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Compare Panviva and Zoho Desk

See this
side-by-side comparison of Panviva vs. Zoho Desk
based on preference data from user reviews. Panviva rates 4.6/5 stars with 46 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Panviva
Panviva
(46)
4.6 out of 5
Panviva
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Panviva
Panviva
Zoho Desk
Zoho Desk
Market Segments
Panviva
Panviva
Mid-Market (47.7% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Panviva
Panviva
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Panviva vs Zoho Desk

When assessing the two solutions, reviewers found Panviva easier to use and do business with overall. However, reviewers felt that Zoho Desk is easier to set up. Both products were equally easy to administer.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Panviva.
  • When comparing quality of ongoing product support, reviewers felt that Panviva is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Panviva over Zoho Desk.
Categories
Shared Categories
Panviva
Panviva
Zoho Desk
Zoho Desk
Panviva and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Panviva
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Panviva
Panviva Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Panviva
Panviva
8.5
Responses: 37
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Panviva
Panviva
9.0
Responses: 40
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Panviva
Panviva
8.0
Responses: 32
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Panviva
Panviva
8.3
Responses: 31
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Panviva
Panviva
8.8
Responses: 38
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Panviva
Panviva
8.9
Responses: 29
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Panviva
Panviva
8.8
Responses: 38
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Panviva
Panviva
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of Panviva were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Panviva
Panviva
9.1%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Panviva
Panviva
47.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Panviva
Panviva
43.2%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Panviva
Panviva Industry
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Panviva
Larry B.
Administrator in Hospital & Health Care

All of my resources and processes are in one centralized location. I no longer have to remember which resource program or email something I may need to use for work is sitting in. I can go straight to what I need in seconds by clicking or typing in a search.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Panviva
G
Administrator in Hospital & Health Care

Need to have more options like font, font color, page types ect.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Panviva
Panviva Discussions
Monty the Mongoose crying
Panviva has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Panviva
Panviva Screenshots
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