Compare Paycom and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (74.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Paycom
Star Rating
(6,011)4.5 out of 5
Market Segments
Mid-Market (74.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PaycomZendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a visually appealing and minimalist user interface, making it easier for teams to manage customer queries efficiently. Users appreciate how the platform streamlines ticket management, allowing for faster responses and improved customer experiences.
- Users say that Paycom stands out for its intuitive navigation, which simplifies access to essential features like work schedules, tax information, and personal details. This ease of use is a significant advantage for employees who need to manage various tasks quickly and effectively.
- According to verified reviews, Zendesk for Customer Service offers robust customization options, enabling businesses to tailor the platform to their specific needs. Reviewers highlight the generative AI service as a favorite feature, which helps create multi-level responses based on customer inquiries.
- Reviewers mention that while Paycom has a solid overall rating, some users find it slightly less flexible in terms of customization compared to Zendesk. However, they appreciate the platform's comprehensive access to necessary tools, which enhances their day-to-day operations.
- G2 reviewers highlight that Zendesk for Customer Service has a strong focus on customer support, with many users noting the quality of assistance they receive. This support is crucial for businesses that rely on timely help to resolve customer issues effectively.
- Users report that while both platforms have their strengths, Paycom's ease of setup is slightly less favorable compared to Zendesk. However, Paycom compensates with a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform as a whole.
Pricing
Entry-Level Pricing
Paycom
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Paycom
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
1,288
8.6
5,178
Ease of Use
9.1
3,668
8.6
5,286
Ease of Setup
7.8
739
8.0
3,247
Ease of Admin
8.2
745
8.2
3,113
Quality of Support
8.5
1,188
8.4
4,914
Has the product been a good partner in doing business?
8.3
741
8.4
3,036
Product Direction (% positive)
8.1
1,247
8.0
4,833
Features by Category
Ticket and Case Management
Not enough data
8.8
2581
|
Verified
Not enough data
8.7
2608
|
Verified
Not enough data
8.5
2536
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1932
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2330
|
Verified
Not enough data
8.4
1745
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Core HR
8.5
398
Not enough data
8.8
438
Not enough data
7.9
274
Not enough data
8.4
313
Not enough data
8.6
367
Not enough data
8.6
404
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Expense Reports
8.8
173
|
Verified
Not enough data
8.5
137
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
150
|
Verified
Not enough data
9.1
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
112
|
Verified
Not enough data
Agentic AI - Expense Management
6.9
17
Not enough data
6.7
17
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
180
|
Verified
Not enough data
Mobile
9.2
147
|
Verified
Not enough data
9.0
139
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.1
98
Not enough data
8.4
109
|
Verified
Not enough data
Administration
8.8
105
|
Verified
Not enough data
Administration
8.4
214
Not enough data
8.6
242
|
Verified
Not enough data
8.6
248
|
Verified
Not enough data
8.8
228
|
Verified
Not enough data
8.8
254
|
Verified
Not enough data
Platform
8.7
266
|
Verified
Not enough data
8.0
208
|
Verified
Not enough data
8.0
158
Not enough data
8.9
252
|
Verified
Not enough data
8.9
252
|
Verified
Not enough data
Feature Not Available
Not enough data
Employee Self Service
9.2
885
|
Verified
Not enough data
8.7
765
|
Verified
Not enough data
9.0
824
|
Verified
Not enough data
Administration
9.1
817
|
Verified
Not enough data
8.8
833
|
Verified
Not enough data
9.4
864
|
Verified
Not enough data
8.6
536
|
Verified
Not enough data
9.1
786
|
Verified
Not enough data
8.9
674
|
Verified
Not enough data
9.0
771
|
Verified
Not enough data
9.2
769
|
Verified
Not enough data
9.2
764
|
Verified
Not enough data
Taxes
9.0
787
|
Verified
Not enough data
8.9
724
|
Verified
Not enough data
Feature Not Available
Not enough data
Integration
8.1
492
Not enough data
8.6
601
Not enough data
8.2
501
Not enough data
Feature Not Available
Not enough data
Platform
8.7
765
|
Verified
Not enough data
8.9
776
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.8
726
|
Verified
Not enough data
Benefits Administration Platform Features
8.9
87
Not enough data
8.8
84
Not enough data
Feature Not Available
Not enough data
8.8
84
Not enough data
8.2
75
Not enough data
9.0
85
Not enough data
8.6
79
Not enough data
8.6
80
Not enough data
Benefits Administration Platform Features
8.9
87
Not enough data
8.8
84
Not enough data
Feature Not Available
Not enough data
8.8
84
Not enough data
8.2
75
Not enough data
9.0
85
Not enough data
8.6
79
Not enough data
8.7
49
Not enough data
8.6
80
Not enough data
7.7
58
Not enough data
7.5
59
Not enough data
8.8
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Automation
8.8
314
Not enough data
Logistics
8.7
317
Not enough data
8.8
305
Not enough data
8.3
266
Not enough data
Management
8.1
249
Not enough data
8.4
277
Not enough data
8.5
311
Not enough data
9.0
349
Not enough data
8.9
345
Not enough data
9.2
356
Not enough data
8.9
313
Not enough data
Monitoring
8.5
258
Not enough data
8.7
297
Not enough data
Feature Not Available
Not enough data
Processing
8.3
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Compliance
8.6
7
Not enough data
7.4
7
Not enough data
8.6
7
Not enough data
Integration
Feature Not Available
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
Reporting
Feature Not Available
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Customization
8.7
39
Not enough data
8.8
36
Not enough data
HR Content
8.5
39
Not enough data
8.6
39
Not enough data
8.9
41
Not enough data
Logistics
9.0
39
Not enough data
9.2
41
Not enough data
7.5
35
Not enough data
Management
7.6
34
Not enough data
8.6
37
Not enough data
7.8
37
Not enough data
8.5
40
Not enough data
8.7
39
Not enough data
Generative AI
7.3
30
Not enough data
7.4
30
Not enough data
Basics
9.1
9
Not enough data
9.1
9
Not enough data
Content
8.7
9
Not enough data
8.3
9
Not enough data
8.1
8
Not enough data
Performance
8.8
8
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Training & eLearning
8.8
106
Not enough data
8.8
122
Not enough data
8.6
106
Not enough data
8.6
131
Not enough data
8.7
123
Not enough data
8.7
130
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.9
78
Not enough data
Platform Data
8.6
74
Not enough data
Feature Not Available
Not enough data
8.8
76
Not enough data
Platform Content
8.5
73
Not enough data
8.1
70
Not enough data
8.1
70
Not enough data
Generative AI
Feature Not Available
Not enough data
Background Check Administration
8.4
245
|
Verified
Not enough data
8.9
141
Not enough data
8.9
144
Not enough data
Background Check Data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
152
Not enough data
Background Check Additional Functionality
8.5
127
Not enough data
9.0
145
Not enough data
8.9
132
Not enough data
AI Insight Check - Background Check
6.8
22
Not enough data
AI Investigation and Verification - Background Check
6.8
22
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Training & eLearning
8.8
122
Not enough data
8.7
105
Not enough data
8.6
131
Not enough data
8.7
123
Not enough data
Training & eLearning
8.6
106
Not enough data
8.7
130
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
8.6
131
Not enough data
8.7
130
Not enough data
Platform Basics
8.7
18
Not enough data
Feature Not Available
Not enough data
8.9
18
Not enough data
Platform Content
8.8
16
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
Platform Additional Functionality
8.9
16
Not enough data
9.2
16
Not enough data
Feature Not Available
Not enough data
9.0
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Platform Basics
9.0
67
Not enough data
Feature Not Available
Not enough data
9.0
69
Not enough data
Platform Content
9.1
70
Not enough data
9.2
69
Not enough data
8.7
68
Not enough data
9.1
69
Not enough data
Platform Additional Functionality
9.2
69
Not enough data
9.2
67
Not enough data
Feature Not Available
Not enough data
Platform Performance
8.9
69
Not enough data
9.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.7
200
Not enough data
8.5
198
Not enough data
8.8
224
Not enough data
9.0
309
Not enough data
8.9
237
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.9
265
Not enough data
Feature Not Available
Not enough data
Benchmarking and Equity - Compensation Management
Feature Not Available
Not enough data
8.2
79
Not enough data
8.2
83
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Platform Content
8.2
21
Not enough data
8.2
21
Not enough data
8.2
22
Not enough data
Platform Basics
8.3
22
Not enough data
Feature Not Available
Not enough data
8.4
22
Not enough data
Platform Additional Functionality
8.3
21
Not enough data
8.3
21
Not enough data
8.6
22
Not enough data
Platform Basics
8.8
14
Not enough data
Feature Not Available
Not enough data
9.4
13
Not enough data
Platform Content
9.2
12
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Platform Additional Functionality
9.2
12
Not enough data
9.3
14
Not enough data
9.2
12
Not enough data
9.0
13
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
Platform Basics
8.5
44
Not enough data
8.6
44
Not enough data
8.7
45
Not enough data
Platform Content
8.7
43
Not enough data
8.4
41
Not enough data
8.4
42
Not enough data
Platform Additional Functionality
8.3
41
Not enough data
8.8
43
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Performance reviews
8.2
125
|
Verified
Not enough data
8.5
95
Not enough data
8.6
142
|
Verified
Not enough data
Goals
8.3
133
|
Verified
Not enough data
8.3
82
Not enough data
Feedback
8.5
86
Not enough data
8.0
69
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
8.5
154
|
Verified
Not enough data
8.7
143
|
Verified
Not enough data
Agentic AI - Performance Management
7.0
33
Not enough data
6.8
32
Not enough data
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Payments
8.0
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Financial wellness
7.4
24
Not enough data
7.9
25
Not enough data
8.2
25
Not enough data
Administration
8.5
27
Not enough data
8.7
26
Not enough data
8.9
25
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform - Compensation Planning
8.3
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
8.6
21
Not enough data
Additional Features - Compensation Planning
8.6
21
Not enough data
8.3
22
Not enough data
Feature Not Available
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
6.8
37
Not enough data
6.7
37
Not enough data
6.8
38
Not enough data
Sourcing
Feature Not Available
Not enough data
8.3
272
Not enough data
7.6
46
Not enough data
7.9
52
Not enough data
7.7
48
Not enough data
Candidate Management - Applicant Tracking System
8.4
251
Not enough data
7.9
46
Not enough data
8.1
48
Not enough data
7.0
44
Not enough data
7.1
44
Not enough data
7.4
44
Not enough data
7.6
46
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
AI - Applicant Tracking Systems (ATS)
6.8
37
Not enough data
6.9
38
Not enough data
6.7
37
Not enough data
Agentic AI - Onboarding
6.8
50
Not enough data
6.9
50
Not enough data
6.8
50
Not enough data
6.8
49
Not enough data
6.9
50
Not enough data
Platform Content
8.5
420
Not enough data
8.8
452
Not enough data
9.0
458
Not enough data
8.5
340
Not enough data
8.4
340
Not enough data
8.4
326
Not enough data
Platform Additional Functionality
9.0
497
Not enough data
Feature Not Available
Not enough data
8.4
364
Not enough data
8.8
422
Not enough data
8.8
450
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
375
Not enough data
8.6
273
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Recruiting and Onboarding
8.2
333
Not enough data
8.8
481
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
8.6
94
Not enough data
8.7
92
Not enough data
8.9
98
Not enough data
8.6
82
Not enough data
Course Delivery
8.9
106
Not enough data
8.9
111
Not enough data
9.1
95
Not enough data
Course Management
Feature Not Available
Not enough data
8.8
86
Not enough data
8.8
90
Not enough data
8.9
74
Not enough data
LMS Marketplace
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Interface
8.9
76
Not enough data
8.6
77
Not enough data
Training & eLearning
8.8
106
Not enough data
8.8
122
Not enough data
8.6
106
Not enough data
8.7
105
Not enough data
8.6
131
Not enough data
8.7
123
Not enough data
8.7
130
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
6.7
10
Not enough data
6.7
10
Not enough data
Time Tracking
9.0
148
Not enough data
8.1
129
Not enough data
7.5
112
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
180
|
Verified
Not enough data
Mobile Time Tracking
8.7
123
Not enough data
Administration
8.4
214
Not enough data
8.6
242
|
Verified
Not enough data
8.6
248
|
Verified
Not enough data
8.8
228
|
Verified
Not enough data
8.8
254
|
Verified
Not enough data
Platform
8.7
266
|
Verified
Not enough data
8.0
208
|
Verified
Not enough data
8.0
158
Not enough data
8.9
252
|
Verified
Not enough data
8.9
252
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Workforce Management Platform Features
Feature Not Available
Not enough data
8.6
169
Not enough data
9.1
269
Not enough data
8.9
258
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
195
Not enough data
9.1
250
Not enough data
8.6
171
Not enough data
8.8
188
Not enough data
Platform
8.1
555
9.4
11
7.4
408
9.0
12
7.8
303
9.6
8
8.6
569
9.5
10
8.8
556
8.7
9
8.8
544
9.0
7
8.6
555
9.2
8
8.6
567
8.7
10
Categories
Categories
Shared Categories
Paycom and Zendesk for Customer Service are categorized as Workforce Management
Unique Categories
Paycom is categorized as Compensation Planning, Training Management Systems, Applicant Tracking Systems (ATS), Time Tracking, AI Chatbots, Benefits Administration, Background Check, Employee Scheduling, Benefits Support, Expense Management, Corporate Learning Management Systems, Multi-Country Payroll, HCM Software, HR Service Delivery, Earned Wage Access, Compensation Management, Job Search Sites, Career Management, Course Authoring, HR Compliance, Performance Management, Time & Attendance, eLearning Content, Payroll, Microlearning Platforms, Core HR, Onboarding, Harassment Prevention Training, and AI Agents for HR
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Paycom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.6%
Non-Profit Organization Management
5.4%
Manufacturing
3.9%
Automotive
3.8%
Health, Wellness and Fitness
3.6%
Other
73.7%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What kind of employee training does Paycom provide and what’s the implementation process?
3 Comments
JL
Our implementation was a nightmare. Worst experience in my professional career with a vendor. They over promised and under delivered. We had to push back...Read more
How can employees elect to contribute all bonus earnings directly into their 401k
2 Comments
AG
Depends on the 401k Provider and how your company sets your 401k up. There are many variables and rules to consider that exist outside of the Paycom system.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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