Compare Paychex and Toast 
At a Glance
Market Segments
Small-Business (75.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Starting at $0.00 Per Month
Paychex
Star Rating
(1,661)4.1 out of 5
Market Segments
Small-Business (75.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexToast
Star Rating
(363)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a comprehensive payroll experience, with users appreciating its ability to track pay and deductions seamlessly. One user highlighted how it serves as a "one-stop shop" for payroll and HR needs, making it easy to manage everything from W2s to customer service inquiries.
- Users say that Toast shines in the restaurant industry, particularly for managing clock-ins and clock-outs. Reviewers noted its effectiveness in generating sales and labor summary reports, which help streamline payroll across multiple entities, making it a valuable tool for restaurant management.
- According to verified reviews, Paychex offers a user-friendly interface that simplifies the payroll process. Users have expressed satisfaction with the real-time paycheck visibility and the centralized location for pay and benefits, which enhances their overall experience.
- Reviewers mention that Toast's offline mode is a standout feature, allowing operations to continue even during network outages. This capability is particularly appreciated in fast-paced environments, ensuring that payment processing remains uninterrupted.
- G2 reviewers highlight that while Paychex has a strong focus on compliance and tax management, Toast provides a more tailored experience for businesses in the food service sector, with features that cater specifically to their operational needs, such as menu item analysis.
- Users report that Paychex's customer support is a significant advantage, with many praising the responsiveness and helpfulness of the service team. In contrast, some Toast users have expressed a desire for improved support, indicating that while the software is effective, the support experience could be enhanced.
Pricing
Entry-Level Pricing
Toast
Starter Kit
Starting at $0.00
Per Month
Ideal for small restaurants who need one or two terminals to get up and running.
- Cloud-based point of sale
- Hardware configuration including one terminal
- Real-Time Sales & Menu Reporting
Free Trial
Paychex
No trial information availableToast
No trial information availableRatings
Meets Requirements
8.7
1,327
8.5
266
Ease of Use
8.5
1,390
8.8
266
Ease of Setup
8.3
1,001
8.2
180
Ease of Admin
8.5
978
8.5
161
Quality of Support
8.3
1,280
7.7
256
Has the product been a good partner in doing business?
8.5
976
8.3
162
Product Direction (% positive)
7.5
1,303
8.3
256
Features by Category
Core HR
8.1
113
8.2
14
7.8
106
8.9
14
7.8
52
8.3
7
8.1
76
8.0
11
8.4
113
9.0
13
7.7
114
8.5
11
Generative AI
4.3
5
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Generative AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
13
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
Platform
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Not enough data
Employee Self Service
8.6
854
|
Verified
8.4
38
8.0
545
|
Verified
7.6
22
8.3
528
|
Verified
7.7
32
Administration
8.7
869
|
Verified
8.4
41
7.9
562
|
Verified
8.1
32
9.3
933
|
Verified
8.6
39
8.5
406
|
Verified
Feature Not Available
8.9
780
|
Verified
8.1
31
8.7
563
|
Verified
7.7
30
8.6
456
|
Verified
7.8
29
9.1
781
|
Verified
8.4
37
9.1
831
|
Verified
8.5
36
Taxes
9.1
880
|
Verified
8.4
38
9.0
836
|
Verified
8.2
32
9.1
829
|
Verified
8.4
30
Integration
7.7
263
|
Verified
7.6
28
7.7
301
|
Verified
8.3
33
7.7
305
|
Verified
8.1
26
7.6
264
|
Verified
7.5
25
Platform
8.6
862
|
Verified
7.8
45
8.6
839
|
Verified
8.3
45
8.7
877
|
Verified
8.6
45
8.7
728
|
Verified
8.2
37
Benefits Administration Platform Features
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
7.9
151
Not enough data
Benefits Administration Platform Features
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
151
Not enough data
7.6
101
Not enough data
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
POS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
148
Not enough data
8.0
87
Not enough data
7.6
70
Not enough data
8.2
114
Not enough data
8.6
154
Not enough data
8.1
93
Meal Service
Not enough data
8.8
147
Not enough data
8.9
114
Not enough data
8.7
146
Not enough data
8.9
141
Not enough data
8.7
128
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Not enough data
Automation
7.4
26
Not enough data
Logistics
8.0
31
Not enough data
7.6
28
Not enough data
6.9
26
Not enough data
Management
6.7
20
Not enough data
7.5
21
Not enough data
7.8
26
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.4
32
Not enough data
7.7
29
Not enough data
Monitoring
7.7
26
Not enough data
7.7
27
Not enough data
7.2
27
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.7
20
Not enough data
6.6
49
Not enough data
7.5
21
|
Verified
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Platform Basics
Not enough data
8.6
74
Not enough data
8.3
58
Back Office
Not enough data
8.7
65
Not enough data
8.0
70
Not enough data
8.6
72
Not enough data
7.8
45
Front of Office
Not enough data
9.2
81
Not enough data
8.7
62
Not enough data
8.8
76
Not enough data
7.3
40
Platform Data
Not enough data
9.0
72
Agentic AI - Restaurant Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Background Check Administration
8.0
20
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Feature Not Available
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Not enough data
Goals
6.0
8
Not enough data
6.2
7
Not enough data
Feedback
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
Data
6.7
8
Not enough data
6.7
9
Not enough data
Agentic AI - Performance Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
Feature Not Available
Not enough data
6.9
9
Not enough data
5.7
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
7.9
14
Not enough data
8.1
12
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
8.0
14
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
129
Not enough data
7.5
51
Not enough data
7.9
60
Not enough data
7.8
82
Not enough data
7.9
100
Not enough data
Platform Data
7.6
56
Not enough data
7.9
77
Not enough data
7.6
64
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Recruiting and Onboarding
6.6
49
Not enough data
8.3
116
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Customer Data and Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement and Retention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Payments
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
217
Not enough data
8.3
131
Not enough data
8.4
94
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile Time Tracking
8.3
150
Not enough data
Administration
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
Platform
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
7.5
36
7.4
165
7.3
28
Feature Not Available
8.1
25
8.3
400
8.4
40
8.5
409
7.9
38
8.0
292
8.2
34
8.2
401
8.1
40
8.4
423
8.1
37
Categories
Categories
Shared Categories
Paychex and Toast are categorized as Payroll, Core HR, and HCM Software
Unique Categories
Paychex is categorized as Candidate Relationship Management, Time Tracking, PEO Providers, Time & Attendance, Applicant Tracking Systems (ATS), Benefits Administration, Performance Management, Workforce Management, Background Check, HR Analytics, Corporate Learning Management Systems, Employee Perks, Onboarding, Expense Management, and Employee Recognition
Toast is categorized as Restaurant Marketing Tools, Retail POS, Restaurant POS, and Restaurant Management
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toast
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
6.9%
Construction
6.3%
Hospital & Health Care
4.8%
Real Estate
4.0%
Retail
3.8%
Other
74.3%
Restaurants
51.9%
Food & Beverages
26.5%
Hospitality
6.5%
Accounting
1.9%
Entertainment
0.9%
Other
12.3%
Alternatives
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
LP
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Is there any way to make toast work in a retail non restaurant
2 Comments
EM
I would advise against it. They are made for restaurants, and even that isn’t handled very well. Read more
What are the benefits of a cloud based solution?
1 Comment
GH
You can sit down at home;
- Check to reports & Sales
- Update menus
- Payroll
- Dispute charges or any credit card problem
- Great marketing opportinuteRead more
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