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Compare Paychex and UKG Pro 
Featured Products
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
Paychex
Star Rating
(1,637)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexUKG Pro
Star Rating
(2,157)4.3 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UKG ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UKG Pro excels in overall user satisfaction, reflected in its higher G2 Score compared to Paychex. Users appreciate its seamless integration of features and intuitive mobile application, which makes managing work hours and PTO efficient.
- According to verified reviews, Paychex stands out for its user-friendly interface and comprehensive payroll capabilities. Users enjoy the ability to see their paycheck in real time and appreciate the centralized location for pay and benefits, making it a solid choice for small businesses.
- Reviewers mention that UKG Pro's implementation process is generally smooth, with many users highlighting the intuitive onboarding wizard that simplifies getting started. This contrasts with Paychex, where some users noted that while the setup is clean, it can be less straightforward for more complex configurations.
- Users say that both platforms offer strong customization options, but Paychex users particularly value the ability to tailor dashboards and reports. One user noted the ease of reaching out to their dedicated account representative for assistance, enhancing their experience when creating custom reports.
- Reviewers highlight that UKG Pro provides robust talent management features, which are appreciated by users looking for comprehensive onboarding solutions. In contrast, Paychex users have expressed a desire for more advanced features in talent management, indicating a potential area for improvement.
- According to recent feedback, while both products have similar scores for ease of use, UKG Pro's mobile application is frequently praised for its intuitive navigation, allowing users to quickly access company information. Paychex, while also user-friendly, may not offer the same level of mobile functionality that some users desire.
Pricing
Entry-Level Pricing
UKG Pro
No pricing availableFree Trial
Paychex
No trial information availableUKG Pro
No trial information availableRatings
Meets Requirements
8.7
1,309
8.5
1,782
Ease of Use
8.5
1,370
8.5
1,827
Ease of Setup
8.3
979
7.6
1,028
Ease of Admin
8.5
957
8.0
957
Quality of Support
8.3
1,262
8.1
1,591
Has the product been a good partner in doing business?
8.5
956
8.3
944
Product Direction (% positive)
7.5
1,286
8.4
1,750
Features by Category
Core HR
8.1
113
8.4
698
7.8
106
7.9
672
7.8
52
Feature Not Available
8.1
76
7.9
510
8.4
113
8.3
589
7.7
114
8.0
742
Generative AI
4.3
5
6.7
55
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
75
|
Verified
Feature Not Available
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
13
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
135
|
Verified
8.1
393
7.9
137
|
Verified
8.1
424
8.1
141
|
Verified
7.8
370
7.9
131
|
Verified
8.0
310
8.3
199
|
Verified
8.5
489
Platform
8.2
217
|
Verified
8.2
477
7.7
99
|
Verified
7.7
336
6.9
35
7.7
224
8.2
208
|
Verified
8.3
466
8.0
149
|
Verified
7.6
372
7.5
76
|
Verified
Feature Not Available
Employee Self Service
8.6
853
|
Verified
8.8
933
|
Verified
8.0
546
|
Verified
8.3
735
|
Verified
8.3
529
|
Verified
7.9
652
|
Verified
Administration
8.7
859
|
Verified
8.6
825
|
Verified
7.9
562
|
Verified
8.0
792
|
Verified
9.3
931
|
Verified
9.2
894
|
Verified
8.5
406
|
Verified
8.2
278
8.9
779
|
Verified
8.9
836
|
Verified
8.7
563
|
Verified
8.6
739
|
Verified
8.6
456
|
Verified
8.6
728
|
Verified
9.1
782
|
Verified
9.0
801
|
Verified
9.1
830
|
Verified
9.0
750
|
Verified
Taxes
9.1
879
|
Verified
8.7
782
|
Verified
9.0
834
|
Verified
8.2
693
|
Verified
9.1
826
|
Verified
8.4
626
|
Verified
Integration
7.8
262
|
Verified
7.9
505
|
Verified
7.7
302
|
Verified
8.3
526
|
Verified
7.7
306
|
Verified
8.1
439
|
Verified
7.6
265
|
Verified
8.5
562
|
Verified
Platform
8.6
860
|
Verified
8.2
827
|
Verified
8.6
839
|
Verified
8.5
845
|
Verified
8.8
872
|
Verified
8.5
860
|
Verified
8.7
727
|
Verified
8.6
774
|
Verified
Benefits Administration Platform Features
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
7.9
152
Not enough data
Benefits Administration Platform Features
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
152
Not enough data
7.6
102
Not enough data
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
Automation
7.3
25
Not enough data
Logistics
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Not enough data
Management
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Not enough data
Monitoring
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Not enough data
Basics
Not enough data
8.5
97
Not enough data
8.4
79
Not enough data
9.0
96
Additional Functionality
Not enough data
8.3
64
Not enough data
Feature Not Available
Not enough data
8.5
92
Content
Not enough data
8.5
91
Not enough data
8.3
85
Basics
Not enough data
8.5
97
Not enough data
8.4
79
Not enough data
9.0
96
Additional Functionality
Not enough data
8.5
92
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
8.5
91
Not enough data
8.3
85
Recruiting and Onboarding
6.8
21
Not enough data
6.6
50
7.7
397
7.6
22
|
Verified
Not enough data
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Background Check Administration
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Feature Not Available
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Operations
Not enough data
8.5
54
Not enough data
8.4
54
Not enough data
8.4
52
Not enough data
8.4
51
Not enough data
7.7
54
Platform Basics
Not enough data
8.0
223
Not enough data
8.6
269
Not enough data
8.8
270
Platform Content
Not enough data
8.4
231
Not enough data
8.2
86
Not enough data
8.3
232
Platform Additional Functionality
Not enough data
8.1
221
Not enough data
8.5
241
Not enough data
8.0
92
Not enough data
8.8
220
Not enough data
9.1
298
Performance reviews
5.0
8
7.7
74
|
Verified
6.9
9
7.7
92
|
Verified
5.6
8
8.3
105
|
Verified
Goals
6.0
8
8.3
93
|
Verified
6.2
7
8.0
85
|
Verified
Feedback
6.5
9
7.9
76
|
Verified
6.5
8
7.8
72
6.5
8
7.3
63
6.0
7
6.8
56
Data
6.7
8
8.1
98
|
Verified
6.7
9
8.3
95
|
Verified
Agentic AI - Performance Management
Feature Not Available
5.5
10
Feature Not Available
5.5
10
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
Feature Not Available
Not enough data
6.9
9
Not enough data
5.7
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform - Compensation Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Compensation Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Fatigue Management - Fatigue Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Capabilities - Fatigue Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
7.9
14
7.7
237
8.1
12
8.0
193
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
8.0
14
7.7
219
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Feature Not Available
5.7
9
Not enough data
6.0
10
Feature Not Available
6.0
10
Not enough data
5.8
10
Feature Not Available
6.8
10
Platform Content
8.0
106
8.1
244
8.2
114
8.5
358
8.2
95
8.5
363
7.6
47
8.2
185
7.0
46
8.1
258
7.1
45
7.9
258
Platform Additional Functionality
8.4
130
8.5
404
7.5
52
7.5
194
7.9
61
7.9
208
7.8
83
8.3
350
7.9
101
8.3
370
Platform Data
7.7
57
7.8
164
7.9
78
7.9
296
7.6
64
8.0
183
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Recruiting and Onboarding
6.6
50
7.7
397
8.3
117
8.3
522
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
8.5
37
Not enough data
8.1
33
Not enough data
8.2
38
Not enough data
8.3
33
Course Delivery
Not enough data
8.5
40
Not enough data
8.0
42
Not enough data
8.5
34
Course Management
Not enough data
7.8
24
Not enough data
8.2
36
Not enough data
8.6
32
Not enough data
8.5
36
LMS Marketplace
Not enough data
7.5
20
Not enough data
7.4
23
Not enough data
7.8
21
Interface
Not enough data
8.4
34
Not enough data
8.4
29
Training & eLearning
Not enough data
8.4
35
Not enough data
8.5
40
Not enough data
8.5
37
Not enough data
8.0
29
Not enough data
8.2
34
Not enough data
8.6
38
Not enough data
8.5
36
Generative AI
Feature Not Available
7.1
8
Feature Not Available
7.1
8
Feature Not Available
6.7
7
Agentic AI - Corporate Learning Management Systems
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Time Tracking
8.3
218
8.0
570
8.4
132
7.8
331
8.4
95
7.8
252
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
75
|
Verified
Feature Not Available
Mobile Time Tracking
8.3
151
8.2
367
Administration
8.0
135
|
Verified
8.1
393
7.9
137
|
Verified
8.1
424
8.1
141
|
Verified
7.8
370
7.9
131
|
Verified
8.0
310
8.3
199
|
Verified
8.5
489
Platform
8.2
217
|
Verified
8.2
477
7.7
99
|
Verified
7.7
336
6.9
35
7.7
224
8.2
208
|
Verified
8.3
466
8.0
149
|
Verified
7.6
372
7.5
76
|
Verified
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Workforce Management Platform Features
8.8
31
8.3
105
8.0
27
8.0
123
8.6
68
8.3
209
8.4
67
8.0
209
8.4
29
Feature Not Available
Feature Not Available
7.9
128
8.8
41
8.1
150
9.0
59
8.5
221
7.7
27
7.7
104
8.2
38
8.2
133
Platform
7.5
312
7.7
728
7.4
165
7.6
536
Feature Not Available
7.7
380
8.3
400
8.3
809
8.5
409
8.5
740
8.0
292
7.7
589
8.2
401
8.3
797
8.4
423
7.9
686
Categories
Categories
Shared Categories
Paychex and UKG Pro are categorized as Time Tracking, Applicant Tracking Systems (ATS), Performance Management, Payroll, Workforce Management, Corporate Learning Management Systems, Onboarding, Core HR, HCM Software, and Employee Recognition
Unique Categories
Paychex is categorized as Candidate Relationship Management, PEO Providers, Time & Attendance, Benefits Administration, Background Check, HR Analytics, Employee Perks, and Expense Management
UKG Pro is categorized as Succession Planning, Healthcare HR, Fatigue Risk Management, AI Agents for HR, Compensation Planning, and Employee Engagement
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UKG Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.2%
Hospital & Health Care
6.5%
Oil & Energy
5.2%
Hospitality
4.8%
Financial Services
4.6%
Retail
4.3%
Other
74.6%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
What is UltiPro system?
4 Comments
OS
UltiPro is a product of Ultimate Software, a top cloud provider of software for human capital management (HCM). Offering HR, compensation, talent, payroll,...Read more
How is the best way to get my NTR to file our unemployment reports timely? They were filed late 3 quarters in 2019. Also, how do I get my NTR to communicate with me and answer my emails and/or phone calls. There's been zero comunication.
3 Comments
JE
We track grants by using the project code. We can add as a default the project/grant code in Core if the employee only works one grant. If the employee works...Read more
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