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At a Glance
Market Segments
Enterprise (51.9% of reviews)
Enterprise (63.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Palo Alto Networks Cortex XSOAR
Star Rating
(27)4.6 out of 5
Market Segments
Enterprise (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Palo Alto Networks Cortex XSOARServiceNow Security Operations
Star Rating
(35)4.5 out of 5
Market Segments
Enterprise (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Security OperationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow Security Operations excels in risk scoring with a remarkable score of 9.7, indicating its strong capability in assessing and prioritizing risks effectively. In contrast, Palo Alto Networks Cortex XSOAR also performs well but slightly lower in this area, which may affect users looking for top-tier risk management.
- Reviewers mention that the resolution automation feature in ServiceNow Security Operations scores 8.7, which is commendable, but users on G2 highlight that Palo Alto Networks Cortex XSOAR shines with a higher score of 9.0, showcasing its superior automated remediation capabilities that streamline incident response.
- G2 users indicate that the ease of setup for Palo Alto Networks Cortex XSOAR is rated at 9.2, making it a more user-friendly option for organizations looking to implement security operations quickly. In comparison, ServiceNow Security Operations has a respectable score of 8.5, but it may require more time and resources to get started.
- Reviewers say that the quality of support for ServiceNow Security Operations is rated at 9.1, which is higher than Palo Alto Networks Cortex XSOAR's score of 8.8. This suggests that users may find more reliable assistance and guidance when using ServiceNow's platform.
- Users report that the workflow automation feature in Palo Alto Networks Cortex XSOAR is rated at 8.7, which is slightly better than ServiceNow Security Operations' score of 8.5. This could be a deciding factor for teams that prioritize seamless automation in their security processes.
- Reviewers mention that the incident logs feature in ServiceNow Security Operations has a score of 8.8, which is beneficial for tracking and managing incidents. However, users on G2 note that Palo Alto Networks Cortex XSOAR's incident reporting capabilities are rated at 8.6, indicating a slight edge in providing comprehensive incident insights.
Pricing
Entry-Level Pricing
Palo Alto Networks Cortex XSOAR
No pricing availableServiceNow Security Operations
No pricing availableFree Trial
Palo Alto Networks Cortex XSOAR
No trial information availableServiceNow Security Operations
No trial information availableRatings
Meets Requirements
8.9
19
9.1
15
Ease of Use
8.7
21
8.6
27
Ease of Setup
8.9
18
8.0
22
Ease of Admin
8.8
15
8.3
10
Quality of Support
8.4
19
9.2
12
Has the product been a good partner in doing business?
9.0
16
9.1
9
Product Direction (% positive)
8.8
20
9.1
13
Features by Category
Risk Analysis
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Vulnerability Assesment
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Automation
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Threat Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Records
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.8
7
Management
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.3
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.3
11
9.7
6
8.9
11
9.4
6
9.0
12
9.2
6
8.1
12
9.4
6
Orchestration
9.3
12
9.7
6
8.8
12
9.7
6
8.5
12
9.4
6
9.0
12
9.4
6
Response
9.2
12
9.7
6
9.2
12
9.4
6
8.5
12
9.4
6
Categories
Categories
Shared Categories
Palo Alto Networks Cortex XSOAR and ServiceNow Security Operations are categorized as Security Orchestration, Automation, and Response (SOAR) and Threat Intelligence
Unique Categories
Palo Alto Networks Cortex XSOAR has no unique categories
ServiceNow Security Operations is categorized as Risk-Based Vulnerability Management and Incident Response
Reviews
Reviewers' Company Size
Palo Alto Networks Cortex XSOAR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Security Operations
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
37.0%
Manufacturing
7.4%
Information Technology and Services
7.4%
Events Services
7.4%
Consulting
3.7%
Other
37.0%
Computer & Network Security
30.0%
Information Technology and Services
16.7%
Hospital & Health Care
6.7%
Financial Services
6.7%
Computer Software
6.7%
Other
33.3%
Alternatives
Discussions
Palo Alto Networks Cortex XSOAR has no discussions with answers
ServiceNow Security Operations has no discussions with answers
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