G2 reviewers report that Paycom excels in user experience, with many users highlighting its intuitive interface that makes navigation straightforward. One user mentioned, "Paycom is easy to navigate, and it's also simple to make changes as needed to various elements," which contributes to its higher satisfaction ratings compared to Paychex.
Users say that Paychex offers a comprehensive solution for managing the entire employee lifecycle, with features like the Hiring module praised for its ability to handle multiple job openings efficiently. This holistic approach is particularly beneficial for small businesses looking for an all-in-one platform.
Reviewers mention that Paycom's implementation process is notably smooth, with many users appreciating the quick setup and the availability of resources to assist them. This contrasts with some feedback for Paychex, where users have expressed a desire for more streamlined onboarding support.
According to verified reviews, Paychex shines in customer support, with users specifically noting the helpfulness of representatives like Jeffery Miller and Jennifer Sattler. This level of support can be crucial for businesses that need timely assistance, especially during critical periods.
Users highlight that Paycom provides extensive self-service capabilities, allowing employees to access their information easily. One user noted, "I have access to everything I could possibly need for work, taxes, changing my address, my schedule, and more," which enhances employee satisfaction and reduces administrative burdens.
G2 reviewers indicate that while Paychex has a solid feature set, it sometimes struggles to meet specific workflow needs, with configuration challenges mentioned by users. This can be a drawback for businesses that require a highly customizable solution, making Paycom's flexibility a more appealing option for mid-market companies.
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
LP
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
What kind of employee training does Paycom provide and what’s the implementation process?
3 Comments
JL
Our implementation was a nightmare. Worst experience in my professional career with a vendor. They over promised and under delivered. We had to push back...Read more
How can employees elect to contribute all bonus earnings directly into their 401k
2 Comments
AG
Depends on the 401k Provider and how your company sets your 401k up. There are many variables and rules to consider that exist outside of the Paycom system.Read more
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