# PagerDuty vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that ServiceNow IT Service Management excels in ticket routing automation, with users praising its deep integration with the CMDB. This feature centralizes all active incidents into a single interface, making it easier to monitor complex user requests and manage critical issues effectively. - **Users say** that PagerDuty stands out for its seamless integration with the PagerDuty API and user-friendly mobile apps. Reviewers appreciate how the platform centralizes alerts and incident response, allowing teams to respond quickly and stay coordinated during critical situations. - **According to verified reviews** , ServiceNow IT Service Management offers robust customization options and easy reporting capabilities. Users highlight the ability to design personalized dashboards based on SLA and OLA standards, which enhances their operational efficiency. - **Reviewers mention** that PagerDuty's incident management automation feels streamlined, which significantly reduces downtime for applications. The platform's multi-channel alert system, including phone calls, SMS, and emails, helps filter out noise and ensures that teams are promptly notified of incidents. - **G2 reviewers highlight** that while both products have similar ease of setup scores, ServiceNow IT Service Management may require more configuration to meet specific workflow needs. Users have noted some challenges in adapting the tool to their unique processes compared to the more intuitive experience offered by PagerDuty. - **Users appreciate** that both platforms provide quality support, but PagerDuty receives slightly higher marks for its responsiveness. Reviewers have expressed satisfaction with the support they receive, noting that it enhances their overall experience with the product. | | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 968 | 1,909 | | **Largest Market Segment** | Mid-Market (43.5% of reviews) | Enterprise (73.2% of reviews) | | **Entry Level Price** | Free Trial 5 Users Per Month | No pricing available | --- ## Top Pros & Cons ### PagerDuty Pros: - Alert Notifications (21 reviews) - Alerting System (19 reviews) Cons: - Alert Issues (12 reviews) - Expensive (8 reviews) ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 9.1 (819 reviews) | 8.9 (920 reviews) | | **Ease of Use** | 8.6 (827 reviews) | 8.5 (1385 reviews) | | **Ease of Setup** | 8.2 (453 reviews) | 8.2 (769 reviews) | | **Ease of Admin** | 8.5 (414 reviews) | 8.6 (337 reviews) | | **Quality of Support** | 8.9 (627 reviews) | 8.6 (1004 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (351 reviews) | 8.8 (332 reviews) | | **Product Direction (% positive)** | 8.4 (811 reviews) | 8.9 (920 reviews) | --- ## Pricing ### PagerDuty #### Entry-Level Pricing Plan: Free Price: Free Trial 5 Users Per Month Description: Start with on-call and incident response for small teams. Key Features: - 100/month international phone/SMS notifications included - 1 On-call Schedule - 1 Escalation Policy [Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing) #### Free Trial Yes ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Workload Automation | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 9.2/10 | 55 | | **ServiceNow IT Service Management** | N/A | N/A | #### Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Workload Processing** | Feature Not Available | Not enough data | | **Scalability** | 9.5 (50 reviews) | Not enough data | | **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | #### Administration | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Administration Console** | 9.7 (50 reviews) | Not enough data | | **Workflow Management** | 9.6 (50 reviews) | Not enough data | | **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | | **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | | **Error Alerts** | 9.5 (48 reviews) | Not enough data | | **Service Management** | 9.8 (48 reviews) | Not enough data | #### Functionality | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Job Scheduling** | 9.6 (49 reviews) | Not enough data | | **API / Integrations** | 9.6 (49 reviews) | Not enough data | | **Integrations** | 9.6 (49 reviews) | Not enough data | #### Agentic AI - Workload Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | | **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | | **Decision Making** | 9.0 (5 reviews) | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **PagerDuty** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 679 | #### Administration | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Change Management** | Not enough data | 9.2 (334 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.8 (258 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.8 (324 reviews) ✓ Verified | #### Service Desk | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | Not enough data | 9.4 (404 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.3 (326 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.1 (374 reviews) ✓ Verified | #### Management | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.7 (246 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (243 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.4 (221 reviews) | #### Functionality | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (417 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.7 (229 reviews) | | **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | | **Automation** | Not enough data | 9.0 (348 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | | **Decision Making** | Not enough data | 7.6 (51 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 8.7/10 | 241 | | **ServiceNow IT Service Management** | 8.2/10 | 312 | #### Monitoring | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | 9.2 (154 reviews) | 8.9 (226 reviews) ✓ Verified | | **Timely Alerts** | 9.5 (184 reviews) ✓ Verified | 9.1 (241 reviews) ✓ Verified | | **TIcket Accuracy** | 9.1 (165 reviews) ✓ Verified | 9.1 (246 reviews) ✓ Verified | | **AI Monitoring** | 8.2 (19 reviews) | 7.6 (32 reviews) | #### Management Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | 9.2 (253 reviews) ✓ Verified | | **Standardization** | 9.1 (189 reviews) | 9.1 (253 reviews) | | **Lifecycle Visualization** | 9.0 (178 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | #### Generative AI | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | 8.1 (43 reviews) | 8.3 (107 reviews) | | **AI Text Summarization** | 8.2 (45 reviews) | 8.3 (123 reviews) | #### Agentic AI - Incident Management | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.6 (11 reviews) | 7.3 (27 reviews) | | **Multi-step Planning** | 7.8 (10 reviews) | 7.4 (28 reviews) | | **Cross-system Integration** | 8.7 (14 reviews) | 7.9 (34 reviews) | | **Adaptive Learning** | 8.5 (10 reviews) | 7.5 (27 reviews) | | **Natural Language Interaction** | 8.8 (11 reviews) | 7.8 (27 reviews) | | **Proactive Assistance** | 8.9 (11 reviews) | 7.8 (29 reviews) | | **Decision Making** | 8.6 (11 reviews) | 7.8 (29 reviews) | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 9.5/10 | 55 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | | **Machine Learning** | 9.5 (35 reviews) | Not enough data | | **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | #### Issue Resolution | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | | **Proactive Identification** | 9.6 (36 reviews) | Not enough data | | **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | #### Management | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **System Integration** | 9.4 (47 reviews) | Not enough data | | **Alerting** | 9.7 (48 reviews) | Not enough data | | **Reporting** | 9.5 (39 reviews) | Not enough data | #### Generative AI | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | 9.2 (6 reviews) | Not enough data | | **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | #### Agentic AI - AIOps Platforms | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 9.6/10 | 48 | | **ServiceNow IT Service Management** | N/A | N/A | #### ServiceNow Apps | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | | **Value** | 9.6 (41 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 8.3/10 | 33 | | **ServiceNow IT Service Management** | N/A | N/A | #### Generative AI | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | 8.4 (30 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | | **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | | **Decision Making** | 8.3 (9 reviews) | Not enough data | ### Runbook Automation | Product | Score | Reviews | |---|---|---| | **PagerDuty** | 8.4/10 | 10 | | **ServiceNow IT Service Management** | N/A | N/A | #### Automation Support - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | | **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | | **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | | **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | #### Error Management - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | | **Recovery Options** | 7.9 (8 reviews) | Not enough data | | **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | #### Customization - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Runbook Customization** | 7.6 (7 reviews) | Not enough data | | **Workflow Customization** | 8.3 (8 reviews) | Not enough data | | **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | #### Compliance and Reporting - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Security Management** | 8.8 (7 reviews) | Not enough data | | **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | | **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | #### Performance - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | | **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | | **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | #### Agentic AI - Runbook Automation | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **PagerDuty** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **PagerDuty** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 405 | #### Incident Management | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | Not enough data | 9.0 (331 reviews) | | **Ticket Prioritization** | Not enough data | 9.0 (326 reviews) | | **Ticket Notifications** | Not enough data | 9.1 (331 reviews) | | **Knowledge Base** | Not enough data | 8.8 (319 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (304 reviews) | #### Reporting | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | Not enough data | 8.8 (327 reviews) | | **Time Tracking** | Not enough data | 8.8 (290 reviews) | | **Surveys** | Not enough data | 8.5 (178 reviews) | #### Access & Usability | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Mobile** | Not enough data | 8.0 (240 reviews) | | **Self Service** | Not enough data | 8.8 (305 reviews) | | **Active Directory** | Not enough data | 8.5 (263 reviews) | | **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | --- ## Categories **Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to PagerDuty (6):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) **Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | PagerDuty | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 18.8% | 5.8% | | **Mid-Market** | 43.5% | 21.0% | | **Enterprise** | 37.7% | 73.2% | ### By Industry #### PagerDuty - **Information Technology and Services:** 23.2% - **Computer Software:** 20.9% - **Financial Services:** 5.7% - **Internet:** 5.2% - **Retail:** 3.6% - **Marketing and Advertising:** 3.2% - **Telecommunications:** 2.9% - **Computer & Network Security:** 2.6% - **Hospital & Health Care:** 2.2% - **Education Management:** 1.6% - **Other:** 28.9% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.4% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.7% - **Financial Services:** 5.8% - **Insurance:** 3.5% - **Computer & Network Security:** 3.5% - **Higher Education:** 3.1% - **Banking:** 2.9% - **Manufacturing:** 2.4% - **Retail:** 2.4% - **Other:** 38.0% --- ## Alternatives ### Alternatives to PagerDuty - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1366 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (331 reviews) - [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (223 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1342 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (788 reviews) - [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (126 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews) - [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1342 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4882 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (295 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (282 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (621 reviews) --- ## Top Discussions ### PagerDuty - Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..." - Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features." - Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote > **Top comment:** "Hi Subhash, I've passed your question over to our Client Services team. They should be reaching to you via email shortly. " ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management)