Compare Panviva and RingCentral Engage
See this
side-by-side comparison of Panviva vs. RingCentral Engage
based on preference data from user reviews. Panviva rates 4.6/5 stars with 46 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Panviva |  RingCentral Engage | |
| Star Rating | Panviva | RingCentral Engage |
| Market Segments | Panviva Mid-Market (47.7% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Panviva No pricing information available | RingCentral Engage No pricing information available |
Panviva vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Panviva.
- When comparing quality of ongoing product support, reviewers felt that Panviva is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Panviva over RingCentral Engage.
Categories
Shared Categories
Panviva and RingCentral Engage are categorized as Customer Self-Service
Unique Categories
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Panviva
Responses: 37
RingCentral Engage
Responses: 19
Ease of Use
Panviva
Responses: 40
RingCentral Engage
Responses: 18
Ease of Setup
Panviva
Responses: 32
RingCentral Engage
Not enough data availableEase of Admin
Panviva
Responses: 31
RingCentral Engage
Not enough data availableQuality of Support
Panviva
Responses: 38
RingCentral Engage
Responses: 14
Ease of Doing Business With
Panviva
Responses: 29
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Panviva
Responses: 38
RingCentral Engage
Responses: 18
Features
Knowledge Share
Knowledge Base
Panviva
RingCentral Engage
Searchable Articles
Panviva
RingCentral Engage
Responses: 5
Community Forums
Panviva
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Panviva
RingCentral Engage
Responses: 5
Interaction
Web Portals
Panviva
RingCentral Engage
Responses: 6
Forum to Reponse
Panviva
RingCentral Engage
Responses: 5
Tickets and Tagging
Panviva
RingCentral Engage
Responses: 5
Live Chat
Panviva
RingCentral Engage
Responses: 6
Reviewers' Company Size
Reviewers of Panviva were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Panviva
RingCentral Engage
Mid-Market
(51-1000 emp.)
Panviva
RingCentral Engage
Enterprise
(> 1000 emp.)
Panviva
RingCentral Engage
Reviewers' Industry
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Administrator in Education Management
Very easy to use and packed with custom features to tailor to your organization. Excellent Panviva Training experience with hands on practice. Excellent support through Panviva support email & Panviva University,
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Administrator in Hospital & Health Care
Need to have more options like font, font color, page types ect.
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
Panviva has no discussions with answers
RingCentral Engage has no discussions with answers
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