Compare Paychex and Zoho Payroll 
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (47.4% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
Paychex
Star Rating
(1,640)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexZoho Payroll
Star Rating
(19)4.4 out of 5
Market Segments
Small-Business (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho PayrollSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a comprehensive platform that manages the entire employee lifecycle, from recruitment to retirement. Users appreciate the Hiring module, which simplifies managing multiple job openings, making it a strong choice for small businesses looking for an all-in-one solution.
- Users say that Zoho Payroll stands out for its user-friendly interface and seamless integration with other Zoho applications. Reviewers highlight how the software makes salary processing extremely easy and accurate, thanks to its automated tax calculations and compliance updates, which significantly reduce manual effort.
- According to verified reviews, Paychex offers reliable customer support, with users noting the availability of knowledgeable representatives who provide timely assistance. This level of support is crucial for businesses that may need quick answers to payroll-related questions.
- Reviewers mention that Zoho Payroll's ease of use is a significant advantage, with many finding it simple to implement and operate, even for larger groups. This user-friendly approach is complemented by quick support from the Zoho team, enhancing the overall experience.
- G2 reviewers highlight that while Paychex has a strong performance in tax-related features, such as tax calculation and filing, it may not be as intuitive as Zoho Payroll in terms of day-to-day usability. Users have noted that navigating Paychex can sometimes be less straightforward compared to Zoho's streamlined interface.
- Users report that both platforms have their strengths, but Zoho Payroll's integration capabilities with other Zoho products create a more cohesive experience for users who are already within the Zoho ecosystem. This integration allows for better tracking and management of payroll alongside other business functions.
Pricing
Entry-Level Pricing
Zoho Payroll
No pricing availableFree Trial
Paychex
No trial information availableZoho Payroll
Free Trial is available
Ratings
Meets Requirements
8.7
1,312
8.6
18
Ease of Use
8.5
1,373
9.0
19
Ease of Setup
8.3
985
8.8
16
Ease of Admin
8.5
962
9.7
5
Quality of Support
8.3
1,267
8.3
18
Has the product been a good partner in doing business?
8.5
960
9.0
5
Product Direction (% positive)
7.5
1,290
10.0
18
Features by Category
Core HR
8.1
114
Not enough data
7.9
107
Not enough data
7.8
53
Not enough data
8.1
77
Not enough data
8.4
114
Not enough data
7.8
115
Not enough data
Generative AI
4.3
5
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
13
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
Platform
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Not enough data
Employee Self Service
8.6
852
|
Verified
9.0
15
8.0
544
|
Verified
8.9
15
8.3
527
|
Verified
8.4
15
Administration
8.7
858
|
Verified
8.6
15
7.9
560
|
Verified
8.5
14
9.3
930
|
Verified
8.1
14
8.5
405
|
Verified
8.7
15
8.9
777
|
Verified
8.3
14
8.7
561
|
Verified
8.3
13
8.6
455
|
Verified
9.2
15
9.1
780
|
Verified
8.8
14
9.1
829
|
Verified
8.5
14
Taxes
9.1
877
|
Verified
8.8
15
9.0
832
|
Verified
8.8
15
9.1
825
|
Verified
8.4
15
Integration
7.7
261
|
Verified
8.6
14
7.7
300
|
Verified
8.0
14
7.6
304
|
Verified
8.8
14
7.6
263
|
Verified
8.6
14
Platform
8.6
859
|
Verified
8.9
14
8.6
838
|
Verified
8.9
14
8.7
874
|
Verified
9.0
14
8.7
726
|
Verified
8.6
14
Benefits Administration Platform Features
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
7.9
151
Not enough data
Benefits Administration Platform Features
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
151
Not enough data
7.6
101
Not enough data
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Not enough data
Automation
7.3
25
Not enough data
Logistics
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Not enough data
Management
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Not enough data
Monitoring
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.7
20
Not enough data
6.6
49
Not enough data
7.5
21
|
Verified
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Background Check Administration
8.0
20
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Feature Not Available
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Not enough data
Goals
6.0
8
Not enough data
6.2
7
Not enough data
Feedback
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
Data
6.7
8
Not enough data
6.7
9
Not enough data
Agentic AI - Performance Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
6.5
10
Not enough data
6.7
11
Not enough data
6.5
11
Not enough data
8.0
11
Not enough data
Cleaning
6.1
12
Not enough data
7.3
10
Not enough data
7.8
10
Not enough data
Generative AI
Feature Not Available
Not enough data
6.5
8
Not enough data
5.2
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
129
Not enough data
7.5
51
Not enough data
7.9
60
Not enough data
7.8
82
Not enough data
7.9
100
Not enough data
Platform Data
7.6
56
Not enough data
7.9
77
Not enough data
7.6
64
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Recruiting and Onboarding
6.6
49
Not enough data
8.3
116
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Time Tracking
8.3
217
Not enough data
8.3
131
Not enough data
8.4
94
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile Time Tracking
8.3
150
Not enough data
Administration
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
Platform
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Not enough data
Categories
Categories
Shared Categories
Paychex and Zoho Payroll are categorized as Payroll
Unique Categories
Paychex is categorized as Candidate Relationship Management, Time Tracking, PEO Providers, Time & Attendance, Applicant Tracking Systems (ATS), Benefits Administration, Performance Management, Workforce Management, Background Check, HR Analytics, Corporate Learning Management Systems, Employee Perks, Onboarding, Core HR, Expense Management, HCM Software, and Employee Recognition
Zoho Payroll has no unique categories
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Payroll
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.3%
Information Technology and Services
47.4%
Consulting
5.3%
Staffing and Recruiting
5.3%
Real Estate
5.3%
Pharmaceuticals
5.3%
Other
31.6%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
Zoho Payroll has no discussions with answers
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