# Grayscale, ICIMS vs TextUs Comparison | | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 4.7 out of 5 | | **Total Reviews** | 505 | 989 | 629 | | **Largest Market Segment** | Enterprise (49.5% of reviews) | Enterprise (55.9% of reviews) | Mid-Market (47.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | Starting at $119.00 1 Base Subscription Per Month | --- ## Top Pros & Cons ### Grayscale Pros: - Ease of Use (193 reviews) - Communication (151 reviews) Cons: - Messaging Issues (95 reviews) - Missing Features (31 reviews) ### ICIMS Pros: - Ease of Use (71 reviews) - Customization (48 reviews) Cons: - Limited Customization (27 reviews) - Learning Curve (26 reviews) ### TextUs Pros: - Ease of Use (145 reviews) - Messaging (63 reviews) Cons: - Messaging Issues (71 reviews) - Limited Texting Features (47 reviews) --- ## Ratings Comparison | Rating | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Meets Requirements** | 9.0 (443 reviews) | 8.5 (866 reviews) | 9.2 (446 reviews) | | **Ease of Use** | 9.2 (454 reviews) | 8.2 (881 reviews) | 9.4 (452 reviews) | | **Ease of Setup** | 9.2 (200 reviews) | 7.8 (534 reviews) | 9.3 (188 reviews) | | **Ease of Admin** | 9.2 (107 reviews) | 8.1 (526 reviews) | 9.3 (174 reviews) | | **Quality of Support** | 9.3 (380 reviews) | 8.1 (804 reviews) | 9.1 (402 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (103 reviews) | 8.4 (518 reviews) | 9.3 (178 reviews) | | **Product Direction (% positive)** | 9.6 (441 reviews) | 8.4 (855 reviews) | 9.2 (423 reviews) | --- ## Pricing ### Grayscale #### Entry-Level Pricing No pricing available #### Free Trial Yes ### ICIMS #### Entry-Level Pricing No pricing available #### Free Trial No information available ### TextUs #### Entry-Level Pricing Plan: Essentials Price: Starting at $119.00 1 Base Subscription Per Month Description: Perfect plan for organizations or teams getting into texting and want to enhance their conversion rates. Key Features: - 2 Accounts - Campaigns / Automation - Message Quality Indicator [Browse all 3 editions](https://www.g2.com/products/textus/pricing) #### Free Trial No --- ## Features Comparison By Category ### Candidate Relationship Management | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.5/10 | 423 | | **ICIMS** | 7.6/10 | 695 | | **TextUs** | 8.4/10 | 163 | #### Basics | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Reporting** | 8.3 (303 reviews) | 7.7 (120 reviews) | 8.1 (124 reviews) | | **Interoperability** | 8.4 (292 reviews) | Feature Not Available | 8.3 (121 reviews) | | **Performance** | 9.0 (329 reviews) | 7.8 (114 reviews) | 8.7 (142 reviews) | #### Additional Functionality | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Dashboard** | 8.7 (332 reviews) | 7.7 (118 reviews) | 8.7 (136 reviews) | | **Cloud** | 8.2 (281 reviews) | 7.8 (98 reviews) | 7.8 (113 reviews) | | **Mobility** | 8.6 (309 reviews) | 6.6 (102 reviews) | 8.6 (136 reviews) | #### Content | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Automation** | 8.9 (322 reviews) | 7.3 (105 reviews) | 8.6 (131 reviews) | | **File Sharing** | 7.8 (275 reviews) | 7.2 (101 reviews) | 7.6 (130 reviews) | #### Recruiting and Onboarding | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Sourcing and Candidate Identification** | 8.3 (342 reviews) | 7.8 (442 reviews) ✓ Verified | 8.5 (129 reviews) | | **Interview Scheduling** | 8.7 (356 reviews) | 7.5 (426 reviews) ✓ Verified | 8.3 (126 reviews) | | **Applicant Tracking** | 8.2 (338 reviews) | 8.6 (484 reviews) ✓ Verified | 8.1 (123 reviews) | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization ** | 8.2 (103 reviews) | 7.9 (475 reviews) ✓ Verified | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.6 (368 reviews) ✓ Verified | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 7.4 (298 reviews) ✓ Verified | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.2 (487 reviews) ✓ Verified | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.4 (480 reviews) ✓ Verified | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 7.0 (374 reviews) ✓ Verified | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.0 (485 reviews) ✓ Verified | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.3 (494 reviews) ✓ Verified | 8.7 (146 reviews) | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | 8.9/10 | 194 | #### Text Messaging | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Bulk SMS** | Not enough data | Not enough data | 9.2 (155 reviews) ✓ Verified | | **Two-Way Text Messaging** | Not enough data | Not enough data | 9.5 (172 reviews) ✓ Verified | | **Text Scheduler** | Not enough data | Not enough data | 9.4 (152 reviews) ✓ Verified | | **Automatic Replies** | Not enough data | Not enough data | 9.3 (140 reviews) ✓ Verified | | **Automatic URL Shortening** | Not enough data | Not enough data | 9.0 (117 reviews) | | **MMS Marketing** | Not enough data | Not enough data | 8.8 (126 reviews) ✓ Verified | | **Personalization** | Not enough data | Not enough data | 9.3 (145 reviews) ✓ Verified | | **Transactional SMS** | Not enough data | Not enough data | 8.6 (58 reviews) | #### SMS Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | 8.9 (122 reviews) ✓ Verified | | **Automation** | Not enough data | Not enough data | 9.0 (128 reviews) ✓ Verified | | **White Label** | Not enough data | Not enough data | 8.5 (93 reviews) | | **Text-to-Landline** | Not enough data | Not enough data | 8.3 (105 reviews) | | **Short Codes** | Not enough data | Not enough data | 9.1 (69 reviews) | | **API Integration** | Not enough data | Not enough data | 8.5 (95 reviews) ✓ Verified | #### Agentic AI - SMS Marketing | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (8 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 8.8 (8 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 9.0 (8 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 9.0 (8 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.3 (8 reviews) | | **Decision Making** | Not enough data | Not enough data | 8.8 (8 reviews) | ### Interview Scheduling | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.6/10 | 279 | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Platform Basics | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Interoperability** | 8.4 (208 reviews) | Not enough data | Not enough data | | **Performance** | 9.1 (220 reviews) | Not enough data | Not enough data | #### Platform Content | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Automation** | 9.0 (220 reviews) | Not enough data | Not enough data | | **Reminders** | 8.6 (216 reviews) | Not enough data | Not enough data | | **Email Template** | 8.3 (113 reviews) | Not enough data | Not enough data | | **Booking** | 8.2 (210 reviews) | Not enough data | Not enough data | | **Rescheduling** | 8.4 (216 reviews) | Not enough data | Not enough data | #### Platform Performance | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Reporting** | 8.4 (213 reviews) | Not enough data | Not enough data | | **Monitoring** | 8.5 (209 reviews) | Not enough data | Not enough data | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization ** | 8.2 (103 reviews) | 7.9 (475 reviews) ✓ Verified | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.6 (368 reviews) ✓ Verified | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 7.4 (298 reviews) ✓ Verified | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.2 (487 reviews) ✓ Verified | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.4 (480 reviews) ✓ Verified | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 7.0 (374 reviews) ✓ Verified | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.0 (485 reviews) ✓ Verified | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.3 (494 reviews) ✓ Verified | 8.7 (146 reviews) | ### Recruiting Automation | Product | Score | Reviews | |---|---|---| | **Grayscale** | 8.2/10 | 411 | | **ICIMS** | 7.9/10 | 691 | | **TextUs** | N/A | N/A | #### Platform Functionality | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Sourcing and Candidate Identification** | 8.3 (342 reviews) | 7.8 (442 reviews) ✓ Verified | 8.5 (129 reviews) | | **Job Posting** | 7.9 (203 reviews) | 8.4 (402 reviews) ✓ Verified | Not enough data | | **Interview Scheduling** | 8.7 (356 reviews) | 7.5 (426 reviews) ✓ Verified | 8.3 (126 reviews) | | **Applicant Tracking** | 8.2 (338 reviews) | 8.6 (484 reviews) ✓ Verified | 8.1 (123 reviews) | #### Agentic AI - Recruiting Automation | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | Not enough data | | **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 7.5 (6 reviews) | Feature Not Available | Not enough data | | **Adaptive Learning** | 7.8 (6 reviews) | Feature Not Available | Not enough data | | **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 7.8 (6 reviews) | Feature Not Available | Not enough data | | **Decision Making** | 7.5 (6 reviews) | Feature Not Available | Not enough data | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization ** | 8.2 (103 reviews) | 7.9 (475 reviews) ✓ Verified | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.6 (368 reviews) ✓ Verified | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 7.4 (298 reviews) ✓ Verified | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.2 (487 reviews) ✓ Verified | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.4 (480 reviews) ✓ Verified | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 7.0 (374 reviews) ✓ Verified | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.0 (485 reviews) ✓ Verified | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.3 (494 reviews) ✓ Verified | 8.7 (146 reviews) | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Responses | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization** | Not enough data | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Live chat** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | Not enough data | | **A/B testing** | Feature Not Available | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Talent Marketplace Platforms | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | 7.5/10 | 18 | | **TextUs** | N/A | N/A | #### Career pathing | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Employee Profiles** | Not enough data | 8.1 (16 reviews) | Not enough data | | **Career Paths** | Not enough data | 6.4 (14 reviews) | Not enough data | #### Opportunity matching | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Opportunity Database** | Not enough data | 7.4 (14 reviews) | Not enough data | | **Opportunity Matching** | Not enough data | 7.0 (14 reviews) | Not enough data | #### Analytics and integrations | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Skills Analytics** | Not enough data | 7.9 (14 reviews) | Not enough data | | **Reporting** | Not enough data | 7.6 (16 reviews) | Not enough data | | **Integrations** | Not enough data | 8.1 (16 reviews) | Not enough data | ### Recruiting | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Generative AI | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Talent Acquisition Suites | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Generative AI | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Recruitment Platforms | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | 5.5/10 | 12 | | **TextUs** | N/A | N/A | #### Generative AI | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **AI Text Generation** | Not enough data | 5.7 (12 reviews) | Not enough data | #### Recruitment Platform - Recruitment Platforms | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **User Permissions** | Not enough data | Not enough data | Not enough data | | **Sourcing** | Not enough data | Not enough data | Not enough data | | **Interviews** | Not enough data | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | Not enough data | | **Internationalization & Locationalization** | Not enough data | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | Not enough data | #### Recruitment AI - Recruitment Platforms | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Candidate Matching** | Not enough data | Not enough data | Not enough data | | **Gen AI in Talent Acquisition** | Not enough data | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Recruitment Platforms | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Applicant Tracking Systems (ATS) | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | 7.6/10 | 622 | | **TextUs** | N/A | N/A | #### Agentic AI - Applicant Tracking Systems (ATS) | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | #### Sourcing | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Candidate Search** | Not enough data | 7.7 (349 reviews) | Not enough data | | **Career Page Configuration** | Not enough data | 7.8 (336 reviews) | Not enough data | | **Social Sourcing** | Not enough data | Not enough data | Not enough data | | **Job Posting** | Not enough data | 6.9 (6 reviews) | Not enough data | | **Candidate Sourcing Metrics** | Not enough data | 7.5 (6 reviews) | Not enough data | #### Candidate Management - Applicant Tracking System | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Candidate Evaluations** | Not enough data | 7.6 (284 reviews) | Not enough data | | **Applicant Data Management** | Not enough data | 8.5 (8 reviews) | Not enough data | | **Hiring Processes Tracking** | Not enough data | 8.1 (8 reviews) | Not enough data | | **Automated Resume Parsing** | Not enough data | 7.4 (7 reviews) | Not enough data | | **Scheduling** | Not enough data | 4.5 (7 reviews) | Not enough data | | **Candidate-Facing Statuses** | Not enough data | Not enough data | Not enough data | | **Workflow Building** | Not enough data | 7.8 (6 reviews) | Not enough data | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization ** | 8.2 (103 reviews) | 7.9 (475 reviews) ✓ Verified | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.6 (368 reviews) ✓ Verified | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 7.4 (298 reviews) ✓ Verified | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.2 (487 reviews) ✓ Verified | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.4 (480 reviews) ✓ Verified | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 7.0 (374 reviews) ✓ Verified | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.0 (485 reviews) ✓ Verified | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.3 (494 reviews) ✓ Verified | 8.7 (146 reviews) | #### AI - Applicant Tracking Systems (ATS) | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Predictive Insights** | Not enough data | Not enough data | Not enough data | | **AI Job Description** | Not enough data | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | Not enough data | ### Onboarding | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | 7.9/10 | 680 | | **TextUs** | N/A | N/A | #### Agentic AI - Onboarding | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | #### Platform Content | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Forms Library** | Not enough data | 8.1 (154 reviews) | Not enough data | | **E-Forms** | Not enough data | 8.2 (146 reviews) | Not enough data | | **E-Signature** | Not enough data | 8.4 (147 reviews) | Not enough data | | **Background Checks** | Not enough data | 7.7 (128 reviews) | Not enough data | | **Offer Letter Approvals** | Not enough data | 8.5 (139 reviews) | Not enough data | | **Offer Letter Templates** | Not enough data | 8.4 (144 reviews) | Not enough data | #### Platform Additional Functionality | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Self-Service Portal** | Not enough data | 7.9 (140 reviews) | Not enough data | | **Automated Team Introductions** | Not enough data | 6.9 (94 reviews) | Not enough data | | **Compliance Training** | Not enough data | 7.0 (95 reviews) | Not enough data | | **Automated Onboarding Workflows** | Not enough data | 8.0 (144 reviews) | Not enough data | | **Onboarding Notifications** | Not enough data | 8.0 (143 reviews) | Not enough data | #### Platform Data | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Time-to-Productivity Reporting** | Not enough data | 7.5 (121 reviews) | Not enough data | | **Onboarding Process Reporting** | Not enough data | 7.7 (135 reviews) | Not enough data | | **Visualization** | Not enough data | 7.9 (125 reviews) | Not enough data | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Customization ** | 8.2 (103 reviews) | 7.9 (475 reviews) ✓ Verified | 8.2 (153 reviews) | | **Integration APIs** | 8.6 (100 reviews) | 7.6 (368 reviews) ✓ Verified | 7.8 (139 reviews) | | **Internationalization** | 8.2 (92 reviews) | 7.4 (298 reviews) ✓ Verified | 8.2 (134 reviews) | | **User, Role, and Access Management** | 8.9 (106 reviews) | 8.2 (487 reviews) ✓ Verified | 8.7 (148 reviews) | | **Performance** | 9.0 (107 reviews) | 8.4 (480 reviews) ✓ Verified | 8.8 (153 reviews) | | **Mobility** | 8.9 (102 reviews) | 7.0 (374 reviews) ✓ Verified | 8.9 (151 reviews) | | **Reporting** | 8.3 (98 reviews) | 8.0 (485 reviews) ✓ Verified | 8.4 (139 reviews) | | **Dashboards** | 8.5 (103 reviews) | 8.3 (494 reviews) ✓ Verified | 8.7 (146 reviews) | #### Recruiting and Onboarding | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Interview Scheduling** | 8.7 (356 reviews) | 7.5 (426 reviews) ✓ Verified | 8.3 (126 reviews) | | **Onboarding** | Not enough data | 8.2 (319 reviews) | Not enough data | ### AI Recruiting | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | N/A | N/A | #### AI Core Recruiting | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Automated Resume Screening** | Not enough data | Not enough data | Not enough data | | **End-to-End AI Recruiting Workflow** | Not enough data | Not enough data | Not enough data | | **Adaptive AI Model Refinement** | Not enough data | Not enough data | Not enough data | | **Human Oversight** | Not enough data | Not enough data | Not enough data | #### AI Interviewing & Assessment | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **AI-Enabled Interviews & Assessments** | Not enough data | Not enough data | Not enough data | #### Job Content Creation | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | ** AI-Generated Job Descriptions ** | Not enough data | Not enough data | Not enough data | #### AI Candidate Interaction & Outreach | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Automated Interview Scheduling** | Not enough data | Not enough data | Not enough data | | **Conversational Chatbots & Virtual Assistants** | Not enough data | Not enough data | Not enough data | | **AI-Driven Outreach & Follow-Ups ** | Not enough data | Not enough data | Not enough data | #### AI Candidate Evaluation & Insights | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Recruiter Decision Support ** | Not enough data | Not enough data | Not enough data | | **AI-Based Candidate Ranking** | Not enough data | Not enough data | Not enough data | | **AI-Based Candidate Assessment** | Not enough data | Not enough data | Not enough data | ### Mobile Marketing | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | N/A | N/A | | **TextUs** | 9.0/10 | 131 | #### Analysis | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Application Attribution** | Not enough data | Not enough data | Feature Not Available | | **Campaign Analysis** | Not enough data | Not enough data | 8.6 (46 reviews) | | **Uninstall Tracking** | Not enough data | Not enough data | Feature Not Available | | **Custom Dashboards** | Not enough data | Not enough data | Feature Not Available | #### Campaigns | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Proximity Marketing** | Not enough data | Not enough data | Feature Not Available | | **Push Notifications** | Not enough data | Not enough data | 8.9 (96 reviews) | | **Bulk SMS** | Not enough data | Not enough data | 9.2 (104 reviews) | | **Two-Way Text Messaging** | Not enough data | Not enough data | 9.4 (107 reviews) ✓ Verified | | **Email Campaigns** | Not enough data | Not enough data | Feature Not Available | | **Audience Segmentation** | Not enough data | Not enough data | Feature Not Available | #### Engagement | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Coupons and Promotions** | Not enough data | Not enough data | Feature Not Available | #### Platform | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Optimization** | Not enough data | Not enough data | Feature Not Available | | **Integrations - Mobile Marketing** | Not enough data | Not enough data | Feature Not Available | | **Internationalization** | Not enough data | Not enough data | Feature Not Available | #### Agentic AI - Mobile Marketing | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Recruitment Marketing | Product | Score | Reviews | |---|---|---| | **Grayscale** | N/A | N/A | | **ICIMS** | 7.2/10 | 40 | | **TextUs** | N/A | N/A | #### Platform Basics | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Interoperability** | Not enough data | 7.6 (33 reviews) ✓ Verified | Not enough data | | **Performance** | Not enough data | 7.8 (34 reviews) ✓ Verified | Not enough data | | **Integrations** | Not enough data | 7.2 (35 reviews) ✓ Verified | Not enough data | #### Platform Content | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Digital Strategy** | Not enough data | 6.8 (31 reviews) ✓ Verified | Not enough data | | **Candidate Relationship Management** | Not enough data | 6.9 (37 reviews) ✓ Verified | Not enough data | | **Employer Branding** | Not enough data | 7.3 (34 reviews) ✓ Verified | Not enough data | | **Social Recruiting** | Not enough data | 6.5 (34 reviews) ✓ Verified | Not enough data | #### Platform Performance | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Automation** | Not enough data | 7.4 (35 reviews) ✓ Verified | Not enough data | | **File Sharing** | Not enough data | 7.1 (32 reviews) ✓ Verified | Not enough data | | **Reporting** | Not enough data | 7.5 (35 reviews) ✓ Verified | Not enough data | #### Platform Additional Functionality | Feature | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Dashboard** | Not enough data | 7.9 (36 reviews) ✓ Verified | Not enough data | | **Mobility** | Not enough data | 6.2 (33 reviews) ✓ Verified | Not enough data | --- ## Categories **Shared Categories (1):** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management) **Unique to Grayscale (5):** [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Recruiting Software](https://www.g2.com/categories/ai-recruiting), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation), [Chatbots Software](https://www.g2.com/categories/chatbots) **Unique to ICIMS (7):** [Talent Marketplace Platforms ](https://www.g2.com/categories/talent-marketplace-platforms), [Recruitment Platforms](https://www.g2.com/categories/recruitment-platforms), [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Recruitment Marketing Platforms](https://www.g2.com/categories/recruitment-marketing), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [AI Recruiting Software](https://www.g2.com/categories/ai-recruiting) **Unique to TextUs (3):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) --- ## Reviewer Demographics ### By Company Size | Segment | Grayscale | ICIMS | TextUs | |---|---|---|---| | **Small-Business** | 13.2% | 7.1% | 27.2% | | **Mid-Market** | 37.3% | 37.0% | 47.8% | | **Enterprise** | 49.5% | 55.9% | 24.9% | ### By Industry #### Grayscale - **Hospital & Health Care:** 19.0% - **Staffing and Recruiting:** 18.6% - **Human Resources:** 5.0% - **Retail:** 3.8% - **Computer Software:** 3.8% - **Construction:** 3.6% - **Information Technology and Services:** 3.2% - **Health, Wellness and Fitness:** 3.0% - **Automotive:** 2.8% - **Transportation/Trucking/Railroad:** 2.6% - **Other:** 34.5% #### ICIMS - **Hospital & Health Care:** 17.2% - **Information Technology and Services:** 6.6% - **Staffing and Recruiting:** 5.5% - **Human Resources:** 4.1% - **Higher Education:** 3.4% - **Non-Profit Organization Management:** 2.8% - **Retail:** 2.8% - **Financial Services:** 2.8% - **Construction:** 2.7% - **Marketing and Advertising:** 2.3% - **Other:** 50.0% #### TextUs - **Staffing and Recruiting:** 55.7% - **Hospital & Health Care:** 13.1% - **Human Resources:** 4.8% - **Health, Wellness and Fitness:** 2.2% - **Real Estate:** 1.8% - **Medical Practice:** 1.8% - **Marketing and Advertising:** 1.5% - **Retail:** 1.2% - **Warehousing:** 1.0% - **Transportation/Trucking/Railroad:** 1.0% - **Other:** 15.9% --- ## Alternatives ### Alternatives to Grayscale - [Sense](https://www.g2.com/products/sense-sense/reviews) — 4.5/5 stars (568 reviews) - [Phenom Applied AI](https://www.g2.com/products/phenom-applied-ai/reviews) — 4.3/5 stars (430 reviews) - [Oracle Talent Management Cloud (formerly Taleo)](https://www.g2.com/products/oracle-talent-management-cloud-formerly-taleo/reviews) — 3.4/5 stars (360 reviews) - [100Hires](https://www.g2.com/products/100hires/reviews) — 4.8/5 stars (1331 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) — 4.4/5 stars (1842 reviews) - [Lever](https://www.g2.com/products/lever/reviews) — 4.3/5 stars (2116 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5539 reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) — 4.7/5 stars (1846 reviews) - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) — 4.7/5 stars (1497 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4229 reviews) ### Alternatives to ICIMS - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1656 reviews) - [Jobvite](https://www.g2.com/products/jobvite/reviews) — 4.0/5 stars (665 reviews) - [Oracle Talent Management Cloud (formerly Taleo)](https://www.g2.com/products/oracle-talent-management-cloud-formerly-taleo/reviews) — 3.4/5 stars (360 reviews) - [Avature](https://www.g2.com/products/avature/reviews) — 4.4/5 stars (109 reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) — 4.4/5 stars (3897 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) — 4.4/5 stars (1842 reviews) - [Workable](https://www.g2.com/products/workable/reviews) — 4.4/5 stars (704 reviews) - [ClearCompany](https://www.g2.com/products/clearcompany/reviews) — 4.6/5 stars (507 reviews) - [Lever](https://www.g2.com/products/lever/reviews) — 4.3/5 stars (2116 reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) — 4.2/5 stars (1230 reviews) ### Alternatives to TextUs - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1356 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (642 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) — 4.5/5 stars (744 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) — 4.5/5 stars (1382 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1859 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2572 reviews) --- ## Top Discussions ### Grayscale - Title: [Is there anyway that Grayscale can implement voice messages?](https://www.g2.com/discussions/is-there-anyway-that-grayscale-can-implement-voice-messages) — 1 comment, 1 upvote > **Top comment:** "Hey Angie! I love the feedback - I'll relay this to management and see what they think 😁" ### ICIMS - Title: [What is iCIMS software?](https://www.g2.com/discussions/what-is-icims-software) — 1 comment > **Top comment:** "Recruiting and hiring software " - Title: [access same references](https://www.g2.com/discussions/26639-access-same-references) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." - Title: [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We believe the best practice is to generate a SkillSurvey Reference candidate feedback report on a job applicant after the phone screen and before the..." - Title: [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our Pre-Hire 360 workflow is designed to help understand the “soft skills” a candidate has which include the specific behaviors that are required to be..." - Title: [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We make it easy for hiring managers to interpret survey results by providing data-driven reports. In the candidate feedback report, we point out differences..." ### TextUs - Title: [How do I set text messages to multiple people for future dates?](https://www.g2.com/discussions/how-do-i-set-text-messages-to-multiple-people-for-future-dates) — 2 comments, 1 upvote > **Top comment:** "Hey there! Here is a helpful article/video that walks you through on how to set up..." - Title: [Is there anyway you can add 'Enter' as a way to send your text? Also, adding 'personalization?](https://www.g2.com/discussions/is-there-anyway-you-can-add-enter-as-a-way-to-send-your-text-also-adding-personalization) — 1 comment > **Top comment:** "Hey Jasmine! Thank you so much for the recommendation on the "Enter" option. We have gone back & forth on this as sometimes people could accidentally hit..." - Title: [How can I use this even more? I want to use this for a lot of things in our org](https://www.g2.com/discussions/how-can-i-use-this-even-more-i-want-to-use-this-for-a-lot-of-things-in-our-org) — 1 comment, 1 upvote > **Top comment:** "Hey Antonio! Here are a few pages that will help you out with utilizing our campaign features..." - Title: [How can we see all available emojis?](https://www.g2.com/discussions/how-can-we-see-all-available-emojis) — 1 comment, 1 upvote > **Top comment:** "Hey Dejya! This page will show you how to see all of the emojis that are available! :) https://help.textus.com/s/detail/Conversation-Features" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/paylocity-grayscale-vs-icims-vs-textus)