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# Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Comparison - What are their main differences?

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Palo Alto Networks Cortex...ServiceNow Security Operations[+ Add Product](#)

Reviews

**Palo Alto Networks Cortex XSOAR** [

4.6/5(28)

](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews#reviews)

**ServiceNow Security Operations** [

4.3/5(86)

](https://www.g2.com/products/servicenow-security-operations/reviews#reviews)

Pricing

**Palo Alto Networks Cortex XSOAR**
No pricing available

**ServiceNow Security Operations**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Palo Alto Networks Cortex XSOAR**
2 monthsFaster

Based on 6 responses

**ServiceNow Security Operations**
4 months

Based on 9 responses

Return on Investment

**Palo Alto Networks Cortex XSOAR**
13 months1 month sooner

Based on 5 responses

**ServiceNow Security Operations**
14 months

Based on 9 responses

Perceived Cost

**Palo Alto Networks Cortex XSOAR**
$$$$$

**ServiceNow Security Operations**
Not enough reviews yet

Average Discount

**Palo Alto Networks Cortex XSOAR**
11%

**ServiceNow Security Operations**
Not enough reviews yet

Pros & Cons

**Palo Alto Networks Cortex XSOAR**
[
Incident Management (3)
](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews?filters%5Bsentiment_snippet%5D=2016305&qs=pros-and-cons#reviews)[
User Interface (2)
](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews?filters%5Bsentiment_snippet%5D=2040555&qs=pros-and-cons#reviews)[
Learning Curve (2)
](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews?filters%5Bsentiment_snippet%5D=2040553&qs=pros-and-cons#reviews)[
Limited Customization (1)
](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews?filters%5Bsentiment_snippet%5D=2016306&qs=pros-and-cons#reviews)

**ServiceNow Security Operations**
[
Integration Capabilities (9)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498804&qs=pros-and-cons#reviews)[
Integration Support (9)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498970&qs=pros-and-cons#reviews)[
Difficult Setup (4)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100516&qs=pros-and-cons#reviews)[
Integration Issues (4)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100636&qs=pros-and-cons#reviews)

Integrations

**Palo Alto Networks Cortex XSOAR**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4e2b08dd17397bdc99a5658447cbc589/microsoft-sentinel.jpg "Product Avatar Image")

Microsoft Sentinel

](https://www.g2.com/products/microsoft-sentinel/reviews)[
View all
](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/integrations)

**ServiceNow Security Operations**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_88cb4a07f1d7ddba9fe4866d91b16ece/akamai-api-security.jpeg "Product Avatar Image")

Akamai API Security

](https://www.g2.com/products/akamai-api-security/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-aws-platform.png "Product Avatar Image")

Amazon AWS Platform

](https://www.g2.com/products/amazon-aws-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-route-53.jpg "Product Avatar Image")

Amazon Route 53

](https://www.g2.com/products/amazon-route-53/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a7a925cc43d97814fa81ec2d6c06f45/amazon-web-services-ai.jpeg "Product Avatar Image")

Amazon Web Services AI

](https://www.g2.com/products/amazon-web-services-ai/reviews)[
View all
](https://www.g2.com/products/servicenow-security-operations/integrations)

Screenshots

**Palo Alto Networks Cortex XSOAR**
No screenshot available

**ServiceNow Security Operations**
 ![ServiceNow Security Operations screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1448864/SIR_Workspace_-_Z.jpg)

Ratings

Meets Requirements

**Palo Alto Networks Cortex XSOAR**

8.9

8.920

**ServiceNow Security Operations**

8.7

8.733

Ease of Use

**Palo Alto Networks Cortex XSOAR**

8.7

8.722

**ServiceNow Security Operations**

8.2

8.258

Ease of Setup

**Palo Alto Networks Cortex XSOAR**

8.9

8.919

**ServiceNow Security Operations**

7.8

7.845

Ease of Admin

**Palo Alto Networks Cortex XSOAR**

8.9

8.916

**ServiceNow Security Operations**

8.3

8.312

Quality of Support

**Palo Alto Networks Cortex XSOAR**

8.5

8.520

**ServiceNow Security Operations**

8.4

8.436

Has the product been a good partner in doing business?

**Palo Alto Networks Cortex XSOAR**

8.9

8.917

**ServiceNow Security Operations**

8.8

8.811

Product Direction (% positive)

**Palo Alto Networks Cortex XSOAR**

8.9

8.921

**ServiceNow Security Operations**

9.0

9.034

Features

Security Orchestration, Automation, and Response (SOAR)[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

8.8

13

9.3

37

Automation

Workflow Mapping

8.3

12

9.8(won by 1.5)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Workflow Automation

8.9

12

9.4(won by 0.5)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated Remediation

9.0(won by 0.2)

13

8.8

14

Log Monitoring

8.1

13

9.5(won by 1.4)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Orchestration

Security Orchestration

9.4(won by 1.1)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

26

Data Collection

8.7

13

9.3(won by 0.6)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Threat Intelligence

8.6

13

9.6(won by 1.0)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Data Visualization

9.0

13

9.3(won by 0.3)

14

Response

Alerting

9.2

13

9.4(won by 0.2)

14

Performance Baselin

9.2

13

9.4(won by 0.2)

8

High Availability/Disaster Recovery

8.6

13

9.4(won by 0.8)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Risk-Based Vulnerability Management[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

9.1

9

Risk Analysis

Risk Scoring

Not enough data

9.2(won by default)

6

Reporting

Not enough data

8.9(won by default)

6

Risk-Prioritization

Not enough data

9.5(won by default)

7

Vulnerability Assesment

Vulnerability Scanning

Not enough data

9.4(won by default)

9

Vulnerability Intelligence

Not enough data

9.5(won by default)

7

Contextual Data

Not enough data

9.0(won by default)

7

Dashboards

Not enough data

9.7(won by default)

6

Automation

Automated Remediation

Not enough data

9.0(won by default)

7

Workflow Automation

Not enough data

8.6(won by default)

6

Security Testing

Not enough data

8.9(won by default)

6

Test Automation

Not enough data

8.9(won by default)

6

Incident Response[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

Not enough data

9.0

14

Response

Resolution Automation

Not enough data

8.8(won by default)

7

Resolution Guidance

Not enough data

9.0(won by default)

8

System Isolation

Not enough data

8.3(won by default)

8

Threat Intelligence

Not enough data

8.9(won by default)

9

Incident Investigation

Not enough data

Not enough data

Records

Incident Logs

Not enough data

9.2(won by default)

10

Incident Reports

Not enough data

8.8(won by default)

10

Management

Incident Alerts

Not enough data

9.2(won by default)

8

Incident Case Management

Not enough data

9.1(won by default)

9

Workflow Management

Not enough data

9.4(won by default)

11

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

SSL Security

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

API

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Endpoint Protection

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Application Security

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Financial Data Protection

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Virus Definition Update

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

VPN

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Certificate Assessment

Not enough data

Not enough data

API

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Automated Containment

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Penetration Testing

Not enough data

Not enough data

Runtime Container Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Vulnerability Management

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Vulnerability Assessment

Not enough data

Not enough data

Asset Tagging

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Vulnerability/Threat Prioritization

Not enough data

Not enough data

Vulnerability Protection

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

SQL Injections

Not enough data

Not enough data

Threat Intelligence[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Orchestration

Asset Management

Not enough data

Not enough data

Security Workflow Automation

Not enough data

Not enough data

Deployment

Not enough data

Not enough data

Sandboxing

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Information

Proactive Alerts

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Intelligence Reports

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Personalization

Endpoint Intelligence

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Dynamic/Code Analysis

Not enough data

Not enough data

Event Analysis

Not enough data

Not enough data

Web-Application Security

Not enough data

Not enough data

Application Security

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generate Attack Scenarios

Not enough data

Not enough data

Generate Threat Detection Rules

Not enough data

Not enough data

Generate Threat Summaries

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Threat Intelligence

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Profiling

Not enough data

Not enough data

Cloud Backup

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Network Scanning

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Network Provisioning

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

IT Reporting

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Palo Alto Networks Cortex XSOAR](https://images.g2crowd.com/uploads/product/hd_favicon/ebdad1b3b32aae1ae3e92d7c850a6be1/palo-alto-networks-cortex-xsoar.svg "Palo Alto Networks Cortex XSOAR")](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews)

Palo Alto Networks Cortex XSOAR

Small-Business(50 or fewer emp.)

17.9%

Mid-Market(51-1000 emp.)

32.1%

Enterprise(\> 1000 emp.)

50.0%

[![ServiceNow Security Operations](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-security-operations.svg "ServiceNow Security Operations")](https://www.g2.com/products/servicenow-security-operations/reviews)

ServiceNow Security Operations

Small-Business(50 or fewer emp.)

17.8%

Mid-Market(51-1000 emp.)

23.3%

Enterprise(\> 1000 emp.)

58.9%

Small-Business

(50 or fewer emp.)

17.9%

17.8%

Mid-Market

(51-1000 emp.)

32.1%

23.3%

Enterprise

(\> 1000 emp.)

50.0%

58.9%

Reviewers' Industry

[![Palo Alto Networks Cortex XSOAR](https://images.g2crowd.com/uploads/product/hd_favicon/ebdad1b3b32aae1ae3e92d7c850a6be1/palo-alto-networks-cortex-xsoar.svg "Palo Alto Networks Cortex XSOAR")](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews)
Palo Alto Networks Cortex XSOAR

Computer & Network Security

39.3%

Manufacturing

7.1%

Information Technology and Services

7.1%

Events Services

7.1%

Consulting

3.6%

Other

35.7%

[![ServiceNow Security Operations](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-security-operations.svg "ServiceNow Security Operations")](https://www.g2.com/products/servicenow-security-operations/reviews)
ServiceNow Security Operations

Information Technology and Services

23.2%

Computer & Network Security

16.1%

Financial Services

8.9%

Computer Software

7.1%

Hospital & Health Care

7.1%

Other

37.5%

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