Introducing G2.ai, the future of software buying.Try now
Compare Paychex and WEX Benefits 
Featured Products
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Mid-Market (70.2% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
Paychex
Star Rating
(1,632)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexWEX Benefits
Star Rating
(58)3.6 out of 5
Market Segments
Mid-Market (70.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WEX BenefitsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in user experience, highlighting its clean, user-friendly interface that provides everything needed for a standard payroll experience. Users appreciate the ability to see their paycheck in real time and have a central location for pay and benefits.
- Users say that WEX Benefits stands out for its exceptional customer service. Reviewers mention that employer services representatives are helpful and friendly, often resolving issues on the first call, which enhances the overall user experience.
- According to verified reviews, Paychex offers a high level of customization, particularly with its dashboard and reporting features. Users enjoy the ability to create tailored reports with the assistance of dedicated account representatives, making it easier to meet specific business needs.
- Reviewers mention that WEX Benefits provides a straightforward reporting system, making it easy to update annual enrollment details. Users find the process of adding, removing, and editing employees and beneficiaries to be simple and convenient, which is crucial for maintaining accurate records.
- G2 reviewers highlight that while Paychex has a strong overall satisfaction score, it faces challenges in matching specific workflow needs for some users, with configuration issues occasionally arising during setup.
- Users report that WEX Benefits, while effective in many areas, has room for improvement in its overall usability compared to Paychex, particularly in aspects like ease of setup and integration capabilities, which some users find less intuitive.
Pricing
Entry-Level Pricing
WEX Benefits
No pricing availableFree Trial
Paychex
No trial information availableWEX Benefits
No trial information availableRatings
Meets Requirements
8.7
1,307
7.7
44
Ease of Use
8.5
1,367
7.5
46
Ease of Setup
8.3
976
8.4
24
Ease of Admin
8.5
956
8.9
21
Quality of Support
8.3
1,260
7.4
40
Has the product been a good partner in doing business?
8.5
955
9.3
24
Product Direction (% positive)
7.5
1,284
7.0
39
Features by Category
Core HR
8.1
113
Not enough data
7.8
106
Not enough data
7.8
52
Not enough data
8.1
76
Not enough data
8.4
113
Not enough data
7.7
114
Not enough data
Generative AI
4.3
5
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
13
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Employee Self Service
8.6
853
|
Verified
Not enough data
8.0
545
|
Verified
Not enough data
8.3
529
|
Verified
Not enough data
Administration
8.7
857
|
Verified
Not enough data
7.9
562
|
Verified
Not enough data
9.3
931
|
Verified
Not enough data
8.5
406
|
Verified
Not enough data
8.9
779
|
Verified
Not enough data
8.7
563
|
Verified
Not enough data
8.6
455
|
Verified
Not enough data
9.1
782
|
Verified
Not enough data
9.1
830
|
Verified
Not enough data
Taxes
9.1
878
|
Verified
Not enough data
9.0
834
|
Verified
Not enough data
9.1
826
|
Verified
Not enough data
Integration
7.8
262
|
Verified
Not enough data
7.7
302
|
Verified
Not enough data
7.7
306
|
Verified
Not enough data
7.6
265
|
Verified
Not enough data
Platform
8.6
860
|
Verified
Not enough data
8.6
838
|
Verified
Not enough data
8.8
872
|
Verified
Not enough data
8.7
726
|
Verified
Not enough data
Benefits Administration Platform Features
8.2
233
9.0
18
8.0
196
8.1
14
7.0
112
7.9
11
8.3
172
7.7
10
8.5
190
7.5
8
8.3
225
7.8
20
8.4
210
8.6
17
7.9
152
8.1
15
Benefits Administration Platform Features
8.2
233
9.0
18
8.0
196
8.1
14
7.0
112
7.9
11
8.3
172
7.7
10
8.5
190
7.5
8
8.3
225
7.8
20
8.4
210
8.6
17
8.3
222
8.3
9
7.9
152
8.1
15
7.6
102
8.2
10
5.8
19
Feature Not Available
6.7
23
8.5
12
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
Automation
7.3
25
Not enough data
Logistics
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Not enough data
Management
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Not enough data
Monitoring
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Background Check Administration
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Feature Not Available
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance reviews
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Not enough data
Goals
6.0
8
Not enough data
6.2
7
Not enough data
Feedback
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
Data
6.7
8
Not enough data
6.7
9
Not enough data
Agentic AI - Performance Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.7
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Analytics - Lifestyle Spending Account (LSA)
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Lifestyle Spending Account (LSA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Health Savings Account (HSA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data - Health Savings Account (HSA)
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Not enough data
Platform Data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Recruiting and Onboarding
6.6
50
Not enough data
8.3
117
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Time Tracking
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile Time Tracking
8.3
151
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
7.6
9
7.4
165
7.8
12
Feature Not Available
6.9
8
8.3
400
8.4
17
8.5
409
8.3
20
8.0
292
8.7
14
8.2
401
8.5
16
8.4
423
8.4
18
Categories
Categories
Shared Categories
Paychex and WEX Benefits are categorized as Benefits Administration
Unique Categories
WEX Benefits is categorized as Health Savings Account (HSA), Benefits Support, and Lifestyle Spending Account (LSA)
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WEX Benefits
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Hospital & Health Care
12.3%
Computer Software
12.3%
Information Technology and Services
10.5%
Education Management
5.3%
Construction
5.3%
Other
54.4%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How can we get more training on reporting? Or custom reporting
2 Comments
NO
There are tutorials in the portal as well as you were assigned a dedicated specialist. either should be able to assist your in making custom reports.Read more
What are WEX benefits?
1 Comment
Official Response from WEX Benefits
WEX offers a full suite of solutions to help HR teams simplify their benefits administration and employee benefits experience. Our solutions include:
-...Read more
What is WEX software?
1 Comment
Official Response from WEX Benefits
WEX offers a full suite of solutions to help HR teams simplify their benefits administration and employee benefits experience. Our solutions include:
-...Read more
What does WEX cover?
1 Comment
Official Response from WEX Benefits
WEX offers a full suite of solutions to help HR teams simplify their benefits administration and employee benefits experience. Our solutions include:
-...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
