G2 reviewers report that Paychex excels in providing a comprehensive payroll solution, with users appreciating its ability to track pay and deductions seamlessly. One user noted, "Paychex serves as a one-stop shop because I can contact customer service, and they'll send everything I need for audits." This indicates a strong support system and user-friendly interface.
Users say that TimeClock Plus by TCP stands out for its ease of use and customization options. Reviewers highlight how straightforward it is to track time and attendance, with one stating, "Everything is in one place, so clocking in, clocking out, and keeping up with hours is really straightforward." This simplicity can enhance daily operations for businesses.
According to verified reviews, Paychex has a higher overall satisfaction score, reflecting its strong market presence and user trust. Users appreciate the clean interface and the ability to see their paycheck in real time, which contributes to a positive payroll experience.
Reviewers mention that TimeClock Plus by TCP offers exceptional support during implementation, with users praising the team's patience and willingness to assist. One user remarked, "The implementation team has gone above and beyond to help with our implementation," showcasing the company's commitment to customer service.
Users highlight that while Paychex has a robust feature set for payroll and HR needs, it may not be as tailored for mid-market companies as TimeClock Plus. The latter is noted for its extensive features that cater specifically to time tracking and attendance, making it a preferred choice for businesses focused on these areas.
G2 reviewers indicate that both products have strong user support, but TimeClock Plus by TCP slightly edges out in quality of support ratings. Users have expressed satisfaction with the support team, stating, "The level of support you receive from the Support team is also amazing," which can be crucial for businesses needing reliable assistance.
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
LP
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more