | TextUs | |---|---|---| | **Meets Requirements** | 9.0 (443 reviews) | 9.2 (446 reviews) | | **Ease of Use** | 9.2 (454 reviews) | 9.4 (452 reviews) | | **Ease of Setup** | 9.2 (200 reviews) | 9.3 (188 reviews) | | **Ease of Admin** | 9.2 (107 reviews) | 9.3 (174 reviews) | | **Quality of Support** | 9.3 (380 reviews) | 9.1 (402 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (103 reviews) | 9.3 (178 reviews) | | **Product Direction (% positive)** | 9.6 (441 reviews) | 9.2 (423 reviews) | --- ## Pricing ### Grayscale #### Entry-Level Pricing No pricing available #### Free Trial Yes ### TextUs #### Entry-Level Pricing Plan: Essentials Price: Starting at $119.00 1 Base Subscription Per Month Description: Perfect plan for organizations or teams getting into texting and want to enhance their conversion rates. Key Features: - 2 Accounts - Campaigns / Automation - Message Quality Indicator [Browse all 3 editions](https://www.g2.com/products/textus/pricing) #### Free Trial No --- ## Features Comparison By Category ### Candidate Relationship Management | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.5/10 | 423 | | **TextUs** | 8.4/10 | 163 | #### Basics | Feature | Grayscale | TextUs | |---|---|---| | **Reporting** | 8.3 (303 reviews) | 8.1 (124 reviews) | | **Interoperability** | 8.4 (292 reviews) | 8.3 (121 reviews) | | **Performance** | 9.0 (329 reviews) | 8.7 (142 reviews) | #### Additional Functionality | Feature | Grayscale | TextUs | |---|---|---| | **Dashboard** | 8.7 (332 reviews) | 8.7 (136 reviews) | | **Cloud** | 8.2 (281 reviews) | 7.8 (113 reviews) | | **Mobility** | 8.6 (309 reviews) | 8.6 (136 reviews) | #### Content | Feature | Grayscale | TextUs | |---|---|---| | **Automation** | 8.9 (322 reviews) | 8.6 (131 reviews) | | **File Sharing** | 7.8 (275 reviews) | 7.6 (130 reviews) | #### Recruiting and Onboarding | Feature | Grayscale | TextUs | |---|---|---| | **Sourcing and Candidate Identification** | 8.3 (342 reviews) | 8.5 (129 reviews) | | **Interview Scheduling** | 8.7 (356 reviews) | 8.3 (126 reviews) | | **Applicant Tracking** | 8.2 (338 reviews) | 8.1 (123 reviews) | #### Platform | Feature | Grayscale | TextUs | |---|---|---| | **Customization ** | 8.2 (103 reviews) | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.7 (146 reviews) | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | 8.9/10 | 194 | #### Text Messaging | Feature | Grayscale | TextUs | |---|---|---| | **Bulk SMS** | Not enough data | 9.2 (155 reviews) ✓ Verified | | **Two-Way Text Messaging** | Not enough data | 9.5 (172 reviews) ✓ Verified | | **Text Scheduler** | Not enough data | 9.4 (152 reviews) ✓ Verified | | **Automatic Replies** | Not enough data | 9.3 (140 reviews) ✓ Verified | | **Automatic URL Shortening** | Not enough data | 9.0 (117 reviews) | | **MMS Marketing** | Not enough data | 8.8 (126 reviews) ✓ Verified | | **Personalization** | Not enough data | 9.3 (145 reviews) ✓ Verified | | **Transactional SMS** | Not enough data | 8.6 (58 reviews) | #### SMS Platform | Feature | Grayscale | TextUs | |---|---|---| | **Reporting** | Not enough data | 8.9 (122 reviews) ✓ Verified | | **Automation** | Not enough data | 9.0 (128 reviews) ✓ Verified | | **White Label** | Not enough data | 8.5 (93 reviews) | | **Text-to-Landline** | Not enough data | 8.3 (105 reviews) | | **Short Codes** | Not enough data | 9.1 (69 reviews) | | **API Integration** | Not enough data | 8.5 (95 reviews) ✓ Verified | #### Agentic AI - SMS Marketing | Feature | Grayscale | TextUs | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.5 (8 reviews) | | **Multi-step Planning** | Not enough data | 8.8 (8 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | | **Natural Language Interaction** | Not enough data | 9.0 (8 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (8 reviews) | | **Decision Making** | Not enough data | 8.8 (8 reviews) | ### Interview Scheduling | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.6/10 | 279 | | **TextUs** | N/A | N/A | #### Platform Basics | Feature | Grayscale | TextUs | |---|---|---| | **Interoperability** | 8.4 (208 reviews) | Not enough data | | **Performance** | 9.1 (220 reviews) | Not enough data | #### Platform Content | Feature | Grayscale | TextUs | |---|---|---| | **Automation** | 9.0 (220 reviews) | Not enough data | | **Reminders** | 8.6 (216 reviews) | Not enough data | | **Email Template** | 8.3 (113 reviews) | Not enough data | | **Booking** | 8.2 (210 reviews) | Not enough data | | **Rescheduling** | 8.4 (216 reviews) | Not enough data | #### Platform Performance | Feature | Grayscale | TextUs | |---|---|---| | **Reporting** | 8.4 (213 reviews) | Not enough data | | **Monitoring** | 8.5 (209 reviews) | Not enough data | #### Platform | Feature | Grayscale | TextUs | |---|---|---| | **Customization ** | 8.2 (103 reviews) | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.7 (146 reviews) | ### Recruiting Automation | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.2/10 | 411 | | **TextUs** | N/A | N/A | #### Platform Functionality | Feature | Grayscale | TextUs | |---|---|---| | **Sourcing and Candidate Identification** | 8.3 (342 reviews) | 8.5 (129 reviews) | | **Job Posting** | 7.9 (203 reviews) | Not enough data | | **Interview Scheduling** | 8.7 (356 reviews) | 8.3 (126 reviews) | | **Applicant Tracking** | 8.2 (338 reviews) | 8.1 (123 reviews) | #### Agentic AI - Recruiting Automation | Feature | Grayscale | TextUs | |---|---|---| | **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | | **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | | **Cross-system Integration** | 7.5 (6 reviews) | Not enough data | | **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | | **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 7.8 (6 reviews) | Not enough data | | **Decision Making** | 7.5 (6 reviews) | Not enough data | #### Platform | Feature | Grayscale | TextUs | |---|---|---| | **Customization ** | 8.2 (103 reviews) | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.7 (146 reviews) | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | N/A | N/A | #### Responses | Feature | Grayscale | TextUs | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | #### Platform | Feature | Grayscale | TextUs | |---|---|---| | **Live chat** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **A/B testing** | Feature Not Available | Not enough data | | **Role-based access** | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | #### Generative AI | Feature | Grayscale | TextUs | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Recruiting | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | N/A | N/A | #### Generative AI | Feature | Grayscale | TextUs | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Grayscale | TextUs | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Grayscale | TextUs | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Recruiting | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | N/A | N/A | #### AI Core Recruiting | Feature | Grayscale | TextUs | |---|---|---| | **Automated Resume Screening** | Not enough data | Not enough data | | **End-to-End AI Recruiting Workflow** | Not enough data | Not enough data | | **Adaptive AI Model Refinement** | Not enough data | Not enough data | | **Human Oversight** | Not enough data | Not enough data | #### AI Interviewing & Assessment | Feature | Grayscale | TextUs | |---|---|---| | **AI-Enabled Interviews & Assessments** | Not enough data | Not enough data | #### Job Content Creation | Feature | Grayscale | TextUs | |---|---|---| | ** AI-Generated Job Descriptions ** | Not enough data | Not enough data | #### AI Candidate Interaction & Outreach | Feature | Grayscale | TextUs | |---|---|---| | **Automated Interview Scheduling** | Not enough data | Not enough data | | **Conversational Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **AI-Driven Outreach & Follow-Ups ** | Not enough data | Not enough data | #### AI Candidate Evaluation & Insights | Feature | Grayscale | TextUs | |---|---|---| | **Recruiter Decision Support ** | Not enough data | Not enough data | | **AI-Based Candidate Ranking** | Not enough data | Not enough data | | **AI-Based Candidate Assessment** | Not enough data | Not enough data | ### Mobile Marketing | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **TextUs** | 9.0/10 | 131 | #### Analysis | Feature | Grayscale | TextUs | |---|---|---| | **Application Attribution** | Not enough data | Feature Not Available | | **Campaign Analysis** | Not enough data | 8.6 (46 reviews) | | **Uninstall Tracking** | Not enough data | Feature Not Available | | **Custom Dashboards** | Not enough data | Feature Not Available | #### Campaigns | Feature | Grayscale | TextUs | |---|---|---| | **Proximity Marketing** | Not enough data | Feature Not Available | | **Push Notifications** | Not enough data | 8.9 (96 reviews) | | **Bulk SMS** | Not enough data | 9.2 (104 reviews) | | **Two-Way Text Messaging** | Not enough data | 9.4 (107 reviews) ✓ Verified | | **Email Campaigns** | Not enough data | Feature Not Available | | **Audience Segmentation** | Not enough data | Feature Not Available | #### Engagement | Feature | Grayscale | TextUs | |---|---|---| | **Coupons and Promotions** | Not enough data | Feature Not Available | #### Platform | Feature | Grayscale | TextUs | |---|---|---| | **Optimization** | Not enough data | Feature Not Available | | **Integrations - Mobile Marketing** | Not enough data | Feature Not Available | | **Internationalization** | Not enough data | Feature Not Available | #### Agentic AI - Mobile Marketing | Feature | Grayscale | TextUs | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management) **Unique to Grayscale (5):** [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Recruiting Software](https://www.g2.com/categories/ai-recruiting), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation), [Chatbots Software](https://www.g2.com/categories/chatbots) **Unique to TextUs (3):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) --- ## Reviewer Demographics ### By Company Size | Segment | Grayscale | TextUs | |---|---|---| | **Small-Business** | 13.2% | 27.2% | | **Mid-Market** | 37.3% | 47.8% | | **Enterprise** | 49.5% | 24.9% | ### By Industry #### Grayscale - **Hospital & Health Care:** 19.0% - **Staffing and Recruiting:** 18.6% - **Human Resources:** 5.0% - **Retail:** 3.8% - **Computer Software:** 3.8% - **Construction:** 3.6% - **Information Technology and Services:** 3.2% - **Health, Wellness and Fitness:** 3.0% - **Automotive:** 2.8% - **Transportation/Trucking/Railroad:** 2.6% - **Other:** 34.5% #### TextUs - **Staffing and Recruiting:** 55.7% - **Hospital & Health Care:** 13.1% - **Human Resources:** 4.8% - **Health, Wellness and Fitness:** 2.2% - **Real Estate:** 1.8% - **Medical Practice:** 1.8% - **Marketing and Advertising:** 1.5% - **Retail:** 1.2% - **Warehousing:** 1.0% - **Transportation/Trucking/Railroad:** 1.0% - **Other:** 15.9% --- ## Alternatives ### Alternatives to Grayscale - [Sense](https://www.g2.com/products/sense-sense/reviews) — 4.5/5 stars (568 reviews) - [Phenom Applied AI](https://www.g2.com/products/phenom-applied-ai/reviews) — 4.3/5 stars (430 reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) — 4.2/5 stars (989 reviews) - [Oracle Talent Management Cloud (formerly Taleo)](https://www.g2.com/products/oracle-talent-management-cloud-formerly-taleo/reviews) — 3.4/5 stars (360 reviews) - [100Hires](https://www.g2.com/products/100hires/reviews) — 4.8/5 stars (1331 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) — 4.4/5 stars (1842 reviews) - [Lever](https://www.g2.com/products/lever/reviews) — 4.3/5 stars (2116 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5588 reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) — 4.7/5 stars (1846 reviews) - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) — 4.7/5 stars (1498 reviews) ### Alternatives to TextUs - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1360 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (643 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) — 4.5/5 stars (744 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) — 4.5/5 stars (1383 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1864 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2570 reviews) --- ## Top Discussions ### Grayscale - Title: [Is there anyway that Grayscale can implement voice messages?](https://www.g2.com/discussions/is-there-anyway-that-grayscale-can-implement-voice-messages) — 1 comment, 1 upvote > **Top comment:** "Hey Angie! I love the feedback - I'll relay this to management and see what they think 😁" ### TextUs - Title: [How do I set text messages to multiple people for future dates?](https://www.g2.com/discussions/how-do-i-set-text-messages-to-multiple-people-for-future-dates) — 2 comments, 1 upvote > **Top comment:** "Hey there! Here is a helpful article/video that walks you through on how to set up..." - Title: [Is there anyway you can add 'Enter' as a way to send your text? Also, adding 'personalization?](https://www.g2.com/discussions/is-there-anyway-you-can-add-enter-as-a-way-to-send-your-text-also-adding-personalization) — 1 comment > **Top comment:** "Hey Jasmine! Thank you so much for the recommendation on the "Enter" option. We have gone back & forth on this as sometimes people could accidentally hit..." - Title: [How can I use this even more? I want to use this for a lot of things in our org](https://www.g2.com/discussions/how-can-i-use-this-even-more-i-want-to-use-this-for-a-lot-of-things-in-our-org) — 1 comment, 1 upvote > **Top comment:** "Hey Antonio! Here are a few pages that will help you out with utilizing our campaign features..." - Title: [How can we see all available emojis?](https://www.g2.com/discussions/how-can-we-see-all-available-emojis) — 1 comment, 1 upvote > **Top comment:** "Hey Dejya! This page will show you how to see all of the emojis that are available! :) https://help.textus.com/s/detail/Conversation-Features" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/paylocity-grayscale-vs-textus)