Compare PagerDuty and SolarWinds Web Help Desk
See this
side-by-side comparison of PagerDuty vs. SolarWinds Web Help Desk
based on preference data from user reviews. PagerDuty rates 4.5/5 stars with 572 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 PagerDuty |  SolarWinds Web Help Desk | |
| Star Rating | PagerDuty | SolarWinds Web Help Desk |
| Market Segments | PagerDuty Mid-Market (42.1% of reviews) | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) |
| Entry Level Price | PagerDuty No pricing information available | SolarWinds Web Help Desk No pricing information available |
PagerDuty vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found PagerDuty easier to use, set up, and administer. Reviewers also preferred doing business with PagerDuty overall.
- Reviewers felt that PagerDuty meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that PagerDuty is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of PagerDuty over SolarWinds Web Help Desk.
Categories
Shared Categories
PagerDuty and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
Free Trial
Free Trial
Ratings
Meets Requirements
PagerDuty
Responses: 493
SolarWinds Web Help Desk
Responses: 44
Ease of Use
PagerDuty
Responses: 497
SolarWinds Web Help Desk
Responses: 44
Ease of Setup
PagerDuty
Responses: 256
SolarWinds Web Help Desk
Responses: 26
Ease of Admin
PagerDuty
Responses: 261
SolarWinds Web Help Desk
Responses: 27
Quality of Support
PagerDuty
Responses: 354
SolarWinds Web Help Desk
Responses: 34
Ease of Doing Business With
PagerDuty
Responses: 233
SolarWinds Web Help Desk
Responses: 23
Product Direction (% positive)
PagerDuty
Responses: 496
SolarWinds Web Help Desk
Responses: 42
Features
Monitoring
Constant Monitoring
PagerDuty
Responses: 36
Verified Feature
SolarWinds Web Help Desk
Timely Alerts
PagerDuty
Responses: 44
Verified Feature
SolarWinds Web Help Desk
TIcket Accuracy
PagerDuty
Responses: 42
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
PagerDuty
Responses: 38
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Standardization
PagerDuty
Responses: 40
SolarWinds Web Help Desk
Lifecycle Visualization
PagerDuty
Responses: 37
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of both PagerDuty and SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
PagerDuty
SolarWinds Web Help Desk
Mid-Market
(51-1000 emp.)
PagerDuty
SolarWinds Web Help Desk
Enterprise
(> 1000 emp.)
PagerDuty
SolarWinds Web Help Desk
Reviewers' Industry
Computer Software
23.6%
Information Technology and Services
19.5%
Internet
7.5%
Financial Services
5.4%
Marketing and Advertising
3.8%
Other
40.4%
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
User in Health, Wellness and Fitness
I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.
Administrator in Financial Services
Able to track work and look up old tickets.
Most Helpful Critical Review
Administrator in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Bryan V.
Administrator in Education Management
There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...
Top Alternatives
Discussions
How can we do better?
1 comment
SG
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
PagerDuty has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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