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Compare PagerDuty and SolarWinds Web Help Desk

See this
side-by-side comparison of PagerDuty vs. SolarWinds Web Help Desk
based on preference data from user reviews. PagerDuty rates 4.5/5 stars with 572 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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PagerDuty
PagerDuty
(572)
4.5 out of 5
PagerDuty
SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
Star Rating
PagerDuty
PagerDuty
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Market Segments
PagerDuty
PagerDuty
Mid-Market (42.1% of reviews)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
Entry Level Price
PagerDuty
PagerDuty
No pricing information available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available

PagerDuty vs SolarWinds Web Help Desk

When assessing the two solutions, reviewers found PagerDuty easier to use, set up, and administer. Reviewers also preferred doing business with PagerDuty overall.

  • Reviewers felt that PagerDuty meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that PagerDuty is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of PagerDuty over SolarWinds Web Help Desk.
Categories
Shared Categories
PagerDuty
PagerDuty
SolarWinds Web Help Desk
SolarWinds Web Help Desk
PagerDuty and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
PagerDuty
PagerDuty is categorized as AIOps Platforms, IT Alerting, and ServiceNow Store Apps
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
PagerDuty
PagerDuty Pricing
Free Trial
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
Ask a Question

Have questions for PagerDuty and SolarWinds Web Help Desk?

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Ratings
Meets Requirements
PagerDuty
PagerDuty
9.2
Responses: 493
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
Ease of Use
PagerDuty
PagerDuty
8.6
Responses: 497
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
Ease of Setup
PagerDuty
PagerDuty
8.3
Responses: 256
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
Ease of Admin
PagerDuty
PagerDuty
8.6
Responses: 261
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
Quality of Support
PagerDuty
PagerDuty
9.0
Responses: 354
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
Ease of Doing Business With
PagerDuty
PagerDuty
9.1
Responses: 233
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
Product Direction (% positive)
PagerDuty
PagerDuty
8.1
Responses: 496
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
Features
Monitoring
Constant Monitoring
PagerDuty
PagerDuty
9.4
Responses: 36
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Timely Alerts
PagerDuty
PagerDuty
9.7
Responses: 44
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
TIcket Accuracy
PagerDuty
PagerDuty
9.3
Responses: 42
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
PagerDuty
PagerDuty
9.3
Responses: 38
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Standardization
PagerDuty
PagerDuty
9.2
Responses: 40
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Lifecycle Visualization
PagerDuty
PagerDuty
9.2
Responses: 37
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of both PagerDuty and SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
PagerDuty
PagerDuty
18.9%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
Mid-Market
(51-1000 emp.)
PagerDuty
PagerDuty
42.1%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
Enterprise
(> 1000 emp.)
PagerDuty
PagerDuty
38.9%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
Reviewers' Industry
PagerDuty
PagerDuty Industry
Computer Software
23.6%
Information Technology and Services
19.5%
Internet
7.5%
Financial Services
5.4%
Marketing and Advertising
3.8%
Other
40.4%
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
PagerDuty
G
User in Health, Wellness and Fitness

I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.

SolarWinds Web Help Desk
GF
Administrator in Financial Services

Able to track work and look up old tickets.

Most Helpful Critical Review
PagerDuty
G
Administrator in Computer Software

- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad

SolarWinds Web Help Desk
Bryan V.
Administrator in Education Management

There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...

Discussions
PagerDuty
PagerDuty Discussions
How can we do better?
1 comment
SG
Hi Subhash, I've passed your question over to our Client Services team. They should be reaching to you via email shortly. Read more
Monty the Mongoose crying
PagerDuty has no more discussions with answers
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
Videos
PagerDuty
PagerDuty Videos
Video Preview
SolarWinds Web Help Desk
SolarWinds Web Help Desk Videos
No videos provided
Downloads
SolarWinds Web Help Desk
SolarWinds Web Help Desk Downloads
No downloads provided
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