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At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (39.4% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Starting at $7.00 Per Month
PagerDuty
Star Rating
(914)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansUptime.com
Star Rating
(285)4.6 out of 5
Market Segments
Small-Business (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $7.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, making it a preferred choice for teams that require efficient incident management and response. In contrast, Uptime.com, while strong, does not match this level of performance in workload handling.
- Reviewers mention that Uptime.com shines in "Ease of Use" with a score of 9.3, which is higher than PagerDuty's 8.6. This makes Uptime.com a more accessible option for small businesses or teams with less technical expertise.
- G2 users highlight PagerDuty's superior "Multi-Channel Alerting" capabilities, scoring 9.1, which allows for alerts across various platforms. Users on G2 appreciate this flexibility, especially in high-stakes environments where timely notifications are critical.
- Reviewers say that Uptime.com offers better "Quality of Support" with a score of 9.3 compared to PagerDuty's 8.9. This indicates that users may find more responsive and helpful customer service with Uptime.com, which can be crucial for businesses needing immediate assistance.
- Users report that PagerDuty's "Automation" features, particularly in "Intelligent Automation" with a score of 9.7, provide significant advantages for teams looking to streamline their incident response processes. This is a key differentiator for organizations focused on efficiency.
- Reviewers mention that Uptime.com provides excellent "Reporting" features, scoring 9.6, which is essential for businesses that need to analyze performance metrics and improve their uptime strategies. This feature is particularly valued by users who prioritize data-driven decision-making.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Uptime.com
Website Monitoring
Starting at $7.00
Per Month
- Uptime Monitoring
- Transaction Monitoring
- API Monitoring
Free Trial
PagerDuty
Free Trial is available
Uptime.com
Free Trial is available
Ratings
Meets Requirements
9.1
786
9.1
246
Ease of Use
8.6
793
9.3
250
Ease of Setup
8.3
419
9.1
218
Ease of Admin
8.5
408
9.0
186
Quality of Support
8.9
597
9.3
199
Has the product been a good partner in doing business?
8.9
346
9.3
166
Product Direction (% positive)
8.4
783
9.0
232
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.0
181
Not enough data
9.3
187
Not enough data
9.3
175
Not enough data
8.8
181
Not enough data
9.0
167
Not enough data
8.7
165
Agentic AI - Website Monitoring
Not enough data
7.0
50
Not enough data
7.2
50
Not enough data
7.1
50
Not enough data
6.7
49
Not enough data
6.9
49
Not enough data
6.9
49
Not enough data
7.3
51
Monitoring
9.2
149
|
Verified
Not enough data
9.5
165
|
Verified
Not enough data
9.2
157
|
Verified
Not enough data
7.8
15
Not enough data
Management Tools
9.2
153
|
Verified
Not enough data
9.1
182
Not enough data
9.0
171
|
Verified
Not enough data
Generative AI
8.0
42
Not enough data
8.1
42
Not enough data
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
28
6.5
46
Agentic AI - IT Alerting
7.9
7
6.4
34
7.4
7
6.9
33
8.8
7
7.0
36
7.6
7
6.5
34
7.6
7
6.0
32
8.1
7
6.5
33
8.1
7
6.5
33
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Uptime.com are categorized as IT Alerting
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Incident Management, Workload Automation, and Runbook Automation
Uptime.com is categorized as Website Monitoring
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Information Technology and Services
17.5%
Computer Software
15.7%
Computer & Network Security
7.7%
Financial Services
6.2%
Retail
3.6%
Other
49.3%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Uptime.com has no more discussions with answers
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